Save up to 50% on 3-Day Sale deals.Ends 12/7.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $749.99
The comparable value price is $1,049.99

Customer reviews

Rating 4.5 out of 5 stars with 424 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are pleased with the STR-AN1000 receiver's amazing sound quality, ease of use, and simple setup. Many appreciate its support for Dolby Atmos, the powerful output, and multiple connectivity options, with some finding it a great value for the price. However, a few customers have noted concerns about the remote.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 424 reviews
  • Rated 5 out of 5 stars

    Great Value!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Amazing value for a product that d9es so much!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Prices like Amazon

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price found same price as Amazon and picked up same day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pound 4 Pound it's the Best

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent receiver, A80K & X800M2 goes great with it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sony receiver

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice receiver. little confusing re: zones. Good volume control

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reliable, Easy to use

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced an older Sony Receiver with this model. It works as expected.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Nice but had constant "turning on" issue.

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked well and enjoyed. Only one major issue which support and I couldn't overcome. Unit kept coming on. Disabled CEC and switched outlets. We even left it by itself plugged into it's own outlet with nothing connected and it continued to click as if was turning on. This was a deal breaker as it's in a family members bedroom. My old Harmon-Kardon never had this issue. Other than this issue ( unsure if I got a bad one or ? ) It was a good receiver. Other reviews did notice a little tinny and mostly was at lower levels. I only had for a week due to return policy of 14 days. Didn't give you much time to work out the bugs if they pop up.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nice home theater speakers

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice product and knowledgeable people with great customer service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    8K/4K120 Sony 7.2Ch AN1000 fully receiver!!!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    8K/4K120,Atmos,DTX,Wifi,Airplay,Spotify I recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied owner

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top notch receiver has all the features I was looking for.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Sony receiver with an incomplete Best Buy installa

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony receiver does not function properly. The zone 3 was not installed properly by the best but installer and does not function at all. Even though the Sony is supposed to have twice as many watts as the 10 year old Yamaha it replaced it has no volume comparatively and very poor sound quality. This may be due to the incomplete setup done by the Best Buy installer

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RonaldcA, thank you for reaching out. We recommend reaching out to Best Buy and recheck all connections and wiring to make sure the product is set up correctly. Should you need further assistance,do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Sincerely,
      Erin Sony_US

  • Rated 5 out of 5 stars

    Receiver

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this receiver to go with are prewire installed speakers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stereo

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup and great sound loooooooove ittttttttt!!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Time will tell

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t set it up yet. I need new, expensive cables

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Did not work with my home entertainment system.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit did not work for me. Not strong enough to power my 4 speaker surround sound system. Max volume not loud enough on some streaming channels and even Serius XM music through Dish. I was told by Sony that this is the maximum power I could get from this unit. Best Buy specialist suggested a Denon model.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    NOT GOOD OUTCOME

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unit did NOT work when installed. Had to return. Technician charged $200 to determine unit was INOPERABLE. Upon return to Best Buy, they wouldn’t refund. THEY ISSUED A CREDIT ONLY. BEST BUY NOW WORST BUY.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Unhappy Customer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hello.. i am somewhat disappointed in the receiver.. not up to the Sony standards i am use to a long time Sony supporter.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not Sonos friendly

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I looked to add more hdmi ports to my home theater setup. Already committed to Sonos and love their ecosystem i saw that this receiver said "works with sonos". This is factually accurate but not as you would rhink. My TV was connected via eArc to the receiver and there was no arc passthrough to send on through to my Sonos Arc soundbar and put to the sub and two sonos ones. This led me to return the item. Even the rep said oh yeah that will work because of the statement on the box. I get receivers arent normally meant to be used in this manner but theirbclaim is misleading. Why would I use my phone to connect to the receiver through my network andbthen push sound out to my soundbar. I couldbsimply use the Sonos app to send audio to any sonos room or device directly. Theor claim os pointless and i cant in good conscience recommend this product for this reason alone. Other rhan that ot would seem it os overloaded with cool features but unless you have the sony speaker ecosystem i would avoid this devoce.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible experience

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This review is not for the receiver as i could not even test it out. Ordered as an open box excellent item from best buy . When i received the box from ups i heard rattling. Upon opening i discovered the receiver was put in the box upside down with all accessories and a thin piece of styrofoam tossed on top. The antennas were broken off and random pieces of plastic were floating around. This looked like they had a toddler pack the receiver for shipping.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst Purchase I have ever made!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't like how it sounds. It makes a constant hissing sound. It doesn't work well with my Sony TV (one of the reasons why I bought this receiver is because I thought it would work well with Sony brand TVs). Because of Best Buy's stupid 14 day return policy I can't return this receiver. I will never shop at Best Buy again!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horifically buggy and poor set-up

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just spent over eight hours trying to get this set up - including over twobhours with Soby tech support — and it is still not working. Evidebtly Sony TV’s don’t recognize video signals from Sony AV receivers because the signal might be pirated. And the apeaker calibration is wildly inconsistent and contradictory. Beyond ridiculous!

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dude123, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with your new Sony unit. We'd like to review your file to best assist you. Please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Case Number:

      ~Earl Sony_US