Customer Ratings & Reviews

I’d give this zero stars if possible. Spent almost $1k on this piece of crap. Bought on 21 August 2024. It stopped working in January. Been on my other half for MONTHS to take care of it. Guess who didn’t take care of it. Finally decided to do it myself even though I know nothing about these things. Alas, the 1 year warranty expired 2 days ago.

This unit did not work for me. Not strong enough to power my 4 speaker surround sound system. Max volume not loud enough on some streaming channels and even Serius XM music through Dish. I was told by Sony that this is the maximum power I could get from this unit. Best Buy specialist suggested a Denon model.

Hello.. i am somewhat disappointed in the receiver.. not up to the Sony standards i am use to a long time Sony supporter.

I looked to add more hdmi ports to my home theater setup. Already committed to Sonos and love their ecosystem i saw that this receiver said "works with sonos". This is factually accurate but not as you would rhink. My TV was connected via eArc to the receiver and there was no arc passthrough to send on through to my Sonos Arc soundbar and put to the sub and two sonos ones. This led me to return the item. Even the rep said oh yeah that will work because of the statement on the box. I get receivers arent normally meant to be used in this manner but theirbclaim is misleading. Why would I use my phone to connect to the receiver through my network andbthen push sound out to my soundbar. I couldbsimply use the Sonos app to send audio to any sonos room or device directly. Theor claim os pointless and i cant in good conscience recommend this product for this reason alone. Other rhan that ot would seem it os overloaded with cool features but unless you have the sony speaker ecosystem i would avoid this devoce.

Unit did NOT work when installed. Had to return. Technician charged $200 to determine unit was INOPERABLE. Upon return to Best Buy, they wouldn’t refund. THEY ISSUED A CREDIT ONLY. BEST BUY NOW WORST BUY.

I don't like how it sounds. It makes a constant hissing sound. It doesn't work well with my Sony TV (one of the reasons why I bought this receiver is because I thought it would work well with Sony brand TVs). Because of Best Buy's stupid 14 day return policy I can't return this receiver. I will never shop at Best Buy again!

This review is not for the receiver as i could not even test it out. Ordered as an open box excellent item from best buy . When i received the box from ups i heard rattling. Upon opening i discovered the receiver was put in the box upside down with all accessories and a thin piece of styrofoam tossed on top. The antennas were broken off and random pieces of plastic were floating around. This looked like they had a toddler pack the receiver for shipping.

From the very beginning, the Sony receiver had noise in the speakers. I reached out to Sony support, and they told me I had to send it to New York for repair. The return period at Best Buy was only a month and I missed it. This is the second time I've bought a Sony receiver at Best Buy and both were defective.

Just spent over eight hours trying to get this set up - including over twobhours with Soby tech support — and it is still not working. Evidebtly Sony TV’s don’t recognize video signals from Sony AV receivers because the signal might be pirated. And the apeaker calibration is wildly inconsistent and contradictory. Beyond ridiculous!

My 3 year old Denon blew out. Replaced with this Sony. I have my PS5 and AppleTV connected to TV and then the receiver is connected to the receiver via ARC. I don't know why but even though Netflix, Disney+, and such work, the streamers (YouTube, Hulu, etc) don't have audio. Tried for about 4 hours with all kinds of resets and different cable configurations and signal configurations. Just not working. VERY disappointed. Going to exchange for a Denon tomorrow. If anyone is aware of this issue and how to fix I would be SO much appreciative if anyone could post something about it here.

Poor Packaging, the Wifi Antenas were broken and no remote control. Customer service great help was "please contact Sony".

No built in support for UPNP/DLNA, even though manual says otherwise. Turning the receiver on produces super loud click sound likely due to cheap relay.

Receiver had several issues out of the box. Returned it and upgraded to the Denon AVR-S970. No problems at all with the Denon and you can get it for the same price with the BB plus membership.

ARC/ERAC port went out on me a little after a year and I paid 749 at that time Sony got me on this one Best Buy charge me 80$ to have it sent out to see if they could fix it they didn't

I had high hopes for this, but I got one out of the box that was no good. Center channel did not work at all. Very frustrating to pull it all apart and return it for a pioneer elite

This receiver is absolutely garbage. Please don’t even buy it. It was a waste of money.

It didn’t work. I had to return and bought a Denon.

I have owned my Sony since Nov 17, 2023 my unit makes loud thumping sound when it is turned on. I just lost the ability to use my hdmi because the unit is defective. I hoped it would have made it at least a year

I've had this receiver for a couple of weeks and it is just awesome. Sony has done a great job going through everything that I've used. My setup is in a basement 'entertainment area' and has Atmos 5.1.2, Polk Audio recessed speakers, LG C1 OLED and Sony 800 Ultra BD player. (There are also many other devices hooked up but not modern 4k/audio drivers) The initial setup is easy and intuitive. It comes with the setup microphone that did an amazingly accurate job of placement of speakers and distance from prime listening position (I double checked it's measurements and it was dead on). After setup it did make a difference to my ear in clarity when sitting in the area I had setup the mic. Just before setup I wired the internet to it and it only took about 5 minutes to update to the latest firmware. The onscreen menus are well laid out and easy to maneuver. The ability to hide unused inputs is very nice also. Built in Chromecast and Spotify is convenient but also for me just a triplicate of smart TV and Roku. The biggest thing for me was the Atmos system. It really was everything I was hoping for in a home theater. It's clear and amazing how much the overhead speakers add to the movie experience. I was also surprised how nice the 360 audio sounds compared to standard stereo. It truly does make is seem like you're at a venue. The bluetooth streaming works great. It's clear and quick and makes it convenient to control sound from anywhere. I never setup or used the multiple zones but it says it has zone 2 and 3 so you can run multiple rooms audio from this receiver. The other nice thing I ran into was that it has component video inputs built in so I can easily hook up things like a VCR and Wii without having to have converters. Overall I am loving having this receiver. Quick setup, great sound and more power than I'll ever need. I'm very happy with this setup and I'm hoping it will last me a very long time.

After return window passed, product began shorting out and no longer powers on consistently. Metal clicking sound that I assume is a short that will continue as long as it is plugged in. No help from best buy and I am out the money.