Customer Ratings & Reviews

Love this receiver. 360-Sound feature is absolutely amazing. Easy to setup. Best receiver I’ve ever owned (and I’ve owned Yamaha, Onkyo, Denon and Harmon-Kardon over past 20 years). Go get it especially when it’s on sale for $599!

Three problems with this new unit. Popping/Snapping sound on switching between streaming channels or selections within channels -irritating. Could not get Zone 2 or 3 operational - ambiguous directions or were just too dumb to figure it out. Labels on the front are illegible without using a flashlight.

best bang for the buck. puts out great sound. just added Klipsch Dolby Atomos height speakers. sounds great

Fantastic receiver. Easy to set up. Powerful. Lots of fun.

Good upgrade. Got it on sale and I’m very happy with the performance. It supports 4k at 120hz

Only a month in, still learning the ropes of it. Good receiver, annoying that all the web app functionality for streaming services run through your phone or whatever other device you are using. Sound quality is good, remote control and app are terrible.

Liked it very much, but i am an onkyo guy. Can't go wrong with the sony.

One star is way too much. Bought the AN 1000 and Sony - SA -RS5 Wireless Rear Speakers because of wiring problems to the surrounds (very high ceiling in a large room). Initial setup took about 2 hours to work through the menus but got everything working. Went back to BB several weeks later and bought the wireless sub-woofer. In trying to get that to work my surrounds and center speaker STOPPED working. Nothing I could do the change that so I called Sony "customer service". Spent about 3 hours over 2 or so calls with "level 1" support and they couldn't get the surrounds nor the sub working. Elevated to "level 2 support" - spent several hours with them before it elevated to "level 2.5". After several phone calls over a number of hours (I figure I spent between 9 and 10 hours total on the phone with them). They said I needed to ship it out for diagnostic testing. Didn't like the idea because anything can happen in shipping but figured since they requested it I wouldn't have any problems. WRONG but I'll get to that in a minute. Unit checked fine and was shipped back to me just fine. 2.5 still couldn't get the stuff working. Said it must be the surrounds so I should send those out for a diagnostic. They sent me a shipping label. Sent them out. They came back about a week later. In the meantime, because I was still able to return the sub for a full refund I did so. Without the Bluetooth sub-woofer everything worked fine. Weird. And Sony never figured out why. I was just an accident I got it to work without giving up. BUT. One of the surrounds was damaged in shipping. I reported it to Luis in 2.5 whom I'd been working with. He surmised they might have to replace the pair instead of just the one. About 5 days later I got an email requesting photos of my TV??? I ignored it because the TV had nothing to do with it. A bit less than a week goes by and I heard nothing, so I called Sony. After a bit of a wait, they said to send them 2 photos - one of the entire speaker set up and a close up of the damage. I did so. The next day or the day after they sent me an email requesting photos of the package I shipped them in. Front, back, sides, bottom, packing materials inside. Of course, by now I'd thrown out the box, which was the original package I'd bought them in (I must say the packaging was very sturdy) but I could already see where this was going. I got a note the next day that without those photos there was nothing more they could do. Discussions with 1.0, 2.0 and 2.5 (could never get Luis back on the line) yielded nothing so one last time I was sent up to Sony Customer Relations (terribly named). They said that the group that said they were done with me had final say. Sorry. I had spoken with the manager at our local Best Buy by about this and he asked me to bring in the speakers for a look\see which I did. BEST BUY, WITH NO RESPONSIBILY FOR THE DAMAGE WHATSOEVER, REPLACED THE PAIR FOR ME. Amazing for BB to do that! Way above there cll to duty. I would still like to add a subwoofer but am a bit nervous to do so unless it's hard-wired and someone else's product OTHER THAN SONY. I WILL NEVER IN MY LIFE BY ANOTHER SONY PRODUCT AND WILL RELATE THIS EXPERIENCE TO ANYONE WHO'LL LISTEN! (Told a friend all this, he laughed and said they did the same to him almost 10 yrs prior.) All this over a speaker they have made in China that, by my estimate costs Sony maybe $80 -$100. I shipped the speaks at their request, with their label to the facility they used for diagnostics, in the original packing and this is what I got. What would have happened if the receiver had been damaged. Last note. At the end of all this I was able to inspect an original Sony carton because of BB’s replacement. Very heavy material. Looked to be almost impossible to puncture. Maybe someone dropped it or some other way did the damage, not the shipper? And BTW, I had asked Sony for some proof they received it damaged because who could say it could only have been damaged going to them instead of coming back? Crickets. They could care less. BUYER BEWARE!

I am highly pleased with the performance of this Sony receiver. The overall quality and superior sound has enhanced my home theatre experience. I recommend it to everyone.

Very good receiver. I replace an old Denon. Very easy to use and set up. It looks void and I think at the price I laid it was a great value.

This receiver was the best pick to power my speakers and entertainment system. Great choice

This AV receiver is the perfect addition to my Sony TV and surround sound speakers.. Great sound and with easy connections to my iPhone, I can play music from anywhere in the house to my indoor or patio speakers.

I replaced a Denon receiver with this Sony because I needed 2 HDMI outputs. I should have gotten this from the start because I'm using a Bravia TV and the way it's integrated is seamless. The sound quality is better too. I did have some restarting issues but it turns out the first one I got was defective. Exchanging it resolved all the issues I had (freezing, restarting).

Nice clean looking machine. Easy to set up Has all the latest inputs. It does not have ability to run a 2nd zone of speakers

So far so good. Replaced a 10 year old receiver with the primary goal of supporting the fantastic picture from the new projector. It being a Sony, the sound was also terrific

It was time to upgrade my Pioneer system. Best Buy quit offering the Pioneer brand. I was considering Denon until I saw this Sony. I'm happy with this purchase. Quite easy to set up.

Great price, fantastic sound for movies and TV and music on a budget.

Great receiver, sounds are amazing. Just remember to set your tower speakers to "small" if you want the bass to kick. Had to Google that for mine to work. The dual HDMIs work great also. I have a large tv to the main and a projector to the second HDMI connection.

This receiver has worked incredibly well for my home theater setup. The only thing that i find particularly annoying is that when using my tv remote to turn on the system it always brings up the receiver menu which has to be closed by the device record directly.

Sony Av Receiver has a strong clear sound for movies and music. I got 2. One for inside theater and one for outside theater. Even nicer if you add external amps!! The best!!