Customer Ratings & Reviews
- Model:
- STRDH190
- SKU:
- 10316871
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
avoid
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At high volume levels the receiver will cut power by at least 66% after one or two minutes. This component should be rated at 30 watts/channel.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi rubbish, We regret to hear about this. This is usually not the case for our receivers nor the experience we want you to have. Please try to perform a factory reset to try to resolve the issue.
Press (power) to turn off the receiver.
Press and hold (power) for 5 seconds.
“CLEARING” appears on the display panel during initialization. When initialization is complete, “CLEARED ” appears on the display panel.
If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Bad item and service at store
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.With in 5 mins of use,it started to turn off and on for a while.then tried it,1 week later it lasted about 35 to 40 mins and did the same thing..so no good..and the service at best buy,when returning the item was super bad .so i wont be buying anything there anymore..
No, I would not recommend this to a friendBrand response from SonyListens
Posted .hi Carlos, Thank you for the feedback on your experience with your STRDH190. We regret to hear that you're having some power-related issues with the unit. This is usually not the case for our receivers nor the experience we want you to have.
We want to make sure that you’ve been taken care of by your authorized reseller. For further assistance, please contact our product support team via email or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
We hope in the future you consider our Sony products. Thank you for sharing your feedback.
Regards,
Sam
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a record player, tried to hook speakers to receiver and sounds awful
No, I would not recommend this to a friendSony stereo receiver
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Open box purchase. Said it was in excellent condition. It was scratched, had missing parts & DOA except a power LED would light for 10 seconds before powering down. What a joke & waste of my time. Never trust Best Buy again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NotAsPromised, We're sorry to hear about the power-related issue you're having with the unit. This is usually not the case for our receiver nor the experience we want you to have. Please follow the troubleshooting steps on the link below to resolve the power-related issue with this receiver. https://www.sony.com/electronics/support/articles/00032599
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
If you get one that works, it may be fine, but...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was semi-dead out of the box. The power would turn on, but the screen portion was dead and we couldn't get it to work. Upon further research, we discovered this happens to this receiver on occasion for a lot of people, so buy it at your own risk.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SHSH, We apologize for any inconvenience that you experienced.
This is usually not the case for our Sony products nor the experience we want you to have. If you still have the unit and need assistance, please contact our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US. Regards, Sam
Died after 4 weeks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.garbage! Owned the receiver for 4 weeks (used only twice), won't turn on any more. If you are interested in blowing $190, this is however an excellent choice!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DeepC,
Thank you for the review and we're sorry to hear what happened with your AV receiver. Please allow us to help you and turn this into a better experience. There might be a problem with the speaker connection. When matching speakers and Audio/Video (A/V) receivers, the ohm rating of the speaker should be equal to or greater than the ohm rating of the receiver to avoid a risk of hardware damage. Any speakers that feature bare wire connection will work to this receiver, as long as their impedances are from 6 to 16 ohms.
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Waste of money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is no way to mount on the wall. In order to connect it with a Samsung TV had to get a computer professional to reprogram the sound bar. HUGE WASTE OF MONEY!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi REWREWREWREWREW, We’re sorry to hear you did not have a great experience. If you're referring to STRDH190 receiver, unfortunately, this receiver cannot be mounted on the wall.
For future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony product by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help. I hope you consider our Sony products in the future. Thank you for sharing your feedback. -Sam
Dead on arrival, buyer beware
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I’d seen the other one star reviews that had this issue. Receiver simply did not turn on. Tried a factory reset, different outlets, nothing worked. Returned to Best Buy and will not be re-purchasing.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Matt, we're sorry to hear that you had returned your SONY unit because it was not turning on. It is recommended to follow this link to isolate the issue when the sysytem is not turning on.
We have our Support team that always happy to assist. You can send us an email anytime at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Hope you consider SONY again. ~Earl
FM Poor to Non-existent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony product description alleges that an antenna is included - what it doesn't say is that the 'antenna' is a single tiny wire that plugs into a tiny square receptacle. No receptacle is provided for a real (i.e. coaxial) antenna. My old boombox gets better FM reception.
No, I would not recommend this to a friendDOA Unit.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit was DOA upon delivery. Made all the connections but the unit failed to turn on despite multiple attempts. I was hoping for so much more. Very disappointed. On the positive side, the return was easy.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JThomas, we're sorry to hear about your experience about your SONY unit and you had to return it. It is recommended checking this link to isolate AV units that unable to turn on:
https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh190/articles/00032599
We have our support team that is always happy to assist. You can always email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
We hope you consider SONY again. ~Earl
VERIFY Open Box before you leave store!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased it as an Open Box "Excellent Condition". Got home and opened it...No Remote, And 2 of the speaker terminals are severely damaged. Wasted 50 miles of driving!
No, I would not recommend this to a friendthe new receiver doesn't turn on
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't turn on, neither with the power button, nor with the remote Sony customer service is awful. It took me a long time to connect via chat. Couldn't get through via phone. Can't return or exchange, need to send for repair.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi IraM, We apologize for any inconvenience that you experienced. Your unit comes with a 2-year limited manufacturer's warranty. For further assistance, please contact our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Great stereo reciever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice stereo reciever for home listening love it so far
I would recommend this to a friendBeware
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased Open Box-Excellent condition Finally finished my surround sound home theatre, plugged it in and it wont turn on. Beware even open box excellent Best Buy doesn't test and tries to rip you off.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ERMDOG, We're sorry to hear about this. This is usually not the case for our receivers nor the experience we want you to have. Let's try to isolate and resolve this issue by following the troubleshooting steps on this link:
https://www.sony.com/electronics/support/articles/00029165
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Right side speakers no output.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Right side speakers have no output to speakers when turned on. No output was immediate. There was not any paperwork with order number on box to make return process easy. Still trying to figure out how to return.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nopowertospeakers, We regret to hear about the issue that you're having. To isolate the issue, please try to switch the left and right speakers to see if one of the speaker ports are defective.
Your unit comes with a 1-year limited manufacturer's warranty. If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Sony receiver shorted-out in a couple months use.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have used Sony hi fi equipment since the 1960s. This low-cost until shorted out within a couple months of use. A better choice would be a higher priced unit.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi FrankS,
We regret to learn that the receiver stopped working properly after a couple months of use. We would like to know a little bit more detail about the situation you faced with the receiver and turn this into a better experience. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your receiver has a 1-year warranty from the date of purchase. In the meantime, if you haven't yet, follow these steps to isolate this issue:
• Plug your device into a working wall outlet, and not on a power strip or surge protector, to reduce the possibility of a short circuit.
• Plug your device into a different wall outlet.
• If the word PROTECTOR appear in alternating sequence on the display of your home audio device, or if the word PROTECT or PROTECTOR appears, the receiver will automatically turn off after a few seconds. Also, there may be an external speaker issue or connection issue that is triggering the protection circuit. For further troubleshooting, try following the steps from the link below to resolve this issue.
https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh190/articles/00025095
If the issue is still unresolved, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
Expensive paperweight
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is garbage... quit working about 2 weeks after purchasing... it plays for 2 minutes than cuts off. Best Buy says it is no longer returnable.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi there,
Thank you for your review. We sincerely regret that you are having an issue with your STR-DH190 within 2 weeks of use. This is definitely not the experience we wanted you to have. Let's try to isolate and fix the issue by performing some troubleshooting. If you haven't yet, please follow the steps provided on these articles and see if it resolves the problem:
https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh190/articles/00175201
https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh190/articles/00032091
Reverting to the Factory Default Settings (Pg. 32) - https://www.sony.com/electronics/support/res/manuals/4726/f63b8edb2b154409daa55875111f95e4/47269071M.pdf
If the issue persists or you may need more information/technical assistance, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
I hope this helps, and thank you so much for choosing Sony.
Sincerely,
Romeo
Sony Social Support
Second channel doesnt work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried connecting the second channel and it never worked. The first channel and FM work fine, though. Will return most likely
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ErgoJunkie, We are sorry to hear about the issue you are having. Are you referring to the left and right channel of this receiver? If yes, and there is no sound or only a very low level of sound is heard from specific speakers, please follow these troubleshooting steps:
-Connect a pair of headphones to the
PHONES jack to verify that sound is
output from the headphones. If only one
channel is output from the headphones,
the device may not be connected to the
receiver correctly. Check that all of the
cables are fully inserted into the jacks on
both the receiver and the device.
If both channels are output from the
headphones, the speaker may not be
connected to the receiver correctly.
Check the connection of the speaker that
is not outputting any sound.
-Make sure you have connected to both
the L and R jacks of an analog device, as
analog devices require both L and R jack
connections. Use a stereo audio cable
(not supplied).
If you still have the unit and need assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Sony failure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks nice. Ad states it comes with remote. No remote with receiver. Sound quality suffers greatly likely due to the fact it needs the remote to adjust Bass Treble and balance. Pretty poor
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Robert, We apologize for any inconvenience that you experienced. This receiver comes with a remote control. We would like to know more about this so we can better assist you. For further assistance, please contact our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Or email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
It is just okay
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a good receiver but not great. The overall quality is just okay? I should have bought the higher class model with HDMI inputs. That was my fault for trying to save s buck?
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jeffew64,
We do apologize for the inconvenience. The STRDH190 is only a 2-channel AV receiver with phono Inputs and Bluetooth. If you need more channels we recommend STRDH590, STRDH790, or STRDN1080.
Regards,
David