Customer Ratings & Reviews
- Model:
- STRDH190
- SKU:
- 10316871
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
It is just okay
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a good receiver but not great. The overall quality is just okay? I should have bought the higher class model with HDMI inputs. That was my fault for trying to save s buck?
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jeffew64,
We do apologize for the inconvenience. The STRDH190 is only a 2-channel AV receiver with phono Inputs and Bluetooth. If you need more channels we recommend STRDH590, STRDH790, or STRDN1080.
Regards,
David
DOA
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First and second stereos received were dead on arrival. Gave up on “Worst Buy” and went to Crutchfield. Completely satisfied with their products and customer experience.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dead,
We do apologize for the inconvenience. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Junk
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This worked for about 8 weeks. Now the bluetooth is glitchy (sound is choppy). Missed the return window. What junk!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DanielS, We're sorry to hear about the Bluetooth issue you're having. To resolve this issue, please perform a factory reset. Note: Be sure to use the buttons on the receiver
to perform this operation.
Press (power) to turn off
the receiver, then press and hold (power) for
5 seconds.
“CLEARING” appears on the display
panel during initialization. When
initialization is complete, “CLEARED ”
appears on the display panel.
The good news is, this unit comes with a 1-year limited manufacturer's warranty. If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Regards,
Sam
Sony Receiver
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not meet my expectations. Did not power my KEF speakers and my subwoofers adequately.
No, I would not recommend this to a friendWrong item sold to me. Waste of my time
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Salesman sold me this, and it was total wrong. It could not possibly connect. Hee was not listening or paying attention
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Gary,
We're sorry to hear about what happened and we apologize for the inconvenience this may have caused you. It's unfortunate that you encountered some connectivity issues with your receiver. We would like to know more about the situation you faced with the receiver. Please allow us to help you and turn this into a better experience.
In the meantime, follow the procedure from the links below if no sound Is heard from the inputs on your AV Receiver or no sound from the connected speakers of the Audio/Video (A/V) system.
https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh190/articles/00205292
https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh190/articles/00032243
In any case that you need our assistance, please follow the instruction below on how to contact us.
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We value you being a Sony customer. We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Jess
Order came without all parts.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Order came with a missing antenna. Have been working on getting it replaced and Best Buy is no help.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi James, We're sorry to hear about the missing antenna of your Sony STRDH190 receiver. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your concern:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Sam
don't buy best buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it's a piece of junk receiver didn't even last a month. best buy won't take it back. sorry company going to cancel my account.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi screwed, We apologize for any inconvenience that you experienced. This is usually not the case for our stereo receivers nor the experience we want you to have. Your unit comes with a 2-year limited manufacturer's warranty. For further assistance, please contact our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Or, email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Does not work!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It does not work we are returning it.was purchased as a gift and did not work when they tried to use it. Very disappointed!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Karen,
Thank you for sharing your thoughts and experience using your STRDH190 2.0ch Stereo Receiver with Bluetooth. We are sorry to hear you are having an issue with your WF-XB700. We would like to know more about the situation that you faced with the receiver. It's unfortunate that you consider returning the STR-DH190 receiver.
Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your receiver has a 2-year warranty from the date of purchase. If you still have the unit, please allow us to help and turn this into a pleasant experience.
Should you need further assistance, please let us know so we can turn your experience around. You can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. Thank you for your feedback.
Sincerely,
Jess
Sony 2.0 reciever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am giving a review on my Sony 2.0 stereo receiver. The receiver is okay but it does not have much power and no base in order to have a little more sound clarity.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi gmoney, thank you for taking the time to share your feedback about the receiver. Please be assured we take this very seriously and continuously strive to improve our products.
Regards,
-Erin
Sony Social Support
Not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought an open box and it said all the pieces where there and they are not now I have to return it. Guess I’ll go somewhere else for my electronics
No, I would not recommend this to a friendDidn't realize this was an FM receiver only.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.FM only! Who ever heard of an FM only receiver. Wanted an AM/FM receiver. Too late, already unpacked and set up before I noticed.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dumbo, Thank you for the feedback on your experience with your STRDH190 receiver. We regret to hear that you were not properly informed that the unit only had an FM tuner. We take into consideration all feedback to improve the performance and quality of our products. Thank you for choosing Sony. -Sam
Best Buy needs to check their returns
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a open box model. Wouldn't power up. You would think Best Buy would have at least plugged it in before reselling it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Robert, We apologize for any inconvenience that you experienced. This is usually not the case for our receivers nor the experience we want you to have. We want to make sure that you’ve been taken care of by your authorized reseller.
Should you need further assistance, please contact our product support team via email or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US. -Sam
Not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a pain and the radio stations don’t come in and yes the antenna is hooked up ! Horrible I don’t recommend for the price
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jamie, We regret to hear about this. If you're unable to get any FM radio stations, please follow the troubleshooting steps below:
Check that the antennas (aerials) are
connected securely. Adjust the antennas
(aerials) if necessary.
• No stations have been preset or the
preset stations have been cleared (when
tuning by scanning preset stations is
used). Preset the stations.
• Press DISPLAY repeatedly so that the
frequency appears on the display panel.
If you're unable to resolve the issue, please email us at [email protected] with the following details: Name: BestBuy Username: Model Number: Issue: Telephone Number: Sincerely, Sam
- Pros mentioned:Sound quality
Awesome. Works with record player and bluetooth.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The price point was excellent for a receiver that works both with my turntable and with Bluetooth/Spotify. It works great. Love it! You won't find a better solution at this price point if that's what you're looking for.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user926127,
Thank you for the purchase! We're glad to hear that you like the price point and Bluetooth function of the AV receiver. Thank you for choosing Sony!
-David
Sony Receiver
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst sounding piece of audio equipment from Sony I have ever heard. Spend more $ and buy something else.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi audiophile58,
We are sorry to hear what happen. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
MASD
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returning as it cuts out and shuts down. Works fine for about 30 minutes then quits until a reset on power takes place.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MASD, We regret to hear you're having issues with the unit and it had to be returned. This is usually not the case for our receivers nor the experience we want you to have. For future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issues of your Sony Receiver by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can chat with one of our agents who would be glad to help.-Sam
Do not buy from best buy they are super slow
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been waiting for 7weeks already still not yet
No, I would not recommend this to a friendDon’t buy this
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible horrible horrible it doesn’t have a normal fm antenna input so it’s a useless paperweight.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Robert, We are sorry to hear about the issue you are having. You can't connect an external FM antenna to your A/V receiver, but you can improve the FM reception.
Adjust the position of the supplied FM wire antenna (aerial) to a place where the reception condition is good.
Place the antenna near a window.
Position the antenna as horizontally as possible.
Hope this helps!
Regards,
Sam
Short life
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This receiver no longer works. It started cutting off and now it quit for good. It was only used two months. Do not buy!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LinIW, We regret to hear about this. Let's try to isolate the issue by following the troubleshooting steps on this link:
https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh190/articles/00032599
If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Terrible
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product! Isnt that loud and doesnt have Bluetooth or the connections to have a sub woofer
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mrdoitall, We regret to hear you feel that the receiver did not meet your expectations. To ensure optimal audio experience, please make sure that the speakers are wired firmly to the receiver and adjust the volume using the supplied remote. Also, check that the cable(s) used for the
connection is (are) fully inserted into the
jacks on both the receiver and the device.
This receiver is designed to receive a Bluetooth signal from a smartphone or tablet. It is not capable of transmitting one to a Bluetooth device such as wireless headphones or speakers/subwoofer. Hope this helps! -Sam