Customer Ratings & Reviews
- Model:
- STRDH190
- SKU:
- 10316871
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Don't buy this
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No power when it came. I have never had this issue. Lack of quality control led me to another product
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Oops, We regret to hear about what happened. This is usually not the case for our receivers nor the experience we want you to have. We recommend following the troubleshooting steps to resolve this type of issue:
https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh190/articles/00032599
Should you need further assistance, please contact our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Or email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Not Useful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not have the ability to use this andnow l have to ask Best Buy Geeks to cone in and do the job
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Cable, We're sorry to hear you're unable to get this receiver to work. This is usually not the case for our stereo receivers nor the experience we want you to have. Should you need any assistance, please contact our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US. Sincerely, Sam
Poor performance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very weak… wouldn’t recommend for horn stereo speakers
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mike, We're sorry to hear that the volume level of this receiver did not lived up to your expectations. This is definitely not the experience we want you to have. For low volume issues, please follow these troubleshooting steps:
-Check that all connecting cables are
inserted to their input/output jacks on
the receiver, speakers and the devices.
• Check that VOLUME on the receiver is not
set to “VOL MIN”.
• Press SPEAKERS A/B to select a setting
other than “OFF SPEAKERS” (page 20).
• Check that headphones are not
connected to the receiver.
• Press (muting) to cancel the muting
function. “MUTING” disappears from the
display panel.
• Try pressing the input button on the
remote control or turning INPUT
SELECTOR on the receiver to select the
input to which you want to listen.
• The protective device on the receiver has
been activated. Turn off the receiver,
eliminate the short-circuit problem, and
turn on the power again.
For further assistance, please contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Regards,
Sam
Didn't even work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item came to me not working at all. This is the Second item i brought from you all and it didn't work
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dbb6, We regret to hear about this. This is usually not the case for our Home receivers nor the experience we want you to have. If your receiver is not turning on or doesn't have power, please follow troubleshooting steps on the link below:
https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh190/articles/00032599
If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Sony
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I expected, information was not accurate. Sound was not clean.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Chickenwing20, We are sorry to hear about the issue you are having. If you're experiencing some noise, humming, or any sound-related issues, please follow the troubleshooting steps below to resolve this issue.
Check that the speakers and device are
connected securely.
• Make sure that the connecting cables are
not near a transformer or motor.
• Move your audio device away from the
TV.
• If the plugs and jacks are dirty, wipe them
with a cloth slightly moistened with
alcohol.
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Garbage
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. Does not handle Power Speakers Bose 901's. Shuts off at low freq's. Horrible.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Badd,
Thank you for taking the time to review your STRDH190. We're sorry to hear you are experiencing unexpected issues with your unit. Please allow us to help you and turn this into a better experience. Make sure to connect speakers with impedances of 6 to 16 ohms. Verify the speaker connection and check if there's a loose wire that might cause the issue. Follow the steps below to troubleshoot the shutting off issue when listening at low frequency.
1. Turn off the Audio/Video (A/V) receiver.
2. Unplug the power cord of the A/V receiver from the AC outlet.
3. Ensure that all the A/V cables are connected securely to the proper input or output jacks.
4. Move the A/V cables away from any AC power cords.
5. Plug the power cord back into the AC outlet.
6. If possible try to replace the speaker cables.
If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy
Username:
Model Number:
Issue:
Telephone Number:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Jess
SOLD ENTIRELY WRONG EQUIPMENT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Despite explaining my needs exactly I was sold entirely the wrong equipment that had to be returned.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi FARB, We apologize for any inconvenience that you experienced and we regret to hear that the unit had to be returned. We want to make sure that you’ve been taken care of by your authorized reseller.
May we contact you to help and get more information? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the STRDH190:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Sam
Sony Amp/Rec
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I took it back. It has no cable or antenna connections.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi woodshop5, We regret to hear that the unit had to be returned. This stereo receiver doesn't have a cable/antenna connection but it has multiple ports such as 4 stereo RCA audio ports, Bluetooth, FM antenna port, and phono input for a turntable. Since most stereo receiver doesn't have an antenna or cable connection, I'd suggest using the antenna/cable input of your TV then connect your TV to this receiver instead. Hope this helps and I hope you consider our Sony products in the future. -Sam
- Pros mentioned:Sound quality
Great Receiver for BlueTooth Integration
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this almost a year ago so i could connect to my patio speakers (pair of Polk Audio RC80i) over bluetooth from my phone or iPad. It works seamlessly. After pairing, it's always ready. I can sit on the patio, connect from my phone and it's ready to play Pandora, Spotify, or whatever. The clarity is awesome and there's more than enough power to tick-off the neighbors. Not that I would of course. Perfect function for what I was looking for!
I would recommend this to a friend - Pros mentioned:Sound quality
Pristine music and elegant simplicity
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Simplicity Redifined!! I had this up and running in minutes, the directions are easy to follow and understand...and there wasn't a need to search the internet for directions which should ALWAYS come with a product. There isn't any scratching your head trying figuire out where a function is hiding, everything is clearly labeled on the remote. So, you can label me old school and after 30+ years my old Pioneer system decided it was time. I wanted a few simple things from this system...the ability to play my cd collection from my Ipod and the ability to connect to my Sirus account. i had to spring the $50 bucks for the Sirus home reciever, but its mission acomplished and for the fraction of the cost of a wifi enabled receiver. I really didn't want it tethered to my cell phone, but who knows maybe someday. I'm not an audiophyle by any means, but my old Bose speakers sound like they are fresh out of the box again, and the new Kef's are singing blissfully away. I like having the option of switching speaker sets in different rooms, which some of the higher ends systems seem to lack. If you just want to listen to pristine music without the fuss this is the system for you. Job well done Sony!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi David,
You made the right choice in upgrading to the Sony STRDH190! We're glad that you had an easy time setting it up. Whether you choose to enjoy the warm sound of vinyl via the phono input, or stream music from your digital music collection, you’ve found a perfect match. Don’t forget the receiver’s A=B function lets you connect two pairs of speakers. You can easily switch between A or B or use them all together at the same time. When you factor in the low-profile design, we’re sure you’ve found the flexibility and performance you’ve been looking for! Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Fantastic 2 Channel Receiver
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After almost 15 years my old Insignia receiver bit the dust so time for a new receiver. Since my use is for music no need for a surround unit. The sale price made the purchase a no brainer. Hooked it up to my pair of 6ohm Dayton speakers and 12 inch Monoprice subwoofer and the system cranks. I now realize the old receiver had some serious spund issues. The Sony is clear as a bell and passes the bass to the subwoofer through the speaker outputs with ease. Sound quality is excellent, not audiophile but close enough for my ears. No issues with the 6ohm load. The Bluetooth is AAC and works great, Sound quality is good but not quite as good as the Insignias Aptx. If you are looking for a good 2 channel receiver this is the one to get.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dominimmiv,
Excellent choice! We're delighted to hear your enjoyable listening experience with your new STRDH190 receiver. Your satisfaction means a lot to us. Whether you choose to enjoy the warm sound of vinyl via the phono input, or stream music from your digital music collection, you’ve found a perfect match. Don’t forget the receiver’s A=B function lets you connect two pairs of speakers. You can easily switch between A or B or use them all together at the same time. When you factor in the low-profile design, we’re sure you’ve found the flexibility and performance you’ve been looking for! Thank you for choosing Sony! - Kris
Won't turn on
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this receiver for my husband for xmas. Does not work, won't even turn on.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CarrieT, We regret to hear that the unit won't turn on. This is usually not the case for our stereo receivers nor the experience we want you to have.
Your unit comes with a 2-year limited manufacturer's warranty. Should you need further assistance, please contact our product support team via email or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony! -Sam
Worst DVD player
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely hate this system it never worked correctly the door kept getting jammed
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Lar16, We regret to hear about what happened with your DVD player. However, this unit is not a DVD player. Should you need further assistance with your Sony DVD player, please reach out to us so we can troubleshoot the issue. Email us at [email protected] with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
SONY 2 CHANNEL STEREO
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Non working on delivery (open box). Returned to Best Buy. Will try a new one.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Offroader, We regret to hear that you've purchased a defective product. This is usually not the case for our receivers nor the experience we want you to have. We want to make sure that you’ve been taken care of by your authorized reseller. Should you need further assistance, please contact our product support team via email or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US. Regards, Sam
Bad review
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It overheats only used a few times and it broke down
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Lety, We’re sorry to hear you did not have a great experience. This is usually not the case for our Stereo receivers nor the experience we want you to have. For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Ugh
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was ok. But didn't give the sound or power I wanted
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 412pa,
Thank your reaching out to us. We're sorry to hear we were not able to meet your full expectations with your STRDH190 stereo receiver. This is not the experience we want you to have. May we know how your devices are connected? You can enjoy higher-fidelity sound from all
inputs using the Pure Direct function that you may press on the supplied remote. To ensure optimal listening experience, we recommend following the suggested steps on this link: https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh190/articles/00032243
Should you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Did not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return. It didn’t work. But did have no issues with returning.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Alex, We regret to hear that the unit had to be returned. This is usually not the case for our receivers nor the experience we want you to have. For future reference, we can offer assistance by visiting our Sony Support website to download the help guide and look for troubleshooting steps about your product. Also, you can contact our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help.
Thank you for sharing your feedback. -Sam
Not worth it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Receiver does not have the HDMI av port, so it's not worth it
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ssar, Thank you for the feedback on your experience with your STRDH190 stereo receiver. If you're interested in a receiver that supports HDMI and AV inputs, we recommend checking out the STRDH590, STRDH790, and STRDN1080 models. Hope this helps! -Sam
Not up to date.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not up to day with no HDMI or optical cable inputs.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Paul, Thank you for the feedback on your STRDH190 receiver. This stereo receiver supports four analog RCA audio inputs and one output. If you're looking for an AV receiver that supports multiple HDMI and optical input, we recommend checking out our other models such as the STRDH590, STRDH790, and STRDN1080. -Sam
Sigo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I asked for. Does not have a usable usb input.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sigo, We value your opinion and we would like to apologize if our product did not meet your expectations. If you're trying to play music from your USB device, I would suggest using your mobile device to play music by connecting it to the receiver via Bluetooth. Hope this helps and thanks for sharing your feedback. -Sam