Customer Ratings & Reviews
- Model:
- STRDH190
- SKU:
- 10316871
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Sony stereo receiver
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great starter stereo especially if your on a budget
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Robb, Thank you for this amazing review! Whether you choose to enjoy the warm sound of vinyl via the phono input, or stream music from your digital music collection, you’ve found a perfect match. Don’t forget the receiver’s A=B function lets you connect two pairs of speakers. You can easily switch between A or B or use them all together at the same time. When you factor in the low-profile design, we’re sure you’ve found the flexibility and performance you’ve been looking for! Thanks for choosing Sony. -Sam
Receiver
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ok for the price, limited in store selection . Service the first time was poor and the first one i bought was faulty and had to be returned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TimB,
Thank you for the feedback. It is unfortunate that the unit had to be returned. Thank you for sharing your experience and we hope you will consider Sony again in a future purchase.
-David
- Pros mentioned:Sound quality
Great receiver
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is a massive improvement over my pervious receiver, especially for LPs. I am very happy with it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kave119,
Fantastic! We are extremely pleased to know that you are very happy the superb performance of our STR-DH190 Stereo receiver with Bluetooth. Whether you choose to enjoy the warm sound of vinyl via the phono input , or stream music from your digital music collection, you’ve found a perfect match. Don’t forget the receiver’s A=B function lets you connect two pairs of speakers. You can easily switch between A or B or use them all together at the same time. When you factor in the low-profile design, we’re sure you’ve found the flexibility and performance you’ve been looking for!
Thank you for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Works Great!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The receiver came as advertised and works great right out of the box. Can't ask for more than that!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Crowmo, We are glad that you like your new Sony stereo receiver. Every component in the STR-DH190 has been designed for detail and clarity. We hope you also enjoy the BLUETOOTH for easy connection with mobile devices and the A and B speaker function for flexible installation. Thank you for choosing Sony. Vincent
Works Better than Expected
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No complaints- Kept it's Sony reputation for being old faithful. Did buy as an open box,so was missing the FM Tuner and no tsure where to buy it .Want it badly tp play radio music.
I would recommend this to a friendFail
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can not see how anyone would rate this as great. I guess if you went from using a clock radio maybe. No bass at all. I have even went and got better speakers still nothing. Can not tell any difference with bass up or down. I am trying to replace a very old sony receiver that sounds amazing. I can not believe Sony made such a crap product. Look for something better unless you like everything to sound mono tone then that case this is totally for you.
No, I would not recommend this to a friendSony Amp
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Balance control doesn't work..tried to adjust and no luck.
No, I would not recommend this to a friendQuestionable Quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This receiver/amp is functional but within only a couple of hours of operation the display failed and remains non-functional. I have to guess at all of my settings because the entire display is down. This was a new, sealed item and NOT an "open box" item so the quality appears to be very low.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi QuestionableQuality, We regret to hear about what happened. This is usually not the case for our stereo receivers nor the experience we want you to have. Let's try to resolve this issue by following the troubleshooting steps on the link below:
https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh190/articles/00032599
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Didn't last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted just over two years - right after warranty expired. For no reason will not turn on. Told $125 for repair company to just check plus cost of repair. Thought Sony made better product and would stand behind it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DarrylS,
We are sorry to hear about what happend with your stereo receiver. That was definitely not the customer experience we wanted you to have. Our STRDH190 has a 2-year manufacturer's warranty. To know more, you can check out this link: https://www.sony.com/electronics/support/res/manuals/W001/W0015218M.pdf. We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com.
Sincerely,
Vincent
again, avoid Sony STR-DH190
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I performed the reset procedure suggested by Sony for weak power output on Sony STR-DH190. It did not fix the problem as described. There has been no contact from Sony about this failure, no reply of any kind. They seem to be completely ignoring a glaring defect in one of their products, or an extreme exaggeration of product specifications. Based on this experience, SonyListens does not care about consumers of their products.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi rubbish, We apologize for any inconvenience that you experienced. This is usually not the case for our receivers nor the experience we want you to have. May we contact you to help and get more information? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the STRDH190:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Sam
Poor sound quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I removed a 30 year old receiver and replaced with this one. As soon as I turned it on I knew that I had a problem. I adjusted the bass and treble to max. The volume and quality is NO where close to what I was used to. I wonder if the have changed the watt rating system. I also wonder if I am doing something wrong. It is such a hassle to return something.
No, I would not recommend this to a friendMr
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I turned it back in because it didn’t meet my expectation
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AMSA, We’re sorry to hear you did not have a great experience and it had to be returned. For future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony product by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help. I hope you consider our Sony products in the future. Thank you for sharing your feedback. -Sam
defective unit
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I need to return as it does not power on. How do we go about returning the item. to the store or back via fed ex
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GlennR, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with your new Sony unit. If you're still on the return window, you need to coordinate with your dealer.
Also, you can follow this link to isolate the issue:
https://www.sony.com/electronics/support/articles/00028689?utm_source=glean
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Unused receiver
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.could not use. Didn't support phono only could use two speakers at a time and I have four. Sound output very low. In-home consultation not do us any good yes.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Unusedstereoreceiverforh, We're sorry to hear about the issues you're having with this receiver. This receiver is equipped with PHONO IN jack so you can connect your turntable and enjoy high quality sound. Please note that when you connect a turntable with a PHONO/LINE switch, be sure to set the PHONO/LINE switch to PHONO. You can also connect to up to 4 speakers to this receiver. If you connect additional B speakers, you can select the speakers you want to use with the SPEAKERS
A/B button. If you are unable to resolve your concern and need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Bhjjg
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just bought the brand new Sony STRDH190 and the power can’t turn on at all , I had try 4 different outlets but it wont turn on
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bbgfjj, We're sorry to hear that your Sony receiver is not turning on. This is usually not the case for our receivers nor the experience we want you to have. Please follow the troubleshooting steps on the link below to resolve this issue.
https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh190/articles/00032599
If the issue still occurs, repair may be required. Please refer to this link for further assistance. https://us.esupport.sony.com/support/s/service?language=en_US
Or email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
mrs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.horrible, don't waste your money, does not work. Gave to daughter for Christmas and it won't even power up. JUNK!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi pissedmom, We're sorry to hear about the issue you're having. This is usually not the case for our products nor the experience we want you to have. Sony's commitment to customer satisfaction is our top priority. Let's try to resolve this issue by following the troubleshooting steps on this link:
https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh190/articles/00032599
If the issue still occurs, repair may be required. For further assistance, please contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Regards,
Sam
Stero is good except for auto tune
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t fine tune stations I like to hear, cause automatic tuning blows right past them
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Driller, We are sorry to hear you're having an issue tuning to an FM station that you like. It is possible that you're having a poor FM signal reception. To improve the FM signal reception, here are some steps that you can try:
Adjust the position of the supplied FM wire antenna (aerial) to a place where the reception condition is good.
Place the antenna near a window.
Position the antenna as horizontally as possible.
Hope this helps!
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam