Customer Ratings & Reviews
- Model:
- STRDH190
- SKU:
- 10735936
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers highly value the STRDH190- 2-Ch. Stereo Receiver for its exceptional sound quality, convenient Bluetooth connectivity, and user-friendly design. The inclusion of a phono input and the receiver's powerful output are also appreciated features. While some users find the bass adjustment limited, and others find the volume knob less than ideal, the overall positive feedback highlights the product's strengths.
This summary was generated by AI based on customer reviews.
the new receiver doesn't turn on
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't turn on, neither with the power button, nor with the remote Sony customer service is awful. It took me a long time to connect via chat. Couldn't get through via phone. Can't return or exchange, need to send for repair.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi IraM, We apologize for any inconvenience that you experienced. Your unit comes with a 2-year limited manufacturer's warranty. For further assistance, please contact our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
VERIFY Open Box before you leave store!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased it as an Open Box "Excellent Condition". Got home and opened it...No Remote, And 2 of the speaker terminals are severely damaged. Wasted 50 miles of driving!
No, I would not recommend this to a friendBeware
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased Open Box-Excellent condition Finally finished my surround sound home theatre, plugged it in and it wont turn on. Beware even open box excellent Best Buy doesn't test and tries to rip you off.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ERMDOG, We're sorry to hear about this. This is usually not the case for our receivers nor the experience we want you to have. Let's try to isolate and resolve this issue by following the troubleshooting steps on this link:
https://www.sony.com/electronics/support/articles/00029165
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Right side speakers no output.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Right side speakers have no output to speakers when turned on. No output was immediate. There was not any paperwork with order number on box to make return process easy. Still trying to figure out how to return.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nopowertospeakers, We regret to hear about the issue that you're having. To isolate the issue, please try to switch the left and right speakers to see if one of the speaker ports are defective.
Your unit comes with a 1-year limited manufacturer's warranty. If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Sony receiver shorted-out in a couple months use.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have used Sony hi fi equipment since the 1960s. This low-cost until shorted out within a couple months of use. A better choice would be a higher priced unit.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi FrankS,
We regret to learn that the receiver stopped working properly after a couple months of use. We would like to know a little bit more detail about the situation you faced with the receiver and turn this into a better experience. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your receiver has a 1-year warranty from the date of purchase. In the meantime, if you haven't yet, follow these steps to isolate this issue:
• Plug your device into a working wall outlet, and not on a power strip or surge protector, to reduce the possibility of a short circuit.
• Plug your device into a different wall outlet.
• If the word PROTECTOR appear in alternating sequence on the display of your home audio device, or if the word PROTECT or PROTECTOR appears, the receiver will automatically turn off after a few seconds. Also, there may be an external speaker issue or connection issue that is triggering the protection circuit. For further troubleshooting, try following the steps from the link below to resolve this issue.
https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh190/articles/00025095
If the issue is still unresolved, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
Expensive paperweight
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is garbage... quit working about 2 weeks after purchasing... it plays for 2 minutes than cuts off. Best Buy says it is no longer returnable.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi there,
Thank you for your review. We sincerely regret that you are having an issue with your STR-DH190 within 2 weeks of use. This is definitely not the experience we wanted you to have. Let's try to isolate and fix the issue by performing some troubleshooting. If you haven't yet, please follow the steps provided on these articles and see if it resolves the problem:
https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh190/articles/00175201
https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh190/articles/00032091
Reverting to the Factory Default Settings (Pg. 32) - https://www.sony.com/electronics/support/res/manuals/4726/f63b8edb2b154409daa55875111f95e4/47269071M.pdf
If the issue persists or you may need more information/technical assistance, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
I hope this helps, and thank you so much for choosing Sony.
Sincerely,
Romeo
Sony Social Support
Second channel doesnt work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried connecting the second channel and it never worked. The first channel and FM work fine, though. Will return most likely
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ErgoJunkie, We are sorry to hear about the issue you are having. Are you referring to the left and right channel of this receiver? If yes, and there is no sound or only a very low level of sound is heard from specific speakers, please follow these troubleshooting steps:
-Connect a pair of headphones to the
PHONES jack to verify that sound is
output from the headphones. If only one
channel is output from the headphones,
the device may not be connected to the
receiver correctly. Check that all of the
cables are fully inserted into the jacks on
both the receiver and the device.
If both channels are output from the
headphones, the speaker may not be
connected to the receiver correctly.
Check the connection of the speaker that
is not outputting any sound.
-Make sure you have connected to both
the L and R jacks of an analog device, as
analog devices require both L and R jack
connections. Use a stereo audio cable
(not supplied).
If you still have the unit and need assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Sony failure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks nice. Ad states it comes with remote. No remote with receiver. Sound quality suffers greatly likely due to the fact it needs the remote to adjust Bass Treble and balance. Pretty poor
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Robert, We apologize for any inconvenience that you experienced. This receiver comes with a remote control. We would like to know more about this so we can better assist you. For further assistance, please contact our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Or email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
It is just okay
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a good receiver but not great. The overall quality is just okay? I should have bought the higher class model with HDMI inputs. That was my fault for trying to save s buck?
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jeffew64,
We do apologize for the inconvenience. The STRDH190 is only a 2-channel AV receiver with phono Inputs and Bluetooth. If you need more channels we recommend STRDH590, STRDH790, or STRDN1080.
Regards,
David
DOA
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First and second stereos received were dead on arrival. Gave up on “Worst Buy” and went to Crutchfield. Completely satisfied with their products and customer experience.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dead,
We do apologize for the inconvenience. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Junk
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This worked for about 8 weeks. Now the bluetooth is glitchy (sound is choppy). Missed the return window. What junk!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DanielS, We're sorry to hear about the Bluetooth issue you're having. To resolve this issue, please perform a factory reset. Note: Be sure to use the buttons on the receiver
to perform this operation.
Press (power) to turn off
the receiver, then press and hold (power) for
5 seconds.
“CLEARING” appears on the display
panel during initialization. When
initialization is complete, “CLEARED ”
appears on the display panel.
The good news is, this unit comes with a 1-year limited manufacturer's warranty. If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Regards,
Sam
Sony Receiver
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not meet my expectations. Did not power my KEF speakers and my subwoofers adequately.
No, I would not recommend this to a friendWrong item sold to me. Waste of my time
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Salesman sold me this, and it was total wrong. It could not possibly connect. Hee was not listening or paying attention
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Gary,
We're sorry to hear about what happened and we apologize for the inconvenience this may have caused you. It's unfortunate that you encountered some connectivity issues with your receiver. We would like to know more about the situation you faced with the receiver. Please allow us to help you and turn this into a better experience.
In the meantime, follow the procedure from the links below if no sound Is heard from the inputs on your AV Receiver or no sound from the connected speakers of the Audio/Video (A/V) system.
https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh190/articles/00205292
https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh190/articles/00032243
In any case that you need our assistance, please follow the instruction below on how to contact us.
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We value you being a Sony customer. We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Jess
Order came without all parts.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Order came with a missing antenna. Have been working on getting it replaced and Best Buy is no help.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi James, We're sorry to hear about the missing antenna of your Sony STRDH190 receiver. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your concern:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Sam
don't buy best buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it's a piece of junk receiver didn't even last a month. best buy won't take it back. sorry company going to cancel my account.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi screwed, We apologize for any inconvenience that you experienced. This is usually not the case for our stereo receivers nor the experience we want you to have. Your unit comes with a 2-year limited manufacturer's warranty. For further assistance, please contact our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Or, email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Does not work!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It does not work we are returning it.was purchased as a gift and did not work when they tried to use it. Very disappointed!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Karen,
Thank you for sharing your thoughts and experience using your STRDH190 2.0ch Stereo Receiver with Bluetooth. We are sorry to hear you are having an issue with your WF-XB700. We would like to know more about the situation that you faced with the receiver. It's unfortunate that you consider returning the STR-DH190 receiver.
Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your receiver has a 2-year warranty from the date of purchase. If you still have the unit, please allow us to help and turn this into a pleasant experience.
Should you need further assistance, please let us know so we can turn your experience around. You can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. Thank you for your feedback.
Sincerely,
Jess
Sony 2.0 reciever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am giving a review on my Sony 2.0 stereo receiver. The receiver is okay but it does not have much power and no base in order to have a little more sound clarity.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi gmoney, thank you for taking the time to share your feedback about the receiver. Please be assured we take this very seriously and continuously strive to improve our products.
Regards,
-Erin
Sony Social Support
Not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought an open box and it said all the pieces where there and they are not now I have to return it. Guess I’ll go somewhere else for my electronics
No, I would not recommend this to a friendDidn't realize this was an FM receiver only.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.FM only! Who ever heard of an FM only receiver. Wanted an AM/FM receiver. Too late, already unpacked and set up before I noticed.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dumbo, Thank you for the feedback on your experience with your STRDH190 receiver. We regret to hear that you were not properly informed that the unit only had an FM tuner. We take into consideration all feedback to improve the performance and quality of our products. Thank you for choosing Sony. -Sam
Best Buy needs to check their returns
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a open box model. Wouldn't power up. You would think Best Buy would have at least plugged it in before reselling it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Robert, We apologize for any inconvenience that you experienced. This is usually not the case for our receivers nor the experience we want you to have. We want to make sure that you’ve been taken care of by your authorized reseller.
Should you need further assistance, please contact our product support team via email or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US. -Sam