Customer Ratings & Reviews

Hi Jamie, We regret to hear about this. If you're unable to get any FM radio stations, please follow the troubleshooting steps below:

Check that the antennas (aerials) are
connected securely. Adjust the antennas
(aerials) if necessary.

• No stations have been preset or the
preset stations have been cleared (when
tuning by scanning preset stations is
used). Preset the stations.

• Press DISPLAY repeatedly so that the
frequency appears on the display panel.

If you're unable to resolve the issue, please email us at [email protected] with the following details: Name: BestBuy Username: Model Number: Issue: Telephone Number: Sincerely, Sam

Hi user926127,

Thank you for the purchase! We're glad to hear that you like the price point and Bluetooth function of the AV receiver. Thank you for choosing Sony!

-David

Hi audiophile58,

We are sorry to hear what happen. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Regards,
David

Hi MASD, We regret to hear you're having issues with the unit and it had to be returned. This is usually not the case for our receivers nor the experience we want you to have. For future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issues of your Sony Receiver by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can chat with one of our agents who would be glad to help.-Sam

Hi Robert, We are sorry to hear about the issue you are having. You can't connect an external FM antenna to your A/V receiver, but you can improve the FM reception.

Adjust the position of the supplied FM wire antenna (aerial) to a place where the reception condition is good.
Place the antenna near a window.
Position the antenna as horizontally as possible.

Hope this helps!

Regards,
Sam

Hi LinIW, We regret to hear about this. Let's try to isolate the issue by following the troubleshooting steps on this link:

https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh190/articles/00032599

If you are unable to resolve your concern, please email us at [email protected] with the following details:

Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi Mrdoitall, We regret to hear you feel that the receiver did not meet your expectations. To ensure optimal audio experience, please make sure that the speakers are wired firmly to the receiver and adjust the volume using the supplied remote. Also, check that the cable(s) used for the
connection is (are) fully inserted into the
jacks on both the receiver and the device.

This receiver is designed to receive a Bluetooth signal from a smartphone or tablet. It is not capable of transmitting one to a Bluetooth device such as wireless headphones or speakers/subwoofer. Hope this helps! -Sam

Hi Oops, We regret to hear about what happened. This is usually not the case for our receivers nor the experience we want you to have. We recommend following the troubleshooting steps to resolve this type of issue:

https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh190/articles/00032599

Should you need further assistance, please contact our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US.

Or email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi Cable, We're sorry to hear you're unable to get this receiver to work. This is usually not the case for our stereo receivers nor the experience we want you to have. Should you need any assistance, please contact our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US. Sincerely, Sam

Hi Dbb6, We regret to hear about this. This is usually not the case for our Home receivers nor the experience we want you to have. If your receiver is not turning on or doesn't have power, please follow troubleshooting steps on the link below:

https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh190/articles/00032599

If you are unable to resolve your concern, please email us at [email protected] with the following details:

Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi Mike, We're sorry to hear that the volume level of this receiver did not lived up to your expectations. This is definitely not the experience we want you to have. For low volume issues, please follow these troubleshooting steps:

-Check that all connecting cables are
inserted to their input/output jacks on
the receiver, speakers and the devices.

• Check that VOLUME on the receiver is not
set to “VOL MIN”.
• Press SPEAKERS A/B to select a setting
other than “OFF SPEAKERS” (page 20).
• Check that headphones are not
connected to the receiver.
• Press  (muting) to cancel the muting
function. “MUTING” disappears from the
display panel.
• Try pressing the input button on the
remote control or turning INPUT
SELECTOR on the receiver to select the
input to which you want to listen.
• The protective device on the receiver has
been activated. Turn off the receiver,
eliminate the short-circuit problem, and
turn on the power again.

For further assistance, please contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US.

Regards,
Sam

Hi Chickenwing20, We are sorry to hear about the issue you are having. If you're experiencing some noise, humming, or any sound-related issues, please follow the troubleshooting steps below to resolve this issue.

Check that the speakers and device are
connected securely.
• Make sure that the connecting cables are
not near a transformer or motor.
• Move your audio device away from the
TV.
• If the plugs and jacks are dirty, wipe them
with a cloth slightly moistened with
alcohol.

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi Badd,

Thank you for taking the time to review your STRDH190. We're sorry to hear you are experiencing unexpected issues with your unit. Please allow us to help you and turn this into a better experience. Make sure to connect speakers with impedances of 6 to 16 ohms. Verify the speaker connection and check if there's a loose wire that might cause the issue. Follow the steps below to troubleshoot the shutting off issue when listening at low frequency.

1. Turn off the Audio/Video (A/V) receiver.
2. Unplug the power cord of the A/V receiver from the AC outlet.
3. Ensure that all the A/V cables are connected securely to the proper input or output jacks.
4. Move the A/V cables away from any AC power cords.
5. Plug the power cord back into the AC outlet.
6. If possible try to replace the speaker cables.

If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy
Username:
Model Number:
Issue:
Telephone Number:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Jess

Hi FARB, We apologize for any inconvenience that you experienced and we regret to hear that the unit had to be returned. We want to make sure that you’ve been taken care of by your authorized reseller.

May we contact you to help and get more information? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the STRDH190:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

Sincerely,
Sam

Hi woodshop5, We regret to hear that the unit had to be returned. This stereo receiver doesn't have a cable/antenna connection but it has multiple ports such as 4 stereo RCA audio ports, Bluetooth, FM antenna port, and phono input for a turntable. Since most stereo receiver doesn't have an antenna or cable connection, I'd suggest using the antenna/cable input of your TV then connect your TV to this receiver instead. Hope this helps and I hope you consider our Sony products in the future. -Sam

Hi David,

You made the right choice in upgrading to the Sony STRDH190! We're glad that you had an easy time setting it up. Whether you choose to enjoy the warm sound of vinyl via the phono input, or stream music from your digital music collection, you’ve found a perfect match. Don’t forget the receiver’s A=B function lets you connect two pairs of speakers. You can easily switch between A or B or use them all together at the same time. When you factor in the low-profile design, we’re sure you’ve found the flexibility and performance you’ve been looking for! Thanks for choosing Sony!

-Ralph

Hi CarrieT, We regret to hear that the unit won't turn on. This is usually not the case for our stereo receivers nor the experience we want you to have.

Your unit comes with a 2-year limited manufacturer's warranty. Should you need further assistance, please contact our product support team via email or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US.

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony! -Sam

Hi dominimmiv,
Excellent choice! We're delighted to hear your enjoyable listening experience with your new STRDH190 receiver. Your satisfaction means a lot to us. Whether you choose to enjoy the warm sound of vinyl via the phono input, or stream music from your digital music collection, you’ve found a perfect match. Don’t forget the receiver’s A=B function lets you connect two pairs of speakers. You can easily switch between A or B or use them all together at the same time. When you factor in the low-profile design, we’re sure you’ve found the flexibility and performance you’ve been looking for! Thank you for choosing Sony! - Kris