Customer Ratings & Reviews
- Model:
- STRDH190
- SKU:
- 10735936
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers highly value the STRDH190- 2-Ch. Stereo Receiver for its exceptional sound quality, convenient Bluetooth connectivity, and user-friendly design. The inclusion of a phono input and the receiver's powerful output are also appreciated features. While some users find the bass adjustment limited, and others find the volume knob less than ideal, the overall positive feedback highlights the product's strengths.
This summary was generated by AI based on customer reviews.
Mr
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I turned it back in because it didn’t meet my expectation
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AMSA, We’re sorry to hear you did not have a great experience and it had to be returned. For future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony product by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help. I hope you consider our Sony products in the future. Thank you for sharing your feedback. -Sam
defective unit
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I need to return as it does not power on. How do we go about returning the item. to the store or back via fed ex
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GlennR, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with your new Sony unit. If you're still on the return window, you need to coordinate with your dealer.
Also, you can follow this link to isolate the issue:
https://www.sony.com/electronics/support/articles/00028689?utm_source=glean
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Unused receiver
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.could not use. Didn't support phono only could use two speakers at a time and I have four. Sound output very low. In-home consultation not do us any good yes.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Unusedstereoreceiverforh, We're sorry to hear about the issues you're having with this receiver. This receiver is equipped with PHONO IN jack so you can connect your turntable and enjoy high quality sound. Please note that when you connect a turntable with a PHONO/LINE switch, be sure to set the PHONO/LINE switch to PHONO. You can also connect to up to 4 speakers to this receiver. If you connect additional B speakers, you can select the speakers you want to use with the SPEAKERS
A/B button. If you are unable to resolve your concern and need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Bhjjg
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just bought the brand new Sony STRDH190 and the power can’t turn on at all , I had try 4 different outlets but it wont turn on
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bbgfjj, We're sorry to hear that your Sony receiver is not turning on. This is usually not the case for our receivers nor the experience we want you to have. Please follow the troubleshooting steps on the link below to resolve this issue.
https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh190/articles/00032599
If the issue still occurs, repair may be required. Please refer to this link for further assistance. https://us.esupport.sony.com/support/s/service?language=en_US
Or email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
mrs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.horrible, don't waste your money, does not work. Gave to daughter for Christmas and it won't even power up. JUNK!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi pissedmom, We're sorry to hear about the issue you're having. This is usually not the case for our products nor the experience we want you to have. Sony's commitment to customer satisfaction is our top priority. Let's try to resolve this issue by following the troubleshooting steps on this link:
https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh190/articles/00032599
If the issue still occurs, repair may be required. For further assistance, please contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Regards,
Sam
Stero is good except for auto tune
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t fine tune stations I like to hear, cause automatic tuning blows right past them
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Driller, We are sorry to hear you're having an issue tuning to an FM station that you like. It is possible that you're having a poor FM signal reception. To improve the FM signal reception, here are some steps that you can try:
Adjust the position of the supplied FM wire antenna (aerial) to a place where the reception condition is good.
Place the antenna near a window.
Position the antenna as horizontally as possible.
Hope this helps!
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam