Customer Ratings & Reviews
- Model:
- STRDH190
- SKU:
- 12119092
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Got a bad one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t know what happened with the receiver I got but I could not get it to turn on. Plugged it in and would not power up. Tried different outlets and surge protectors and would not turn on. I think I got a bad one probably.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Starvingartist, We are sorry to hear about the issue you are having. This is usually not the case for our stereo receivers nor the experience we want you to have.
Let's try to further isolate this issue by following the additional troubleshooting steps on the link below:
https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh190/articles/00032599
If the issue still occurs, repair may be required. please refer to our product repair support link below for further assistance.
https://us.esupport.sony.com/support/s/service?language=en_US
Regards,
Sam
Couldn’t get it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t work for me, but I didn’t have the know how or the patience.
No, I would not recommend this to a friendNot what I thought
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.More for just radio, no real use as an entertainment hub as intended
I would recommend this to a friend- Pros mentioned:Bluetooth, Ease of use, Price
Pleasantly surprised
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was just looking for something basic with which to set up one of my turntables and listen to some of my records again and I picked up the Sony because, frankly, it wasn't going to bankrupt me. Setup was quick and easy and within minutes I was listening to some great 70s R&B singers. My record player is a DJ favorite and I invested in some great needles for it. Still, I wasn't quite expecting quite the richness in sound that the receiver provided. It works really well with all the components I already have. I really like it. I also like having an FM receiver again, which was totally easy to set up. And that I can establish a bluetooth connection means that I don't have to reach for my headphones each time I want to listen to some of my downloaded music. All in all, and with the low price point in mind, I am very happy with this.
I would recommend this to a friend - Cons mentioned:Volume
Not worth it.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn't what I was looking for but I purchased and try it out since the sale rep highly recommended this. Wasn’t as loud as I want it to be so I had to return next day.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Steph,
We're sorry to hear that and we understand your concern. You have to consider that the sound quality will depend on the speakers connected and source that you're playing. If you somehow need further assistance or clarificaiton, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
nice tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unhappy that BestBuy canceled my first delivery date
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi gabby, We apologize for any inconvenience that you experienced. We want to make sure that you’ve been taken care of by your authorized reseller. Should you need further assistance, please email us at [email protected] with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Low end Sony with sound to match
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I honestly was very disappointed with the tonal sound quality from this unit. It needed to be returned. It was my expectation that even a low end Sony should have some richness. Not.....
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi 85Samsung, We regret to hear that the unit had to be returned. We value your opinion and we would like to apologize if our product did not meet your expectations. You can enjoy the higher-fidelity sound from all inputs using the Pure Direct function. Tonal sound quality can also be adjusted using the treble and bass button on the remote control to suit your listening experience. Thanks for sharing your feedback. -Sam
Sony receiver was utter trash&Major waste of time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.While the product was received on time, in a pretty box, the nearly 15 year old receiver it was to replace performs better than the what I bought brand new. Utter garbage. My old receiver would over heat and short out. I purchase nearly the exact model to replace the old. I excitedly connect a couple speakers. Power up the receiver, cd player powered up, pushed play....and the sound output was literally that of a pair of old headphones. Head phones not on one's head, but imagine laying the head phones down, turning up volume and walking 20' away. That sound. Utter trash. Nearly 3 weeks since returning and no refund. No wonder the big boxes can't compete w/ Amazon.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MattLauxBummedOutwPurchas, We're sorry to hear about the low sound issue that you had and that the unit had to be returned. This is usually not the case for our stereo receivers nor the experience we want you to have. To ensure optimal listening experience, we recommend following the suggested steps on this link: https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh190/articles/00032243
For future reference, we can offer assistance on how to set up or operate the features and functions of your Sony Receiver by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can chat with one of our agents who would be glad to help. Sincerely, Sam
ok sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is not the best anymore, blue tooth not a plus for me.
No, I would not recommend this to a friendDisappointing
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What's happened to Sony? Two previous Sony purchases hit the dumpster after failing prematurely. This receiver had a defect straight out of the box; the display panel was dead. Spent nearly an hour with Sony in an online chat trying get it to work before the Sony customer rep declared it defective and gave me a service order number. That would require mailing it to Sony and waiting several weeks for them to repair or replace. I will of course return it to Best Buy instead, which is still a pain because I live in a remote area. Doesn't Sony test their stuff before selling it? It used to be such a primo brand. The Pioneer receiver I'm replacing worked with zero problems for 25 years.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi peterbo, We’re sorry to hear you did not have a great experience. It’s not our usual standard and I understand how frustrating this delay must be. Should you need further assistance, please email us at [email protected] with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Pros mentioned:Bluetooth
Sony Recievers
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Immediately bluetooth connects to my phone and my fiancé’s, however still having issues connecting it to my television sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CandiceM, While we're pleased to know that it connects seamlessly with fiancée's phone, we regret to hear you're having some issues connecting to your TV sound. This receiver is designed to receive a Bluetooth signal from a smartphone or tablet. We do not recommend connecting this receiver to your TV via Bluetooth as we cannot guarantee its operation. I'd suggest you hook up your TV to one of the four analog audio inputs of this receiver via RCA analog audio cables. Please refer to the link below for all the available AUDIO IN/OUT ports of this receiver. https://www.sony.com/electronics/support/res/manuals/4726/f63b8edb2b154409daa55875111f95e4/47269071M.pdf (see page 16).
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
We appreciate you and thanks again for shopping Sony! Sincerely, Sam
Weak power
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound drops suddenly. Every time I have to turn up
No, I would not recommend this to a friendDisappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Always have had good luck with Sony in the past,but the new edition of this 2 channel only has a useless plug in antenna. In my opinion Sony should go back the coaxial connection or maybe add it as a secondary hook up
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Slatz, We're sorry to hear about the issue you're having. You can't connect an external FM antenna to your A/V receiver, but you can improve the FM reception.
Adjust the position of the supplied FM wire antenna (aerial) to a place where the reception condition is good.
Place the antenna near a window.
Position the antenna as horizontally as possible.
Hope this helps!
Regards,
Sam
- Cons mentioned:Volume
Worst Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap Not enough volume I can’t exchange for something better Best Buy nope Worst Buy!
No, I would not recommend this to a friend Could not stream Spotify
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All I needed it to do was stream Spotify to my home speakers, and it couldn't even do that. Enough said.
No, I would not recommend this to a friendSony Reciever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.High Quality Sony Stereo Equipment for a fair price. Convenient in store in person purchase!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi South4ranch, we're glad you are enjoying your new receiver. Every component in the STR-DH190 has been designed for detail and clarity. The STR-DH190 has four analog audio inputs and one output, for easy connection to your audio recording device and other audio equipment. We hope you also enjoy the BLUETOOTH for easy connection with mobile devices and the A and B speaker function for flexible installation. Thank you for choosing SONY. ~Craig
don't expect much at this price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.you get what you pay for. The speaker connections on the back of the unit are not even banana plugs. Just cheap clip style that will only accept a small gauge cable. But, it works, Ok for my kids stereo
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PeterFoo, Thank you for the feedback on your experience with your STRDH190. We value your opinion and we would like to apologize if our product did not meet your expectations. Thanks for sharing your feedback. -Sam
Bluetooth Doesn't Work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bluetooth function doesn't work . Sony usually has good products but not this time.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TLAConsumer,
We regret to hear that the Bluetooth function of the receiver is not working. Make sure to follow these steps when pairing a Bluetooth device to the receiver:
1. Place the Bluetooth device within 1 meter (3.3 feet) of the receiver.
2. Press BLUETOOTH PAIRING on the remote. “PAIRING” flashes on the display panel. Perform step 3 within five minutes, otherwise pairing will be canceled. If pairing is canceled, repeat this step.
3. Perform pairing on the Bluetooth device to detect the receiver. For details, refer to the operating instructions of your Bluetooth device.
4. Select “STR-DH190” on the Bluetooth device display.
5. Start playback on the Bluetooth device.
6. Adjust the volume.
If you are trying to listen to a paired Bluetooth device, please refer to these steps:
1. Turn on the Bluetooth function of the Bluetooth device.
2. Press BLUETOOTH on the remote. The receiver connects to the last connected Bluetooth device and the device name appears on the display panel.
3. Start playback on the Bluetooth device.
4. Adjust the volume.
You may also find this link helpful:
https://www.sony.com/electronics/support/articles/00255090
If still not resolved, reset the receiver to factory settings. Please refer to the steps below:
1. Press (power) to turn off the receiver.
2. Press and hold (power) for 5 seconds. “CLEARING” appears on the display panel during initialization. When initialization is complete, “CLEARED ” appears on the display panel.
Note: It takes a few seconds for the memory to be cleared completely. Do not turn the receiver off until “CLEARED ” appears on the display panel.
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht
Sincerely,
-Ralph
Ms
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.first one came defective. second one ok. also bought speakers.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SheriT,
Thank you for the review. We do apologize for the inconvenience. If there's something that we can help you with, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
Allowed me to hook up accessories as I wanted.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All the features advertise work and they should. I am very pleased with this purchase and its price point.
I would recommend this to a friend