Customer Ratings & Reviews
- Model:
- STRDH190
- SKU:
- 12119092
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
this one was defective
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i've purchased Sony products since the 70's and was shocked and let down when i got my new receiver and hooked everything up, then when i turned it on, no screen and 20-30 seconds later it just shut off... tried it again and again. still same thing....... Defective... then i checked where it was made... China... is anything made and sold from america?
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi curtiscsckdd, We regret to hear you're having issues with your STRDH190. This is usually not the case for our receivers nor the experience we want you to have.
This receiver doesn't have a video output connection to your TV.
We would like to know more about this so we can help you out. For further assistance, please contact our product support team via email or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Regards,
Sam
Sony Receiver
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this as an open box purchase. It did not work and I took it back for a full refund.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Beck,
We want to say sorry for any inconvenience you may have experienced with the AV receiver. Please be assured we take this feedback very seriously and continuously strive to improve our products.
Regards,
David
Not that great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keep having problems with channels just stop working with no warning
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Gibson84, We are sorry to hear about the issue you are having. Are you getting an error message? Is is no longer turning on? If it is not turning on, please follow the troubleshooting steps on the link below:
https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh190/articles/00032599
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Cons mentioned:Bass
Worst 2.0 receiver
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No Watts to power 100 watt speakers.Very limited bass and treble. Sony is regressing
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Rick, Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. Thanks! ~Erin
Not Like The Older Model Insignia
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I purchased this receiver, I thought it would perform the same as my older model Insignia. Well, I was wrong. Here's the problem. For some reason, the sound output with or without the headphones is too low and without natural sound, no matter how much you tweak it coming from any inputs. Finally, and more important to me, unlike my older model Insignia receiver, there is no way to toggle between speaker audio to headphone audio without having to get up and take the headphone jack out from the receiver. You should be able to toggle between speaker on/off to hear sound through speaker and, vice versa, through headphones. Fortunately, I returned it back to Best Buy and got a refund.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BBuy2020, We are sorry to hear about the issues you are having with this receiver and it had to be returned. Plugging in headphones to the headphone port automatically turns off the sound from the speakers. If there is an audio coming out from the speakers, it is possible that the headphones are not fully plugged into the port. There is also no option to toggle between speaker audio and headphone audio because plugging in a headphone automatically switches off the speakers.
For future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony product by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help. I hope you consider our Sony products in the future. Thank you for sharing your feedback.
At Sony, we are always looking to improve our product quality and features. We have noted your input about these concerns and will be sure to forward this feedback to the appropriate department.
Regards,
Sam
Good receiver with A/B speaker switching
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good receiver and good price. I bought it for my inside ceiling and outside speakers. The A/B speaker switching is very helpful. I connected inside speakers in A and outside in B. When I am not using outside speakers I can simply turn those off and only use inside speakers.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maskey,
Thanks for the feedback. If there is something technical that we can help you with, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Don't buy unless u want something that doesn't wor
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received and it just did not work ...its power light went on then off face never lit up...followed directions implicitly ..have had steroes for 45 years...beside not working felt cheap .and as for best buy ..well if they work for u great...it seems I return more than I keep....and I feel like they knew it was problem and sold it anyway
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Chancebran, We regret to hear that the unit had to be returned. This is usually not the case for our Receivers nor the experience we want you to have. For power related issues, we recommend following the troubleshooting steps on this link:https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh190/articles/00032599. -Sam
Don't Trust
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Receiver would have been great if BestBuy would have sent me on that doesn't look like it had been dropped in the floor. Wow! you really know how to treat your Valued Customers.
I would recommend this to a friendGreat amp for the price.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got my old 1980's era turntable back in action at a good price.
I would recommend this to a friendReciever died in two months!!!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for son for Christmas died a week after the 60 day return window!!! No power at all tried everything did a lot of research on forums!! Dead!!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nosferatu, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with your Sony unit. This is not the experience we want you to have. Let's isolate the issue by following this link:
https://www.sony.com/electronics/support/articles/00032599?utm_source=glean
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Does not work.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The display lights did not work. I returned it for a refund.
No, I would not recommend this to a friendJust ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't have the sound quality of the Yamaha. Ok if you aren't looking for music.
No, I would not recommend this to a friendNo hdmi cables and not compatible with newer TV’s
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t connect with newer tv’s to achieve home theater/surround sound.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JuanPablo, Thank you for purchasing the Sony STRDH190 receiver. We appreciate your feedback. Unfortunately, this unit doesn't support HDMI connection. Although this unit can be connected to TV via analog audio connection, this unit is mainly used for audio devices such as turntable, cd player, tape deck, etc. I would suggest checking out our AV Receivers such as the STRDH590, STRDH790, and STRDN1080 models. Hope this helps! -Sam
just what I needed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needed 2.0 channel to play vinyl and cd's. Perfect!
I would recommend this to a friend- Pros mentioned:Bluetooth, Phono input, Sound quality
hi-fi for low-dough
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for basic stereo receiver/amp and came across this little gem on sale for $149 .. it has almost everything I was looking for .. The BT pairs easily with my phone, ipad and computer and sounds great .. it powers a pair of Denon 6 ohm bookshelf speakers wonderfully .. clear and full .. it has connections for two sets of speakers, allowing A, B and A/B ... .. the EQ, while rudimentary, lets you tweak the treble and bass to fine tune speaker response to your liking .. it has inputs for 4 peripherals and a phono-in circuit and while it has no dedicated subwoofer out circuit, there are easy work-arounds .. Having listened to this for a mnth or so, I'd recommend this Sony to anyone interested in quality sound in a versitile and affordable package.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi kjohn, Thank you for the great review! We're glad you like the easy Bluetooth pairing, amazing sound quality, AB speaker function, built-in EQ for treble and bass adjustment, and multiple audio input connections for all your audio components. Whether you choose to enjoy the warm sound of vinyl via the phono input , or stream music from your digital music collection, you’ve found a perfect match. Don’t forget the receiver’s A=B function lets you connect two pairs of speakers. You can easily switch between A or B or use them all together at the same time. When you factor in the low-profile design, we’re sure you’ve found the flexibility and performance you’ve been looking for! Thank you for choosing Sony! -Sam
Save your money
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not load at all has really no extras can't really adjust anything on it things sure have changed things had eq's built in you could fine tune your sound now everything is push this button get this sound no adjusting that sound to fine tune and not load again at least not in my ball park
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi rick, Thank you for the feedback on your experience with your STRDH190. We value your opinion and we would like to apologize if our product did not meet your expectations. We take into consideration all feedback to improve the performance and quality of our products.
For future reference, we can offer assistance on how to set up or operate the features and functions of your Sony Receiver by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can chat with one of our agents who would be glad to help. -Sam
Over priced lacking capabilty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A more capably receiver was on Amazon for half the price with more capability. Not impressed
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Hesails, thank you very much for taking the time to share your concerns with us. Sony takes the voice of our customers very seriously and hearing all feedback - good and bad is important to us. We appreciate your feedback. Regards, ^Ron
avoid
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At high volume levels the receiver will cut power by at least 66% after one or two minutes. This component should be rated at 30 watts/channel.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi rubbish, We regret to hear about this. This is usually not the case for our receivers nor the experience we want you to have. Please try to perform a factory reset to try to resolve the issue.
Press (power) to turn off the receiver.
Press and hold (power) for 5 seconds.
“CLEARING” appears on the display panel during initialization. When initialization is complete, “CLEARED ” appears on the display panel.
If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Bad item and service at store
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.With in 5 mins of use,it started to turn off and on for a while.then tried it,1 week later it lasted about 35 to 40 mins and did the same thing..so no good..and the service at best buy,when returning the item was super bad .so i wont be buying anything there anymore..
No, I would not recommend this to a friendBrand response from SonyListens
Posted .hi Carlos, Thank you for the feedback on your experience with your STRDH190. We regret to hear that you're having some power-related issues with the unit. This is usually not the case for our receivers nor the experience we want you to have.
We want to make sure that you’ve been taken care of by your authorized reseller. For further assistance, please contact our product support team via email or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
We hope in the future you consider our Sony products. Thank you for sharing your feedback.
Regards,
Sam
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a record player, tried to hook speakers to receiver and sounds awful
No, I would not recommend this to a friend