Customer Ratings & Reviews
- Model:
- STRDH590
- SKU:
- 10101570
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
got some lemon.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Humming. lots and lots of humming. Humming was from the actual unit, not from the speakers. Think I got myself a lemon.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi hifisurfer,
We are sorry to hear what happen with your AV receiver. This is definitely not the news that we would like to hear. For us to better assist you, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
crap
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.broke down in a little over a year. this is not a good receiver.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyA, We are sorry to hear that you are experiencing issues with your STRDH590. We'd love to troubleshoot the issue and make this a better experience for you. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Don’t buy!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had less than a month and stopped working. Best Buy won’t do anything to fix or replace. So frustrating
No, I would not recommend this to a friendExcellent A/V Receiver for 5.2 surround sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This receiver seems to generate less heat in my A/V cabinet than my earlier model and delivers excellent pass-through of all devices, including bluetooth from my iPhone.
I would recommend this to a friendChristmas present
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband Christmas present. He loves it. He told me this was the Best present.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JudithK, Amazing! We're really happy to hear your purchase went well and your husband loves the great features and incredible audio of his new STR-DH590, 5.2 multi-channel AV Receiver! The STR-DH590 supports all the latest HDR formats(HDR10, HLG, and Dolby Vision). We hope you also utilize these video formats to give you remarkable video quality. The combination of superior video quality and great sound will improve your home theater experience. Also, be sure to check out the Bluetooth feature. You can easily play music from all your devices via Bluetooth to further enjoy your new 5.2ch 4K HDR Home Theater AV Receiver – STR-DH590. Thank you for choosing Sony! -Jess
Bluetooth
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Bluetooth is not working. I do not feel like taking it back to store. This was open box item. I expected it to work.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bluetooth,
We're sorry to hear if the Bluetooth is not working. Power reset the unit, simply unplug the unit and wait 1-2 minutes then plug the device back in and power on If power reset doesn't work, you can reset the sound fields to the default settings to isolate the issue.
https://helpguide.sony.net/ha/strdh59/v1/en/contents/TP0001553283.html
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
sony, never again
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.worked fine for 1.2 years then protected mode appeared and will not go away. i will never buy sony junk again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi smobro, we're sorry to hear that protected mode appeared and won't go away. This is definitely not the experience we'd like you to have. Allow us to help and turn this into a better experience.
To troubleshoot the problem, please follow the steps here:
https://helpguide.sony.net/ha/strdh59/v1/en/contents/TP0001553199.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came dente brand new out of the box. I don’t blame Bestbuy but Sony. Luckily it works perfectly fine. I just have to be reminded every time that Sony shipped the item dented.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Manny7546,
We are so sorry that you have received your receiver with some dents. This definitely not the buying experience we want our customers to have. Sony commitment to customer satisfaction is our top priority. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your receiver comes with a 2-year manufacturer's limited warranty from the date of purchase.
In any case that you need our assistance, please email at socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We value you being a Sony customer. Thank you for shopping Sony!
Sincerely,
Jess
Perfect part of a good stereo system.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Top product. I am very happy with this purchase. Adding components presently.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MargaritamaraM, Great! Thank you so much for choosing our STR-DH590 5.2 multi-channel AV Receiver. We're happy to hear it works great and the installation went well. Good to know that you like overall sound quality of the receiver. Sounds like you’ve upgraded your home entertainment system to work with the latest 4K TVs and HDR sources. Equipped with 4 HDMI inputs, Bluetooth, and a host of advanced features, your new receiver is ready for whatever and wherever your content takes you. Thank you for trusting Sony! -Jess
receiver aggravation
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.too much aggravation to list after at least 6 visits and several phone calls
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CarlH,
Thank you for the review and we do apologize for the inconvenience. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Great for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice, works great. Remote is easy to use with the volume and mute button in great spot. Hooked to our TV & X Box One S and surround sound speakers easily.
I would recommend this to a friendNot very good
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this to replace my old receiver. I had some issues with it not responding and cause speaker noise on new speakers. I returned this
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi conepa, Thank you for the feedback on your experience with your STRDH590 receiver. We regret to hear you jad some noise-related issues with the unit and it had to be returned. This is usually not the case for our receivers nor the experience we want you to have.
If the unit is not responding, we recommend performing a factory reset. To reset the unit,
Turn off the receiver.
Hold down (power) on the receiver for 5 seconds.
“CLEARING” flashes on the display panel for a while, then changes to “CLEARED *”.
And, for speaker noise, it could be that the speaker wires are not properly connected to the speaker port. Also, when connecting speakers, make sure that the speakers are within the impedance rating of 6-16 ohms.
Hope this helps!
Regards,
Sam
Problems
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This model lacked power for me. Also, two of the HDMI inputs didn't work out of the box. The price is entry level, but I was still disappointed.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BrettG, Thank you for the feedback on your experience with your STRDH590. We regret to hear that you're having some issues with the lack of power and the two HDMI inputs that are not working. This is usually not the case for our receivers nor the experience we want you to have. For lack of power or very low level of sound, please try to follow the troubleshooting steps and guidelines on the link below:
https://helpguide.sony.net/ha/strdh59/v1/en/contents/TP0001553100.html
And for HDMI input issues, please follow the troubleshooting steps below:
Try connecting a different HDMI cable.
Verify that the appropriate input is selected on the home audio system.
Initialize or reset the audio device to factory default settings.
Your unit comes with a 2-year limited manufacturer's warranty. If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Yamaha worked when Sony failed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was the second one ordered. The first was returned because Netflix , PBS along with some Amazon Prime programs did not have audio. The second one had the same problem. After speaking with the Geek Squad it was suggested to switch brands. I subsequently order a Yamaha which was cheaper and functioned perfectly.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BestBuybuyer,
We do apologize for the inconvenience. Please be assured we take this feedback very seriously and continuously strive to improve our products.
Regards,
David
Junk
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought the cable was going out. I thought the flat screen TV was bad. Nope. This device, which also routes video from multiple devices (cable, 4K DVD player, games...) to your TV, started cutting out and wouldn't stop. Changed all HDMI cables. Same problem. Every other device still works fine. Only had it 2 months. The Bestbuy site also says I cannot return it. Never thought I'd write a Sony product a bad review, but this one is junk.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi filmdude, We regret to hear about this. This is usually not the case for our AV receivers and the experience we want you to have. Please follow the troubleshooting steps on this link to resolve the issue:
https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/articles/00031499
If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Get what you pay for.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some stations comes in very low. Apps like Netflix and Amazon prime movies will play although you can't here what they are saying.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Neveragain, Thank you for the feedback on your experience with your STRDH590. If you're having issues with low sound or poor signal reception on some stations, please follow the steps on this link:
https://helpguide.sony.net/ha/strdh59/v1/en/contents/TP0001559222.html
And for low sound issues from apps, please follow the troubleshootings steps on this link:
https://helpguide.sony.net/ha/strdh59/v1/en/contents/TP0001553100.html
If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Cons mentioned:Heat
Horrible product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Bluetooth stopped working after 1 week then the whole receiver overheated 30 days later and stopped working.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi jess,
We apologize for about what happened with this STRDH590. If the Bluetooth is not working, you can follow the guidelines from this link to isolate this issue: https://helpguide.sony.net/ha/strdh59/v1/en/contents/TP0001553178.html
If you are unable to resolve this issue, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Best Time to Call:
Regards,
-Jay
Sony Social Support
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The problem wit this unit the right side of the loudspeaker outlet did not work
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelB,
We're sorry to hear what happen with the outlet of your unit. Please allow us to help you and turn this into a better experience. To isolate the issue, please try to reset the AV receiver to factory default setting.
https://helpguide.sony.net/ha/strdh59/v1/en/contents/TP0001553283.html
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
beware buying openbox
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second time I have bought this receiver as an open box item, both times Bestbuy has stated it is in excellent condition with nothing missing. When the receiver arrived, there are no accessories, manuals, or remote.
No, I would not recommend this to a friendGreat value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product at a great price! This was a great value
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShawnT,
Thank you for the 5-star rating and we're glad to hear that you like the price point and value of the AV receiver. Sounds like you’ve upgraded your home entertainment system to work with the latest 4K TV’s and HDR sources. Equipped with 4 HDMI inputs, Bluetooth and a host of advanced features, your new receiver is ready for whatever and wherever your content takes you. Thank you for choosing Sony!
-David