Customer Ratings & Reviews
- Model:
- STRDH590
- SKU:
- 10101570
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
- Pros mentioned:Ease of use
Not LOUD enough
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install, but the sound is not LOUD enough. I have an older Kenwood receiver that is so much louder. I returned it and will look for another brand.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AraseliS,
We do apologize for the inconvenience. It is unfortunate that the unit had to be returned. The sound quality will depend in the source that you're playing. Thank you for sharing your experience and we hope you will consider Sony again in a future purchase.
-David
It didn’t work as anticipated
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to replace my old Sony receiver that did not have hdmi and arc capability. I connected it to my new LG tv and my older Bose speakers. It was horrible and the sound was terrible. The Geek Squad tech said it would never be any better. I returned it and purchased a LG sound bar for the same price. Much better now.
No, I would not recommend this to a friendGreat start soon into unrecoverable protect mode
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This started out fine but soon went into a "Protect" Mode which after a clearing of settings per instructions in the manual never got out of Protect Mode. I will have to return it to Best Buy
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DefectiveTech,
We are sorry to hear that. The PROTECT and PUSH POWER messages will flash alternately when the protective device of the amplifier has been activated because a strong signal was input, or if there is a short-circuit detected.
To resolve the issue, turn the amplifier off and leave it off for at least 30 minutes. If the issue continues to occur after the unit is turned back on, check the speaker cables to eliminate the short-circuit problem.
Regards,
David
Wouldn’t recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to extend the signal across a 50’ active HDMI cable, and it didn’t work.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello GRamos, we regret that the receiver failed to meet your expectations. We would like to know more from you. Kindly send us an email at [email protected] a brief description of the issue you have including my name and this feedback post in the email. Hope to hear from you.
Regards,
Erin
Sony Social Support
Poor sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor sound quality. Also extremely difficult to operate.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Philip1949, We appreciate your feedback about the sound quality and we regret to hear you're having difficulty on how to operate the unit.
To ensure you're getting the best audio experience, please follow the steps below:
-Check that all connecting cables are inserted to their input/output jacks on the receiver, speakers, and the devices.
-Check that MASTER VOLUME on the receiver is not set to “VOL MIN”.
-Check that the speaker settings are appropriate by using the following settings:
Perform Auto Calibration in [Easy Setup] from the home menu.
Press AMP MENU, then select “<SPKR>” - “PATTERN” on the display panel.
-Then check that sound is output from each speaker correctly by pressing the AMP MENU and selecting “<LEVEL>” - “T. TONE” on the display panel.
-Be sure to select the optimal sound field for the content. For details on the sound fields, see “Selectable sound fields and their effects.” using the Help Guide.
For future reference, we can offer assistance on how to operate any Sony unit by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can chat with one of our agents who would be glad to help. Thank you for buying Sony and please let us know if we can help with any Sony products you currently have or buy in the future. -Sam
Was a Great Reciever. Just died after 2 Years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortuantely thusbwas a really good receiver, but it just died after 2 years.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jeanne,
We're sorry to hear that you have an issue with your Sony unit. This is not the buying experience that we want our customer to have. We would like to know a little bit more detail about the situation you faced with the AV Receiver.
In the meantime, if the AV receiver won't turn on, please follow the troubleshooting steps on the link below to resolve this issue.
https://www.sony.com/electronics/support/articles/00032599
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
Reciever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very good and returned it for a dennon........
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Raverjr3,
It is really unfortunate to hear our STRDH590 5.2ch Home Theater AV Receiver did not live up to your expectations and that it needs to be returned. This receiver is equipped with 4 HDMI inputs, Bluetooth, and a host of advanced features which makes this receiver ready for whatever and wherever your content takes you. We appreciate your input, and we will surely take note of it as we always strive to make this a better experience.
Sincerely,
Romeo
Missing screws to connect speakers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Missing screws to connect speakers. N ok t having good connection
I would recommend this to a friendGreat value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn’t be happier because this made my life complete
I would recommend this to a friendStereo receiver
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Rec'd this item as a Christmas present. Sound quality could be better.
I would recommend this to a friendWorks great no problem with it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No problem with it i buy another one if i needed one
I would recommend this to a friendKept cutting off
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I only had 2 small rear speakers hooked up to the receiver and when a loud sound such as an ambulance came on a show the receiver would shut off with a message of “safety shut down”.
No, I would not recommend this to a friendCould've lasted longer.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good when it worked. Did everything I wanted it to, but then it would just power cycle any time I tried to do anything, happened 2 months within owning it, what a shame.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alexciel, we're sorry to hear that the receiver just power cycle any time. This is definitely not the experience we'd like you to have. Allow us to help and turn this into a better experience.
In the meantime, please try the following:
If “” - “AUTO.STBY” is set to “STBY ON” on the display panel, set it to “STBY OFF”.
The sleep timer function was activated.
“PROTECT” was activated.
Additional steps to follow is available here: https://helpguide.sony.net/ha/strdh59/v1/en/contents/TP0001553098.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
0 what would not purchase again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One subwoofer channel had a broken connector on the back of the unit so you couldn't plug anything into it overall it's a piece of junk
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jaded, Thanks for the feedback. We're sorry that your AV receiver had issues with the connectors. We recommend reaching out to an authorized service center for repair. https://us.esupport.sony.com/support/s/service?language=en_US&cpint=spt-subfooter_prodrepair
Should you need further assistance, you may reach us back at at socialsupport@am.sony.com with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
Lacks power
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan. Not enough power. Power cuts out. Hoped for more.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi David,
We do apologize for the inconvenience. Any speakers that feature bare wire connection will work to this receiver, as long as their impedances are from 6 to 16 ohms. We also recommend using speaker wires that are anywhere between 12 to 16 gauge. These are most commonly used for connecting speakers to an amplifier or an AV receiver.
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
- Pros mentioned:Bluetooth, Power, Sound quality
Powerful & feature rich receiver for the money!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been looking to upgrade to 4k hdmi and Dolby Atmos. I've been putting it off for a while but at this price range...couldn't pass it up! A 5.2 channel 4k receiver with bluetooth for less than $300 is a great deal! Setup was a breeze, sound is stellar, and the power is more than enough for most folks. The 4 hdmi with 2 outs and a audio return is enough to satisfy most enthusiasts. I love the sleek simplicity of the unit too. It looks sexy! The remote is handy and not overly burdened with numerous useless buttons. No AM antenna is a little bit of a disappointment, but honestly...I usually listen online when I want a local broadcast anyway. No network connectivity is another missing piece, but at this price I can't complain. Bluetooth works well and is fairly easy to setup. Makes using your iPad or phone with several music apps a breeze. Bottom line, if you want a powerful unit with a good amount of connections and features you will be hard to find a better model at this time. I fully recommend it.
I would recommend this to a friend - Pros mentioned:Bluetooth, Sound quality
Great Receiver with Great Sound
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony STRDH590 offers excellent sound, easy setup, and great flexibility. Out of the box, setup was a cinch: Plug in your speakers, plug in your devices, and power the unit on. Then run through the system's initial setup which uses a calibration microphone to analyze your room. And that's really it...go and enjoy a movie. Initial sound settings were pretty good. And with multiple codecs and sound profiles available for each input, you can tailor the sound to your individual tastes and make it great. The HDMI (x4), Bluetooth, Optical Audio, and powered USB offer plenty of connectivity for all of your game systems and streaming media players. And the HDMI pass-through works in standby: Good news for the wife, who just wants to turn the TV on and go. My only issue: Settings are strewn across multiple entry points: 'Home', 'Options', 'Amp Menu'. Some appear on the TV, some on the front display of the unit. So finding the particular setting your after can be tricky. That said, the STRDH590 has greatly simplified my setup and sounds great. Very happy with the unit.
I would recommend this to a friend Sony receiver
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just what I was looking for and I am very happy with my choice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi William,
Thank you for the positive feedback! We're glad that you're happy with your purchase. There might be a problem with your star review and we would greatly appreciate it if you can change it. The STRDH590 receiver is designed to work with the latest 4K TV’s and HDR sources. Equipped with 4 HDMI inputs, Bluetooth and a host of advanced features, your new receiver is ready for whatever and wherever your content takes you. Thank you for choosing Sony!
-David
Junk
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful receiver if you really want ease of use and easy installation.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Awesome,
Thank you for the review and we do apologize for the inconvenience. Please allow us to help you and turn this into a better experience. We need more details about your concern. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Receiver
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We required tech service to install this product, but someone more tech savvy would probably do just fine.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BobE, Thank you for purchasing the Sony STRDH590 receiver! We're sorry to hear that you had to contact your tech service to install this receiver.
For future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony product by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help.
Sounds like you’ve upgraded your home entertainment system to work with the latest 4K TVs and HDR sources. Equipped with 4 HDMI inputs, Bluetooth, and a host of advanced features, your new receiver is ready for whatever and wherever your content takes you. Thanks for choosing Sony! -Sam