Customer Ratings & Reviews
- Model:
- STRDH590
- SKU:
- 10101570
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Not the best for ceiling speakers
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only lasted 1 year before it stopped working. Should have returned but missed my window.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bene,
We are sorry to hear what happen. We encourage you to make use of our many online resources to help with questions regarding your Sony product.
https://www.sony.com/electronics/support (Sony Support website)
https://us.esupport.sony.com/support/s/support-contact?language=en_US (Chat support)
Regards,
David
Too fragile
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely delicate. Broke twice for no reason in less than 1 year. do not buy it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Salv,
We are sorry to hear that. Please be assured we take this feedback very seriously and continuously strive to improve our products. To further assist you, we recommend visiting our Eservice website to locate a repair center near you. https://us.esupport.sony.com/support/s/service?language=en_US
Regards,
David
One port does not work
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After one year one of hdmi port was broke . Ok, I have more 5, but I payed for those ports
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Wilsonsp, We regret to hear that one of the HDMI port is not longer working. To further isolate the issue, please try to connect different devices to the broken HDMI port. If switching devices didn't resolve the issue, please perfomr a factory reset to the unit. To factory reset the unit, Press (power) to turn off the receiver. Press and hold (power) for 5 seconds.“CLEARING” appears on the display panel during initialization. When initialization is complete, “CLEARED ” appears on the display panel. May we contact you to help and get more information? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony Model Number: Additional Information regarding your experience with the :STRDH590 We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony! Sincerely, Sam
- Pros mentioned:Sound quality
Makes it easy to do it right!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Pioneer receiver I got around 1998 finally died (well the optical audio input stopped working, otherwise, she is still chugging along). I have always had a hodge podge system, mainly two custom DSG speakers made in Ann Arbor with built in woofer/mid/tweeter. These things worked and sounded great and I never 'needed' more. I have tried other modern receivers but not wanting to wire in all the additional speakers when I am just looking for amplification and clarity I always shrugged it off. I took this opportunity to get exactly what I wanted and give true 5.2 a try and I wish I would have done it a decade earlier. I never installed a solid center speaker nor did I ever have a full 5.1 or 5.2 system hooked up. Finally I took the time to hook up a full set of speakers I have aquired over the years, polk bookshelf, in back, polk towers in front, polk powered sub as well as a polk center. All polk but all bought at different times (each set has a different logo style). I took the time and got new speaker cable and wired everything in as well as I can. Clean lines, routed the cables where they were functional but looked good, etc. I got the receiver (slightly smaller than my old Pioneer!!! which is a big plus) hooked up. I don't plan on running HDMI pass through but I did plug the HDMI out to the TV for the initial set-up. I put the calibration microphone in the best seat in the house and went through the initial configuration. 5 remote clicks (that were just clicking yes/ready/ok) and some funky sounds later and the system was done. I re-watched a movie I had just watched the other night on it and what an experience. My basement now sounds like a movie theatre. Afterwards I put on Fear Inoculum from Tool and let that play through and had an out of body experience. This system does EXACTLY what it is supposed to. Supports 5.2 just fine, is super easy to set-up, and sounds great. I am super happy I didn't go with more or less. Would buy again in a heartbeat.
I would recommend this to a friend Didn't last a year
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sub out is no longer working on the amp. It didn't even last a year.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kevin, thank you for reaching out to us with your concern.
We sincerely regret to hear you are having an issue with the sub-out port of your STR-DH590. We are not sure on what brand/model of active subwoofer you have this receiver connected to. However, you may try following the steps provided on the link below and see if it resolves the problem:
https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh590/articles/00024783
Your unit comes with a 1-year warranty. If the issue persists, please email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We appreciate you, and thanks for choosing Sony!
Sincerely,
Romeo
Sony Social Support
Product didnt work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return the item because it burnt out within 1 day of purchasing got a yamaha from best buy instead
No, I would not recommend this to a friendBought it to replace my old Yamaha receiver
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointing. I couldn't make it work. I was expecting more from a Sony equipment.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Joseb911, Thank you for the feedback on your STRDH590. We regret to hear about this. This is usually not the case for our AV receivers nor the experience we want you to have. We would like to know more about your issue so we can better assist you.
May we contact you to help and get more information? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the STRDH590:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Sam
Missing parts
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came without all the parts. Not sure how good it is since we can’t use it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SioL, we're sorry to hear that you have an issue with your SONY unit. You may coordinate with your dealer for this matter.
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Andrew
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sell me bad receiver and they don’t care for and don’t buy from best buy
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Theydontlikeme,
We are sorry to hear what happen with your AV receiver. Please allow us to help you and turn this into a better experience. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
bad unit
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.defective unit only front speakers would work tech service could not solve
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi surferg, We regret to hear about what happened to your AV receiver. This is usually not the case for our receivers nor the experience we want you to have. We would like to know more about this so we can better assist you.
May we contact you to help and get more information? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the STRDH590 :
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Sam
Don’t expect much
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fine for a basic setup but don’t expect anything custom.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ryan,
We regret to hear that this unit failed to meet your expectations. Please be assured we take this feedback very seriously and continuously strive to improve our products. If there is something that we can help you with, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number
Regards,
David
Cheap Quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right after the first year the optical port is broken and went inside
No, I would not recommend this to a friendLame
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Made tv picture worse. Poor sound and overall not a good product
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DickD, We regret to hear about this. We would like to know more about your issues with the picture and sound quality of your receiver so we can better assist you. Please email us at [email protected] with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
it's very expensive
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have review the product but it doesn't come with speakers
I would recommend this to a friendBrand response from SonyListens
Posted .Hi marzo, We value your opinion and we would like to apologize if our product did not meet your expectations. Unfortunately, speakers are sold separately from the main unit. Thanks for sharing your feedback. -Sam
- Pros mentioned:Price, Sound quality
Great value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This unit supports 5.2 surround sound, but I just wanted a fairly powerful stereo amplifier. I wanted an HDMI ARC connection to watch tv using just one remote. This unit doesn't have all the latest frills like WiFi but it gives very good sound with the ARC function. At $350 it's a great value... I love it! Unlike some other amps I looked at, it does have tone controls, but no knobs- you have to open a settings menu. Which is fine if you don't monkey with the tone frequently
I would recommend this to a friend - Pros mentioned:Bluetooth, Sound quality
Amazing upgrade from our old receiver
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Sony receiver was delivered today and it is an amazing replacement for our older Samsung. This receiver is smaller and fits better on our TV stand. What's nice is that this is 4K and HDR ready, so when we get a 4K TV, this is one last thing we'll need to upgrade. The receiver has 4 HDMI ports, enough hook ups for 5 channel surround sound, subwoofer inputs, along with your standard audio ports. There is also a digital optical cable for audio as well. It also comes with a setup microphone and setting up your speakers is easy. I like the look of the receiver as well. It has a nice clean design, which two knobs in the front that allow you to change inputs and one for volume. There are also other buttons that allow you to turn on BlueTooth and adjust tunings. One thing that this receiver has that our old one doesn't, is FM radio. This comes with an FM antenna that hooks up in the back. The remote for the receiver is small, but not too small. It has easy to read buttons and switching between inputs and other settings is a joy. One thing I love, is that when you setup the receiver, it displays a setup menu on my TV, which is awesome. I love the fact that when you turn up the volume that it displays on the TV. Another awesome feature is BlueTooth. When I am downstairs in the basement, I can play music from my phone and play it on the surround sound. BlueTooth devices connected quickly and didn't take long at all. My iPhone 6s Plus paired within seconds. Overall, I am extremely happy with this receiver. It's an awesome upgrade for us and I can't wait to get a 4K TV and hook this up to it.
I would recommend this to a friend Disappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Need a better software is dated, Sony can do better then this
No, I would not recommend this to a friendhard to install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to install and zero hi fidelity modifications
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi mosko, We are sorry to hear this issue. In this case, refer to page 25/56 and check on how to set-up this unit: https://docs.sony.com/release//Manual_4726906111.pdf
Regards,
-Jay
Sony Social Support
Sony receiver
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t work for us... it wouldn’t connect to our Sony tv..
I would recommend this to a friend- Pros mentioned:Bluetooth, Sound quality
Good Enough!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A good receiver, but limited in it's programming by the user, it's true 5.1 but it doesn't allow individual speaker tuning/volume, it's all basically presets. The sound is good overall so it will do. It's lightweight and the FM receiver works well if a simple wire antenna is used. I got an appropriate antenna for under $5 on the jungle site. The ARC HDMI TV Input is cool attached to my ROKU TV as it joins the two units so they share functions such as on/off, worth 4 stars but no more.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sonny,
Thank you for the review and we value your feedback. We're glad that you like the sound quality and ARC function of the AV receiver. Sounds like you’ve upgraded your home entertainment system to work with the latest 4K TVs and HDR sources. Equipped with 4 HDMI inputs, Bluetooth, and a host of advanced features, your new receiver is ready for whatever and wherever your content takes you. Thank you for choosing Sony!
-David