Customer Ratings & Reviews
- Model:
- STRDH590
- SKU:
- 10101570
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Nice Reciever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.On last Reciever I could only get DD thru Hdmi with ARC with 4k TV and this one gets DD+. Sound is clear.
I would recommend this to a friendWorked fine, until it didn't
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The receiver worked fine... easy setup and use. 6 months after purchased, the audio died. I ran all of the troubleshooting tips, to no avail. Then, the receiver just started turning off on its own. It's now dead to me and will be replaced.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RStanley, We are sorry to hear what happened. In this case, Please allow us to help you and make this a better experience. Kindly send us an email at [email protected] including my name, model number and this feedback post in the email. Hope to hear from you. Regards, David
Do not buy “Open Box” delivery
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Box was damaged on delivery. Product chassis was bent. I could have overlooked all of it but they decided not to include the remote. Never plugged it in. Brought to the store for a CC refund. I ordered an “excellent” open box unit, they sent me a “good” open box AVR. BB blew this one!
No, I would not recommend this to a friendSounds Great But... Annoying Home Screen pops up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When ever you turn on the TV, HOME SCREEN pops up. You need to wait an unusually long time for it to go away or hit Home button on TV. After an exhausting internet search, it is by design. If you hook up ARC to TV - it will not appear. After figuring out how to turn on feature that allows sound to come from SMART TV this DUMB Feature occurs. Solution, have data only go TV not Back to unit. So if you use Amazon, Netflix, Hulu, YouTube... Turn off Stereo and use TV Volume only. This set up was for my Senior Parents. They expect it to work when you turn it on with ONE remote. It got old in 3 days. Returned and shopping for a new solution.
No, I would not recommend this to a friendIdeal receiver for a movie theater basement
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of choices and connections to use to entertain.
I would recommend this to a friend- Pros mentioned:Power
Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great value for the price. When it states 725W have to remember that is split across 5.2 spkr.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user816518,
Thank you for the 5-star rating! We're glad to hear that you like the value of the AV receiver for its price. Sounds like you’ve upgraded your home entertainment system to work with the latest 4K TV’s and HDR sources. Equipped with 4 HDMI inputs, Bluetooth and a host of advanced features, your new receiver is ready for whatever and wherever your content takes you. Thank you for choosing Sony!
Regards,
David
Works great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great with our system and was easy to set up
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user440407, That's great! We're glad to hear that! Sounds like you’ve upgraded your home entertainment system to work with the latest 4K TV’s and HDR sources. Equipped with 4 HDMI inputs, Bluetooth and a host of advanced features, your new receiver is ready for whatever and wherever your content takes you. Thanks for your feedback on your STR-DH590, 5.2 multi-channel AV Receiver. Jay
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not very user friendly, controls are difficult to see, FM reception is not good.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jack,
Thank you for the review and we do apologize for the inconvenience. We highly recommend connecting the AV receiver to your TV via HDMI connection (ARC) so you see the actual home screen of the unit.
https://helpguide.sony.net/ha/strdh59/v1/en/contents/TP0001559200.html
If the FM stereo reception is poor. Select [Listen] - [FM] from the home menu, then select [FM Mode] - [Mono].
If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Don’t waste your money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had this for about 2.5 years and it has now started restarting itself when try to turn it on and it’s now doing this when you try to turn it off. I am constantly having to unplug the entire thing multiple times a day. It over heats from time to time too. My Yamaha lasted longer than this waste of money. I will never buy another Sony receiver. I’m don’t know how this thing gets such good reviews. Don’t waste your money.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DenielleB,
We are sorry to hear about the issue you are having. This is usually not the case for our Sony AV receiver nor the experience we want you to have. Please try some solutions below that may help fix the problem.
- Check HDMI connections. Ensure all HDMI cables are securely connected.
- Disconnect all HDMI devices from your TV and the audio system.
- Perform a power reset or restart of the TV and audio system.
- HDMI-CEC allows connected devices to control each other. Try disabling CEC or Control for HDMI function on your receiver and any connected devices to see if it resolves the issue.
- If you encounter the issue with the receiver reboots by itself, please isolate it by following this link: https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh590/articles/00032091
If you are unable to resolve your concern, factory reset the AV receiver. You can clear all memorized settings and restore the receiver to the factory default settings by the following procedure. Be sure to use the buttons on the receiver to perform this operation. Press (power) to turn off the receiver. Press and hold (power) for 5 seconds “CLEARING” appears on the display panel during initialization. When initialization is complete, “CLEARED ” appears on the display panel.
Also, make sure that all of your devices has the latest software update as it includes key features, applications, bug fixes, and feature improvements.
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
Lip synch delay for surround sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Totally frustrated! Spent hours trying to get this to work, but there is a lip synch delay between the video on my 4k TV and the audio coming from the HDMI ARC to the receiver and out to the speakers. There is an a/v synch option in the receiver settings which allows me to give an even greater delay to the audio, but none that allows me to reduce the delay time (with it set to off there is still a delay). Totally unacceptable to me! If you don't mind watching video with the audio coming slightly after, then no problem. For me, it's going back. Can't believe all the time I wasted. At least I can return it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Steve, We are sorry to hear what happened. In this case, Please allow us to help you and make this a better experience. Kindly send us an email at [email protected] including my name, model number and this feedback post in the email. Hope to hear from you. Regards, David
"Excellent" open box isn't excellent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased an open box rated "Excellent" aka "including all original parts and packaging." The microphone and antenna were both missing. I can live without the microphone, but not the antenna. Replacement antenna costs $17 making the "open box" a much less attractive option. Sales personnel were very apologetic, but could not replace the antenna or reimburse the additional cost. So disappointed. Will probably return.
No, I would not recommend this to a friend- Cons mentioned:Heat
Fire Hazard
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overheats immediately when you turn it up. This thing is a fire hazard. I am returning it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Audioguy,
Thank you for the review and we're sorry to hear what happened with your unit. Although the receiver heats up during operation, this is not a malfunction. If you continuously use this receiver at a large volume, the cabinet temperature of the top, side and bottom rises considerably. To avoid burning yourself, do not touch the cabinet.
Place the receiver in a location with adequate ventilation to prevent heat buildup and prolong the life of the receiver. Do not place anything on top of the cabinet that might block the ventilation holes and cause malfunctions.
It's unfortunate that you are considering returning the unit. If you need further assistance regarding your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
Jess
Do not recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Surround sound will not work for streaming services. Will only allow you to use the 2 front speakers. When trying to use surround sound on any streaming service only background noise but the adds work fine. Could've kept my old stereo, atleast all the speakers worked for everything I used. Huge waste of money.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi WyattW,
Thanks for reaching out to us. We're sorry to hear that you have an issue with your Sony unit. If you are not able to get any surround sound effects when playing audio, there may be a problem with your hookup or there may be an incorrect setting. Please follow these troubleshooting steps to isolate the issue:
-Be sure to select the optimal sound field for the content. For details on the sound fields, see “Selectable sound fields and their effects.”
-If you still have the same problem after changing the sound field, make sure the speakers are securely and properly connected to the A/V stereo receiver.
-Check that the speaker settings are appropriate for the setup using “AUTO CAL” in the “” menu or “PATTERN” in the “” menu. Then check that sound is output from each speaker correctly using “T. TONE” in the “” menu.
-Perform a test tone operation to check if the speakers are functioning correctly.
-Increase the volume level of the speakers.
-Try selecting a different size (small or large) for the surround speakers in the menu.
-Select the correct speaker pattern on the Audio/Video (A/V) receiver.
For more information on setting up or to fully enjoy theater-like multi-channel surround sound (5.1 channel), please check the Operating instructions of this unit below.
https://www.sony.com/electronics/support/res/manuals/4726/55cd375e0f9e7103f2b6baa747ed9072/47269061M.pdf (see pages 15-17)
If you're unable to resolve your concern, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
Fragile and unreliable.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After less than year, product would click repeatedly from back of unit then go into protect mode. Mailed in for warranty repair, technicians could not reproduce the issue. Mailed back, worked fine for a year, now same issue has popped up, out of warranty. Not a speaker wire issue, problem is internal. Unpredictably stops working and goes into protect mode. Unless it can be repaired inexpensively it’s going in the trash. Fragile and unreliable.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ChuckM,
Thank you for the review and we're sorry to hear what happened with your AV receiver. We recommend connecting wired speakers with a nominal impedance of 6 ohms to 16 ohms. We also recommend using speaker wires that are anywhere between 12 to 16 gauge. These are most commonly used for connecting speakers to an amplifier or an AV receiver.
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Return
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking unit, but thought the tonal quality was lacking and the reason I am returning this item is that you can not connect an outside antenna to it,.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GarryK, We regret that the receiver had to be returned. Sony values the opinions of customers and is always striving to provide the best experience possible. It's sad that we can't help you troubleshoot the problem. We hope you'll consider Sony in your future purchase. Erin
Not good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Switches inputs randomly. Turns itself on randomly. Not enough control over speakers. Overall, not good.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BigSonyTV,
Thank you for the review and we do apologize for the inconvenience. Factory reset the AV receiver. You can clear all memorized settings andrestore the receiver to the factory default settings by the following procedure. Be sure to use the buttons on the receiver to perform this operation. Press (power) to turn off the receiver. Press and hold (power) for 5 seconds “CLEARING” appears on the display panel during initialization. When initialization is complete, “CLEARED ” appears on the display panel.
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Bricked by PROTECT
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just like others here, PROTECT bricked it about 2 yrs. in. Was fine otherwise. Won’t buy Sony AVRs now.
No, I would not recommend this to a friendReally bad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Every time I change channels a menu pops up asking what I want to do. watch,listen,easy setup,sound effects or speaker setting. So I have to grab the little remote control and hit the home button. If the channel is HD and I change to a non HD channel it asks the same thing. This is pure stupid. Had I known this before I purchased it I would never buy this thing.
No, I would not recommend this to a friendWon't Last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to replace my 30+ years old pioneer receiver. It is a nice system, but it won't last. I've only had it 2 years and the left front channel has gone out. I've tried different speakers, factory reset, etc., and nothing. I'll be looking for a receiver from a different brand.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SteveCz,
We're sorry to hear about the left front channel. Double check the speajer wires. We recommend using speaker wires that are anywhere between 12 to 16 gauge. These are most commonly used for connecting speakers to an amplifier or an AV receiver.
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Sony 5.1
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have had this for a few weeks so far I am pleased with my purchase..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tfw66,
Thanks for the purchase and we're glad you're pleased with the AV receiver. Sounds like you’ve upgraded your home entertainment system to work with the latest 4K TV’s and HDR sources. Equipped with 4 HDMI inputs, Bluetooth and a host of advanced features, your new receiver is ready for whatever and wherever your content takes you. Thank you for choosing Sony!
-David