Customer Ratings & Reviews
- Model:
- STRDH590
- SKU:
- 10101570
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Total Garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I suffered with this piece of crap for a year. Completely useless trash. I just ripped it out of my system, threw it on the ground and took a sledge hammer to it. So refreshing! I feel liberated. If you're considering buying this product, I strongly encourage you to just take $300 in cash and burn it. You'll get more value from the momentary warmth and light then you ever will from this total piece of garbage.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello JoelSmith,
We do apologize for the inconvenience. Please be assured we take this feedback very seriously and continuously strive to improve our products. If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not really that powerful, not enough features at all , even for the low price. I like Sony but was really disappointed on this one.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Will,
Thank you for the review and we do apologize for the inconvenience. We need more details regarding your concern. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Stopped work after 3 month
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was working good but after three month started problems: 1. HDMI ARC stopped to work. 2 Receiver didn't recognized by TV and if using external media device the volume can't changed through TV remote. Tried to contact Sony support but unsuccessful .Leave chat and support phone number doesn't work.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BYRY,
We are sorry to hear what happen. To isolate the issue, we recommend using a different high-speed HDMI cable. You may also find this link helpful on how to fix the ARC issues.
https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh590/articles/00020051
We hope to speak to you to resolve this matter,please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Help
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Having problems connecting it to my lg ai thinq tv. 55UQ7050ZUD
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MelissaP, We're sorry to hear that you're having an issue connecting this receiver to your LG TV. Please follow the troubleshooting steps on this link to resolve the connectivity issues you're experiencing: https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh590/articles/00020051
https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh590/articles/00173195
If you're unable to resolve the issue, may we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the STRDH590:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Sam
Ok
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What is the warranty process on this. I purchased this under a year ago and now it won't power on. It started acting funny like changing inputs on it's own but now it's not even turning on
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Erica, We regret to hear that the unit is no longer turning on. For power-related issues, please check if there's a light indicator on your stereo system after you complete each of these steps:
Securely plug your device to a working wall outlet.
Make sure that your device has enough ventilation.
Remove any surge protector.
If it still won't turn on, try a different wall outlet.
If the issue still occurs, repair may be required. Your unit comes with a 2-year limited manufacturer's warranty. For further assistance, please contact our product support team via email or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Hope this helps.
Regards,
Sam
Pay for endorsement
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What are your endorsement rates. ? I should get something for being part of your advertising.
No, I would not recommend this to a friendVery disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this reciever for Christmas and within 6 months the video on it has already stopped working.
No, I would not recommend this to a friendQuit after 45 days
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Turned it on one day after it worked fine for weeks and it flashed a spark and never would kick back on after that.
No, I would not recommend this to a friendDied after a year:(
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was happy with until it stopped working. Now it just goes into stand by mode and does nothing.
No, I would not recommend this to a friend