Customer Ratings & Reviews
- Model:
- STRDH590
- SKU:
- 10562657
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
to a friend
Great Receiver for a great price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this receiver to replace an old one so we could upgrade to an 4K HD. It was not expensive and is simple to use and works great! Highly recommend it.
I would recommend this to a friendBare wire only? Really? Get serious
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just learned center channel is bare wire only. That's cheesy. Have pricy interconnects with y-clips that I can't use. Would buy something else if I realized that. Will probably return.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi honoluludon, We are sorry to hear that the STRDH590 did not meet all of your expectations. We have taken note of your feedback as this will help improve our product.
Regards,
Carl
Happy with purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this receiver to replace my old one that broke down. So far it has worked just as well if not better than my old one, and set up was very fast and easy.
I would recommend this to a friendUnderwhelming and weak
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros Works seamlessly with my Sony TV. When I power on the TV, the Receiver turns on. Volumes are synced. Price was good. But you get what you pay for. Cons The sound produced is underwhelming. My 2001 DENON receiver finally gave out. This Sony has better specs and is connected to the same Bose Surround Speakers I had before. The sound quality (bass levels, clarity, overall volume) is only 20% as good. The options to customize how the surround sound is set is very limited. I’m left underwhelmed by all the options.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Trump, thank you for your feedback. We are pleased our STR-DH590, 5.2 multi-channel AV Receiver works seamlessly with your Sony TV. We are sorry if the sound quality of this receiver did not live up to your standards. We are not sure what source are you playing on your STR-DH590, however, you may try following the steps below and see if it resolves the problem:
Sony® Audio/Video (A/V) receivers provide many different surround sound settings and input sources. Due to the way that the audio is electronically divided within the A/V receiver, it is normal for the overall volume to differ from sound field to sound field. Try the different surround sound modes to see which modes increase the volume to the level you would like.
NOTE: Dolby® Digital surround sound usually plays back at a lower overall volume level to allow for a wider dynamic audio range.
Because input sources vary in the quality, type, and strength of the signal being received, it is normal for the overall volume to differ from input source to input source. However, you may wish to check the following:
Verify the connection between your input source and the A/V receiver to make sure they are securely connected.
Try a different input jack to eliminate any issues with the current jack that is being used.
NOTE: If the audio is being sent from a television or set-top box to the A/V receiver, it may be necessary to disable the internal speakers of the input source or set the audio output of the TV to FIXED or VARIABLE. If the audio output of the TV is set to VARIABLE, then you will need to increase the volume level of the TV.
Switch to a different source, such as a CD player, to verify whether the volume is low on all sources or just the one that you are using.
If this does not help, please email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
Good product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my husband since he’s a technical guru when it comes to sound systems and wiring. He used this receiver to connect all his devices in his man cave. He had higher expectations but did give it an average rating.
No, I would not recommend this to a friend"Good quality"
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has improved upon its quality value ratio with this integrated unit, sounding more like a separate pre-amplifier, and a separate amplifier set-up.
I would recommend this to a friendSony 5.1(2) Ch for theater surround sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent receiver. The 5.1 Ch works perfectly and sounds amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eric,
Awesome! We're glad to hear that you like the sound quality of the AV receiver and works well with your setup. Sounds like you’ve upgraded your home entertainment system to work with the latest 4K TV’s and HDR sources. Equipped with 4 HDMI inputs, Bluetooth and a host of advanced features, your new receiver is ready for whatever and wherever your content takes you. Thank you for choosing Sony!
-David
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connects right to the tv, easy set up, i do not miss my old receiver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mason,
Thank you for the 5-star rating and we're glad you had an easy time setting up the AV receiver. Sounds like you’ve upgraded your home entertainment system to work with the latest 4K TV’s and HDR sources. Equipped with 4 HDMI inputs, Bluetooth and a host of advanced features, your new receiver is ready for whatever and wherever your content takes you. Thank you for choosing Sony!
Regards,
David
Shuts off randomly
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was really good. Audio quality was amazing no it just shuts down randomly.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GarryS,
Thank you for your review. While we are pleased to know your satisfaction with the amazing sound quality of your STR-DH590, we are really sorry if you are experiencing an intermittent power off issue. This is certainly not the news we'd like to hear from you. Let's try to isolate and fix this problem by following our suggested troubleshooting steps on this article:
https://www.sony.com/electronics/support/articles/00032091
I hope this helps.
If the issue persists or you may need more information/technical assistance with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you very much for choosing Sony!
Best regards,
Romeo
Sony Social Support
Just what we expected!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This receiver does everything we expect it to do. It sounds great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DocMuzak,
Perfect! We're thrilled that you are enjoying the sound quality of the receiver. Sounds like you’ve upgraded your home entertainment system to work with the latest 4K TV’s and HDR sources. Equipped with 4 HDMI inputs, Bluetooth and a host of advanced features, your new receiver is ready for whatever and wherever your content takes you. Thanks for choosing Sony!
-Ralph
Entry level surround system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to replace an older receiver. Loud enough for most purposes. Just be warned the 4k HDR pass through limits your signal to 24 fps, which stinks for gaming.
I would recommend this to a friendSony receiver
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful sound, but absolutely gutless. Overloads at level 50 out of 73. I would take it out and blast it with a shotgun, but I paid too much money for it. Hoping Best Buy will let me exchange it for something better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DisssatisfiewSonyreceiver,
We're sorry to hear what happen. We also recommend using speaker wires that are anywhere between 12 to 16 gauge. These are most commonly used for connecting speakers to an amplifier or an AV receiver.
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This receiver has an on screen display that won’t go away on its own every time you turn it on. It won’t turn off with my Xfinity remote and requires me to have 2 remotes. Does everything else well, nothing exciting.
No, I would not recommend this to a friendExcellent product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is very easy to operate. Manual had easy steps to follow.
I would recommend this to a friendBrand response from SonyListens
Posted .Hey Gadget,
Amazing! We are so happy to know that you are satisfied with the ease of use, easy to follow manual, and superb performance of your new STR-DH590 5.2ch Home Theater AV Receiver.
Sounds like you’ve upgraded your home entertainment system to work with the latest TVs and HDR sources. Equipped with 4 HDMI inputs, Bluetooth, and a host of advanced features, your new receiver is ready for whatever and wherever your content takes you.
Thank you for the perfect star review and for choosing Sony!
- Romeo
Excellent Receiver
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent receiver. Super quality sound. Easy installation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Derf,
Awesome! We're glad to hear that you like the sound quality of the AV receiver. Sounds like you’ve upgraded your home entertainment system to work with the latest 4K TV’s and HDR sources. Equipped with 4 HDMI inputs, Bluetooth and a host of advanced features, your new receiver is ready for whatever and wherever your content takes you. Thank you for choosing Sony!
Regards,
David
Surround
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect match for my Sony tv and my surround sound system
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnC, That's amazing! Good to know it works perfectly with your Sony TV. Sounds like you’ve upgraded your home entertainment system to work with the latest 4K TVs and HDR sources. Equipped with 4 HDMI inputs, Bluetooth, and a host of advanced features, your new receiver is ready for whatever and wherever your content takes you. Thanks for choosing Sony! -Sam
Great Replacement
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed something with Bluetooth, and this works perfectly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mack,
Thank you for the purchase! We're glad you like the Bluetooth function of the unit. Sounds like you’ve upgraded your home entertainment system to work with the latest 4K TV’s and HDR sources. Equipped with 4 HDMI inputs, Bluetooth and a host of advanced features, your new receiver is ready for whatever and wherever your content takes you. Thank you for choosing Sony!
Regards,
David
Died After 1 Year
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was great while it worked. Got stuck in Protect Mode after a year of use and no changes to anything. Extremely disappointed.
No, I would not recommend this to a friendReview
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works good, good sound and quality. Easy to install.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome,Radio111! Sounds like you’ve upgraded your home entertainment system to work with the latest 4K TV’s and HDR sources. Equipped with 4 HDMI inputs, Bluetooth and a host of advanced features, your new receiver is ready for whatever and wherever your content takes you. Thanks for your feedback on your STR-DH590, 5.2 multi-channel AV Receiver. -Craig
Design flaw
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product works but continually asks for settings each time. Change between cable and another source you the pop up message has to be answered before sound is played.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Reviewer1234, Thank you for the feedback on your experience with your STRDH590. To isolate this issue, can you tell us what pop up message are you seeing on the display?
May we contact you to help and get more information? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the STRDH590:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Sam