Customer Ratings & Reviews
- Model:
- STRDH590
- SKU:
- 10562657
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
to a friend
Honest opinion
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is mediocre at best, nothing compared to the unit I replaced with it. Plenty of useful connections, and seamless bluetooth connectivity. Has a remote, even though the sales person said it did not.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi StillAnIphoneFan, Thanks for sharing your experience. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony! Vincent
Returned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product was returned. Did not work with the set up on my TV.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi none,
It is unfortunate that the unit had to be returned. Please be assured we take this feedback very seriously and continuously strive to improve our products.
Regards,
David
Decent sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the unit it’s self but it comes up with random faults and needs to be repowered Randomly
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tj755, We suggest performing a power reset to isolate the issue. Please follow the steps from this article: https://www.sony.com/electronics/support/articles/00175201
Regards,
Vincent
Alright device
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This device I had to return because the wires were not long enough that came with the device
I would recommend this to a friendGood at low volume
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very powerful. When it turns up it kicks itself off
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NewPhoneOwner,
Thanks for the feedback. We want to say sorry for any inconvenience you may have experienced. We recommend connecting wired speakers with a nominal impedance of 6 ohms to 16 ohms. We also recommend using speaker wires that are anywhere between 12 to 16 gauge. These are most commonly used for connecting speakers to an amplifier or an Audio/Video (A/V) receiver
Regards,
David
Ebarassing Sony Receiver
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unprecedented That Sony would build such a piece of junk. firstly the tuner is horrible and cheap, the antenna and its worthless connection are garbage. The sound is ok, but so cheaply built. I would NOT recommend this receiver. Sony You Should be ashamed of Your selves for this!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi sean,
We do apologize for the inconvenience. We hope to speak to you to resolve this matter. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
So far so good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t used this very much since I have set it up. Lacks some features. No WiFi.
I would recommend this to a friendwaiting to see it works out
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't been able to adjust for best sound quality yet.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steve,
Sounds like you’ve upgraded your home entertainment system to work with the latest 4K TV’s and HDR sources. Equipped with 4 HDMI inputs, Bluetooth, and a host of advanced features, your new receiver is ready for whatever and wherever your content takes you.
Thank you for choosing Sony!
David
Okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not up to Sony standards. Surround is not impressive.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pradeep,
We regret to hear that this unit failed to meet your expectations. Please be assured we take this feedback very seriously and continuously strive to improve our products.
Regards,
David
Unsatisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our reciever quit on our surround system purchased 2 years ago from Best Buy. They told us this reciever would work with our surround sound system. Nothing worked together. The reciever wound up going into the garage and we are without a surround sound system unless we buy the whole kit AGAIN. NOT HAPPY
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tony, we are sorry to hear that the SRDH590 wouldn't work with your surround system. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn your experience around.
May we contact you to help and get more information? If, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Almost a whole year.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It almost lasted a year and then…”protect”. My last Sony died the same way but it lasted over 20 years and sounded better than the new one.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RyanQ,
We're sorry to hear what happen with your AV receiver. You may find this article helpful on how to troubleshoot the protect issue with your unit.
https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh590/articles/00025095
If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
No Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.picture quality is fine but the usability is terrible interface is trash kept having sound issues bought a dennon after wasting hours messing with the sony and took me 10 mins to get the entire thing setup
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mikeofny,
We're sorry to hear what happen. If the unit is still with you and you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Tried and True
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my third Sony receiver over a span of about 15 years. They have the benefit of being very low profile so that they fit in my audio cabinet.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JudithH, Thanks for your feedback on your STR-DH590, 5.2 multi-channel AV Receiver. Sounds like you’ve upgraded your home entertainment system to work with the latest 4K TV’s and HDR sources. Equipped with 4 HDMI inputs, Bluetooth and a host of advanced features, your new receiver is ready for whatever and wherever your content takes you. -Carl
piece of crap
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Protect Mode that is all. after 4 months this is the message i get and the receiver shuts off. it doesn't work. i have completed all steps to troubleshoot this piece of crap and it still doesn't work. Now stuck with a 350 dollar paper weight. You would think Sony could put out quality products but nope they sure as heck don't.
No, I would not recommend this to a friendAverage theater System
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just owned for 2wks....in still figuring things out
I would recommend this to a friendDisappointed in my purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m already going to have to send it back to Sony for repair because one of the channels quit working on it and Best Buy only has a 15 day return policy so now I’m going to have to pay for shipping to the Sony shop
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LonnieW,
We do apologize for the inconvenience. This is definitely not the news that we would like to hear. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Sonny AV Receiver
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The receiver behaved in a confusing manner: switched by itself to Spanish (from English) language; speakers connected to the unit would not function; when speakers began functioning, they alterntely put out sound, then shut off.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SonySVreceiver,
We are sorry to hear what happen. For us to better assist you, please email us at [email protected] with the following details:
Name:
Best BuyUsername:
Model Number:
Issue:
Telephone Number:
Regards,
David
works great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Have it connected to my xbox, apple TV, and Cable. Also works great with my existing Onkyo speakers and yamaha subwoofer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GGM6,
Fabulous! We are truly delighted to hear your satisfaction with the superb performance of our STR-DH590, 5.2 multi-channel AV Receiver. Sounds like you’ve upgraded your home entertainment system to work with the latest TVs and HDR sources. Equipped with 4 HDMI inputs, Bluetooth, and a host of advanced features, your new receiver is ready for whatever and wherever your content takes you.
Thank you for the perfect star review and for choosing Sony!
- Romeo
Has nonstandard antenna
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Antenna is non-standard. Cannot add external antenna.
No, I would not recommend this to a friendNot for Apple TV Users
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not buy if you are going to use it with Apple TV. The 4K passthrough promised by Sony does not work. It actually downgrades the quality. Returning to buy Dennon.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mallik,
We regret to hear that it hasn't lived up to your expectations. You may refer to the troubleshooting steps on these links to help resolve the issue:
https://helpguide.sony.net/ha/strdh59/v1/en/contents/TP0001553102.html
https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh590/articles/00171719
If you still have the receiver and need further assistance, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Receiver Model Number:
Additional Information regarding your experience with the STRDH590.
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
~Ralph
Sony Social Support