Customer Ratings & Reviews
- Model:
- STRDH590
- SKU:
- 10562657
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
to a friend
Not for Apple TV Users
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not buy if you are going to use it with Apple TV. The 4K passthrough promised by Sony does not work. It actually downgrades the quality. Returning to buy Dennon.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mallik,
We regret to hear that it hasn't lived up to your expectations. You may refer to the troubleshooting steps on these links to help resolve the issue:
https://helpguide.sony.net/ha/strdh59/v1/en/contents/TP0001553102.html
https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh590/articles/00171719
If you still have the receiver and need further assistance, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Receiver Model Number:
Additional Information regarding your experience with the STRDH590.
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
~Ralph
Sony Social Support
Too minimalistic
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed more outlets to power more speakers and returned it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DerekS,
Thank you for the feedback. It is unfortunate that the unit had to be returned. Thank you for sharing your experience and we hope you will consider Sony again in a future purchase.
-David
Junk sony receiver
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sony receiver overheats fast and have to shut it off to cool down!
No, I would not recommend this to a friendNot good!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No bass, treble, or mid range controls, only pre set options. I can't stand it!!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GradyM,
Thank you for the review and we do apologize for the inconvenience. You can select from a variety of sound fields according to speaker connections or input sources. See page 33 from this link for more details.
https://www.sony.com/electronics/support/res/manuals/4726/55cd375e0f9e7103f2b6baa747ed9072/47269061M.pdf
If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Receiver
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works beautifully and has exceeded my expectations. Have had no issues unlike the other brand I had previously.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tony,
Thank you for the 5-star rating and we're glad to hear that the AV receiver exceeded your expectations. Sounds like you’ve upgraded your home entertainment system to work with the latest 4K TV’s and HDR sources. Equipped with 4 HDMI inputs, Bluetooth and a host of advanced features, your new receiver is ready for whatever and wherever your content takes you. Thank you for choosing Sony!
Regards,
David
Bad value for music
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This receiver is clearly made for movies. Decodes all sound formats except atmos. Falls flat on music. Sounds very thin on music playback. If you want a receiver for music, look elsewhere
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi weinerdog1, while we are glad you are satisfied with the great sound quality of our STRDH590 when playing movies, we are sorry if the sound quality did not meet your expectations when playing music. We are not sure what audio device you are using. However, you may try following the steps below to isolate the issue:
Sony® Audio/Video (A/V) receivers provide many different surround sound settings and input sources. Due to the way that the audio is electronically divided within the A/V receiver, it is normal for the overall volume to differ from sound field to sound field. Try the different surround sound modes to see which modes increase the volume to the level you would like.
NOTE: Dolby®'s Digital surround sound usually plays back at a lower overall volume level to allow for a wider dynamic audio range.
Because input sources vary in the quality, type, and strength of the signal being received, it is normal for the overall volume to differ from input source to input source. However, you may wish to check the following:
Verify the connection between your input source and the A/V receiver to make sure they are securely connected.
Try a different input jack to eliminate any issues with the current jack that is being used.
NOTE: If the audio is being sent from a television or set-top box to the A/V receiver, it may be necessary to disable the internal speakers of the input source or set the audio output of the TV to FIXED or VARIABLE. If the audio output of the TV is set to VARIABLE, then you will need to increase the volume level of the TV.
Switch to a different source, such as a CD player, to verify whether the volume is low on all sources or just the one that you are using.
If this does not help, please email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
Horrible demo reselling
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a used which was stated exceptional it was horrible had dents and it was broken on the bottom and then wouldn't even turn on. This was a very bad resell on Best Buy
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JamesS,
Thank you for reaching out to us with your concern. We are so sorry to hear that you're not having the best experience with this AV Receiver. This definitely not the buying experience we want our customers to have. We would like to know a little bit more detail about the situation you faced with the AV Receiver.
Could you let us know if you’ve been helped by Best Buy? We want to make sure you get taken care of.
If there is something that we can help you with regarding your 1-star rating, we are more than happy to help you out. Please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
Can't hear the dialog
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this to replace our 5 speaker / 1 woofer Sony Receiver that finally burned out after 16 years of great service. We did not replace the speakers/woofer. We tried all kinds of different settings and configurations with the new Sony but never were able to hear the dialog because the background noises were too high. We took it back to Best Buy for a full refund and purchased an Onkyo complete with speakers which works just great! This Sony might work fine for music or gaming but not for movies or TV shows.
No, I would not recommend this to a friendNo thump
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not have enough power to push Klipsch speakers. I have an old Kenwood Receiver that was from the 90s that pushes those speakers better than this. I calibrated it as far as it would go and it still has to be almost at max volume for it to sound decent. Spend a little more if you have nicer speakers and want to feel the thump.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BuyIt,
Thank you for the review and we're sorry to hear what happen with your unit. When matching speakers and Audio/Video (A/V) receivers, the ohm rating of the speaker should be equal to or greater than the ohm rating of the receiver to avoid a risk of hardware damage.
Any speakers that feature bare wire connection will work to this receiver, as long as their impedances are from 6 to 16 ohms. If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We appreciate your feedback and thank you for choosing Sony.
Regards,
David
Excellent condition on open box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought highest price open box because it says excellent condition, no blemishes. There is a small dent on the top. I don’t feel like sending it back as it’s a hassle, but asked for a review.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi John, We regret to hear about this. For product handling issues, please contact you authorized dealer. If you need further assistance, feel free to contact us at [email protected] with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Great Reciever!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With the help of Best Buy staff we found a receiver that ties all our audio equipment together.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Judy,
Thank you for the purchase and we're glad to hear that you had a great experience with our customer service. Sounds like you’ve upgraded your home entertainment system to work with the latest 4K TV’s and HDR sources. Equipped with 4 HDMI inputs, Bluetooth and a host of advanced features, your new receiver is ready for whatever and wherever your content takes you. Thank you for choosing Sony!
Regards,
David
Gift
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This item has been purchased as a Christmas gift so performance has not been evaluated yet
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Clemmie.
Thank you for the purchase and 5-star rating! Sounds like you’ve upgraded your home entertainment system to work with the latest 4K TV’s and HDR sources. Equipped with 4 HDMI inputs, Bluetooth and a host of advanced features, your new receiver is ready for whatever and wherever your content takes you. Thank you for choosing Sony!
-David
Shuts off
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got 2 klipsch towers n it powers off after a while of listening to music or watchin a movie
No, I would not recommend this to a friendcrap
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.broke down in a little over a year. this is not a good receiver.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyA, We are sorry to hear that you are experiencing issues with your STRDH590. We'd love to troubleshoot the issue and make this a better experience for you. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Don’t buy!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had less than a month and stopped working. Best Buy won’t do anything to fix or replace. So frustrating
No, I would not recommend this to a friendgot some lemon.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Humming. lots and lots of humming. Humming was from the actual unit, not from the speakers. Think I got myself a lemon.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi hifisurfer,
We are sorry to hear what happen with your AV receiver. This is definitely not the news that we would like to hear. For us to better assist you, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Christmas present
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband Christmas present. He loves it. He told me this was the Best present.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JudithK, Amazing! We're really happy to hear your purchase went well and your husband loves the great features and incredible audio of his new STR-DH590, 5.2 multi-channel AV Receiver! The STR-DH590 supports all the latest HDR formats(HDR10, HLG, and Dolby Vision). We hope you also utilize these video formats to give you remarkable video quality. The combination of superior video quality and great sound will improve your home theater experience. Also, be sure to check out the Bluetooth feature. You can easily play music from all your devices via Bluetooth to further enjoy your new 5.2ch 4K HDR Home Theater AV Receiver – STR-DH590. Thank you for choosing Sony! -Jess
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came dente brand new out of the box. I don’t blame Bestbuy but Sony. Luckily it works perfectly fine. I just have to be reminded every time that Sony shipped the item dented.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Manny7546,
We are so sorry that you have received your receiver with some dents. This definitely not the buying experience we want our customers to have. Sony commitment to customer satisfaction is our top priority. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your receiver comes with a 2-year manufacturer's limited warranty from the date of purchase.
In any case that you need our assistance, please email at socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We value you being a Sony customer. Thank you for shopping Sony!
Sincerely,
Jess
Excellent A/V Receiver for 5.2 surround sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This receiver seems to generate less heat in my A/V cabinet than my earlier model and delivers excellent pass-through of all devices, including bluetooth from my iPhone.
I would recommend this to a friendBluetooth
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Bluetooth is not working. I do not feel like taking it back to store. This was open box item. I expected it to work.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bluetooth,
We're sorry to hear if the Bluetooth is not working. Power reset the unit, simply unplug the unit and wait 1-2 minutes then plug the device back in and power on If power reset doesn't work, you can reset the sound fields to the default settings to isolate the issue.
https://helpguide.sony.net/ha/strdh59/v1/en/contents/TP0001553283.html
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David