Customer Ratings & Reviews
- Model:
- STRDH590
- SKU:
- 10562657
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
to a friend
sony, never again
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.worked fine for 1.2 years then protected mode appeared and will not go away. i will never buy sony junk again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi smobro, we're sorry to hear that protected mode appeared and won't go away. This is definitely not the experience we'd like you to have. Allow us to help and turn this into a better experience.
To troubleshoot the problem, please follow the steps here:
https://helpguide.sony.net/ha/strdh59/v1/en/contents/TP0001553199.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Perfect part of a good stereo system.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Top product. I am very happy with this purchase. Adding components presently.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MargaritamaraM, Great! Thank you so much for choosing our STR-DH590 5.2 multi-channel AV Receiver. We're happy to hear it works great and the installation went well. Good to know that you like overall sound quality of the receiver. Sounds like you’ve upgraded your home entertainment system to work with the latest 4K TVs and HDR sources. Equipped with 4 HDMI inputs, Bluetooth, and a host of advanced features, your new receiver is ready for whatever and wherever your content takes you. Thank you for trusting Sony! -Jess
receiver aggravation
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.too much aggravation to list after at least 6 visits and several phone calls
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CarlH,
Thank you for the review and we do apologize for the inconvenience. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Great for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice, works great. Remote is easy to use with the volume and mute button in great spot. Hooked to our TV & X Box One S and surround sound speakers easily.
I would recommend this to a friendNot very good
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this to replace my old receiver. I had some issues with it not responding and cause speaker noise on new speakers. I returned this
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi conepa, Thank you for the feedback on your experience with your STRDH590 receiver. We regret to hear you jad some noise-related issues with the unit and it had to be returned. This is usually not the case for our receivers nor the experience we want you to have.
If the unit is not responding, we recommend performing a factory reset. To reset the unit,
Turn off the receiver.
Hold down (power) on the receiver for 5 seconds.
“CLEARING” flashes on the display panel for a while, then changes to “CLEARED *”.
And, for speaker noise, it could be that the speaker wires are not properly connected to the speaker port. Also, when connecting speakers, make sure that the speakers are within the impedance rating of 6-16 ohms.
Hope this helps!
Regards,
Sam
Tripping up "Protect" mode
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set up was easy, ready to turn it on in few minutes. Power it on and within few moments I hear loud "pop!" noise from speakers and "Protect Mode" flickering on front display before it shuts down. I tried to reset, check wiring to see if there's any crossover but nothing. Went back to old Onkyo receiver and it works fine. Returning it to see if this is defective unit.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi bvsvu, We regret to hear about what happened. You can find additional information and troubleshooting steps about this issue by checking this link:
https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh590/articles/00025095
Your unit comes with a 2-year limited manufacturer's warranty. If you still have the unit and need assistance, please email us at [email protected] with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Problems
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This model lacked power for me. Also, two of the HDMI inputs didn't work out of the box. The price is entry level, but I was still disappointed.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BrettG, Thank you for the feedback on your experience with your STRDH590. We regret to hear that you're having some issues with the lack of power and the two HDMI inputs that are not working. This is usually not the case for our receivers nor the experience we want you to have. For lack of power or very low level of sound, please try to follow the troubleshooting steps and guidelines on the link below:
https://helpguide.sony.net/ha/strdh59/v1/en/contents/TP0001553100.html
And for HDMI input issues, please follow the troubleshooting steps below:
Try connecting a different HDMI cable.
Verify that the appropriate input is selected on the home audio system.
Initialize or reset the audio device to factory default settings.
Your unit comes with a 2-year limited manufacturer's warranty. If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Yamaha worked when Sony failed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was the second one ordered. The first was returned because Netflix , PBS along with some Amazon Prime programs did not have audio. The second one had the same problem. After speaking with the Geek Squad it was suggested to switch brands. I subsequently order a Yamaha which was cheaper and functioned perfectly.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BestBuybuyer,
We do apologize for the inconvenience. Please be assured we take this feedback very seriously and continuously strive to improve our products.
Regards,
David
Junk
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought the cable was going out. I thought the flat screen TV was bad. Nope. This device, which also routes video from multiple devices (cable, 4K DVD player, games...) to your TV, started cutting out and wouldn't stop. Changed all HDMI cables. Same problem. Every other device still works fine. Only had it 2 months. The Bestbuy site also says I cannot return it. Never thought I'd write a Sony product a bad review, but this one is junk.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi filmdude, We regret to hear about this. This is usually not the case for our AV receivers and the experience we want you to have. Please follow the troubleshooting steps on this link to resolve the issue:
https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/articles/00031499
If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Don’t buy!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this item since April and it’s defective.
No, I would not recommend this to a friendGet what you pay for.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some stations comes in very low. Apps like Netflix and Amazon prime movies will play although you can't here what they are saying.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Neveragain, Thank you for the feedback on your experience with your STRDH590. If you're having issues with low sound or poor signal reception on some stations, please follow the steps on this link:
https://helpguide.sony.net/ha/strdh59/v1/en/contents/TP0001559222.html
And for low sound issues from apps, please follow the troubleshootings steps on this link:
https://helpguide.sony.net/ha/strdh59/v1/en/contents/TP0001553100.html
If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
beware buying openbox
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second time I have bought this receiver as an open box item, both times Bestbuy has stated it is in excellent condition with nothing missing. When the receiver arrived, there are no accessories, manuals, or remote.
No, I would not recommend this to a friendSony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The problem wit this unit the right side of the loudspeaker outlet did not work
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelB,
We're sorry to hear what happen with the outlet of your unit. Please allow us to help you and turn this into a better experience. To isolate the issue, please try to reset the AV receiver to factory default setting.
https://helpguide.sony.net/ha/strdh59/v1/en/contents/TP0001553283.html
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Great value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product at a great price! This was a great value
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShawnT,
Thank you for the 5-star rating and we're glad to hear that you like the price point and value of the AV receiver. Sounds like you’ve upgraded your home entertainment system to work with the latest 4K TV’s and HDR sources. Equipped with 4 HDMI inputs, Bluetooth and a host of advanced features, your new receiver is ready for whatever and wherever your content takes you. Thank you for choosing Sony!
-David
Horrible product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Bluetooth stopped working after 1 week then the whole receiver overheated 30 days later and stopped working.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi jess,
We apologize for about what happened with this STRDH590. If the Bluetooth is not working, you can follow the guidelines from this link to isolate this issue: https://helpguide.sony.net/ha/strdh59/v1/en/contents/TP0001553178.html
If you are unable to resolve this issue, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Best Time to Call:
Regards,
-Jay
Sony Social Support
Open box item gone bad!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thia was an open box. They said they are well tested before its put on the shelf to sell. NOT TRUE! This receiver keeps powering down when it turn i turn up the volume over 38.
No, I would not recommend this to a friendCame late
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I waited all day Wednesday for my package to show up and it never did I had to wait till Friday to receive my package so I’m pretty mad. Customer service women are petty and horrible compared to the men and I just want my refund for this item for being late. This is the first time they have ever disappointed me and I hope it doesn’t happen again when I go to pick up a new PlayStation with the refund money I shall be receiving.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hollis, We apologize for any inconvenience that you experienced. For further assistance with this issue, please reach out to your authorized dealer. -Sam
Sony Receiver
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this receiver would not hook up to my new TV I just bought from Best Buy. Had to buy one from Amazon.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi silvercat,
We're sorry to hear that. You may find this help guide helpful on how to properly set up the AV receiver.
https://helpguide.sony.net/ha/strdh59/v1/en/index.html
Regards,
David
Awesome receiver!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony continues to improve their great audio products!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JDF1, We're very grateful for this positive feedback! Sounds like you’ve upgraded your home entertainment system to work with the latest 4K TV’s and HDR sources. Equipped with 4 HDMI inputs, Bluetooth and a host of advanced features, your new receiver is ready for whatever and wherever your content takes you. Thanks for choosing STR-DH590, 5.2 multi-channel AV Receiver. Jay
Open Box Excellent but doesn’t work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this unit for a new office I’m building. Installed 3 days past the return date to find out the sub output doesn’t work. I’m an Elite Customer and they want me to ‘ale an appointment and drive a hour to the closets Best Buy to send it out for service. Unit should have been tested before shipping. Not happy!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello AnnaB,
We're sorry to hear that. Please be assured we take this feedback very seriously and continuously strive to improve our products. If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David