Customer Ratings & Reviews
- Model:
- STRDH590
- SKU:
- 10562657
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
to a friend
bad product and BB return policy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All the HDMI ports seem to stop working randomly and now I cannot return as apparently best buy only has a 2 week window. Tested on multiple devices and ports. Terrible.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelM, We're sorry to hear about the issue with this STR-DH590 5.2ch Home Theater AV Receiver. We apologize for any inconvenience.
You can isolate and resolve the issue by following the troubleshooting steps from this link: https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh590/articles/00019675
If you are unable to resolve your concern, please chat the below information to Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the STRDH590:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Great sounding Amp - easy to setup
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Plenty of power, great sound, and was very easy to setup. Auto calibration works great to sort out how far your speakers are from you to optimize sound. The 4K hdmi pass throughs work great to just run 1 cable to your tv and everything else through the receiver and still get a great picture. Love the standby bluetooth feature! - This lets you turn on the receiver from your phone and start playing music without having to grab the remote or walk up to it to turn on. Simple thing, but we use that feature all the time.
I would recommend this to a friendBad Investment
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This system is not worth the price. The system hops from one input to another when first turned on, DVD, Media Box, Sat Rec, ect. I saw others had the same issue. Wish I had gone with Yamaha instead.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi there,
Thank you for your review. We are really sorry if our STR-DH590 didn't live up to your expectations. This is definitely not the experience we wanted you to have with our premium receiver. For your issue, if you haven't yet, please try following the troubleshooting steps on this article and see if it resolves the problem:
https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh590/articles/00028351
We want to make sure you’re taken care of and help check on your receiver.
May we contact you directly to assist you? If, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
Sony Social Support
Nothing Special
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am pretty disappointed with the lack of audio options. I have an older Sony receiver that offers many more audi options.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Chuy, Thank you for the feedback on your experience with your STRDH590. We value your opinion and we would like to apologize if our product did not meet your expectations. We want to know more about what audio options you need so we can better assist you.
Please email us at [email protected] with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Already broken. Less than a year!!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Already broken. You’d think you could trust a Sony!
No, I would not recommend this to a friendSound protect mode
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This receiver SUCKS! It's constantly going into sound protect mode regardless of volume. We have tried everything and based on other reviews, our issue seems to be the biggest complaint with this receiver. I would NOT recommend buying this receiver because unless you have it on "mute," it's not going to work. Huge waste of money!
No, I would not recommend this to a friendDefective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Received in good physical condition. Attached my existing Yamaha speakers from a previous Yamaha receiver and was not able to get it to work. I checked out each speaker with an old FM stereo receiver. All speakers checked out OK. I noted that SPK ON/OFF switch on the Sony Receiver read: NOUSE. At this point I decided the receiver was defective and plan on shipping it back.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi earphones,
We do apologize for the inconvenience. We recommend connecting wired speakers with a nominal impedance of 6 ohms to 16 ohms. We also recommend using speaker wires that are anywhere between 12 to 16 gauge. These are most commonly used for connecting speakers to an amplifier or an Audio/Video (A/V) receiver. If you need further assistance, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Didn’t work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get the unit to work If your looking for a unit that has A & B speaker switching this is not the unit
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Chris, Thank you for the feedback on your experience with your STRDH590. Unfortunately, this receiver doesn't have a speaker AB switch function. We recommend checking out the STRDH190 instead. -Sam
Dropped video
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It constantly loses video. I have to remove the HDMI cable from the back that goes to the TV, wiggle it, and hope it restores the signal. At least once a day, but sometimes several times an hour. The audio quality is good, and the video when it works is clear, but there's no excuse for it to constantly drop signal like that, especially from a brand name like Sony.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JHibberd, We are sorry to hear that you are experiencing issues with the STRDH590 Home Theater Receiver. We'd love to troubleshoot the issue and make this a better experienced for you. In the meantime,
Try pressing the input button on the remote control or turning INPUT SELECTOR on the receiver to select the input to which you want to watch.
Set your TV to the appropriate input mode.
Make sure that cables are correctly and securely connected to devices.
Disconnect the HDMI cable from the receiver and TV, and then reconnect the cable.
Set “SIG. FMT.” of the selected input to “STANDARD” in the “” menu.
Some playback devices need to be set up. Refer to the operating instructions supplied with each device.
Be sure to use a High Speed HDMI Cable with Ethernet when you view images or listen to sound, especially for 1080p, Deep Color (Deep Colour), 4K or 3D transmission. Premium High Speed HDMI Cable with Ethernet, which can support bandwidths up to 18 Gbps, is required for 4K/60p 4:4:4, 4:2:2 and 4K/60p 4:2:0 10 bit, etc.
If you want to play HDCP 2.2 content, connect the receiver to an HDMI input jack of a TV that is compatible with HDCP 2.2.
You may also try using a different HDMI cable to connect your STRDH590 to your TV.
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
It was defective. No audio from tv.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get audio from tv once it was connected. Apparently defective and optical audio connection defective as well.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bulldog, We regret to hear about this. Let's try to isolate the issue by following the troubleshooting steps on this link: https://helpguide.sony.net/ha/strdh59/v1/en/contents/TP0001559233.html
If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Your support
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not working well unsure what to do? It needs someone to help reprogram it w/TV
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Marchreceiver,
This is not the experience that we want you to have. We would like to know more about your concern and help you out. Please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Receiver Model Number:
Issue:
Additional Information regarding your experience with your STRDH590.
Sincerely,
-Ralph
Sony Social Support
The receiver is ok, the volume is not that great.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The output in strength is not that great and i have bose 301 speakers. It ok to connect to my tv but it's still weak.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cornellius, We appreciate the feedback. If you're getting a low level volume on your unit, please follow the troubleshooting steps on this link to resolve the issue: https://helpguide.sony.net/ha/strdh59/v1/en/contents/TP0001553100.html Hope this helps! -Sam
Home theater
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.System gets too hot. I only had it for 1 day and that is not good at all.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Poor,
We are sorry to hear what happen with your AV receiver. Please allow us to help you and turn this into a better experience. For us to better assist you, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Hope to hear from you,
David
Outstanding A/V receiver
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This received is excellent in every respect. The visual design is clean, controls are simple, and the remote is logically laid out. HDMI video signals are passed through with no indication that they are not running directly from the source. The sound is clear and precise, with plenty of power in each channel, even for large spaces. I've always been a fan of Sony receivers for their value and longevity, and this received continues in that tradition. An excellent product at an outstanding price.
I would recommend this to a friendBad quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound and picture were good. Speaker calibration a bit tricky. In less than a month, inputs failed. Support wanted to take two weeks to fix it. Luckily Best Buy allowed me to return it.
No, I would not recommend this to a friendDidn't work so well
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This didn't work so well without new 65 inch screen TV. Had to be replaced. Geek Squad came and replaced it no service charge.
No, I would not recommend this to a friendIncompatible firmware and hard to use.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not connect Roku to TV. Extremely unstable intermittent connection. Every time you turn it on you need to select the source you want to watch. Need to unplug from wall outlet and power back on to get it to function.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi guarnold, we are sorry to hear that you're having an issue with your receiver. This is definitely not the experience we'd like you to have.
Please try following the steps on the help guide below to troubleshoot the issue.
https://helpguide.sony.net/ha/strdh59/v1/en/index.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Honest review
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gets the job done, I can't complain . Good product
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, MichaelH! We're glad that you are happy with your purchase. Sounds like you’ve upgraded your home entertainment system to work with the latest TVs and HDR sources. Equipped with 4 HDMI inputs, Bluetooth, and a host of advanced features, your new receiver is ready for whatever and wherever your content takes you. Thank you for the perfect star review and for choosing Sony! - Craig
remote seems inadiquate
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.amp performs as advertised .. the remote seems "weak" and we struggle pointing it properly at the unit to get it to function...
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi moomoo,
Make sure nothing is blocking the Infrared (IR) sensor on the AV Receiver. Some locations or TV stand designs can interfere with the IR signal from the remote control. Glass enclosures, as well as fluorescent or halogen lights, may prevent the IR signal from reaching the AV Receiver.
Regards,
David
Ok product
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is okay to use for a small living room. Not to use on an open space
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, Mikaz, We appreciate your feedback. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We will forward this to the right department. Thank you. -Vincent