Customer Ratings & Reviews
- Model:
- STRDH590
- SKU:
- 10562657
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
to a friend
Little help
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No one was able to tell me definitively if this had a digital tuner. It does NOT. This means a drive back to Madison to return the thing.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Uninformed,
Thank you for sharing your experience using our STR-DH590, 5.2 multi-channel AV Receiver. We apologize for the inconvenience this may have caused you. It's unfortunate to hear you're considering to return the receiver. If you have still have the unit, please allow us to help you and turn this into a better experience.
This unit has FM tuner with 30 digital presets. Station names, auto tuning and direct tuning are also available. Please access the following link for some helpful information: https://helpguide.sony.net/ha/strdh59/v1/en/contents/TP0001553334.html
We appreciate your feedback as it helps improve the product. Should you need further assistance or more information about our product, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy
Username:
Model Number:
Issue:
Telephone Number:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks for letting us help assist you.
Sincerely,
Jess
Junk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Receiver does not do what the salespeople said it was capable of doing.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RolfZ,
Thank you for the review and we do apologize for the inconvenience. We need more details regarding your issue. We are more than happy to help you out, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Opps
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It had to be returned to the store, it did not work.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi oldfathertime,
We do apologize for the inconvenience. It is unfortunate that the unit had to be returned. If the unit is still with you, we're more than happy to help you out. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Str-590 receiver
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t us it.it will not pair with my tv. I have a onn Ruko tv
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Charlieleathjr, thank you for choosing and purchasing our product. We're sorry to hear that you have an issue connecting your SONY unit with your TV. We recommend connecting the receiver with your TV using HDMI cable. Please follow this link for more details:
https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh590/articles/00019675
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
I Love This Sony STR-DH590
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this Sony STRDH590 at the Myrtle Beach store when they were out of stock. An employee offered me an open box unit that they did have. I declined at which time he offered to complete an online order for me. I agreed and completed the purchase. Two days later my new receiver was delivered. Unfortunately, the unit was damaged so I put it back in the box and returned it to the Myrtle Beach store. They quickly and pleasantly with a smile swapped me out a new one that had just arrived in that days delivery. I took it home and hooked it up via the HDMI ARC connection, hooked up all 6 speakers and sat back in my lazy chair recliner for a test drive. I chose "HD Digital Cinema Sound" HD DCS surround mode and went to a video 5.1 Dolby Atmos demo video. This Sony does not offer ATMOS Surround Sound but Dolby ATMOS is compatible. A little background on extremely modest speaker selection... First my main stereo left and right channels are fantastic and very affordable Polk RC 55i In-Wall speakers painted to the wall color. Center channel is a Sony 3 way wedge, rear surround are two fair quality box speakers on brackets. This inexpensive setup is offered a little punch with a JBL 10" 200 watt subwoofer. Cut to the chase! For the investment I never expected this entry level Sony to come out with shining stars. (keep in mind i was replacing 4 vintage Crown PL-3 Amps and 2 Crown SL-2 Preamps with 6 floor standing speakers) This little guy is all I will ever need. Sound quality is fantastic and the output power is more than accommodating in my smaller 270 sq ft theater room. I highly recommend this receiver to anyone excluding of course the extremely critical audiophile. PS: The only thing that I could not figure out in the settings was how to not turn on and off the receiver when I turned on and off the TV via remote without disabling the HDMI ARC receiver function completely which is not even a viable choice. I love the HDMI ARC connection and every audio source hooked to the other HDMI jacks on my TV comes through the receiver & surround. When I figure this out I'll let those who care know. My dad would call this review Deira of the Mouth. Enjoy
I would recommend this to a friendDefective!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is connected to out smart TV and other components and the volume is constantly cutting out. It is like an old record skipping.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi jshildberg3, We regret to hear about this. Is the audio cutting out on all the inputs/sources? Are all the speakers affected by this issue? Let us try to isolate this issue by following the troubleshooting steps on the link below:
https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh590/articles/00023449
If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Home entertainment receiver
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted a receiver that had onboard CD/DVD player, associate sold me receiver W/Out onboard CD/DVD player.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi receivercddvd,
We do apologize for the inconvenience. Unfortunately, we don't have an AV receiver that has a CD or DVD player. Please be assured we take this feedback very seriously and continuously strive to improve our products.
Regards,
David
Review: Sony Receiver 5.2 - Not Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t like the sound. Tried a different model which was much better sound than this one, so I returned this one
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RDBest,
It is unfortunate that the unit had to be returned. Please be assured we take this feedback very seriously and continuously strive to improve our products.
Regards,
David
No HDR
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s awful. Basically just a coin flip for if it wants to run HDR for video games this thing is a waste of money.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Zach,
We do apologize for the inconvenience. Please be assured we take this feedback very seriously and continuously strive to improve our products. You may find this link helpful regarding your concern.
https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh590/articles/00171719
Regards,
David
Failed after a week.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Failed after a week. Returned to Best Buy. Live and learn.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JohnW,
Thank you for the review and we're sorry to hear what happened. It is unfortunate that the unit had to be returned. Thank you for sharing your experience and we hope you will consider Sony again in a future purchase.
Regards,
David
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give it zero stars I would. Very poor interface and defaults to “TV” mode. Returned within 24 hours.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mrhorrible, Thank you for the feedback on your experience with your STRDH590. We regret to hear that the unit had to be returned. This is usually not the case for our receivers nor the experience we want you to have. If the unit defaults to TV input, please make sure that the unit is connected to the TV via HDMI ARC on both ends and the control for HDMI function turned on.
We want to make sure that you’ve been taken care of by your authorized reseller. please email us at [email protected] with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
No Dolby atmos
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works for what it is but wish it had Dolby atmos support.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Craftcrasher,
Thank you for the review. Unfortunately, the STRDH590 does not support Dolby atmos. If you wish to upgrade in the future, we recommend our STR-DH790. Sounds like you’ve upgraded your home entertainment system to work with the latest 4K TV’s and HDR sources. Equipped with 4 HDMI inputs, Bluetooth and a host of advanced features, your new receiver is ready for whatever and wherever your content takes you. Thank you for choosing Sony!
-David
didn't work out of box.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.From the first, had to turn off and on a couple times to get it to display anything. Kept it 2 days before returning
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Josh, We regret to hear that the unit had to be returned. This is usually not the case for our AV receivers nor the experience we want you to have. Please be assured we take this very seriously and continuously strive to improve our products. Thanks for the feedback. -sam
garbo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.doesn't work. no power to the unit. had to throw it out and buy a different one because i couldnt return it
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi jjjj, We apologize for any inconvenience that you experienced. This is usually not the case for our receivers nor the experience we want you to have.
Your unit comes with a 2-year limited manufacturer's warranty. If you still have the unit and need further assistance, please email us at [email protected] with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Not the best for ceiling speakers
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only lasted 1 year before it stopped working. Should have returned but missed my window.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bene,
We are sorry to hear what happen. We encourage you to make use of our many online resources to help with questions regarding your Sony product.
https://www.sony.com/electronics/support (Sony Support website)
https://us.esupport.sony.com/support/s/support-contact?language=en_US (Chat support)
Regards,
David
Too fragile
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely delicate. Broke twice for no reason in less than 1 year. do not buy it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Salv,
We are sorry to hear that. Please be assured we take this feedback very seriously and continuously strive to improve our products. To further assist you, we recommend visiting our Eservice website to locate a repair center near you. https://us.esupport.sony.com/support/s/service?language=en_US
Regards,
David
One port does not work
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After one year one of hdmi port was broke . Ok, I have more 5, but I payed for those ports
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Wilsonsp, We regret to hear that one of the HDMI port is not longer working. To further isolate the issue, please try to connect different devices to the broken HDMI port. If switching devices didn't resolve the issue, please perfomr a factory reset to the unit. To factory reset the unit, Press (power) to turn off the receiver. Press and hold (power) for 5 seconds.“CLEARING” appears on the display panel during initialization. When initialization is complete, “CLEARED ” appears on the display panel. May we contact you to help and get more information? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony Model Number: Additional Information regarding your experience with the :STRDH590 We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony! Sincerely, Sam
Didn't last a year
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sub out is no longer working on the amp. It didn't even last a year.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kevin, thank you for reaching out to us with your concern.
We sincerely regret to hear you are having an issue with the sub-out port of your STR-DH590. We are not sure on what brand/model of active subwoofer you have this receiver connected to. However, you may try following the steps provided on the link below and see if it resolves the problem:
https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh590/articles/00024783
Your unit comes with a 1-year warranty. If the issue persists, please email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We appreciate you, and thanks for choosing Sony!
Sincerely,
Romeo
Sony Social Support
Makes it easy to do it right!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Pioneer receiver I got around 1998 finally died (well the optical audio input stopped working, otherwise, she is still chugging along). I have always had a hodge podge system, mainly two custom DSG speakers made in Ann Arbor with built in woofer/mid/tweeter. These things worked and sounded great and I never 'needed' more. I have tried other modern receivers but not wanting to wire in all the additional speakers when I am just looking for amplification and clarity I always shrugged it off. I took this opportunity to get exactly what I wanted and give true 5.2 a try and I wish I would have done it a decade earlier. I never installed a solid center speaker nor did I ever have a full 5.1 or 5.2 system hooked up. Finally I took the time to hook up a full set of speakers I have aquired over the years, polk bookshelf, in back, polk towers in front, polk powered sub as well as a polk center. All polk but all bought at different times (each set has a different logo style). I took the time and got new speaker cable and wired everything in as well as I can. Clean lines, routed the cables where they were functional but looked good, etc. I got the receiver (slightly smaller than my old Pioneer!!! which is a big plus) hooked up. I don't plan on running HDMI pass through but I did plug the HDMI out to the TV for the initial set-up. I put the calibration microphone in the best seat in the house and went through the initial configuration. 5 remote clicks (that were just clicking yes/ready/ok) and some funky sounds later and the system was done. I re-watched a movie I had just watched the other night on it and what an experience. My basement now sounds like a movie theatre. Afterwards I put on Fear Inoculum from Tool and let that play through and had an out of body experience. This system does EXACTLY what it is supposed to. Supports 5.2 just fine, is super easy to set-up, and sounds great. I am super happy I didn't go with more or less. Would buy again in a heartbeat.
I would recommend this to a friendProduct didnt work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return the item because it burnt out within 1 day of purchasing got a yamaha from best buy instead
No, I would not recommend this to a friend