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Customer reviews

Rating 4.5 out of 5 stars with 3920 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 190 Showing 3,781-3,800 of 3,922 reviews
  • Rated 1 out of 5 stars

    Bought it to replace my old Yamaha receiver

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointing. I couldn't make it work. I was expecting more from a Sony equipment.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Joseb911, Thank you for the feedback on your STRDH590. We regret to hear about this. This is usually not the case for our AV receivers nor the experience we want you to have. We would like to know more about your issue so we can better assist you.

      May we contact you to help and get more information? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony Model Number:
      Additional Information regarding your experience with the STRDH590:

      We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

      Sincerely,
      Sam Sony_US

  • Rated 1 out of 5 stars

    Missing parts

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came without all the parts. Not sure how good it is since we can’t use it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SioL, we're sorry to hear that you have an issue with your SONY unit. You may coordinate with your dealer for this matter.

      If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

      ~Earl Sony_US

  • Rated 1 out of 5 stars

    Andrew

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sell me bad receiver and they don’t care for and don’t buy from best buy

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Theydontlikeme,

      We are sorry to hear what happen with your AV receiver. Please allow us to help you and turn this into a better experience. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Best Buy Username:
      Model Number:
      Issue:
      Telephone Number:

      Regards,
      David Sony_US

  • Rated 1 out of 5 stars

    bad unit

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    defective unit only front speakers would work tech service could not solve

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi surferg, We regret to hear about what happened to your AV receiver. This is usually not the case for our receivers nor the experience we want you to have. We would like to know more about this so we can better assist you.

      May we contact you to help and get more information? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony Model Number:
      Additional Information regarding your experience with the STRDH590 :

      We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

      Sincerely,
      Sam Sony_US

  • Rated 1 out of 5 stars

    Don’t expect much

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fine for a basic setup but don’t expect anything custom.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ryan,

      We regret to hear that this unit failed to meet your expectations. Please be assured we take this feedback very seriously and continuously strive to improve our products. If there is something that we can help you with,  please email us at socialsupport@am.sony.com with the following details:

      Name:
      Best Buy Username:
      Model Number:
      Issue:
      Telephone Number

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Great value

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit supports 5.2 surround sound, but I just wanted a fairly powerful stereo amplifier. I wanted an HDMI ARC connection to watch tv using just one remote. This unit doesn't have all the latest frills like WiFi but it gives very good sound with the ARC function. At $350 it's a great value... I love it! Unlike some other amps I looked at, it does have tone controls, but no knobs- you have to open a settings menu. Which is fine if you don't monkey with the tone frequently

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Cheap Quality

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right after the first year the optical port is broken and went inside

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Lame

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Made tv picture worse. Poor sound and overall not a good product

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DickD, We regret to hear about this. We would like to know more about your issues with the picture and sound quality of your receiver so we can better assist you. Please email us at [email protected] with the following details:

      Name:
      Bestbuy Username:
      Model Number:
      Issue:
      Telephone Number:

      Sincerely,
      Sam Sony_US

  • Rated 1 out of 5 stars

    it's very expensive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have review the product but it doesn't come with speakers

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi marzo, We value your opinion and we would like to apologize if our product did not meet your expectations. Unfortunately, speakers are sold separately from the main unit. Thanks for sharing your feedback. -Sam Sony_US

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Amazing upgrade from our old receiver

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Sony receiver was delivered today and it is an amazing replacement for our older Samsung. This receiver is smaller and fits better on our TV stand. What's nice is that this is 4K and HDR ready, so when we get a 4K TV, this is one last thing we'll need to upgrade. The receiver has 4 HDMI ports, enough hook ups for 5 channel surround sound, subwoofer inputs, along with your standard audio ports. There is also a digital optical cable for audio as well. It also comes with a setup microphone and setting up your speakers is easy. I like the look of the receiver as well. It has a nice clean design, which two knobs in the front that allow you to change inputs and one for volume. There are also other buttons that allow you to turn on BlueTooth and adjust tunings. One thing that this receiver has that our old one doesn't, is FM radio. This comes with an FM antenna that hooks up in the back. The remote for the receiver is small, but not too small. It has easy to read buttons and switching between inputs and other settings is a joy. One thing I love, is that when you setup the receiver, it displays a setup menu on my TV, which is awesome. I love the fact that when you turn up the volume that it displays on the TV. Another awesome feature is BlueTooth. When I am downstairs in the basement, I can play music from my phone and play it on the surround sound. BlueTooth devices connected quickly and didn't take long at all. My iPhone 6s Plus paired within seconds. Overall, I am extremely happy with this receiver. It's an awesome upgrade for us and I can't wait to get a 4K TV and hook this up to it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Need a better software is dated, Sony can do better then this

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    hard to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Difficult to install and zero hi fidelity modifications

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sony receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t work for us... it wouldn’t connect to our Sony tv..

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Enough!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good receiver, but limited in it's programming by the user, it's true 5.1 but it doesn't allow individual speaker tuning/volume, it's all basically presets. The sound is good overall so it will do. It's lightweight and the FM receiver works well if a simple wire antenna is used. I got an appropriate antenna for under $5 on the jungle site. The ARC HDMI TV Input is cool attached to my ROKU TV as it joins the two units so they share functions such as on/off, worth 4 stars but no more.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sonny,

      Thank you for the review and we value your feedback. We're glad that you like the sound quality and ARC function of the AV receiver. Sounds like you’ve upgraded your home entertainment system to work with the latest 4K TVs and HDR sources. Equipped with 4 HDMI inputs, Bluetooth, and a host of advanced features, your new receiver is ready for whatever and wherever your content takes you. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Nice 4K HDR DV Compatible Receiver!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the stereo version of this receiver and upgraded to the video version. It works great and has plenty of inputs! The only issue would be if you wanted greater that 60hz for next gen consoles because it does not offer that at 4K. It was easy to setup and Sony has always been a quality brand to me so you can expect that with this! It is a heavy until but most receivers are! The remote is nice and works great. The Bluetooth audio from your phone or audio device is great and stays connected without drop outs. The knobs also feel real nice and premium and there are an extensive amount of outputs for your speaker needs!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi miketex90,

      Amazing! We are so happy to know your satisfaction with the exceptional quality, ease of use, stylish & well-built design, great Bluetooth function, and superb performance of our STR-DH590, 5.2 multi-channel AV Receiver. We greatly appreciate your input with the supported HDMI video resolution of this receiver.

      Sounds like you’ve upgraded your home entertainment system to work with the latest TVs and HDR sources. Equipped with 4 HDMI inputs, Bluetooth, and a host of advanced features, your new receiver is ready for whatever and wherever your content takes you.

      Thank you for the perfect star review and for trusting Sony!

      - Romeo Sony_US

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Lots of features in a small package

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First off this receiver has all the features you would want in not just a basic receiver but even a more advanced one. If you are looking for a 5.2 channel received that has good power for a single room, not multi zone, then this deserves a look. It has HDMI w/ARC and pre-labeled HDMI inputs for media box, BD/DVD, Sat and Game console. You can also connect your music via the USB port. One of the big features for me was the Bluetooth connectivity which was very simple to connect to and worked like a charm. A surprise bonus feature was that you have on-screen display so you can see radio stations or other info when using Bluetooth. Two sub outputs means you'll never be wanting for bass. There are also two optical inputs just in case you need them. Overall, this is a very good receiver at the higher end of the entry level.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Smh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bt wont connect to my phone. It fails to pair to my devices

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Yardie, We're sorry to hear you're having an issue pairing this receiver to your phone. This is usually not the case for our Sony AV receivers nor the experience we want you to have. Please follow the troubleshooting steps on the link below to resolve the issue.

      https://helpguide.sony.net/ha/strdh59/v1/en/contents/TP0001553177.html

      https://helpguide.sony.net/ha/strdh59/v1/en/contents/TP0001553178.html

      If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Sincerely,
      Sam Sony_US

  • Rated 4 out of 5 stars

    Happy with purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This reciever is replacing a pioneer that only lasted 16 months. I bought this sony reciever as a returned one but it was in Perfect shape,would buy again. Am happy with it as it has enough power for my klipsch speakers. I havent used it for anything but the tv so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great received for the price. Good sound and great features for sound adjustments to environment. Also good Bluetooth feature to play from any phone or tablet. Quality of sound projection is good for the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Honestreview,

      You made the right choice! We're glad that you like the sound quality, built-in settings, and Bluetooth function of the receiver. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Great sound, terrible interface.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As many people here have stated, this is a decent receiver for the money. Sound quality is fine, plug and play. Only it’s not that simple. Many settings are not turned on or active by default for some unknown reason. The g.u.i ONLY works for a few basic sound modifications, and the rest of the menus are utterly buried in difficult to reach sub menus that can only be accessed via the terrible little screen on the front of the unit. For instance, I found that full HDR was not getting passed through the hdmi ports. Couldn’t figure out why until I did some digging and found the hdmi ports need to be set to “enhanced” instead of “standard” for some unknown reason. Why it would be set like this and why the g.u.i simply doesn’t display ALL the menus on the tv is a glaring omission and really, really frustrating. Having said that, once I dug around the awful, terrible menus I was able to get everything to work. And it sounds fine for an entry level receiver.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi manybrews, Thank you for your feedback on your experience with your receiver. We are sorry for any inconvenience you had experienced. Please be assured we take this very seriously and continuously strive to improve our products. We'll forward this to a relevant team. Regards, Erin Sony_US