Customer Ratings & Reviews
- Model:
- STRDH590
- SKU:
- 10562657
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
to a friend
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not very user friendly, controls are difficult to see, FM reception is not good.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jack,
Thank you for the review and we do apologize for the inconvenience. We highly recommend connecting the AV receiver to your TV via HDMI connection (ARC) so you see the actual home screen of the unit.
https://helpguide.sony.net/ha/strdh59/v1/en/contents/TP0001559200.html
If the FM stereo reception is poor. Select [Listen] - [FM] from the home menu, then select [FM Mode] - [Mono].
If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Don’t waste your money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had this for about 2.5 years and it has now started restarting itself when try to turn it on and it’s now doing this when you try to turn it off. I am constantly having to unplug the entire thing multiple times a day. It over heats from time to time too. My Yamaha lasted longer than this waste of money. I will never buy another Sony receiver. I’m don’t know how this thing gets such good reviews. Don’t waste your money.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DenielleB,
We are sorry to hear about the issue you are having. This is usually not the case for our Sony AV receiver nor the experience we want you to have. Please try some solutions below that may help fix the problem.
- Check HDMI connections. Ensure all HDMI cables are securely connected.
- Disconnect all HDMI devices from your TV and the audio system.
- Perform a power reset or restart of the TV and audio system.
- HDMI-CEC allows connected devices to control each other. Try disabling CEC or Control for HDMI function on your receiver and any connected devices to see if it resolves the issue.
- If you encounter the issue with the receiver reboots by itself, please isolate it by following this link: https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh590/articles/00032091
If you are unable to resolve your concern, factory reset the AV receiver. You can clear all memorized settings and restore the receiver to the factory default settings by the following procedure. Be sure to use the buttons on the receiver to perform this operation. Press (power) to turn off the receiver. Press and hold (power) for 5 seconds “CLEARING” appears on the display panel during initialization. When initialization is complete, “CLEARED ” appears on the display panel.
Also, make sure that all of your devices has the latest software update as it includes key features, applications, bug fixes, and feature improvements.
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
Lip synch delay for surround sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Totally frustrated! Spent hours trying to get this to work, but there is a lip synch delay between the video on my 4k TV and the audio coming from the HDMI ARC to the receiver and out to the speakers. There is an a/v synch option in the receiver settings which allows me to give an even greater delay to the audio, but none that allows me to reduce the delay time (with it set to off there is still a delay). Totally unacceptable to me! If you don't mind watching video with the audio coming slightly after, then no problem. For me, it's going back. Can't believe all the time I wasted. At least I can return it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Steve, We are sorry to hear what happened. In this case, Please allow us to help you and make this a better experience. Kindly send us an email at [email protected] including my name, model number and this feedback post in the email. Hope to hear from you. Regards, David
"Excellent" open box isn't excellent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased an open box rated "Excellent" aka "including all original parts and packaging." The microphone and antenna were both missing. I can live without the microphone, but not the antenna. Replacement antenna costs $17 making the "open box" a much less attractive option. Sales personnel were very apologetic, but could not replace the antenna or reimburse the additional cost. So disappointed. Will probably return.
No, I would not recommend this to a friendFire Hazard
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overheats immediately when you turn it up. This thing is a fire hazard. I am returning it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Audioguy,
Thank you for the review and we're sorry to hear what happened with your unit. Although the receiver heats up during operation, this is not a malfunction. If you continuously use this receiver at a large volume, the cabinet temperature of the top, side and bottom rises considerably. To avoid burning yourself, do not touch the cabinet.
Place the receiver in a location with adequate ventilation to prevent heat buildup and prolong the life of the receiver. Do not place anything on top of the cabinet that might block the ventilation holes and cause malfunctions.
It's unfortunate that you are considering returning the unit. If you need further assistance regarding your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
Jess
Do not recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Surround sound will not work for streaming services. Will only allow you to use the 2 front speakers. When trying to use surround sound on any streaming service only background noise but the adds work fine. Could've kept my old stereo, atleast all the speakers worked for everything I used. Huge waste of money.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi WyattW,
Thanks for reaching out to us. We're sorry to hear that you have an issue with your Sony unit. If you are not able to get any surround sound effects when playing audio, there may be a problem with your hookup or there may be an incorrect setting. Please follow these troubleshooting steps to isolate the issue:
-Be sure to select the optimal sound field for the content. For details on the sound fields, see “Selectable sound fields and their effects.”
-If you still have the same problem after changing the sound field, make sure the speakers are securely and properly connected to the A/V stereo receiver.
-Check that the speaker settings are appropriate for the setup using “AUTO CAL” in the “” menu or “PATTERN” in the “” menu. Then check that sound is output from each speaker correctly using “T. TONE” in the “” menu.
-Perform a test tone operation to check if the speakers are functioning correctly.
-Increase the volume level of the speakers.
-Try selecting a different size (small or large) for the surround speakers in the menu.
-Select the correct speaker pattern on the Audio/Video (A/V) receiver.
For more information on setting up or to fully enjoy theater-like multi-channel surround sound (5.1 channel), please check the Operating instructions of this unit below.
https://www.sony.com/electronics/support/res/manuals/4726/55cd375e0f9e7103f2b6baa747ed9072/47269061M.pdf (see pages 15-17)
If you're unable to resolve your concern, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
Fragile and unreliable.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After less than year, product would click repeatedly from back of unit then go into protect mode. Mailed in for warranty repair, technicians could not reproduce the issue. Mailed back, worked fine for a year, now same issue has popped up, out of warranty. Not a speaker wire issue, problem is internal. Unpredictably stops working and goes into protect mode. Unless it can be repaired inexpensively it’s going in the trash. Fragile and unreliable.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ChuckM,
Thank you for the review and we're sorry to hear what happened with your AV receiver. We recommend connecting wired speakers with a nominal impedance of 6 ohms to 16 ohms. We also recommend using speaker wires that are anywhere between 12 to 16 gauge. These are most commonly used for connecting speakers to an amplifier or an AV receiver.
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Return
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking unit, but thought the tonal quality was lacking and the reason I am returning this item is that you can not connect an outside antenna to it,.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GarryK, We regret that the receiver had to be returned. Sony values the opinions of customers and is always striving to provide the best experience possible. It's sad that we can't help you troubleshoot the problem. We hope you'll consider Sony in your future purchase. Erin
Bricked by PROTECT
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just like others here, PROTECT bricked it about 2 yrs. in. Was fine otherwise. Won’t buy Sony AVRs now.
No, I would not recommend this to a friendNot good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Switches inputs randomly. Turns itself on randomly. Not enough control over speakers. Overall, not good.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BigSonyTV,
Thank you for the review and we do apologize for the inconvenience. Factory reset the AV receiver. You can clear all memorized settings andrestore the receiver to the factory default settings by the following procedure. Be sure to use the buttons on the receiver to perform this operation. Press (power) to turn off the receiver. Press and hold (power) for 5 seconds “CLEARING” appears on the display panel during initialization. When initialization is complete, “CLEARED ” appears on the display panel.
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Really bad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Every time I change channels a menu pops up asking what I want to do. watch,listen,easy setup,sound effects or speaker setting. So I have to grab the little remote control and hit the home button. If the channel is HD and I change to a non HD channel it asks the same thing. This is pure stupid. Had I known this before I purchased it I would never buy this thing.
No, I would not recommend this to a friendWon't Last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to replace my 30+ years old pioneer receiver. It is a nice system, but it won't last. I've only had it 2 years and the left front channel has gone out. I've tried different speakers, factory reset, etc., and nothing. I'll be looking for a receiver from a different brand.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SteveCz,
We're sorry to hear about the left front channel. Double check the speajer wires. We recommend using speaker wires that are anywhere between 12 to 16 gauge. These are most commonly used for connecting speakers to an amplifier or an AV receiver.
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Sony 5.1
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have had this for a few weeks so far I am pleased with my purchase..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tfw66,
Thanks for the purchase and we're glad you're pleased with the AV receiver. Sounds like you’ve upgraded your home entertainment system to work with the latest 4K TV’s and HDR sources. Equipped with 4 HDMI inputs, Bluetooth and a host of advanced features, your new receiver is ready for whatever and wherever your content takes you. Thank you for choosing Sony!
-David
Total Garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I suffered with this piece of crap for a year. Completely useless trash. I just ripped it out of my system, threw it on the ground and took a sledge hammer to it. So refreshing! I feel liberated. If you're considering buying this product, I strongly encourage you to just take $300 in cash and burn it. You'll get more value from the momentary warmth and light then you ever will from this total piece of garbage.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello JoelSmith,
We do apologize for the inconvenience. Please be assured we take this feedback very seriously and continuously strive to improve our products. If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not really that powerful, not enough features at all , even for the low price. I like Sony but was really disappointed on this one.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Will,
Thank you for the review and we do apologize for the inconvenience. We need more details regarding your concern. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Stopped work after 3 month
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was working good but after three month started problems: 1. HDMI ARC stopped to work. 2 Receiver didn't recognized by TV and if using external media device the volume can't changed through TV remote. Tried to contact Sony support but unsuccessful .Leave chat and support phone number doesn't work.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BYRY,
We are sorry to hear what happen. To isolate the issue, we recommend using a different high-speed HDMI cable. You may also find this link helpful on how to fix the ARC issues.
https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh590/articles/00020051
We hope to speak to you to resolve this matter,please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Help
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Having problems connecting it to my lg ai thinq tv. 55UQ7050ZUD
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MelissaP, We're sorry to hear that you're having an issue connecting this receiver to your LG TV. Please follow the troubleshooting steps on this link to resolve the connectivity issues you're experiencing: https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh590/articles/00020051
https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh590/articles/00173195
If you're unable to resolve the issue, may we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the STRDH590:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Sam
Ok
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What is the warranty process on this. I purchased this under a year ago and now it won't power on. It started acting funny like changing inputs on it's own but now it's not even turning on
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Erica, We regret to hear that the unit is no longer turning on. For power-related issues, please check if there's a light indicator on your stereo system after you complete each of these steps:
Securely plug your device to a working wall outlet.
Make sure that your device has enough ventilation.
Remove any surge protector.
If it still won't turn on, try a different wall outlet.
If the issue still occurs, repair may be required. Your unit comes with a 2-year limited manufacturer's warranty. For further assistance, please contact our product support team via email or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Hope this helps.
Regards,
Sam
Pay for endorsement
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What are your endorsement rates. ? I should get something for being part of your advertising.
No, I would not recommend this to a friendVery disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this reciever for Christmas and within 6 months the video on it has already stopped working.
No, I would not recommend this to a friend