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Customer reviews

Rating 4.6 out of 5 stars with 3925 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 3,925 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Now this is what makes a home theater sound amazin

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to upgrade from a very old and outdated Onkyo and I have to say I’ve found the holy grail of receivers. Easy setup, and with a speaker synch microphone, the reciever does all of the settings for you. I did a little tweaking for the sub woofer DBs but nothing I couldn’t easily handle. Was looking at this and a Dennon, and I’m very happy with my choice. Thanks Sony for yet another amazing product.

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth, Sound quality

    Rated 4 out of 5 stars

    Very good for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this hooked up for about a month now, and I'm very satisfied with it. I've really only been using it for TV sound (regular tv and a 4K player), as well as using the Bluetooth to play music on my phone. I'm very happy with the quality and clarity of both. Haven't used the FM tuner yet, I am a little disappointed that there is no AM band...but I rarely listened to that anyway, so it's not a big deal. Menu navigation is a bit confusing, but patience will ultimately pay off.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Small room 5.2 user

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced an old Denon AV receiver that was failing. New technology and features are pleasant improvement. Can't tell much difference in the sound from my old receiver but that was really good. Set up was easy and straightforward. Pleased with the unit so far.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rider,

      Very nice! We're glad you're pleased with your new Sony AV receiver. Sounds like you’ve upgraded your home entertainment system to work with the latest TVs and HDR sources. Equipped with 4 HDMI inputs, Bluetooth, and a host of advanced features, your new receiver is ready for whatever and wherever your content takes you. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Excellent Receiver

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great multipurpose receiver. Theater quality sound for movies, nice clean & punchy sound for music. Unit is easy to set up, but there is a small learning curve to use. Many of the receiver's features are not specifically detailed or described in the owners manual; instead they are only available via a document on Sony's website. Beyond that little quirk, its a fantastic unit.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Smitty, That's great! We're very pleased to hear you're enjoying the movie-theater quality experience, clean & punchy sound, and ease of set up of the unit. Sounds like you’ve upgraded your home entertainment system to work with the latest 4K TVs and HDR sources. Equipped with 4 HDMI inputs, Bluetooth, and a host of advanced features, your new receiver is ready for whatever and wherever your content takes you.

      We appreciate the feedback. For future reference, we can offer assistance on how to set up or operate the features and functions of your Sony Receiver by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can chat with one of our agents who would be glad to help. -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    *bubbles voice “decent”

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connection to e-arc hdmi makes it easy to control. Sound quality and intensity is awesome. The price is great only downside is if you crank the volume to max it will overheat after about 35-40 minutes of playtime and auto-off so it don’t melt its own face since it should have already melted yours.

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth, Price

    Rated 5 out of 5 stars

    Awesome bluetooth idea

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This worked perfectly for what I wanted. I replaced a very old receiver cause I wanted bluetooth capabilities. I was going to buy a bluetooth speaker but then I thought it would be way better to buy this receiver and run my bt through my giant speakers instead of a way lesser bt speaker. Turned out to be an awesome idea! It works great and not overly expensive.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rocknrollin,

      Very nice! Sounds like you’ve upgraded your home entertainment system to work with the latest 4K TV’s and HDR sources. Equipped with 4 HDMI inputs, Bluetooth and a host of advanced features, your new receiver is ready for whatever and wherever your content takes you.

      Thank you for choosing Sony!
      David Sony_US

  • Pros mentioned:
    Bluetooth, Sound quality

    Rated 5 out of 5 stars

    Just what I needed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had an older Sony unit that I bought in the '90s, which still works perfectly, btw, and sounds great. But... no bluetooth, and no HDMI. So I replaced it with this newer Sony and couldn't be happier... Sounds great, interfaces with my LG TV, and turns on automatically when I connect my iPhone via bluetooth.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tony, Thanks for sharing your experience with us. Sounds like you’ve upgraded your home entertainment system to work with the latest 4K TV’s and HDR sources. Equipped with 4 HDMI inputs, Bluetooth and a host of advanced features, your new receiver is ready for whatever and wherever your content takes you. Thanks for choosing Sony. Enjoy! -Craig Sony_US

  • Pros mentioned:
    Price, Sound quality

    Rated 3 out of 5 stars

    Average receiver

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is adequate Bought to replace an Onkyo receiver that was 22 years old. The onkyo was louder had more options than the Sony However it was also a more expensive option even 22 years ago So ultimately it was like comparing apples to oranges. The onkyo had the option to play all channels stereo so when listening to music via streaming or you tube it was quite a bit louder and still clear with Polk Audio speakers This receiver is easily 10-15 decibels lower. It does reproduce sounds accurately. Just not to the degree the more expensive Onkyo achieved. That being said I would recommend on its value.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KathyW,

      While we're glad that you like most of the features, especially its sound quality, we're sorry to learn if you find the receiver's volume level not as loud enough as you would liked. Your feedback is extremely important to us and is very much appreciated. There is 2-channel sound mode (2ch Stereo) on this receiver. When 2ch Stereo is selected, the receiver outputs the sound from the front left/right speakers only. There is no sound from the subwoofer. Monaural and multi-channel audio signals are output after being converted into a 2-channel signal.

      Low volume may also be a result of another component connected to one of the input sources, such as a Set-top Box (STB) or television. To troubleshoot low volume from the connected speakers or device, you may also find this link helpful.

      https://helpguide.sony.net/ha/strdh59/v1/en/contents/TP0001553100.html

      If there is something that we can help you with, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Best Buy Username:
      Model Number:
      Issue:
      Telephone Number:

      Regards,
      Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent Condition & Excellent Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased as an open box. The receiver was practically brand new other than a scratch on the front. The setup was straight forward and I liked how Sony included a calibration microphone making the setup such a convenience. The home theater is back to life with this receiver.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Stanley, Great! We're glad that you are happy with your purchase. You've upgraded your home entertainment system to work with the latest 4K TV’s and HDR sources. Equipped with 4 HDMI inputs, Bluetooth and a host of advanced features, your new receiver is ready for whatever and wherever your content takes you. Thanks for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great receiver but possible compatibility issue

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been very happy overall with the SONY STR-DH590 receiver and it's great features. However, there has been one unresolved issue: I purchased this model, understanding it to be fully compatible with my new SONY OLED XBR-48A9S TV. However, I have been unable to receive sound via the TV's HDMI (eARC/ARC) port. Multiple phone and chat sessions with SONY support techs didl not resolve. Receiver interacts in all ways except for the sound output. I suspect the issue is with the TV and not with the receiver, but because SONY was never able to determine and since they have not followed up with me, I am not able to give a 5 star rating. The good news is I am able to receive multi-channel sound from all my TV input sources via the digital optical connection. This does require manually switching between tv & audio system speakers.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BryanB,

      Thank you for the review and we do apologize for the inconvenience. Please allow us to help you and turn this into a better experience. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Best Buy Username:
      Model Number:
      Issue:
      Telephone Number:

      Regards,
      David Sony_US

  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Great simple 4K stereo.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! Easy set up! Initially had a problem with watching tv on antenna but chatting with support solved it. Have old wii, dvd, cd and smart tv attached. Sound is great for us with our 5 channel setup. Automatically turns on when tv comes on. Automatically switches sound to whatever we’re watching or listening to. No complaints! Would recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Vaprloc, We are happy to hear that you love your new Sony receiver. The STR-DH590 supports all the latest HDR formats(HDR10, HLG, and Dolby Vision). We hope you also utilize these video formats to give you remarkable video quality. The combination of superior video quality and great sound will improve your home theater experience. Also, be sure to check out the Bluetooth feature. You can easily play music from all your devices via Bluetooth to further enjoy your new 5.2ch 4K HDR Home Theater AV Receiver – STR-DH590. Thanks for your purchase. -Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony - STRDH590

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So Far so Good! Great sound and love the Bluetooth.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    New Amp.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered this product, arrived very quickly. Easy set up and it sounds Great, it replaced an old amplifier that I had set up in my ManCave for my TV and music system.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gifttoerica, Thank you so much for choosing and purchasing Sony STR-DH590 5.2Ch AV Receiver. We're delighted that this AV Receiver works fantastic so far in your man cave setup. At Sony we strive to put forward the best possible products for our customers. Good to know that you had a pleasant experience with our local dealer. Thank you for giving the product a perfect rating! -Jess Sony_US

  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Quality of sound.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow! Sony home theater system is phenomenal! Crystal clear sound, deep bass, and immersive surround sound. Easy setup, sleek design. Worth every penny! 5 stars isn't enough!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi User, This receiver is a great choice for an upgrade. We're very to hear you are happy and satisfied with your purchase and you like everything about this STR-DH590 5.2Ch AV Receiver! Thank you for your purchase and for giving the product a perfect rating! -Jess Sony_US

  • Pros mentioned:
    Bluetooth, Sound quality

    Rated 5 out of 5 stars

    Sony THR500

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony makes an excellent surround sound receiver, and this is a prime example!. Movies come to life with prudent placement of the speakers (I have Polk Audio, also purchased from Best Buy years ago). I use the Bluetooth to really get thhe most out of my Amazon Music playlists, the sound is amazing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Donnyrockaholic,

      Thank you for the 5-star rating! We're glad you like the AV receiver. Sounds like you’ve upgraded your home entertainment system to work with the latest 4K TV’s and HDR sources. Equipped with 4 HDMI inputs, Bluetooth and a host of advanced features, your new receiver is ready for whatever and wherever your content takes you. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Bluetooth, Ease of use

    Rated 5 out of 5 stars

    Sony Receiver with bluetooth

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a very old Sony Receiver and when we got a new TV/Internet provider the equipment was also very new and updated and we were not able to use our receiver without going backwards on the TV receiver, so we ran to Best Buy and bought a new Sony receiver. We bought the one with bluetooth so I could play my music that I've downloaded on my phone. It is awesome. This one is much easier to operate also.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 4 out of 5 stars

    Good value for money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s really good value for money! Easy to adjust. Looks pretty good! But I’d prefer receiver 7.2…

    I would recommend this to a friend
  • Pros mentioned:
    Power, Sound quality

    Rated 5 out of 5 stars

    Sony STRDH590

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connected it to the television and it immediately connected to it. Channels are loud and clear. Great value for the money. Fully 725 watts,

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CableCutter,

      Awesome! We're glad to hear that you like the clear sound quality and value of the AV receiver. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Bluetooth, Sound quality

    Rated 4 out of 5 stars

    Lots of options

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The set up information could have been more informative and clearer. I am using it for occasional audio for my tv; the receiver is connected to stereo speakers. It's 'surround sound for 2 speakers' setting works well and has a dimensional quality. The receiver's bluetooth for playing content from my tablet through the speakers works well too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Karzai,Thanks for your feedback about setting up your STR-DH590, 5.2 multi-channel AV Receiver. Sounds like you’ve upgraded your home entertainment system to work with the latest 4K TV’s and HDR sources. Equipped with 4 HDMI inputs, Bluetooth and a host of advanced features, your new receiver is ready for whatever and wherever your content takes you. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Bluetooth, Sound quality

    Rated 5 out of 5 stars

    All good here and to hear for the price and power

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not a real knowledgeable person around these things. But I will say that I needed a modern tech stereo to play music and go with some new speakers I purchased. The price and watts per channel blue tooth and brand all seemed right for the speakers and I’ve loved this stereo in the short time I’ve had it. Sound is good operation simple no complaints at all.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Andy,

      Very nice! Sounds like you’ve upgraded your home entertainment system to work with the latest 4K TV’s and HDR sources. Equipped with 4 HDMI inputs, Bluetooth, and a host of advanced features, your new receiver is ready for whatever and wherever your content takes you.

      Thank you for choosing Sony!
      David Sony_US