Customer Ratings & Reviews
- Model:
- STRDH590
- SKU:
- 10772187
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
The receiver is ok, the volume is not that great.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The output in strength is not that great and i have bose 301 speakers. It ok to connect to my tv but it's still weak.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cornellius, We appreciate the feedback. If you're getting a low level volume on your unit, please follow the troubleshooting steps on this link to resolve the issue: https://helpguide.sony.net/ha/strdh59/v1/en/contents/TP0001553100.html Hope this helps! -Sam
- Cons mentioned:Heat
Home theater
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.System gets too hot. I only had it for 1 day and that is not good at all.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Poor,
We are sorry to hear what happen with your AV receiver. Please allow us to help you and turn this into a better experience. For us to better assist you, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Hope to hear from you,
David
Already broken. Less than a year!!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Already broken. You’d think you could trust a Sony!
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Bad quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound and picture were good. Speaker calibration a bit tricky. In less than a month, inputs failed. Support wanted to take two weeks to fix it. Luckily Best Buy allowed me to return it.
No, I would not recommend this to a friend Didn't work so well
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This didn't work so well without new 65 inch screen TV. Had to be replaced. Geek Squad came and replaced it no service charge.
No, I would not recommend this to a friendIncompatible firmware and hard to use.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not connect Roku to TV. Extremely unstable intermittent connection. Every time you turn it on you need to select the source you want to watch. Need to unplug from wall outlet and power back on to get it to function.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi guarnold, we are sorry to hear that you're having an issue with your receiver. This is definitely not the experience we'd like you to have.
Please try following the steps on the help guide below to troubleshoot the issue.
https://helpguide.sony.net/ha/strdh59/v1/en/index.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Honest review
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gets the job done, I can't complain . Good product
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, MichaelH! We're glad that you are happy with your purchase. Sounds like you’ve upgraded your home entertainment system to work with the latest TVs and HDR sources. Equipped with 4 HDMI inputs, Bluetooth, and a host of advanced features, your new receiver is ready for whatever and wherever your content takes you. Thank you for the perfect star review and for choosing Sony! - Craig
remote seems inadiquate
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.amp performs as advertised .. the remote seems "weak" and we struggle pointing it properly at the unit to get it to function...
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi moomoo,
Make sure nothing is blocking the Infrared (IR) sensor on the AV Receiver. Some locations or TV stand designs can interfere with the IR signal from the remote control. Glass enclosures, as well as fluorescent or halogen lights, may prevent the IR signal from reaching the AV Receiver.
Regards,
David
Ok product
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is okay to use for a small living room. Not to use on an open space
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, Mikaz, We appreciate your feedback. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We will forward this to the right department. Thank you. -Vincent
loose connection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the connections on the back was not right, not broken but very loose. Returned unit.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi leia65,
It is unfortunate that the unit had to be returned. Please be assured we take this feedback very seriously and continuously strive to improve our products.
Regards,
David
Entry level receiver
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor interface and connection options at back. Returned it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ManishP,
It is unfortunate that the unit had to be returned. If in case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Terrible receiver
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 40watt speakers and all it does is power cycle absolutely terrible product going back to dennon
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BrianR,
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience. It is unfortunate to know that you're having an issue with your STR-DH590 5.2ch Home Theater AV Receiver. This is certainly not the news we'd like to hear from you. We want to make sure you’re taken care of and help check on your receiver. May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue/Concern:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
Sony Social Support
Mr.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item does not work the way the sales representative described. Nor does it work in conjunction with the woofer that I also purchased. If I was able to get my money back, I would do so in a heartbeat.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi HowardF,
We're sorry to hear what happened with your AV receiver. We need more details regarding your concern. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Open box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Return cause no remote or cables plus had a difficult time trying to hook it up
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Best, we're sorry to hear that you had returned your SONY unit. It is recommended to contact us for replacement parts, accessories, and software as they can be obtained from our Sony Parts and Accessories.
We have our support team that always happy to assist. You may email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
We hope you consider SONY again. ~Earl
Piece of garbage
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had the same speaker set up for a while and had a Marantz receiver then a Sony in the past. Wanted the 4K capability through the receiver so bought this piece of crap. It continues to just turn off in the middle of a show or movie. No error on the display. DON’T WASTE YOUR MONEY. I’ll never donate another penny to Sony again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Rdog, We regret to hear you're having some power related issues on your STRDH590 receiver. We would like to know more about this issue so we can better assist you. For now, please try to factory reset the unit, remove all the devices connected to the receiver, and observe it for a while to see if the issue reoccur.
To factory reset the unit, Press (power) to turn off the receiver. Press and hold (power) for
5 seconds.“CLEARING” appears on the display panel during initialization. When
initialization is complete, “CLEARED ” appears on the display panel.
May we contact you to help and get more information? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the :STRDH590
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Sam
Receiver
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s nice but it keep shutting off after volume 30
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Icmoc,
We're sorry to hear that. There might be a problem with the speaker wires or the actual speakers that you're using. When matching speakers and Audio/Video (A/V) receivers, the ohm rating of the speaker should be equal to or greater than the ohm rating of the receiver to avoid a risk of hardware damage. Any speakers that feature bare wire connection will work to this receiver, as long as their impedances are from 6 to 16 ohms.
We also recommend using speaker wires that are anywhere between 12 to 16 gauge. These are most commonly used for connecting speakers to an amplifier or an AV receiver
If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Never again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product was recommended to me by Best Buy’s. It is NOT COMPATIBLE with my other sound equipment. Thanks Best Buy’s. I am stuck.
No, I would not recommend this to a friendExcellent TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best TV! The picture is so sharp and clear. I am very satisfied with my purchase.
I would recommend this to a friendNot enough audio control
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing made movies sound like different versions of being in a cave. CRAP.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Zendog13, Thank you for the feedback on your experience with your STRDH590. To ensure you're getting the best audio experience, please follow the steps below:
-Check that all connecting cables are inserted to their input/output jacks on the receiver, speakers, and the devices.
-Check that MASTER VOLUME on the receiver is not set to “VOL MIN”.
-Check that the speaker settings are appropriate by using the following settings:
Perform Auto Calibration in [Easy Setup] from the home menu.
Press AMP MENU, then select “<SPKR>” - “PATTERN” on the display panel.
-Then check that sound is output from each speaker correctly by pressing the AMP MENU and selecting “<LEVEL>” - “T. TONE” on the display panel.
-Be sure to select the optimal sound field for the content. For details on the sound fields, see “Selectable sound fields and their effects.” using the Help Guide.
Should you need further assistance, please email us at [email protected] with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Horrible product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product didn’t last 2 months. Not sure why. The last one same brand quit after 2 years. Sad brand
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NoraR,
Thank you for reaching out to us. We're sorry to hear what happened on your A/V receivers. This is definitely not the experience we want you to have with us. We always aim to deliver a great experience, and we are gutted when don't meet expectation. We'd like to help and do the best possible for you.
May we contact you and get more information? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris