Customer Ratings & Reviews
- Model:
- STRDH590
- SKU:
- 6187502
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers regard the STRDH590 as a receiver with great sound quality and ease of use. Many appreciate its Bluetooth connectivity, reasonable price, and ample power, while also finding the setup process straightforward and enjoying its 4K capabilities and array of features. However, some customers have noted concerns regarding bass adjustments, overheating, size, and menu clarity.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Heat
Sony- STRDH590- 725w 5.2 ch Home theater receiver
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It kept getting really hot right from the start and quit working 2 weeks after that.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RichardC,
Thank you for the review and we're sorry to hear what happened with your unit. We're more than happy to help you out. We recommend not to install the appliance in a confined space, such as a bookcase or built-in cabinet. Although the receiver heats up during operation, this is not a malfunction. If you continuously use this receiver at a large volume, the cabinet temperature of the top, side and bottom rises considerably. Place the receiver in a location with adequate ventilation to prevent heat buildup and prolong the life of the receiver. Do not place the receiver near heat
sources, or in a place subject to direct sunlight, excessive dust, or mechanical shock. Do not place anything on top of the cabinet that might block the ventilation holes and cause malfunctions.
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
A complete waste of time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely horrible purchased it open Box certified got 300 miles to the mountains and found there was no owner's manual remote or Mike to set up the system
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joke,
We do apologize for the inconvenience. As a open box unit, usually it doesn't comes with remote control. However, check this link below for the manual of the unit.
https://helpguide.sony.net/ha/strdh59/v1/en/index.html
https://www.sony.com/electronics/support/res/manuals/4726/55cd375e0f9e7103f2b6baa747ed9072/47269061M.pdf
Hope this helps!
David
Decent budget stereo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup but the overall sound is not a strong and clean as I would hope.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Acvelo,
Thank you for sharing your honest review. We're glad that you like most of the features and ease of setup. We're sorry to learn if you find the overall audio quality not as great as you would liked. Double check the speaker wires. We recommend using speaker wires that are anywhere between 12 to 16 gauge. These are most commonly used for connecting speakers to an amplifier or an AV receiver.
To try and resolve the issue if the surround effect cannot be obtained, be sure to select the optimal sound field for the content. For details on the sound fields, see “Selectable sound fields and their effects.”. [PLII Movie] and [PLII Music] do not work when “” - “PATTERN” is set to “2.0” or “2.1”.
https://helpguide.sony.net/ha/strdh59/v1/en/contents/TP0001560176.html
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
Jess
Prob with HDMI
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounded fine but would not hookup via HDMI to my Lg 65" TV.Tried different HDMI cable and a call to Sony and Geek Squad. They ad no answer.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Disappointed,
We are sorry to hear what happen with your AV receiver. Please allow us to help you and turn this into a better experience. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Disappointment
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this receiver to match my Sony TV. Unfortunately I also bought a new Turn Table and the receiver would not connect to the turn table. So I could not use it. Waste of time and money if you want to hook up a turn table to this receiver. You have to buy another type of receive to add to this one.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ALBEE,
Thank you for the review and we do apologize for the inconvenience. To connect a turntable to a stereo system, the stereo system should have a phono input. If a phono input is not available, the turntable must have a built-in amplifier or an in-line amplifier must be used to connect the turntable to another input on the stereo system.
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
It stopped working..
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this at the end of April, and it's now the beginning of July.. so I've only owned it for a little over a month.. In the middle of watching TV, the receiver turned off. I tried turning it back on, and the display would not show anything at all, but the light would turn green as if it was on. About 6 seconds later, the receiver would turn itself off, and the light would turn red. I tried unplugging all of my speakers and subwoofer and plugged it into a different power source, but it still does the same thing.. Before this happened, the receiver worked fine and the quality was overall very great.. I'm pretty upset that it gave out so quickly, and I really don't know why. I don't turn it up very loud at all, so I don't think it has anything to do with how I was using it/the speakers I had connected.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Will, We apologize for any inconvenience that you experienced. Let's try to isolate the issue by following the troubleshooting steps provided on this link: https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh590/articles/00032091
If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
ok
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mine will no longer power on. The indicator light won't even turn. I've tried to get in touch with warranty but could not get any help
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Josh, We regret to hear that your STRDH590 receiver is no longer turning on. Let's try to isolate and resolve this issue by following the troubleshooting steps on this link:
https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh590/articles/00032599
Your unit comes with a 2-year limited manufacturer's warranty. If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
SONY makes inferior products
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.do you want to replace your stuff every year then buy some otherwise go elsewhere do your research and you’ll see
No, I would not recommend this to a friendGreat product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works wonderful especially as a open box item. No usage wear and came with everything except the box.
I would recommend this to a friendlittle bass with the sony unit 725
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spend the additional money and go big, the features will thank you for it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Beautiful,
We regret to hear that this unit failed to meet your expectations. If there is something technical that we can help you with, you visit our Sony support website or contact our product specialist.
https://www.sony.com/electronics/support (Sony Support website)
https://us.esupport.sony.com/support/s/support-contact?language=en_US (Chat support)
Regards,
David
Waiting for partial refund
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t come with the remote. (It should have come with all original pieces and accessories) Please refund $40 of my purchase. ($40 is the price Best Buy charges for missing remotes)
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi James,
We're sorry to hear what happened. It depends on how you purchase the unit. If the AV receiver is sold as an open box unit, supplied accessories might not be included. If you need assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Too complicated
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t know why it is so hard to get a receiver that you can hear the dialogue, this is not the one.
No, I would not recommend this to a friendgood
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You will need the digital audio cable for this. It is an additional cord.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi xxander,
Thank you for the review. Depending on your setup, additional connection might be needed to make it work properly. You’ve upgraded your home entertainment system to work with the latest 4K TV’s and HDR sources. Equipped with 4 HDMI inputs, Bluetooth and a host of advanced features, your new receiver is ready for whatever and wherever your content takes you. Thank you for choosing Sony!
Regards,
David
TechJunkie
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall very limited in what you can do unless the unit is completely hooked up to your television the display screen on the front of the unit is so basic you can barely tell when you are switching from various modes. Very disappointed so far at this point with this unit I am trying to determine whether return it but I believe I'm past that return date would not buy if I was asked!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tech2021,
We do apologize for the inconvenience. Please be assured we take this feedback very seriously and continuously strive to improve our products.
Regards,
David
Sony STR-DH590 Annoying Home Screen At Every Start
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Annoying Home Screen at Start Up Each time I turn on my Sony STR-DH590 AV receiver, the "home" menu comes up on my TV. I'm really sick of click yes I want to watch, yes use the SATV. I have to press the "Home" button in order for it to disappear. I'm searching for a fix so I don't have to dismiss the home screen on each startup. Sony doesn't seem to have an answer. I just want it to GO AWAY
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NancyNM, Thank you for purchasing the Sony STRDH590. We appreciate your feedback about the startup display when turning on the unit. Please be assured we take this very seriously and continuously strive to improve our products. Thanks for choosing Sony! -Sam
separate volume for bass & treble is most.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m really not satisfied with this receiver, Cuz this receiver doesn’t have separate volume control for bass & treble.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Funkify7, Thank you for the feedback on your experience with your STRDH590 receiver. We value your opinion and we would like to apologize if our product did not meet your expectations. There is no individual volume control for bass and treble, however, to ensure you're getting the best audio experience, please follow the steps below:
-Check that all connecting cables are inserted to their input/output jacks on the receiver, speakers, and the devices.
-Check that MASTER VOLUME on the receiver is not set to “VOL MIN”.
-Check that the speaker settings are appropriate by using the following settings:
Perform Auto Calibration in [Easy Setup] from the home menu.
Press AMP MENU, then select “<SPKR>” - “PATTERN” on the display panel.
-Then check that sound is output from each speaker correctly by pressing the AMP MENU and selecting “<LEVEL>” - “T. TONE” on the display panel.
-Be sure to select the optimal sound field for the content. For details on the sound fields, see “Selectable sound fields and their effects.” using the Help Guide.
Regards,
Sam
- Pros mentioned:Sound quality
Sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bang for the buck! I added this to my Sonos system to power more speakers and wowzer!
I would recommend this to a friend nice beginner receiver
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.decent entry level receiver it gets the job done. wish the on screen menu looked better it reminds me of a classic video game look
I would recommend this to a friendWell priced
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was not an easy installation. I am not technically literate. Once I hired someone to install the product worked very well.
I would recommend this to a friendNot what I expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted an receiver that would have pre amp in/outputs. The unit came with no remote and I would like to return it for a product that will facilitate aux/ and other items.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JayC,
We're sorry to hear what happen. It depends on how you purchase it. Open box unit usually doesn't comes with a supplied accessories. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David