Customer Ratings & Reviews
- Model:
- STRDH590
- SKU:
- 6187502
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers regard the STRDH590 as a receiver with great sound quality and ease of use. Many appreciate its Bluetooth connectivity, reasonable price, and ample power, while also finding the setup process straightforward and enjoying its 4K capabilities and array of features. However, some customers have noted concerns regarding bass adjustments, overheating, size, and menu clarity.
This summary was generated by AI based on customer reviews.
Not what I expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted an receiver that would have pre amp in/outputs. The unit came with no remote and I would like to return it for a product that will facilitate aux/ and other items.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JayC,
We're sorry to hear what happen. It depends on how you purchase it. Open box unit usually doesn't comes with a supplied accessories. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Gremlins in the box
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great, easy to set up! Randomly mutes itself and switches between inputs. Will be watching my Firestick and it will just turn on my DVD player and switch to it. Then it might just mute for no reason. When it is behaving itself it is just fine, but after turning it on its about a 5 minute fight before it will stay on a single input.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi there, We are sorry to hear that you are experiencing issues with the STRDH590. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please follow this article link https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh590/articles/00020051
Should you need assistance, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Price
Great price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beginners entry for stereo system, price was affordable and hookups are easy.
I would recommend this to a friend Not worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First issue is the Sony home screen, it pops up everytime you turn it on if you are using the hdmi arc. If you turn it, hdmi controller, off you're forced to use the receiver controller to turn it on and off. Had the unit for just over the 2 weeks best buy gives you to return the item, when it started clipping and powering off during game play and when streaming a movie. Have to now send it to Sony since Best buy won't return the item thats less than 3 weeks since purchased.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Disappointed, We regret to hear about this. With regards to the first issue, this is not a malfunction. The TV will turn on when you turn on the receiver because of the Control for HDMI function of the unit. I would suggest you go to the settings of the receiver and turn off the Control for HDMI function to not sync your TV with the unit.
Ref: https://helpguide.sony.net/ha/strdh59/v1/en/contents/TP0001553370.html
And with regards to the 2nd issue, if you haven't sent the unit back to us, please follow the troubleshooting steps on the link below:
https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh590/articles/00032091
If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Extra expense.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It could be connected to 4 previous SONY speakers but not the 5th (woofer).I will have to buy a new woofer.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Rail, We appreciate the feedback. Good to know it works great with your Sony speakers. We regret to hear you're having some issues getting your subwoofer to work. Let's try to isolate and resolve this issue by following the troubleshooting steps on the link below: https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh590/articles/00024783 If you are unable to resolve your concern, please email us at [email protected] with the following details: Name: Bestbuy Username: Model Number: Issue: Telephone Number: Sincerely, Sam
Okay
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to find a station that comes in with the wire antenna. Had to purchase a new antenna.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Refrigerator, thank you for purchasing our product. We're sorry to hear that you have an issue with your SONY unit. You may find this link helpful in resolving reception issues. (Refer to page 44):
https://www.sony.com/electronics/support/res/manuals/4726/55cd375e0f9e7103f2b6baa747ed9072/47269061M.pdf
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Pros mentioned:Bluetooth
Bought new, received open box used item.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came as obvious return when bought new. Fingerprints all over and scotch tape holding box together and instructions to outside box
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Great buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this on sale love it works great gives me the theater sound I wanted
I would recommend this to a friend Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Price was good, but unit was DOA. No sound out of left channel. Returning for something else.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tomball,
We are sorry to hear what happen with your AV receiver. If the unit is still with you, we would like to provide assistance. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
- Pros mentioned:Sound quality
ok sound system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this is an ok sound system but go with the onkyo one instead better unit for price
No, I would not recommend this to a friend Nice piece while it lasts.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Failed after only a couple years use. Had to buy a repair part . Also, I thought I had ordered a protection plan but could not find any evidence of such in my account.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BenM,
It is unfortunate to know what happened to your STR-DH590 and that you had to buy a part to repair your unit. This is certainly not the news we'd like to hear from you. For us to check if your unit comes with a protection plan, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We are looking forward to your message.
Sincerely,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
Great Surround Sound Receiver
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent receiver that pairs perfectly with my Sony XBR55X900F.
I would recommend this to a friend Receiver
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t used it much, hard to review it. Ok so far.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pppppp,
Thank you for the feedback. You may find our Sony support website helpful if you have any concern about the AV receiver.
https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh590
Sounds like you’ve upgraded your home entertainment system to work with the latest 4K TV’s and HDR sources. Equipped with 4 HDMI inputs, Bluetooth and a host of advanced features, your new receiver is ready for whatever and wherever your content takes you. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchase this to replace my blue ray player. Awesome sound.
I would recommend this to a friend - Pros mentioned:Sound quality
Easy Setup.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the HDMI ports and the on screen programming. plus, it sounds fantastic!
I would recommend this to a friend Works fine
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works good but you have to clear a screen on it every time you turn the tv off and back on.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Billy, We appreciate the feedback. Can you tell us more about this? Are you having issues connecting the unit to your TV? Is there a function that is not working? Please reach out to us so we can better assist you. Please email us at [email protected] with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Starter set
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great 5.2 starter. Just not a fan of you need to always you the receiver for sound. Sometimes that’s a bit over kill
I would recommend this to a friendWorks ok
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has limited output selection. Surround sound could be better. Adequate for most audio needs.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Fopa, We're glad to hear you're satisfied with your purchase. To ensure you're getting the best surround sound experience, please run the auto-calibration.
Ref: https://helpguide.sony.net/ha/strdh59/v1/en/contents/TP0001559209.html
Also, be sure to select the optimal sound field for the content.
Ref: https://helpguide.sony.net/ha/strdh59/v1/en/contents/TP0001560176.html
Regards,
Sam
- Pros mentioned:Sound quality
A great receiver for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality in a name brand product for any budget level.
I would recommend this to a friend - Pros mentioned:Sound quality
G8 buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a gud buy working gud and the output is also gud...
I would recommend this to a friend