Customer Ratings & Reviews
- Model:
- STRDH590
- SKU:
- 6187502
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers regard the STRDH590 as a receiver with great sound quality and ease of use. Many appreciate its Bluetooth connectivity, reasonable price, and ample power, while also finding the setup process straightforward and enjoying its 4K capabilities and array of features. However, some customers have noted concerns regarding bass adjustments, overheating, size, and menu clarity.
This summary was generated by AI based on customer reviews.
Don’t buy!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had less than a month and stopped working. Best Buy won’t do anything to fix or replace. So frustrating
No, I would not recommend this to a friendCan't hear the dialog
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this to replace our 5 speaker / 1 woofer Sony Receiver that finally burned out after 16 years of great service. We did not replace the speakers/woofer. We tried all kinds of different settings and configurations with the new Sony but never were able to hear the dialog because the background noises were too high. We took it back to Best Buy for a full refund and purchased an Onkyo complete with speakers which works just great! This Sony might work fine for music or gaming but not for movies or TV shows.
No, I would not recommend this to a friendExcellent condition on open box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought highest price open box because it says excellent condition, no blemishes. There is a small dent on the top. I don’t feel like sending it back as it’s a hassle, but asked for a review.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi John, We regret to hear about this. For product handling issues, please contact you authorized dealer. If you need further assistance, feel free to contact us at [email protected] with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Great Reciever!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With the help of Best Buy staff we found a receiver that ties all our audio equipment together.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Judy,
Thank you for the purchase and we're glad to hear that you had a great experience with our customer service. Sounds like you’ve upgraded your home entertainment system to work with the latest 4K TV’s and HDR sources. Equipped with 4 HDMI inputs, Bluetooth and a host of advanced features, your new receiver is ready for whatever and wherever your content takes you. Thank you for choosing Sony!
Regards,
David
crap
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.broke down in a little over a year. this is not a good receiver.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyA, We are sorry to hear that you are experiencing issues with your STRDH590. We'd love to troubleshoot the issue and make this a better experience for you. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came dente brand new out of the box. I don’t blame Bestbuy but Sony. Luckily it works perfectly fine. I just have to be reminded every time that Sony shipped the item dented.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Manny7546,
We are so sorry that you have received your receiver with some dents. This definitely not the buying experience we want our customers to have. Sony commitment to customer satisfaction is our top priority. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your receiver comes with a 2-year manufacturer's limited warranty from the date of purchase.
In any case that you need our assistance, please email at socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We value you being a Sony customer. Thank you for shopping Sony!
Sincerely,
Jess
Gift
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This item has been purchased as a Christmas gift so performance has not been evaluated yet
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Clemmie.
Thank you for the purchase and 5-star rating! Sounds like you’ve upgraded your home entertainment system to work with the latest 4K TV’s and HDR sources. Equipped with 4 HDMI inputs, Bluetooth and a host of advanced features, your new receiver is ready for whatever and wherever your content takes you. Thank you for choosing Sony!
-David
Shuts off
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got 2 klipsch towers n it powers off after a while of listening to music or watchin a movie
No, I would not recommend this to a friendChristmas present
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband Christmas present. He loves it. He told me this was the Best present.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JudithK, Amazing! We're really happy to hear your purchase went well and your husband loves the great features and incredible audio of his new STR-DH590, 5.2 multi-channel AV Receiver! The STR-DH590 supports all the latest HDR formats(HDR10, HLG, and Dolby Vision). We hope you also utilize these video formats to give you remarkable video quality. The combination of superior video quality and great sound will improve your home theater experience. Also, be sure to check out the Bluetooth feature. You can easily play music from all your devices via Bluetooth to further enjoy your new 5.2ch 4K HDR Home Theater AV Receiver – STR-DH590. Thank you for choosing Sony! -Jess
got some lemon.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Humming. lots and lots of humming. Humming was from the actual unit, not from the speakers. Think I got myself a lemon.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi hifisurfer,
We are sorry to hear what happen with your AV receiver. This is definitely not the news that we would like to hear. For us to better assist you, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Don’t buy!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this item since April and it’s defective.
No, I would not recommend this to a friendBluetooth
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Bluetooth is not working. I do not feel like taking it back to store. This was open box item. I expected it to work.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bluetooth,
We're sorry to hear if the Bluetooth is not working. Power reset the unit, simply unplug the unit and wait 1-2 minutes then plug the device back in and power on If power reset doesn't work, you can reset the sound fields to the default settings to isolate the issue.
https://helpguide.sony.net/ha/strdh59/v1/en/contents/TP0001553283.html
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
sony, never again
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.worked fine for 1.2 years then protected mode appeared and will not go away. i will never buy sony junk again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi smobro, we're sorry to hear that protected mode appeared and won't go away. This is definitely not the experience we'd like you to have. Allow us to help and turn this into a better experience.
To troubleshoot the problem, please follow the steps here:
https://helpguide.sony.net/ha/strdh59/v1/en/contents/TP0001553199.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Perfect part of a good stereo system.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Top product. I am very happy with this purchase. Adding components presently.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MargaritamaraM, Great! Thank you so much for choosing our STR-DH590 5.2 multi-channel AV Receiver. We're happy to hear it works great and the installation went well. Good to know that you like overall sound quality of the receiver. Sounds like you’ve upgraded your home entertainment system to work with the latest 4K TVs and HDR sources. Equipped with 4 HDMI inputs, Bluetooth, and a host of advanced features, your new receiver is ready for whatever and wherever your content takes you. Thank you for trusting Sony! -Jess
Excellent A/V Receiver for 5.2 surround sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This receiver seems to generate less heat in my A/V cabinet than my earlier model and delivers excellent pass-through of all devices, including bluetooth from my iPhone.
I would recommend this to a friendreceiver aggravation
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.too much aggravation to list after at least 6 visits and several phone calls
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CarlH,
Thank you for the review and we do apologize for the inconvenience. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Already broken. Less than a year!!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Already broken. You’d think you could trust a Sony!
No, I would not recommend this to a friendOpen box item gone bad!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thia was an open box. They said they are well tested before its put on the shelf to sell. NOT TRUE! This receiver keeps powering down when it turn i turn up the volume over 38.
No, I would not recommend this to a friendGreat for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice, works great. Remote is easy to use with the volume and mute button in great spot. Hooked to our TV & X Box One S and surround sound speakers easily.
I would recommend this to a friendNot very good
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this to replace my old receiver. I had some issues with it not responding and cause speaker noise on new speakers. I returned this
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi conepa, Thank you for the feedback on your experience with your STRDH590 receiver. We regret to hear you jad some noise-related issues with the unit and it had to be returned. This is usually not the case for our receivers nor the experience we want you to have.
If the unit is not responding, we recommend performing a factory reset. To reset the unit,
Turn off the receiver.
Hold down (power) on the receiver for 5 seconds.
“CLEARING” flashes on the display panel for a while, then changes to “CLEARED *”.
And, for speaker noise, it could be that the speaker wires are not properly connected to the speaker port. Also, when connecting speakers, make sure that the speakers are within the impedance rating of 6-16 ohms.
Hope this helps!
Regards,
Sam