Customer Ratings & Reviews
- Model:
- STRDH590
- SKU:
- 6187502
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers regard the STRDH590 as a receiver with great sound quality and ease of use. Many appreciate its Bluetooth connectivity, reasonable price, and ample power, while also finding the setup process straightforward and enjoying its 4K capabilities and array of features. However, some customers have noted concerns regarding bass adjustments, overheating, size, and menu clarity.
This summary was generated by AI based on customer reviews.
Defective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Received in good physical condition. Attached my existing Yamaha speakers from a previous Yamaha receiver and was not able to get it to work. I checked out each speaker with an old FM stereo receiver. All speakers checked out OK. I noted that SPK ON/OFF switch on the Sony Receiver read: NOUSE. At this point I decided the receiver was defective and plan on shipping it back.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi earphones,
We do apologize for the inconvenience. We recommend connecting wired speakers with a nominal impedance of 6 ohms to 16 ohms. We also recommend using speaker wires that are anywhere between 12 to 16 gauge. These are most commonly used for connecting speakers to an amplifier or an Audio/Video (A/V) receiver. If you need further assistance, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Dropped video
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It constantly loses video. I have to remove the HDMI cable from the back that goes to the TV, wiggle it, and hope it restores the signal. At least once a day, but sometimes several times an hour. The audio quality is good, and the video when it works is clear, but there's no excuse for it to constantly drop signal like that, especially from a brand name like Sony.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JHibberd, We are sorry to hear that you are experiencing issues with the STRDH590 Home Theater Receiver. We'd love to troubleshoot the issue and make this a better experienced for you. In the meantime,
Try pressing the input button on the remote control or turning INPUT SELECTOR on the receiver to select the input to which you want to watch.
Set your TV to the appropriate input mode.
Make sure that cables are correctly and securely connected to devices.
Disconnect the HDMI cable from the receiver and TV, and then reconnect the cable.
Set “SIG. FMT.” of the selected input to “STANDARD” in the “” menu.
Some playback devices need to be set up. Refer to the operating instructions supplied with each device.
Be sure to use a High Speed HDMI Cable with Ethernet when you view images or listen to sound, especially for 1080p, Deep Color (Deep Colour), 4K or 3D transmission. Premium High Speed HDMI Cable with Ethernet, which can support bandwidths up to 18 Gbps, is required for 4K/60p 4:4:4, 4:2:2 and 4K/60p 4:2:0 10 bit, etc.
If you want to play HDCP 2.2 content, connect the receiver to an HDMI input jack of a TV that is compatible with HDCP 2.2.
You may also try using a different HDMI cable to connect your STRDH590 to your TV.
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Didn’t work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get the unit to work If your looking for a unit that has A & B speaker switching this is not the unit
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Chris, Thank you for the feedback on your experience with your STRDH590. Unfortunately, this receiver doesn't have a speaker AB switch function. We recommend checking out the STRDH190 instead. -Sam
It was defective. No audio from tv.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get audio from tv once it was connected. Apparently defective and optical audio connection defective as well.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bulldog, We regret to hear about this. Let's try to isolate the issue by following the troubleshooting steps on this link: https://helpguide.sony.net/ha/strdh59/v1/en/contents/TP0001559233.html
If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Cons mentioned:Heat
Home theater
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.System gets too hot. I only had it for 1 day and that is not good at all.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Poor,
We are sorry to hear what happen with your AV receiver. Please allow us to help you and turn this into a better experience. For us to better assist you, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Hope to hear from you,
David
The receiver is ok, the volume is not that great.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The output in strength is not that great and i have bose 301 speakers. It ok to connect to my tv but it's still weak.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cornellius, We appreciate the feedback. If you're getting a low level volume on your unit, please follow the troubleshooting steps on this link to resolve the issue: https://helpguide.sony.net/ha/strdh59/v1/en/contents/TP0001553100.html Hope this helps! -Sam
- Pros mentioned:Bluetooth, Power, Price
Outstanding A/V receiver
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This received is excellent in every respect. The visual design is clean, controls are simple, and the remote is logically laid out. HDMI video signals are passed through with no indication that they are not running directly from the source. The sound is clear and precise, with plenty of power in each channel, even for large spaces. I've always been a fan of Sony receivers for their value and longevity, and this received continues in that tradition. An excellent product at an outstanding price.
I would recommend this to a friend Honest review
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gets the job done, I can't complain . Good product
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, MichaelH! We're glad that you are happy with your purchase. Sounds like you’ve upgraded your home entertainment system to work with the latest TVs and HDR sources. Equipped with 4 HDMI inputs, Bluetooth, and a host of advanced features, your new receiver is ready for whatever and wherever your content takes you. Thank you for the perfect star review and for choosing Sony! - Craig
Terrible receiver
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 40watt speakers and all it does is power cycle absolutely terrible product going back to dennon
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BrianR,
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience. It is unfortunate to know that you're having an issue with your STR-DH590 5.2ch Home Theater AV Receiver. This is certainly not the news we'd like to hear from you. We want to make sure you’re taken care of and help check on your receiver. May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue/Concern:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
Sony Social Support
Incompatible firmware and hard to use.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not connect Roku to TV. Extremely unstable intermittent connection. Every time you turn it on you need to select the source you want to watch. Need to unplug from wall outlet and power back on to get it to function.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi guarnold, we are sorry to hear that you're having an issue with your receiver. This is definitely not the experience we'd like you to have.
Please try following the steps on the help guide below to troubleshoot the issue.
https://helpguide.sony.net/ha/strdh59/v1/en/index.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Didn't work so well
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This didn't work so well without new 65 inch screen TV. Had to be replaced. Geek Squad came and replaced it no service charge.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Bad quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound and picture were good. Speaker calibration a bit tricky. In less than a month, inputs failed. Support wanted to take two weeks to fix it. Luckily Best Buy allowed me to return it.
No, I would not recommend this to a friend Never again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product was recommended to me by Best Buy’s. It is NOT COMPATIBLE with my other sound equipment. Thanks Best Buy’s. I am stuck.
No, I would not recommend this to a friendOk product
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is okay to use for a small living room. Not to use on an open space
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, Mikaz, We appreciate your feedback. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We will forward this to the right department. Thank you. -Vincent
remote seems inadiquate
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.amp performs as advertised .. the remote seems "weak" and we struggle pointing it properly at the unit to get it to function...
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi moomoo,
Make sure nothing is blocking the Infrared (IR) sensor on the AV Receiver. Some locations or TV stand designs can interfere with the IR signal from the remote control. Glass enclosures, as well as fluorescent or halogen lights, may prevent the IR signal from reaching the AV Receiver.
Regards,
David
Mr.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item does not work the way the sales representative described. Nor does it work in conjunction with the woofer that I also purchased. If I was able to get my money back, I would do so in a heartbeat.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi HowardF,
We're sorry to hear what happened with your AV receiver. We need more details regarding your concern. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
loose connection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the connections on the back was not right, not broken but very loose. Returned unit.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi leia65,
It is unfortunate that the unit had to be returned. Please be assured we take this feedback very seriously and continuously strive to improve our products.
Regards,
David
Entry level receiver
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor interface and connection options at back. Returned it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ManishP,
It is unfortunate that the unit had to be returned. If in case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Open box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Return cause no remote or cables plus had a difficult time trying to hook it up
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Best, we're sorry to hear that you had returned your SONY unit. It is recommended to contact us for replacement parts, accessories, and software as they can be obtained from our Sony Parts and Accessories.
We have our support team that always happy to assist. You may email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
We hope you consider SONY again. ~Earl
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It needed a cell service or an iPhone to work properly for our needs. It was for a teenager to track there meds and alert us if there was a problem.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Greg,
Thanks for reaching out to us with your concern. We regret to hear the AV Receiver is not working properly. This definitely not the buying experience we want our customers to have. Sony commitment to customer satisfaction is our top priority. We would like to know a little bit more detail about the situation you faced with the AV Receiver.
For us to better assist you, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We value you being a Sony customer. We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Jess