Customer Ratings & Reviews
- Model:
- STRDH590
- SKU:
- 6187502
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers regard the STRDH590 as a receiver with great sound quality and ease of use. Many appreciate its Bluetooth connectivity, reasonable price, and ample power, while also finding the setup process straightforward and enjoying its 4K capabilities and array of features. However, some customers have noted concerns regarding bass adjustments, overheating, size, and menu clarity.
This summary was generated by AI based on customer reviews.
Piece of garbage
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had the same speaker set up for a while and had a Marantz receiver then a Sony in the past. Wanted the 4K capability through the receiver so bought this piece of crap. It continues to just turn off in the middle of a show or movie. No error on the display. DON’T WASTE YOUR MONEY. I’ll never donate another penny to Sony again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Rdog, We regret to hear you're having some power related issues on your STRDH590 receiver. We would like to know more about this issue so we can better assist you. For now, please try to factory reset the unit, remove all the devices connected to the receiver, and observe it for a while to see if the issue reoccur.
To factory reset the unit, Press (power) to turn off the receiver. Press and hold (power) for
5 seconds.“CLEARING” appears on the display panel during initialization. When
initialization is complete, “CLEARED ” appears on the display panel.
May we contact you to help and get more information? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the :STRDH590
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Sam
Receiver
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s nice but it keep shutting off after volume 30
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Icmoc,
We're sorry to hear that. There might be a problem with the speaker wires or the actual speakers that you're using. When matching speakers and Audio/Video (A/V) receivers, the ohm rating of the speaker should be equal to or greater than the ohm rating of the receiver to avoid a risk of hardware damage. Any speakers that feature bare wire connection will work to this receiver, as long as their impedances are from 6 to 16 ohms.
We also recommend using speaker wires that are anywhere between 12 to 16 gauge. These are most commonly used for connecting speakers to an amplifier or an AV receiver
If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Horrible product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product didn’t last 2 months. Not sure why. The last one same brand quit after 2 years. Sad brand
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NoraR,
Thank you for reaching out to us. We're sorry to hear what happened on your A/V receivers. This is definitely not the experience we want you to have with us. We always aim to deliver a great experience, and we are gutted when don't meet expectation. We'd like to help and do the best possible for you.
May we contact you and get more information? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris
Not enough audio control
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing made movies sound like different versions of being in a cave. CRAP.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Zendog13, Thank you for the feedback on your experience with your STRDH590. To ensure you're getting the best audio experience, please follow the steps below:
-Check that all connecting cables are inserted to their input/output jacks on the receiver, speakers, and the devices.
-Check that MASTER VOLUME on the receiver is not set to “VOL MIN”.
-Check that the speaker settings are appropriate by using the following settings:
Perform Auto Calibration in [Easy Setup] from the home menu.
Press AMP MENU, then select “<SPKR>” - “PATTERN” on the display panel.
-Then check that sound is output from each speaker correctly by pressing the AMP MENU and selecting “<LEVEL>” - “T. TONE” on the display panel.
-Be sure to select the optimal sound field for the content. For details on the sound fields, see “Selectable sound fields and their effects.” using the Help Guide.
Should you need further assistance, please email us at [email protected] with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Excellent TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best TV! The picture is so sharp and clear. I am very satisfied with my purchase.
I would recommend this to a friendReturned It
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A terrible receiver that doesnt work. It has a mind of its own an changes source wothout any prompt. I returned it for the Denon that works much better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Musthave,
Thank you for the feedback. It is unfortunate that the unit had to be returned. Thank you for sharing your experience and we hope you will consider Sony again in a future purchase.
Regards,
David
Was a Great Reciever. Just died after 2 Years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortuantely thusbwas a really good receiver, but it just died after 2 years.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jeanne,
We're sorry to hear that you have an issue with your Sony unit. This is not the buying experience that we want our customer to have. We would like to know a little bit more detail about the situation you faced with the AV Receiver.
In the meantime, if the AV receiver won't turn on, please follow the troubleshooting steps on the link below to resolve this issue.
https://www.sony.com/electronics/support/articles/00032599
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
- Pros mentioned:Ease of use
Not LOUD enough
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install, but the sound is not LOUD enough. I have an older Kenwood receiver that is so much louder. I returned it and will look for another brand.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AraseliS,
We do apologize for the inconvenience. It is unfortunate that the unit had to be returned. The sound quality will depend in the source that you're playing. Thank you for sharing your experience and we hope you will consider Sony again in a future purchase.
-David
- Pros mentioned:Bluetooth, Sound qualityCons mentioned:Size
Great Entry Level Receiver
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.SUMMARY: I am new to the A/V receiver world, but this receiver more than meets my needs. At 145W per channel, supporting up to 5.2 channels, this is more than enough receiver for me. I would never use two subs given that I share walls with neighbors, but it's great to have the option. Solid, clean sound, easy to set up and use. Would recommend Pros: Aside from sounding and working great, 4 HDMI inputs, all HDCP 2.2 ready, which is great because it essentially makes this future proof if you have yet to jump up to a 4K set up. The HDMI out to the TV is ARC ready. This stands for Audio Return Channel and simplifies the connection to the TV if your TV also has an ARC-ready input. You don't need the digital audio optic cable in that case. Tons of presets for sound stages and lots of options for tweaking sound to your liking. Comes with a radio antenna if you like FM radio as well as a calibration mic to calibrate your surround system. Also I find the design to be very sleek and minimal, which is a plus. Cons: It's big and heavy, which is a good sign when it comes to audio equipment, but still takes up a fair amount of room. Small gripe, but the speaker connections for your center channel and surrounds are the standard clip-in that holds the bare end of the wire. The left and right front channels are compatible with banana plugs, which make plugging in/out easier, but it's a small complaint.
I would recommend this to a friend Great start soon into unrecoverable protect mode
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This started out fine but soon went into a "Protect" Mode which after a clearing of settings per instructions in the manual never got out of Protect Mode. I will have to return it to Best Buy
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DefectiveTech,
We are sorry to hear that. The PROTECT and PUSH POWER messages will flash alternately when the protective device of the amplifier has been activated because a strong signal was input, or if there is a short-circuit detected.
To resolve the issue, turn the amplifier off and leave it off for at least 30 minutes. If the issue continues to occur after the unit is turned back on, check the speaker cables to eliminate the short-circuit problem.
Regards,
David
It didn’t work as anticipated
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to replace my old Sony receiver that did not have hdmi and arc capability. I connected it to my new LG tv and my older Bose speakers. It was horrible and the sound was terrible. The Geek Squad tech said it would never be any better. I returned it and purchased a LG sound bar for the same price. Much better now.
No, I would not recommend this to a friendWouldn’t recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to extend the signal across a 50’ active HDMI cable, and it didn’t work.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello GRamos, we regret that the receiver failed to meet your expectations. We would like to know more from you. Kindly send us an email at [email protected] a brief description of the issue you have including my name and this feedback post in the email. Hope to hear from you.
Regards,
Erin
Sony Social Support
Poor sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor sound quality. Also extremely difficult to operate.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Philip1949, We appreciate your feedback about the sound quality and we regret to hear you're having difficulty on how to operate the unit.
To ensure you're getting the best audio experience, please follow the steps below:
-Check that all connecting cables are inserted to their input/output jacks on the receiver, speakers, and the devices.
-Check that MASTER VOLUME on the receiver is not set to “VOL MIN”.
-Check that the speaker settings are appropriate by using the following settings:
Perform Auto Calibration in [Easy Setup] from the home menu.
Press AMP MENU, then select “<SPKR>” - “PATTERN” on the display panel.
-Then check that sound is output from each speaker correctly by pressing the AMP MENU and selecting “<LEVEL>” - “T. TONE” on the display panel.
-Be sure to select the optimal sound field for the content. For details on the sound fields, see “Selectable sound fields and their effects.” using the Help Guide.
For future reference, we can offer assistance on how to operate any Sony unit by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can chat with one of our agents who would be glad to help. Thank you for buying Sony and please let us know if we can help with any Sony products you currently have or buy in the future. -Sam
Reciever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very good and returned it for a dennon........
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Raverjr3,
It is really unfortunate to hear our STRDH590 5.2ch Home Theater AV Receiver did not live up to your expectations and that it needs to be returned. This receiver is equipped with 4 HDMI inputs, Bluetooth, and a host of advanced features which makes this receiver ready for whatever and wherever your content takes you. We appreciate your input, and we will surely take note of it as we always strive to make this a better experience.
Sincerely,
Romeo
Missing screws to connect speakers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Missing screws to connect speakers. N ok t having good connection
I would recommend this to a friendGreat value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn’t be happier because this made my life complete
I would recommend this to a friend0 what would not purchase again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One subwoofer channel had a broken connector on the back of the unit so you couldn't plug anything into it overall it's a piece of junk
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jaded, Thanks for the feedback. We're sorry that your AV receiver had issues with the connectors. We recommend reaching out to an authorized service center for repair. https://us.esupport.sony.com/support/s/service?language=en_US&cpint=spt-subfooter_prodrepair
Should you need further assistance, you may reach us back at at socialsupport@am.sony.com with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
Could've lasted longer.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good when it worked. Did everything I wanted it to, but then it would just power cycle any time I tried to do anything, happened 2 months within owning it, what a shame.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alexciel, we're sorry to hear that the receiver just power cycle any time. This is definitely not the experience we'd like you to have. Allow us to help and turn this into a better experience.
In the meantime, please try the following:
If “” - “AUTO.STBY” is set to “STBY ON” on the display panel, set it to “STBY OFF”.
The sleep timer function was activated.
“PROTECT” was activated.
Additional steps to follow is available here: https://helpguide.sony.net/ha/strdh59/v1/en/contents/TP0001553098.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Stereo receiver
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Rec'd this item as a Christmas present. Sound quality could be better.
I would recommend this to a friendLacks power
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan. Not enough power. Power cuts out. Hoped for more.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi David,
We do apologize for the inconvenience. Any speakers that feature bare wire connection will work to this receiver, as long as their impedances are from 6 to 16 ohms. We also recommend using speaker wires that are anywhere between 12 to 16 gauge. These are most commonly used for connecting speakers to an amplifier or an AV receiver.
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David