Customer Ratings & Reviews
- Model:
- STRDH590
- SKU:
- 6187502
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers regard the STRDH590 as a receiver with great sound quality and ease of use. Many appreciate its Bluetooth connectivity, reasonable price, and ample power, while also finding the setup process straightforward and enjoying its 4K capabilities and array of features. However, some customers have noted concerns regarding bass adjustments, overheating, size, and menu clarity.
This summary was generated by AI based on customer reviews.
Home entertainment receiver
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted a receiver that had onboard CD/DVD player, associate sold me receiver W/Out onboard CD/DVD player.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi receivercddvd,
We do apologize for the inconvenience. Unfortunately, we don't have an AV receiver that has a CD or DVD player. Please be assured we take this feedback very seriously and continuously strive to improve our products.
Regards,
David
Review: Sony Receiver 5.2 - Not Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t like the sound. Tried a different model which was much better sound than this one, so I returned this one
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RDBest,
It is unfortunate that the unit had to be returned. Please be assured we take this feedback very seriously and continuously strive to improve our products.
Regards,
David
No HDR
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s awful. Basically just a coin flip for if it wants to run HDR for video games this thing is a waste of money.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Zach,
We do apologize for the inconvenience. Please be assured we take this feedback very seriously and continuously strive to improve our products. You may find this link helpful regarding your concern.
https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh590/articles/00171719
Regards,
David
No Dolby atmos
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works for what it is but wish it had Dolby atmos support.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Craftcrasher,
Thank you for the review. Unfortunately, the STRDH590 does not support Dolby atmos. If you wish to upgrade in the future, we recommend our STR-DH790. Sounds like you’ve upgraded your home entertainment system to work with the latest 4K TV’s and HDR sources. Equipped with 4 HDMI inputs, Bluetooth and a host of advanced features, your new receiver is ready for whatever and wherever your content takes you. Thank you for choosing Sony!
-David
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give it zero stars I would. Very poor interface and defaults to “TV” mode. Returned within 24 hours.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mrhorrible, Thank you for the feedback on your experience with your STRDH590. We regret to hear that the unit had to be returned. This is usually not the case for our receivers nor the experience we want you to have. If the unit defaults to TV input, please make sure that the unit is connected to the TV via HDMI ARC on both ends and the control for HDMI function turned on.
We want to make sure that you’ve been taken care of by your authorized reseller. please email us at [email protected] with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
didn't work out of box.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.From the first, had to turn off and on a couple times to get it to display anything. Kept it 2 days before returning
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Josh, We regret to hear that the unit had to be returned. This is usually not the case for our AV receivers nor the experience we want you to have. Please be assured we take this very seriously and continuously strive to improve our products. Thanks for the feedback. -sam
garbo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.doesn't work. no power to the unit. had to throw it out and buy a different one because i couldnt return it
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi jjjj, We apologize for any inconvenience that you experienced. This is usually not the case for our receivers nor the experience we want you to have.
Your unit comes with a 2-year limited manufacturer's warranty. If you still have the unit and need further assistance, please email us at [email protected] with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Not the best for ceiling speakers
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only lasted 1 year before it stopped working. Should have returned but missed my window.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bene,
We are sorry to hear what happen. We encourage you to make use of our many online resources to help with questions regarding your Sony product.
https://www.sony.com/electronics/support (Sony Support website)
https://us.esupport.sony.com/support/s/support-contact?language=en_US (Chat support)
Regards,
David
Too fragile
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely delicate. Broke twice for no reason in less than 1 year. do not buy it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Salv,
We are sorry to hear that. Please be assured we take this feedback very seriously and continuously strive to improve our products. To further assist you, we recommend visiting our Eservice website to locate a repair center near you. https://us.esupport.sony.com/support/s/service?language=en_US
Regards,
David
Didn't last a year
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sub out is no longer working on the amp. It didn't even last a year.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kevin, thank you for reaching out to us with your concern.
We sincerely regret to hear you are having an issue with the sub-out port of your STR-DH590. We are not sure on what brand/model of active subwoofer you have this receiver connected to. However, you may try following the steps provided on the link below and see if it resolves the problem:
https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh590/articles/00024783
Your unit comes with a 1-year warranty. If the issue persists, please email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We appreciate you, and thanks for choosing Sony!
Sincerely,
Romeo
Sony Social Support
One port does not work
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After one year one of hdmi port was broke . Ok, I have more 5, but I payed for those ports
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Wilsonsp, We regret to hear that one of the HDMI port is not longer working. To further isolate the issue, please try to connect different devices to the broken HDMI port. If switching devices didn't resolve the issue, please perfomr a factory reset to the unit. To factory reset the unit, Press (power) to turn off the receiver. Press and hold (power) for 5 seconds.“CLEARING” appears on the display panel during initialization. When initialization is complete, “CLEARED ” appears on the display panel. May we contact you to help and get more information? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony Model Number: Additional Information regarding your experience with the :STRDH590 We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony! Sincerely, Sam
- Pros mentioned:Sound quality
Makes it easy to do it right!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Pioneer receiver I got around 1998 finally died (well the optical audio input stopped working, otherwise, she is still chugging along). I have always had a hodge podge system, mainly two custom DSG speakers made in Ann Arbor with built in woofer/mid/tweeter. These things worked and sounded great and I never 'needed' more. I have tried other modern receivers but not wanting to wire in all the additional speakers when I am just looking for amplification and clarity I always shrugged it off. I took this opportunity to get exactly what I wanted and give true 5.2 a try and I wish I would have done it a decade earlier. I never installed a solid center speaker nor did I ever have a full 5.1 or 5.2 system hooked up. Finally I took the time to hook up a full set of speakers I have aquired over the years, polk bookshelf, in back, polk towers in front, polk powered sub as well as a polk center. All polk but all bought at different times (each set has a different logo style). I took the time and got new speaker cable and wired everything in as well as I can. Clean lines, routed the cables where they were functional but looked good, etc. I got the receiver (slightly smaller than my old Pioneer!!! which is a big plus) hooked up. I don't plan on running HDMI pass through but I did plug the HDMI out to the TV for the initial set-up. I put the calibration microphone in the best seat in the house and went through the initial configuration. 5 remote clicks (that were just clicking yes/ready/ok) and some funky sounds later and the system was done. I re-watched a movie I had just watched the other night on it and what an experience. My basement now sounds like a movie theatre. Afterwards I put on Fear Inoculum from Tool and let that play through and had an out of body experience. This system does EXACTLY what it is supposed to. Supports 5.2 just fine, is super easy to set-up, and sounds great. I am super happy I didn't go with more or less. Would buy again in a heartbeat.
I would recommend this to a friend Product didnt work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return the item because it burnt out within 1 day of purchasing got a yamaha from best buy instead
No, I would not recommend this to a friendBought it to replace my old Yamaha receiver
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointing. I couldn't make it work. I was expecting more from a Sony equipment.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Joseb911, Thank you for the feedback on your STRDH590. We regret to hear about this. This is usually not the case for our AV receivers nor the experience we want you to have. We would like to know more about your issue so we can better assist you.
May we contact you to help and get more information? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the STRDH590:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Sam
Missing parts
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came without all the parts. Not sure how good it is since we can’t use it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SioL, we're sorry to hear that you have an issue with your SONY unit. You may coordinate with your dealer for this matter.
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Andrew
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sell me bad receiver and they don’t care for and don’t buy from best buy
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Theydontlikeme,
We are sorry to hear what happen with your AV receiver. Please allow us to help you and turn this into a better experience. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
- Pros mentioned:Price, Sound quality
Great value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This unit supports 5.2 surround sound, but I just wanted a fairly powerful stereo amplifier. I wanted an HDMI ARC connection to watch tv using just one remote. This unit doesn't have all the latest frills like WiFi but it gives very good sound with the ARC function. At $350 it's a great value... I love it! Unlike some other amps I looked at, it does have tone controls, but no knobs- you have to open a settings menu. Which is fine if you don't monkey with the tone frequently
I would recommend this to a friend bad unit
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.defective unit only front speakers would work tech service could not solve
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi surferg, We regret to hear about what happened to your AV receiver. This is usually not the case for our receivers nor the experience we want you to have. We would like to know more about this so we can better assist you.
May we contact you to help and get more information? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the STRDH590 :
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Sam
Don’t expect much
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fine for a basic setup but don’t expect anything custom.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ryan,
We regret to hear that this unit failed to meet your expectations. Please be assured we take this feedback very seriously and continuously strive to improve our products. If there is something that we can help you with, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number
Regards,
David
Cheap Quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right after the first year the optical port is broken and went inside
No, I would not recommend this to a friend