Customer Ratings & Reviews
- Model:
- STRDH590
- SKU:
- 6187502
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
to a friend
Customers are saying
Customers express satisfaction with the product's sound quality. They describe the sound quality as incredible.
This summary was generated by AI based on customer reviews.
Don't buy this.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The piece of equipment did the same as the last one I purchased there. The volume clips and reverts to minimum. The item truly lacks quality.
No, I would not recommend this to a friendTerrible service fro Geek Squad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had three appointments to have a remote setup. No one has shown up. That’s 24 hours of my time wasted. You still have the remote. How do you get this done?
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NotHappy,
We are sorry to hear that. To further assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Not good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t work with center speaker or bookshelf speakers only sound coming through was from the tower speakers
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kate,
We are sorry to hear that. We recommend connecting wired speakers with a nominal impedance of 6 ohms to 16 ohms. We also recommend using speaker wires that are anywhere between 12 to 16 gauge. These are most commonly used for connecting speakers to an amplifier or an Audio/Video (A/V) receiver. Also, double-check your speaker pattern and make sure its correct. See page 38 from this link for more details.
https://www.sony.com/electronics/support/res/manuals/4726/55cd375e0f9e7103f2b6baa747ed9072/47269061M.pdf
Regards,
David
Receiver
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We required tech service to install this product, but someone more tech savvy would probably do just fine.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BobE, Thank you for purchasing the Sony STRDH590 receiver! We're sorry to hear that you had to contact your tech service to install this receiver.
For future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony product by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help.
Sounds like you’ve upgraded your home entertainment system to work with the latest 4K TVs and HDR sources. Equipped with 4 HDMI inputs, Bluetooth, and a host of advanced features, your new receiver is ready for whatever and wherever your content takes you. Thanks for choosing Sony! -Sam
Ready to return
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install. It overheats fast and the sound goes out
No, I would not recommend this to a friendVery dissapointed.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned, would not process Dolby audio from TV and would not work with Bose surround speaker system. Had to go elsewhere.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RichInDC,
It is unfortunate that the unit had to be returned. Compatibility will depend on your TV and source that you're playing.
Regards,
David
Did not work.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received a Sony and head geek squad come and install with my home theater system. The Sony did not work I had to return it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jones,
We're sorry to hear that. If the unit is still with you, we are more than happy to help you out. Please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Little help
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No one was able to tell me definitively if this had a digital tuner. It does NOT. This means a drive back to Madison to return the thing.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Uninformed,
Thank you for sharing your experience using our STR-DH590, 5.2 multi-channel AV Receiver. We apologize for the inconvenience this may have caused you. It's unfortunate to hear you're considering to return the receiver. If you have still have the unit, please allow us to help you and turn this into a better experience.
This unit has FM tuner with 30 digital presets. Station names, auto tuning and direct tuning are also available. Please access the following link for some helpful information: https://helpguide.sony.net/ha/strdh59/v1/en/contents/TP0001553334.html
We appreciate your feedback as it helps improve the product. Should you need further assistance or more information about our product, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy
Username:
Model Number:
Issue:
Telephone Number:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks for letting us help assist you.
Sincerely,
Jess
Junk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Receiver does not do what the salespeople said it was capable of doing.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RolfZ,
Thank you for the review and we do apologize for the inconvenience. We need more details regarding your issue. We are more than happy to help you out, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Opps
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It had to be returned to the store, it did not work.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi oldfathertime,
We do apologize for the inconvenience. It is unfortunate that the unit had to be returned. If the unit is still with you, we're more than happy to help you out. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Str-590 receiver
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t us it.it will not pair with my tv. I have a onn Ruko tv
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Charlieleathjr, thank you for choosing and purchasing our product. We're sorry to hear that you have an issue connecting your SONY unit with your TV. We recommend connecting the receiver with your TV using HDMI cable. Please follow this link for more details:
https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh590/articles/00019675
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Defective!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is connected to out smart TV and other components and the volume is constantly cutting out. It is like an old record skipping.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi jshildberg3, We regret to hear about this. Is the audio cutting out on all the inputs/sources? Are all the speakers affected by this issue? Let us try to isolate this issue by following the troubleshooting steps on the link below:
https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh590/articles/00023449
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Review: Sony Receiver 5.2 - Not Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t like the sound. Tried a different model which was much better sound than this one, so I returned this one
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RDBest,
It is unfortunate that the unit had to be returned. Please be assured we take this feedback very seriously and continuously strive to improve our products.
Regards,
David
No HDR
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s awful. Basically just a coin flip for if it wants to run HDR for video games this thing is a waste of money.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Zach,
We do apologize for the inconvenience. Please be assured we take this feedback very seriously and continuously strive to improve our products. You may find this link helpful regarding your concern.
https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh590/articles/00171719
Regards,
David
Home entertainment receiver
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted a receiver that had onboard CD/DVD player, associate sold me receiver W/Out onboard CD/DVD player.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi receivercddvd,
We do apologize for the inconvenience. Unfortunately, we don't have an AV receiver that has a CD or DVD player. Please be assured we take this feedback very seriously and continuously strive to improve our products.
Regards,
David
Failed after a week.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Failed after a week. Returned to Best Buy. Live and learn.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JohnW,
Thank you for the review and we're sorry to hear what happened. It is unfortunate that the unit had to be returned. Thank you for sharing your experience and we hope you will consider Sony again in a future purchase.
Regards,
David
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give it zero stars I would. Very poor interface and defaults to “TV” mode. Returned within 24 hours.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mrhorrible, Thank you for the feedback on your experience with your STRDH590. We regret to hear that the unit had to be returned. This is usually not the case for our receivers nor the experience we want you to have. If the unit defaults to TV input, please make sure that the unit is connected to the TV via HDMI ARC on both ends and the control for HDMI function turned on.
We want to make sure that you’ve been taken care of by your authorized reseller. please email us at socialsupport@am.sony.com with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
didn't work out of box.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.From the first, had to turn off and on a couple times to get it to display anything. Kept it 2 days before returning
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Josh, We regret to hear that the unit had to be returned. This is usually not the case for our AV receivers nor the experience we want you to have. Please be assured we take this very seriously and continuously strive to improve our products. Thanks for the feedback. -sam
garbo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.doesn't work. no power to the unit. had to throw it out and buy a different one because i couldnt return it
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi jjjj, We apologize for any inconvenience that you experienced. This is usually not the case for our receivers nor the experience we want you to have.
Your unit comes with a 2-year limited manufacturer's warranty. If you still have the unit and need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
No Dolby atmos
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works for what it is but wish it had Dolby atmos support.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Craftcrasher,
Thank you for the review. Unfortunately, the STRDH590 does not support Dolby atmos. If you wish to upgrade in the future, we recommend our STR-DH790. Sounds like you’ve upgraded your home entertainment system to work with the latest 4K TV’s and HDR sources. Equipped with 4 HDMI inputs, Bluetooth and a host of advanced features, your new receiver is ready for whatever and wherever your content takes you. Thank you for choosing Sony!
-David