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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 2342 reviews

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    Rating 4.6 out of 5 stars

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    Rating 4.5 out of 5 stars

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    Rating 4.4 out of 5 stars

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 62 Showing 1,221-1,240 of 2,342 reviews
  • Rated 5 out of 5 stars

    we have two!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this and use it for your outside music hook up! We have two units just like this! Sony is a great brand!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi cReed, We're glad to hear you love your STRDH790. The powerful STR-DH790 7.2ch Home Theater AV receiver supports Dolby Atmos giving you 360` surround sound, by accurately positioning sound from every angle in your environment. It also supports DTS:X which delivers sounds that are precisely around and above you. This is done with object based audio decoding. Plus, you can enjoy superior picture quality to match with 4K HDR pass-through. You will enjoy an immersive theater-like experience in the comfort of your own home for a long time! Thank you for trusting Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Receiver

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up One of the best receivers out in the market

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi John, Great! Thank you so much for choosing our STR-DH790 7.2ch Home Theater AV Receiver. We're glad to hear you love the great sound of the unit and you find it easy to setup. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision, your viewing experience will be transformed. You’re in for quite the cinematic upgrade! Thank you for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    AMAZING

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product for the price! You get all you need and I gets you 7.2 for less than $300.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Stustu1,

      Thank you so much for choosing our STR-DH790 7.2ch Home Theater AV Receiver. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision , your viewing experience will be transformed. You’re in for quite the cinematic upgrade!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it with my first and super home theater. Great sound, and upgrade my life to a higher level

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi mpan,

      Thank you for the positive feedback. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision , your viewing experience will be transformed. You’re in for quite the cinematic upgrade!

      Thank you for choosing Sony!
      David Sony_US

  • Rated 5 out of 5 stars

    Fantastic Sound.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had it 4 days. PURE AUDIO BLISS, AWESOME! My previous home theater receiver was an Onkyo. SONY WINS! HANDS DOWN. zero issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony rocks!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and power. Was a gift and so far so good. Easy to setup

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MrGood,

      Thank you for the 5-star rating! We're glad you like the sound quality of the AV receiver. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision, your viewing experience will be transformed. You’re in for quite the cinematic upgrade. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Blue tooth excelent

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice plenty of power plenty of options have it hooked to all Polk speakers kicks

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jimbo,

      Thank you for the 5-star rating! Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision , your viewing experience will be transformed. You’re in for quite the cinematic upgrade! Thanks for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Love it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Easy to interface with my pre-installed speaker system in my new home.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Loveit, Thank you for sharing your awesome review! Choosing this AV receiver will definitely be worth it! We're glad you are pleased with the impressive performance of your new STR-DH790 7.2ch Home Theater AV Receiver. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision, your viewing experience will be transformed. You’re in for quite the cinematic upgrade! Thank you for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Atmos technology is superb.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Takes my surround soutdoor to a different level. Better than my old Denon.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WeezersLaptop,

      Very nice upgrade! The STRDH790 receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision, your viewing experience will be transformed. You’re in for quite the cinematic upgrade! Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Amazing value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Dolby surround is a complete game changer in terms of a home theater set up or even listening to music!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Benjamin, Thanks so much for choosing our STR-DH790 7.2ch Home Theater AV Receiver. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality and support for all major HDR formats including Dolby Vision, your viewing experience will be transformed. You’re in for quite the cinematic upgrade! -Sam Sony_US

  • Rated 3 out of 5 stars

    Good amp, but defective unit lasted <1 year

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought in June 2020 as upgrade to the 5.2 Ch Sony model below this. In January 2021, it started turning off and could not follow instructions to update firmware, so must have had a very rare defective unit. Before it acted out, it worked quite well with our Sony Bravia 65-inch TV and Sony 4K Blu-Ray player. Replaced it with the DenonAVR-S750H.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi OlorinTharkun,

      We are sorry to hear what happen with your AV receiver. Please be assured we take this feedback very seriously and continuously strive to improve our products.

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Great Sound

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So much easier to use compared to my previous Onkyo receiver.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LC01,

      Thank you for the purchase! Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision, your viewing experience will be transformed. You’re in for quite the cinematic upgrade. Thank you for choosing Sony and enjoy your AV receiver!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds real good with my home theater really good quality and yes I would recommend to a family and friends

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GAlcantar, Great! We're thrilled to hear you appreciate the sound and overall quality of your STRDH790. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality and support for all major HDR formats including Dolby Vision, your viewing experience will be transformed. You’re in for quite the cinematic upgrade! -Sam Sony_US

  • Rated 5 out of 5 stars

    Overall great receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a new 4K television. I figured I'd also upgrade my receiver to 4K. This Sony is perfect 5.1 surround sounds great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Exactly what I needed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Serves the purpose of why I brought it. Pushes great sound through the speakers I have. Very much pleased

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Reciever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its okay. Still trying to figure it out. Sound is better than directly from my TV. Loved my last reciever

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello lmkofthree98,

      Thank you for reaching us! We encourage you to make use of our many online resources to help with questions regarding your AV receiver.

      https://www.sony.com/electronics/support (Sony support website)
      https://us.esupport.sony.com/support/s/support-contact?language=en_US (Chat support)

      Happy to help,
      David Sony_US

  • Rated 1 out of 5 stars

    Terrible product and service experience

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this receiver since the end of November; in early May the receiver would shut off every 20 minutes of use. I completed the factory troubleshooting recommendations and finally sent it back in to Best Buy to see if it could be exchanged. I was informed it would need to be sent out for repair, and was informed I would be without my product for two weeks. I tracked the status of the repair online and was astonished that almost a month later it was still in queue to be repaired. I emailed my representative and was informed that we were waiting on the main board to be shipped from the manufacturer. Once the month of waiting for the part had passed I was told I could receive a new product, but unfortunately I was out of town. By the time I got back in town, my repaired product was ready for pickup. I happily went to Best Buy to pick it up, but when I got it home, no sound would come out of my speakers. When I attempted to auto calibrate I received and error that said I had headphones plugged in. I DID NOT HAVE HEADPHONES PLUGGED IN. I took the product back to Best Buy and told them that the repair had been botched and that I had been a month waiting on a repair that they claimed had been completed, when, in fact, it had not been completed. I was told that corporate policy would not allow them to exchange my product for a new one, and that it had to be SENT BACK OUT FOR REPAIR...AGAIN. I asked the customer service representative how many times this would have to happen, she nudged my product sitting on the counter in an attempt to get me to leave the store for being "argumentative." I asked for the store manager and I have never been treated so poorly in my life. I was told in no uncertain terms that I would not get a new product to replace my broken one, and had to ship it back to the service center that messed up the repair to begin with. I gave it to them on Saturday and IT IS STILL WAITING TO BE SHIPPED ON TUESDAY AFTERNOON. The customer service that I have received is so sub-par that I will not purchase ANYTHING ELSE FROM BEST BUY...EVER AGAIN. I am thoroughly disappointed in my Sony product, AND the sub par care that I have received from Best Buy despite being a "Best Buy Member...never again...

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Receiver

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent receiver for a home theater system. While not the top of the line, it is one of the best for the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Who needs the theater

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound all around the room, just hope we don’t get evicted. Better than expected, highly recommended.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Garfetch, Awesome! We're thrilled to hear you like the sound quality of your new STR-DH790 7.2ch Home Theater AV Receiver. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality and support for all major HDR formats including Dolby Vision, your viewing experience will be transformed. You’re in for quite the cinematic upgrade! -Sam Sony_US

  • Rated 4 out of 5 stars

    stereo

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this was easy to set up my existing surround sound to and works very well with my other componets

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi frontdoor,

      Thank you for the positive feedback! Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision, your viewing experience will be transformed. You’re in for quite the cinematic upgrade!

      Thank you for choosing Sony!
      David Sony_US