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Customer Ratings & Reviews

$549.99

Customer reviews

Rating 4.5 out of 5 stars with 2348 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers appreciate the excellent sound quality, ease of use, and immersive Dolby Atmos experience. They also find the product offers good value for its price, ample power, and straightforward setup, along with a rich set of features. However, some users suggest improvements to the user interface, remote, and display, and a few have experienced issues with heat and connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 103 Showing 2,041-2,060 of 2,348 reviews
  • Rated 5 out of 5 stars

    awsome home theater system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony is all I buy. Outstanding! I will only replace with another.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is amazing the processing power is awesome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy setup for beginners

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the price. Bought a 60 inch tv. Good combination.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony is always the best bet.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding performance from Sony as always. Top notch.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Minor Problems

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm having trouble getting the speakers set-up and also, when I turn everything off, when I restart everything the SONY information starts coming up. Even after I already have the TV running no problem other than the sound testing of the speakers!

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NODisplay,

      We do apologize for the inconvenience. Use the home menu and select perform Easy Setup > choose Sound Effect > choose Speaker Setting. See page 31 from this link for more details.

      https://www.sony.com/electronics/support/res/manuals/4726/890436b47fd2ffcc4003f34dc5f2592c/47269051M.pdf

      Regards,
      Isaiah Sony_US

  • Rated 5 out of 5 stars

    Great sound .. solid product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this reciever.. will definitely buy more products from sony

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Working as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this to replace a similar product that went bad.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good Surround Sound System

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice, basic surround received. Can't stream 4K dish channels through it because it complains about the receiver not being HDCP compatible. If I run the HDMI cables direct from dish receiver to TV then 4K streaming channels on Dish work fine.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RNR5379,

      Thanks for the feedback. Sony takes into consideration all feedback to improve the performance and quality of our products and services.

      Regards,
      David Sony_US

  • Rated 3 out of 5 stars

    Ok Receiver - Don’t Recommend - Keep Searchinh

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The banner function cannot be disabled. Every time the receiver switch to 4K the banner appears. It seems to always appear when it’s functioning. It’s annoying and don’t recommend this product.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SHall,

      Thank you for reaching us! We appreciate your time sharing this feedback. You can always check from time to time our support website, we post it as soon as we have an update.

      https://www.sony.com/electronics/support (Sony Support website)

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    A great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend is a great receiver it really does the job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect fit just what I needed for my home theater

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Annoying start up pop ups you have to clear

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well however it constantly has popups you have to remove every time you turn it on. Haven't called Sony yet but suspect there's nothing you can do about it. It is very frustrating!

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HighSierra,

      We're sorry to hear what happen with the AV receiver. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Best Buy Username:
      Model Number:
      Issue:
      Telephone Number:

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only thing this is missing is a usb data port.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good receiver.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Christmas present for son. Lots of volume. My son loves it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy set up and great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This receiver is a great supplement to any home theater!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is makes a great product. I would highly recommend!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent receiver for sound,

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty decent receiver. Dolby Vision does not work on this and the HDMI passthrough didn’t work as intended. I even called customer support, they claimed it was my cables. It wasn’t. I bought a Yamaha and it worked fine out of the box.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Manny, we regret to hear that you are having issues with our STR-DH790 7.2ch Home Theater AV Receiver. We'd love to troubleshoot the issue further to make this a better experience for you. The STRDH790 supports 4k Ultra HD picture quality and Dolby Vision. Please make sure that the signal format is set to "Enhanced" on the receiver and you are using a premium high-speed hdmi cable. If the issue still occurs, please email us at socialsupport@am.sony.com with the following details: Name: Best Buy Username: Model Number: Issue: Telephone Number: Hope to hear from you, Carl Sony_US

  • Rated 5 out of 5 stars

    excellent sound product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great price great manufacture great product need I say more

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good basic receiver

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good basic receiver , Bluetooth is a nice feature ,

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sounds great!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We replaced an older AV receiver from 20 years ago and this one blows it out of the water! Everything sounds clear and crisp!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Adrian, Great! We're glad that you are enjoying the audio quality of your STR-DH790 7.2ch Home Theater AV Receiver. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision t, your viewing experience will be transformed. You’re in for quite the cinematic upgrade! Thanks for choosing Sony! Erin Sony_US