Customer Ratings & Reviews
- Model:
- STRDH790
- SKU:
- 6219445
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers regard the STRDH790 highly for its impressive sound quality, ease of use, and Dolby Atmos capabilities. The receiver is also praised for its price, simple setup, and power. Some customers have noted concerns with the user interface, remote, display, menu, and heat generation. Overall, the positive aspects of the receiver appear to outweigh the negative ones.
This summary was generated by AI based on customer reviews.
Simple to operate. Sony great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great receiver. It paired well with my electronics
I would recommend this to a friendLove it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfect in our den with our sound system and TV
I would recommend this to a friendIt's a good starter AVR
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a month of owning this the receiver shorted out somewhat, I would have to turn the volume almost all the way up before the ceiling Atmos speakers would output sound
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Curt, We appreciate the feedback. We would like to know more about how the receiver got shorted out so we can better assist you. Are you getting an error message? Is it still occurring? And with regards to the Atmos speakers, set the height from the floor to the ceiling. You can make Dolby Atmos enabled speakers work better by configuring this setting and performing Auto Calibration.
Ref: https://helpguide.sony.net/ha/strdh79/v1/en/contents/TP0001613529.html
For further assistance, please email us at [email protected] with the following details:
Name:
bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Pros mentioned:Ease of use
Surround Sounds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony was easy to set up. Just plug and play. I like how the system allows me to control all my devices
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Flawless,
Amazing! We're so glad to hear your easiness in setting up your new AV receiver and how you can able to control your devices. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision , your viewing experience will be transformed. You’re in for quite the cinematic upgrade! Thank you for choosing Sony!
Errors
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I suppose it's nice but this unit overheated regularly. The display would read PROTECT and it would shut down. I had the 550 before this, maybe they are getting pickier as they get newer.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello aorobert,
We do apologize for the inconvenience. The PROTECT message will flash alternately when the protective device of the amplifier has been activated because a strong signal was input, or if there is a short-circuit detected.
To resolve the issue, turn the amplifier off and leave it off for at least 30 minutes. If the issue continues to occur after the unit is turned back on, check the speaker cables to eliminate the short-circuit problem.
NOTE: It may be necessary to replace the speaker cables to resolve the issue. Also, make sure that the air ventilation is sufficient.
Regards,
David
Great tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new tv. It fits perfectly in my bedroom.
I would recommend this to a friend- Pros mentioned:Price
Nice quality at a good price point
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice receiver for the price point. I purchased this for a bedroom system and it is perfect for it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SRG53, Thanks so much for choosing our STR-DH790 7.2ch Home Theater AV Receiver. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision t, your viewing experience will be transformed. You’re in for quite the cinematic upgrade! Thanks for choosing Sony! Erin
complicated setup
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice sound but the setup forces you to be done automatically and it becomes so painful when it does not work and does not recognize the speakers!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Hamid,
We do apologize for the inconvenience. When matching speakers and Audio/Video (A/V) receivers, the ohm rating of the speaker should be equal to or greater than the ohm rating of the receiver to avoid a risk of hardware damage.
Any speakers that feature bare wire connection will work to this receiver, as long as their impedances are from 6 to 16 ohms.
If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Ok but has issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t get the audio and video to sync up when I log into Netflix from my dish hopper. Also have to log out then back in for 4k movies to show up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BAMA,
We're sorry to hear the sync issue with your AV receiver. To isolate the issue, please try to factory reset the unit and try again. Here's the link on how to.
https://helpguide.sony.net/ha/strdh79/v1/en/contents/TP0001553283.html
For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Bad unit
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little over a year and it has failed. Overheats and then shuts off. Not happy
No, I would not recommend this to a friendPoorly made - doesn't last
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know what happened to Sony. Once they used to make Quality components. Within a week of it being out of warranty the Amp started to cut out, Over and over, I changed HDMI cables, tried different monitors, nothing works - and as it has no passthru mode, the amp has become an expensive brick. Worthless. research shows it to be a common issue, Sony Customer service have no interest in helping. Save your money and buy another brand. Last time I buy Sony.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RobH, Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. Regards, David
Good receiver - missing calibration mic
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I picked up an open box good/excellent item. Everything was good except that it was missing the radio antenna, calibration mic and CD. Calling support and bestbuy store did not help. Either way, the receiver itself is great !
I would recommend this to a friend- Pros mentioned:Dolby atmos
Nice reciver
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice reciver I like the fact that it has Dolby Atmos capabilities. A little under powered.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RichV,
Thank you for the 5-star rating and we're glad to hear that you like the Dolby atmos of the AV receiver. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality and support for all major HDR formats including Dolby Vision, your viewing experience will be transformed. You’re in for quite the cinematic upgrade! Thank you for choosing Sony!
-David
Good but Not the best
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hit or miss as far as if you get a good unit that will last more than 4 months and still play sound.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Madbestbuymember,
Thank you for the review and we do apologize for the inconvenience. We need more details regarding your concern. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Works with Amazon Alexa!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This receiver is a must when using modular home theater components and Amazon's Alexa. Although some of the recognition software via Alexa was a task but when connected it works well together. Great sound amplification and clean.
I would recommend this to a friendLets Go
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great receiver with lots of power & Best Buys black Friday sale made it even better!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KennethR,
Awesome! We're glad you like the AV receiver. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision , your viewing experience will be transformed. You’re in for quite the cinematic upgrade! -David
- Pros mentioned:Sound quality
Great Power for the Price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This provides a nice high-end sound capable of driving many different speaker types.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LonestarMiner,
We appreciate the 5-star rating and we're glad to hear that you like the price point and sound quality of the AV receiver. Our new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality and support for all major HDR formats including Dolby Vision, your viewing experience will be transformed. You’re in for quite the cinematic upgrade! Thank you for choosing Sony!
-David
Rd75
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish this product worked, but would not connect to my subwoofer
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RD86, We are sorry to hear that you're having an issue connecting your subwoofer. We'd love to help you troubleshoot your problem and turn your experience around. Set up the speakers and subwoofers in a room using the layout you prefer for your speaker system and connect them to the receiver. TIP: If you have one subwoofer, connect it to either of the SUBWOOFER OUT jacks. If you have two subwoofers, you can connect them to both SUBWOOFER OUT jacks. Please check page 17 of the manual for more details:
https://www.sony.com/electronics/support/res/manuals/4726/890436b47fd2ffcc4003f34dc5f2592c/47269051M.pdf
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Ease of use
We like it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome for our surround sound. Easy to use. Our PS4 turns on automatically with it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ELLY,
Thank you for the review and we're glad to hear that you like the AV receiver for your PlayStation. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality and support for all major HDR formats including Dolby Vision, your viewing experience will be transformed. You’re in for quite the cinematic upgrade! Thank you for choosing Sony!
-David
Works with low end systems
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good receiver. Only consider this if you're a beginner. Will not keep up with def tech towers.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Willi,
Thank you for the purchase. We're glad that the AV receiver works well with your setup. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision t, your viewing experience will be transformed. You’re in for quite the cinematic upgrade! Thank you for choosing Sony!
-David