Customer Ratings & Reviews
- Model:
- STRDH790
- SKU:
- 6219445
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers appreciate the excellent sound quality, ease of use, and immersive Dolby Atmos experience. They also find the product offers good value for its price, ample power, and straightforward setup, along with a rich set of features. However, some users suggest improvements to the user interface, remote, and display, and a few have experienced issues with heat and connectivity.
This summary was generated by AI based on customer reviews.
Good unit.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good value, but I wish it had an S-video day input.
I would recommend this to a friend- Pros mentioned:Price
Works great!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased to go with a sound system that we already had. It works great with the system. Good value for a receiver. Salesman in store was a huge help in the decision of what would work with our sound system.
I would recommend this to a friend Excellent product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Performs flawlessly. Great Service.
I would recommend this to a friendDon’t buy open box
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only reason is because I bought an open box. It said excellent condition and it had not only a huge dent but missing a screw and parts as well. They really need to check there items before calling it excellent condition.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lovemywife,
We are sorry to hear what happen. For further assistance, please contact the store where you purhcase it as they're best equipped to respond to your inquiry.
Regards,
David
Great Looking
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I replaced my old Sony which was about 20 years old.
I would recommend this to a friendGreat AV Receiver at Entry Level
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not have USB Playback capability, Streaming Services are not available. Play back of High Resolution audio would need a separate player. I would request to demo all AV Receivers before you purchase.
No, I would not recommend this to a friendWe love
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love this product and it works great in our home
I would recommend this to a friendSimple to operate. Sony great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great receiver. It paired well with my electronics
I would recommend this to a friendLove it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfect in our den with our sound system and TV
I would recommend this to a friend- Pros mentioned:Dolby atmos
Great reciever great price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the new tech. Have not finished building my speaker configuration, so i havent put it to its full potential
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike244850, You've made an excellent choice! We're glad to hear you love your new Sony STRDH790. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality and support for all major HDR formats including Dolby Vision, your viewing experience will be transformed. You’re in for quite the cinematic upgrade! -Sam
Works great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It takes a bit of space but works great with all my speakers and it's an elegant black color. So far no issues.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YenyF,
Thank you for the purchase and 5-star rating! We're glad to hear the AV receiver works well with your setup. Our new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality and support for all major HDR formats including Dolby Vision, your viewing experience will be transformed. You’re in for quite the cinematic upgrade! Thank you for choosing Sony!
-David
Great tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new tv. It fits perfectly in my bedroom.
I would recommend this to a friendIt's a good starter AVR
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a month of owning this the receiver shorted out somewhat, I would have to turn the volume almost all the way up before the ceiling Atmos speakers would output sound
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Curt, We appreciate the feedback. We would like to know more about how the receiver got shorted out so we can better assist you. Are you getting an error message? Is it still occurring? And with regards to the Atmos speakers, set the height from the floor to the ceiling. You can make Dolby Atmos enabled speakers work better by configuring this setting and performing Auto Calibration.
Ref: https://helpguide.sony.net/ha/strdh79/v1/en/contents/TP0001613529.html
For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Errors
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I suppose it's nice but this unit overheated regularly. The display would read PROTECT and it would shut down. I had the 550 before this, maybe they are getting pickier as they get newer.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello aorobert,
We do apologize for the inconvenience. The PROTECT message will flash alternately when the protective device of the amplifier has been activated because a strong signal was input, or if there is a short-circuit detected.
To resolve the issue, turn the amplifier off and leave it off for at least 30 minutes. If the issue continues to occur after the unit is turned back on, check the speaker cables to eliminate the short-circuit problem.
NOTE: It may be necessary to replace the speaker cables to resolve the issue. Also, make sure that the air ventilation is sufficient.
Regards,
David
Poorly made - doesn't last
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know what happened to Sony. Once they used to make Quality components. Within a week of it being out of warranty the Amp started to cut out, Over and over, I changed HDMI cables, tried different monitors, nothing works - and as it has no passthru mode, the amp has become an expensive brick. Worthless. research shows it to be a common issue, Sony Customer service have no interest in helping. Save your money and buy another brand. Last time I buy Sony.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RobH, Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. Regards, David
Good receiver - missing calibration mic
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I picked up an open box good/excellent item. Everything was good except that it was missing the radio antenna, calibration mic and CD. Calling support and bestbuy store did not help. Either way, the receiver itself is great !
I would recommend this to a friend- Pros mentioned:Ease of use
Surround Sounds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony was easy to set up. Just plug and play. I like how the system allows me to control all my devices
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Flawless,
Amazing! We're so glad to hear your easiness in setting up your new AV receiver and how you can able to control your devices. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision , your viewing experience will be transformed. You’re in for quite the cinematic upgrade! Thank you for choosing Sony!
complicated setup
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice sound but the setup forces you to be done automatically and it becomes so painful when it does not work and does not recognize the speakers!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Hamid,
We do apologize for the inconvenience. When matching speakers and Audio/Video (A/V) receivers, the ohm rating of the speaker should be equal to or greater than the ohm rating of the receiver to avoid a risk of hardware damage.
Any speakers that feature bare wire connection will work to this receiver, as long as their impedances are from 6 to 16 ohms.
If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Ok but has issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t get the audio and video to sync up when I log into Netflix from my dish hopper. Also have to log out then back in for 4k movies to show up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BAMA,
We're sorry to hear the sync issue with your AV receiver. To isolate the issue, please try to factory reset the unit and try again. Here's the link on how to.
https://helpguide.sony.net/ha/strdh79/v1/en/contents/TP0001553283.html
For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
- Pros mentioned:Price
Nice quality at a good price point
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice receiver for the price point. I purchased this for a bedroom system and it is perfect for it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SRG53, Thanks so much for choosing our STR-DH790 7.2ch Home Theater AV Receiver. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision t, your viewing experience will be transformed. You’re in for quite the cinematic upgrade! Thanks for choosing Sony! Erin