Customer Ratings & Reviews
- Model:
- STRDH790
- SKU:
- 6219445
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers regard the STRDH790 highly for its impressive sound quality, ease of use, and Dolby Atmos capabilities. The receiver is also praised for its price, simple setup, and power. Some customers have noted concerns with the user interface, remote, display, menu, and heat generation. Overall, the positive aspects of the receiver appear to outweigh the negative ones.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use
Sony reciever
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use. Great reciever. Highly recommend. Sounds great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pinkfloyd1967, Great! We're glad that you like the ease of setup nd sound quality. Your STR-DH790 7.2ch Home Theater AV Receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision t, your viewing experience will be transformed. You’re in for quite the cinematic upgrade! Thanks for choosing Sony! Erin
- Pros mentioned:Sound quality
Listening in style
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So happy with receiver. Glad we purchased it when we ddid
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ElizabethH,
You made the right choice! Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision, your viewing experience will be transformed. You’re in for quite the cinematic upgrade! Thanks for choosing Sony!
-Ralph
- Pros mentioned:Ease of use
Original
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect i like too much Good price and easy to install
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Babygold, Awesome! Thanks so much for choosing our STR-DH790 7.2ch Home Theater AV Receiver. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision t, your viewing experience will be transformed. You’re in for quite the cinematic upgrade! -Carl
- Pros mentioned:Ease of use
Great product. Easy setup
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great system. Very easy to set up and get running.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jab6793, Amazing! Thank you so much for choosing our STR-DH790 7.2ch Home Theater AV Receiver. We're glad to hear it works great and you find it very easy to set up with your TV and speakers. Good to know that you like overall sound quality of the receiver. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision, your viewing experience will be transformed. You’re in for quite the cinematic upgrade! Thank you for the 5-star rating and for choosing Sony! -Jess
- Pros mentioned:Sound quality
Reasonable price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to upgrade my old Sony receiver. This product offers better features and it sounds great with my games consoles. Easy setup.
I would recommend this to a friend Gahbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dead after a year...................................
No, I would not recommend this to a friendGood but lacks power and network connectivity
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good but lacks power and network connectivity. Nice integration with other Sony components like my xbr65-90CH and sony blue ray
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi QuiquePR,
Thanks for the feedback. Please be assured we take this feedback very seriously and continuously strive to improve our products.
Regards,
David
- Pros mentioned:Sound quality
malfunctioned in less than a year
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't last a year. It sounds good, but 10 months in it can no longer connect bluetooth. Plus there is no Treble/Bass control.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RobertP,
Thank you for your time writing this review. While we are glad you like the sound quality of your STRDH790 receiver, we're sorry to hear the issues that you are experiencing with the unit. Let's work together and troubleshoot these problems.
Please try some solutions below if you can't make a BLUETOOTH connection:
• The BLUETOOTH device you attempted to connect does not support the A2DP profile, and cannot be connected with the receiver.
• Press BLUETOOTH to connect to the last connected BLUETOOTH device.
• Turn on the BLUETOOTH function of the BLUETOOTH device.
• Establish a connection from the BLUETOOTH device.
• The pairing registration information has been erased. Perform the pairing operation again.
• While connected to a BLUETOOTH device, this receiver cannot be detected.
• Erase the pairing registration information of the BLUETOOTH device on the BLUETOOTH device and perform the pairing operation again.
You may refer to this link on how to adjust the bass and treble through the equalizer menu of this receiver: https://helpguide.sony.net/ha/strdh79/v1/en/search/search.html?search=bass
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
- Pros mentioned:Dolby atmos
Worst Customer Service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BestBuy is the absolute worst place to shop, especially for people of color. Every step you take is being watched but also ignored. When I went in to buy this receiver, the salesperson ignored me until I stated that I needed it>
I would recommend this to a friend Shutting down after a few minutes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Finally got a chance to see this work and after a few minutes of playing it goes into protection mode and shuts down
No, I would not recommend this to a friendDolby Atmos Sound is Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this Sony 7.2 receiver and a Samsung neoQLED 55" TV. Both TV and receiver support Dolby Atmos. Geek Squad delivered and connected the TV and receiver to my existing Bose speakers system. When I play content that supports Atmos standards, the audio and video experience is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Granman, Thanks so much for choosing our STR-DH790 7.2ch Home Theater AV Receiver. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision t, your viewing experience will be transformed. You’re in for quite the cinematic upgrade! -Carl
- Pros mentioned:Price
Easy to operate
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great receiver with a reasonable price. does everything I need to provide an enjoyable entertainment experience
I would recommend this to a friend Beware of Bravia Sync
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to go with Sony 900H TV to use Bravia Sync function. First one was fried by the first TV. Sony replaced TV and receiver was returned to Best Buy. Second has similar problems with Sync , turning on and off when should be off. Too late to return now.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SteveO,
We are sorry to hear what happen. Please allow us to help you and turn this into a better experience. Please check the link below on how to resolve your issue.
https://www.sony.com/electronics/support/audio-video/articles/00007061
If that doesn't work, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Underpowered surround unit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointing, to say the least, This unit seems under powered. It will do a decent job in a small to medium sized room, but may struggle with larger rooms. Also, one big gripe I have is that the all channel stereo feature does NOT play through the center channel, only the front and rear speakers.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BatmanFTW, Thank you for the feedback on your experience with your STRDH790. To ensure optimal listening experience, please follow the steps and guidelines on the link below:
https://helpguide.sony.net/ha/strdh79/v1/en/contents/TP0001553100.html
If you're having an issue with the center channel not getting any audio, please follow the steps below:
https://helpguide.sony.net/ha/strdh79/v1/en/contents/TP0001553107.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Average at best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was talked into this u it by the sales person. Just average.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DerekF,
Thank you for the review. If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Read up on first
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decent amplifier but it does not have 4K pass-through on the video
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Great, easy to use receiver
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The self-balancing feature is nice and the system is very easy to use and connect. Good price too.
I would recommend this to a friend Problems with ARC
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to be confused decoding sound. Puts out stereo for 5.1 input. ARC channel is not the latest revision
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi sbe53,
We do apologize for the inconvenience. Update the software of your AV receiver. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh790/downloads
Regards,
David
Nice receiver but sub output is moody
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Receiver works well however the sub output was difficult to get working properly. HAd one dead out of the box.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi onebadjd,
We are sorry to hear what happen. Make sure that the speaker pattern and sound field
setting are correct otherwise it will not work. Check the link below for more information.
https://helpguide.sony.net/ha/strdh79/v1/en/contents/TP0001605061.html?search=Selectable%20sound%20fields%20an
Regards,
David
Worst Sony product I've ever owned. Buy something
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor product do not buy, Works well only when it wants to. Have to reconfigure/re-set it up every week or so. Super frustrating. Buy something else. I have owned probably over 25 Sony products in my life and have have always thought that they were the best bang for the buck. I have been happy with every Sony item I have bought until this one. Maybe I got a lemon. Who knows, but I would recommend you get something else. Nothing good to say about this.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Fred,
We want to say sorry for any inconvenience you may have experienced with the AV receiver. We will surely take note of this feedback as it helps us improve our products/services. For us to better assist you, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David