Customer Ratings & Reviews
- Model:
- STRDH790
- SKU:
- 6219445
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers appreciate the excellent sound quality, ease of use, and immersive Dolby Atmos experience. They also find the product offers good value for its price, ample power, and straightforward setup, along with a rich set of features. However, some users suggest improvements to the user interface, remote, and display, and a few have experienced issues with heat and connectivity.
This summary was generated by AI based on customer reviews.
A great receiver
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great receiver. It was so easy to set up. I highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamesW,
Thank you for the 5-star rating and we're glad to hear you had an easy time setting up the AV receiver. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision , your viewing experience will be transformed. You’re in for quite the cinematic upgrade! Thank you for choosing Sony!
Regards,
David
OK system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not that strong and mechanical click when changing type of speakers
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi FernandoZ, thanks for choosing and purchasing our product. We understand your issue with the clicking sound on Sony unit. Please isolate the issue by following this link:
https://www.sony.com/electronics/support/articles/00024757?utm_source=glean
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The powerful STR-DH790 7.2ch Home Theater AV receiver supports Dolby Atmos giving you 360` surround sound, by accurately positioning sound from every angle in your environment. It also supports DTS:X which delivers sounds that are precisely around and above you. This is done with object based audio decoding. Plus, you can enjoy superior picture quality to match with 4K HDR pass-through. Thanks for choosing Sony. ~Earl
Better options unless dramatically on sale
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would say this an average product at best. Setup was easy but the display is too small. It works with 4K content but that is the only plus besides price.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MovieBuff,
Thank you for the feedback. Your feedback is greatly appreciated. We will surely take note of this feedback as it helps us improve our products/services.
Regards,
David
simple
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.controls are easy to use. sound range is not as dynamic as expected
I would recommend this to a friendBrand response from SonyListens
Posted .Hi simple,
We will take note of this feedback. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision, your viewing experience will be transformed. You’re in for quite the cinematic upgrade! Thank you for choosing Sony!
Regards,
David
?????????
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the 3rd one to replace since Hurricane Maria. I like Sony products but it just not working
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RonFav, While we appreciate your support for our products, we're sorry to hear about what happened with your Sony receiver. We'd like to assist you however, we'd like to know more details about the issue. In the mean time, we have available resources online that can provide solutions to your concerns. You can visit https://www.sony.com/electronics/support/audio-video-audio-components and search for articles based on the issues you're experiencing. As a general recommendation and to make sure you are getting the most out of your STRDH790, we highly advise updating its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit the link below: https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh790/downloads/00015537 .Hope this helps. Regards - Craig
- Pros mentioned:Price
Reciever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good value, was an open box purchase works great for what I needed
I would recommend this to a friendBrand response from SonyListens
Posted .Hello KevindH, We are glad that you like your new Sony home theater receiver. The powerful STR-DH790 7.2ch home theater AV receiver supports Dolby Atmos giving you 360` surround sound, by accurately positioning sound from every angle in your environment. It also supports DTS:X which delivers sounds that are precisely around and above you. This is done with object based audio decoding. Plus, you can enjoy superior picture quality to match with 4K HDR pass-through. You will enjoy an immersive theater-like experience in the comfort of your own home for a long time! Thank you for your purchase. Enjoy! Vincent
receiver
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not as powerful as i thought and you have to re-pair every time you want to use it
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ArmandoZ,
Thank you for the review and we do apologize for the inconvenience. Try to factory reset the AV receiver and try again. Press (power) to turn off the receiver. Press and hold (power) for
5 seconds.“CLEARING” appears on the display panel during initialization. When initialization is complete, “CLEARED ” appears on the display panel.
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
- Pros mentioned:Ease of use
Sony reciever
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use. Great reciever. Highly recommend. Sounds great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pinkfloyd1967, Great! We're glad that you like the ease of setup nd sound quality. Your STR-DH790 7.2ch Home Theater AV Receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision t, your viewing experience will be transformed. You’re in for quite the cinematic upgrade! Thanks for choosing Sony! Erin
- Pros mentioned:Sound quality
Reasonable price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to upgrade my old Sony receiver. This product offers better features and it sounds great with my games consoles. Easy setup.
I would recommend this to a friend - Pros mentioned:Sound quality
Listening in style
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So happy with receiver. Glad we purchased it when we ddid
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ElizabethH,
You made the right choice! Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision, your viewing experience will be transformed. You’re in for quite the cinematic upgrade! Thanks for choosing Sony!
-Ralph
- Pros mentioned:Ease of use
Original
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect i like too much Good price and easy to install
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Babygold, Awesome! Thanks so much for choosing our STR-DH790 7.2ch Home Theater AV Receiver. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision t, your viewing experience will be transformed. You’re in for quite the cinematic upgrade! -Carl
- Pros mentioned:Ease of use
Great product. Easy setup
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great system. Very easy to set up and get running.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jab6793, Amazing! Thank you so much for choosing our STR-DH790 7.2ch Home Theater AV Receiver. We're glad to hear it works great and you find it very easy to set up with your TV and speakers. Good to know that you like overall sound quality of the receiver. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision, your viewing experience will be transformed. You’re in for quite the cinematic upgrade! Thank you for the 5-star rating and for choosing Sony! -Jess
Shutting down after a few minutes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Finally got a chance to see this work and after a few minutes of playing it goes into protection mode and shuts down
No, I would not recommend this to a friendGood but lacks power and network connectivity
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good but lacks power and network connectivity. Nice integration with other Sony components like my xbr65-90CH and sony blue ray
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi QuiquePR,
Thanks for the feedback. Please be assured we take this feedback very seriously and continuously strive to improve our products.
Regards,
David
- Pros mentioned:Price
Easy to operate
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great receiver with a reasonable price. does everything I need to provide an enjoyable entertainment experience
I would recommend this to a friend Bad unit
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little over a year and it has failed. Overheats and then shuts off. Not happy
No, I would not recommend this to a friend- Pros mentioned:Dolby atmos
Worst Customer Service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BestBuy is the absolute worst place to shop, especially for people of color. Every step you take is being watched but also ignored. When I went in to buy this receiver, the salesperson ignored me until I stated that I needed it>
I would recommend this to a friend Beware of Bravia Sync
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to go with Sony 900H TV to use Bravia Sync function. First one was fried by the first TV. Sony replaced TV and receiver was returned to Best Buy. Second has similar problems with Sync , turning on and off when should be off. Too late to return now.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SteveO,
We are sorry to hear what happen. Please allow us to help you and turn this into a better experience. Please check the link below on how to resolve your issue.
https://www.sony.com/electronics/support/audio-video/articles/00007061
If that doesn't work, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Dolby Atmos Sound is Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this Sony 7.2 receiver and a Samsung neoQLED 55" TV. Both TV and receiver support Dolby Atmos. Geek Squad delivered and connected the TV and receiver to my existing Bose speakers system. When I play content that supports Atmos standards, the audio and video experience is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Granman, Thanks so much for choosing our STR-DH790 7.2ch Home Theater AV Receiver. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision t, your viewing experience will be transformed. You’re in for quite the cinematic upgrade! -Carl
Underpowered surround unit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointing, to say the least, This unit seems under powered. It will do a decent job in a small to medium sized room, but may struggle with larger rooms. Also, one big gripe I have is that the all channel stereo feature does NOT play through the center channel, only the front and rear speakers.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BatmanFTW, Thank you for the feedback on your experience with your STRDH790. To ensure optimal listening experience, please follow the steps and guidelines on the link below:
https://helpguide.sony.net/ha/strdh79/v1/en/contents/TP0001553100.html
If you're having an issue with the center channel not getting any audio, please follow the steps below:
https://helpguide.sony.net/ha/strdh79/v1/en/contents/TP0001553107.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam