Customer Ratings & Reviews
- Model:
- STRDH790
- SKU:
- 6219445
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers regard the STRDH790 highly for its impressive sound quality, ease of use, and Dolby Atmos capabilities. The receiver is also praised for its price, simple setup, and power. Some customers have noted concerns with the user interface, remote, display, menu, and heat generation. Overall, the positive aspects of the receiver appear to outweigh the negative ones.
This summary was generated by AI based on customer reviews.
Great Sony Receiver!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to replace an older Sony AVR to take advantage of 4K picture and upgraded Dolby technologies. So far, it’s been a great workhorse and another reason why this is my fourth Sony receiver!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Matt, Thank you for upgrading to your new Sony STRDH790! We're glad you're enjoying the cool new features of this Sony AV receiver. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality and support for all major HDR formats including Dolby Vision, your viewing experience will be transformed. You’re in for quite the cinematic upgrade! -Sam
Good deal
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad can’t complain i use it for my home The theater system
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bo28,
Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision, your viewing experience will be transformed. You’re in for quite the cinematic upgrade!
Thank you for choosing Sony!
David
- Pros mentioned:Dolby atmos
For my surround sound TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great added boost to the surround sound on my TV!!!
I would recommend this to a friend Don’t waste your $$
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have not been able to use this the way we thought we would. It is plugged up and we have speakers in our ceiling, however the sound keeps dropping. This was not a great purchase and now it’s too late to return.
No, I would not recommend this to a friendUnhappy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went into protect mode turns off after not long usage
No, I would not recommend this to a friendGreat buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Buy, wish sub woofer connection was different.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Silkysmooth,
Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision , your viewing experience will be transformed. You’re in for quite the cinematic upgrade!
Thank you for choosing Sony!
David
Seems to kick out a lot with "Protect mode"
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wish BB would not expire points after 60 days. Everyone hates that.
I would recommend this to a friendReturned 2 different units
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this unit and after 2 day the video pass through stopped working. Exchanged it for the same unit, and the audio pass through never worked. Moved on to a different company.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi,
We are sorry that the receiver did not meet your expectation. Please be assured your feedback will be forwarded to a relevant team for improvements.
Regards,
Erin
Sony Social Support
Disappointed
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unable to get the system to connect with Television
No, I would not recommend this to a friendThe Best Value 7.1 Dolby Atmos Receiver
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the entry way to the 7.1 ch speaker system with Dolby Atmos. Excellent paired with the Sony Core Series speakers with great sound performance to its value.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rhen, Thank you for the great review! We're glad to hear you feel that the STRDH790 is worth its price. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality and support for all major HDR formats including Dolby Vision, your viewing experience will be transformed. You’re in for quite the cinematic upgrade! -Sam
What is going on??
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For some reason, the volume constantly adjusts itself lower, and will randomly change to a different input, also somehow changing my TV screen input. Despite the clearly marked buttons, it is somehow not very user friendly. Although I purchased it on Black Friday, the Best Buy guys didn’t honor the discount and I somehow ended up buying this for full price. Just don’t buy this full price.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MarMal,
We're sorry to hear you've been running into difficulty and the receiver changes inputs or volume level lowers by itself. We're happy to help. Follow this procedure to troubleshoot if the volume level of the stereo system raises or lowers by itself.
1. Verify the connection between your input source and the A/V receiver to make sure they are securely connected.
2. Try a different input jack to eliminate any issues with the current jack that is being used.
3. Turn off the stereo system. Unplug the power cord of the stereo system from the AC wall outlet. Let the stereo system remain without power for 30 seconds. Plug the power cord back into the AC outlet.
For additional troubleshooting steps, refer to this link: https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh790/articles/00026049
If the AV receiver switches Audio/Video (A/V) inputs by itself, follow the steps provided on this link to resolve the issue: https://www.sony.com/electronics/support/articles/00028351
If the issue is still not resolved, reset the audio system. Refer to the link below.
https://www.sony.com/electronics/support/res/manuals/4726/890436b47fd2ffcc4003f34dc5f2592c/47269051M.pdf (see page 47)
If you are still having the same issue after following the steps above, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
Ugh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the receiver, but some of the built in features suck.
I would recommend this to a friendGet something better
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went from a 10 year old Yamaha RX470. This thing sound completely flat. It doesn't matter how you adjust the receiver, always sound flat and hollow. This is good for someone that wants something super entry level... But even then, it simply is lacking. Menus are also lacking and awful. If you are looking to invest in a full 5.1 setup, spend a couple hundred buck more for something decent. I got a refurb Denon X1700 for $500 directly from Denon. The Denon made my Definitive Technologies ProMonitors come alive.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mil403,
Thank you for the feedback and we're sorry to hear what happen. If there's something that we can help you with. Please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Stay away
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this less than 2 years, and all of a sudden, it just started turning on and off repeatedly until I unplugged it. Turns out it is a common problem with this model. If you do purchase this, get the warranty.
No, I would not recommend this to a frienddecent unit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice got it on sale saved 180. Reasonable performance
I would recommend this to a friendBLUETOOTH SKIPS
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this receiver because it skipped while using Bluetooth about every 10 seconds.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Muscles, We regret that the unit skipped while using Bluetooth and had to be returned. This is definitely not the experience we'd like you to have. Sony values the opinions of customers and is always striving to provide the best experience possible. We do have troubleshooting steps available on the Manual and our support website to help fix the problem. We hope you'll consider Sony in your future purchase. We are sorry for the inconvenience. Best regards, Erin
Did moy functio out of the Box. Iy would not calib
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit did noy fumction prprerly. There is only a two weeh return period . It just go a bot tell me srrry your screwed
I would recommend this to a friendDo NOT BUY SONY RECEIVERS FROM BEST BUY
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WORST PURCHASE EVER !!! Bought item in May , only to have it go belly up in August . The Tv function does not work but dvds will play . Best Buy asked me to buy a PLAN , which I refused . When I took the broken unit back to Best Buy , why did they tell me they couldn’t fix it , even though they wanted to charge me for a repair plan . DO NOT PURCHASE ANY SONY RECEIVERS FROM BEST BUY . I BOUGHT 3 and TWO ARE BROKEN WITH THE SAME PROBLEM ! UGH
No, I would not recommend this to a friendKnowledgeable technicians
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once Again, Had some Trouble With this System Which is My Stereo, Once Again Had To Call & Get A Geek Squad To Fix An Issues, Good Job .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Technology, thanks for choosing and purchasing our product. We hope you are enjoying your receiver. We're glad your issue had been sorted out by your dealer. We also have our Support Team that is always happy to assist. You can email us anytime at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The powerful STR-DH790 7.2ch Home Theater AV receiver supports Dolby Atmos giving you 360` surround sound, by accurately positioning sound from every angle in your environment. It also supports DTS:X which delivers sounds that are precisely around and above you. This is done with object based audio decoding. Plus, you can enjoy superior picture quality to match with 4K HDR pass-through. You will enjoy an immersive theater-like experience in the comfort of your own home for a long time! Thanks for choosing SONY. ~Earl
Don't get if planning on using with PS5
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not be more disappointed. I bought this specifically to run 4k from my PS5 and it doesn't work. I found forums with a bunch of people having the same problem. Having issues with certain sounds not being played and the calibration of the speakers having errors. I wish I could return it
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AndrewC,
Thank you for the review and we're sorry to hear what happened with your AV receiver. Depending on the TV or the video device, 4K content may not be displayed. Check the video capability and settings of your TV and video device. Be sure to use a High Speed HDMI Cable with Ethernet. When you use high bandwidth video formats such as 4K/60p 4:4:4, 4:2:2 and 4K/60p 4:2:0 10 bit, a Premium High Speed HDMI Cable with Ethernet, which can support bandwidth up to 18 Gbps, is required. Be sure to connect the receiver to an HDMI input jack of a TV or video device that supports 4K. You have to connect an HDMI cable to an HDMI jack that supports HDCP 2.2 when you use a playback device for 4K resolution video content, etc.
If you need further assistance, we can help you out. Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "(select your product type)" and from there you'll see different ways to contact us.
Regards,
David