Customer Ratings & Reviews
- Model:
- STRDH790
- SKU:
- 6219445
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers appreciate the excellent sound quality, ease of use, and immersive Dolby Atmos experience. They also find the product offers good value for its price, ample power, and straightforward setup, along with a rich set of features. However, some users suggest improvements to the user interface, remote, and display, and a few have experienced issues with heat and connectivity.
This summary was generated by AI based on customer reviews.
Receiver
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The item was not a good match for my system; returned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Leslie, We are sorry to hear that the STRDH790 did not meet your expectations and it had to be returned. We understand that we have different preference when it comes to audio. We hope that you consider Sony again in your future purchases.
Regards,
Carl
Protect Mode
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only works for about a year before going into Protect mode. You can get it fixed for free but takes 1-2 months and will just end up happening again in about a year
No, I would not recommend this to a friendDon’t Purchase This Unit!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never! Never! Never! Buy this unit! I have had this unit since Christmas 2022, it is being returned for service a second time. Dealing with Sony has been very frustrating. Best Buy only gives 15 days for replacement, Sony will NOT replace unit, they only repair. Last Sony item I will EVER purchase.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MargaretL,
Thank you for the inquiry and we understand your concern. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Sony Rec
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very limited options - Hard to set up - @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SonyRec,
We do apologize for the inconvenience. We would love to provide assistance in getting the settings on your receiver setup to your liking. Refer to the Operating Instructions for an explanation of how to install and prepare the receiver, and descriptions of parts and controls.
https://www.sony.com/electronics/support/res/manuals/4726/890436b47fd2ffcc4003f34dc5f2592c/47269051M.pdf
We also encourage you to make use of our many online resources to help with questions regarding your Sony product.
https://www.sony.com/electronics/support (Sony Support website)
https://us.esupport.sony.com/support/s/support-contact?language=en_US (Chat support)
Happy to help,
David
- Pros mentioned:Price
Sony A/V Receiver
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product at better price than I purchased 9 yrs ago
I would recommend this to a friend Low tech at best.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works as it's supposed to....but quite a let down. I replaced a 25 year old Technics that was state of the art back then. This is nothing compared to that. You can't even change the bass and treble. Who ever heard of something you can't change that on. Quite disappointing.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RobertD, We regret to hear that the receiver did not meet your expectations. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn your experience around. You can adjust the bass/treble level of the front, center, surround/surround back and height speakers. Ref: https://helpguide.sony.net/ha/strdh79/v1/en/contents/TP0001605063.html?search=bass
Should you need further assistance,please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Annoying Home menu can't be disabled
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The only way to workaround the annoying home menu popping up EVERY TIME YOU TURN IT ON is to disable HDMI-CEC. What? Seriously? Is it too much to ask for the unit to just simply skip the home menu and turn on to the last input it was on when it is turned on by HDMI-CEC? It's the most annoying thing ever and i'm getting rid of this unit just because of it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tony,
We do apologize for the inconvenience and we appreciate your time sharing this feedback. As part of the normal operation of the AV receiver, when the unit is connected via HDMI cable you cannot disable the home menu. Please be assured we take this feedback very seriously and continuously strive to improve our products.
Regards,
David
Good deal
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad can’t complain i use it for my home The theater system
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bo28,
Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision, your viewing experience will be transformed. You’re in for quite the cinematic upgrade!
Thank you for choosing Sony!
David
- Pros mentioned:Dolby atmos
For my surround sound TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great added boost to the surround sound on my TV!!!
I would recommend this to a friend Great Sony Receiver!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to replace an older Sony AVR to take advantage of 4K picture and upgraded Dolby technologies. So far, it’s been a great workhorse and another reason why this is my fourth Sony receiver!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Matt, Thank you for upgrading to your new Sony STRDH790! We're glad you're enjoying the cool new features of this Sony AV receiver. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality and support for all major HDR formats including Dolby Vision, your viewing experience will be transformed. You’re in for quite the cinematic upgrade! -Sam
Do not recommend
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was happy with this product until I realized it does not transfer 4K HDR signal through the PS5. That's why I got it. Very disappointed
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Rayy We're sorry to hear about the issue you're having. This is definitely not the news we'd like to hear from you. We'd love to help you troubleshoot your problem and turn your experience around. Please refer to the steps below to troubleshoot the problem:
https://helpguide.sony.net/ha/strdh79/v1/en/contents/TP0001553102.html?search=4k
I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Great buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Buy, wish sub woofer connection was different.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Silkysmooth,
Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision , your viewing experience will be transformed. You’re in for quite the cinematic upgrade!
Thank you for choosing Sony!
David
Seems to kick out a lot with "Protect mode"
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wish BB would not expire points after 60 days. Everyone hates that.
I would recommend this to a friendReturned 2 different units
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this unit and after 2 day the video pass through stopped working. Exchanged it for the same unit, and the audio pass through never worked. Moved on to a different company.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi,
We are sorry that the receiver did not meet your expectation. Please be assured your feedback will be forwarded to a relevant team for improvements.
Regards,
Erin
Sony Social Support
Ugh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the receiver, but some of the built in features suck.
I would recommend this to a friendThe Best Value 7.1 Dolby Atmos Receiver
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the entry way to the 7.1 ch speaker system with Dolby Atmos. Excellent paired with the Sony Core Series speakers with great sound performance to its value.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rhen, Thank you for the great review! We're glad to hear you feel that the STRDH790 is worth its price. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality and support for all major HDR formats including Dolby Vision, your viewing experience will be transformed. You’re in for quite the cinematic upgrade! -Sam
decent unit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice got it on sale saved 180. Reasonable performance
I would recommend this to a friendWhat is going on??
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For some reason, the volume constantly adjusts itself lower, and will randomly change to a different input, also somehow changing my TV screen input. Despite the clearly marked buttons, it is somehow not very user friendly. Although I purchased it on Black Friday, the Best Buy guys didn’t honor the discount and I somehow ended up buying this for full price. Just don’t buy this full price.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MarMal,
We're sorry to hear you've been running into difficulty and the receiver changes inputs or volume level lowers by itself. We're happy to help. Follow this procedure to troubleshoot if the volume level of the stereo system raises or lowers by itself.
1. Verify the connection between your input source and the A/V receiver to make sure they are securely connected.
2. Try a different input jack to eliminate any issues with the current jack that is being used.
3. Turn off the stereo system. Unplug the power cord of the stereo system from the AC wall outlet. Let the stereo system remain without power for 30 seconds. Plug the power cord back into the AC outlet.
For additional troubleshooting steps, refer to this link: https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh790/articles/00026049
If the AV receiver switches Audio/Video (A/V) inputs by itself, follow the steps provided on this link to resolve the issue: https://www.sony.com/electronics/support/articles/00028351
If the issue is still not resolved, reset the audio system. Refer to the link below.
https://www.sony.com/electronics/support/res/manuals/4726/890436b47fd2ffcc4003f34dc5f2592c/47269051M.pdf (see page 47)
If you are still having the same issue after following the steps above, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
Get something better
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went from a 10 year old Yamaha RX470. This thing sound completely flat. It doesn't matter how you adjust the receiver, always sound flat and hollow. This is good for someone that wants something super entry level... But even then, it simply is lacking. Menus are also lacking and awful. If you are looking to invest in a full 5.1 setup, spend a couple hundred buck more for something decent. I got a refurb Denon X1700 for $500 directly from Denon. The Denon made my Definitive Technologies ProMonitors come alive.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mil403,
Thank you for the feedback and we're sorry to hear what happen. If there's something that we can help you with. Please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this amp , is not reliable , mine had to be returned as it would go on to protection mode without any reason , this is a well known issue for this amp .
No, I would not recommend this to a friend