Customer Ratings & Reviews
- Model:
- STRDH790
- SKU:
- 6219445
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers regard the STRDH790 highly for its impressive sound quality, ease of use, and Dolby Atmos capabilities. The receiver is also praised for its price, simple setup, and power. Some customers have noted concerns with the user interface, remote, display, menu, and heat generation. Overall, the positive aspects of the receiver appear to outweigh the negative ones.
This summary was generated by AI based on customer reviews.
not worth money
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very disappointed with this unit for the price. osd is very basic and outdated style. adjustability is pretty limited and sound quality is not even good.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi disappointed,
We do apologize for the inconvenience. Sound quality will depend on the speaker and audio source that you're playing. If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
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Regards,
David
Ok for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are using it as a standard receiver i guess it is fine. The 4k pass-through didn't work with HDR so i ended up returning it and going with a denon instead.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Gamerspam,
We're sorry to hear that. We always strive to deliver the best sound quality with our Sony products.
Regards,
David
When it works....
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it works, it's great. However, the screen will black out at times, even with a cooling fan on top of it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ShakeNbake,
Thanks for the feedback. Double check the connection on your TV and AV receiver. Make sure the HDMI cable is properly connected. Power reset the unit, simply unplug the unit and wait 1-2 minutes then plug the device back in and power on
If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Sony Receiver
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this protect in April. After months of light use, it kept shutting down with power protect mode. We returned it and purchased the JBL MA710.
No, I would not recommend this to a friendperfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Where is exactly as advertised. Took my brand new TV washing experience to another level. Very happy with this purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dave,
Awesome! We're happy to hear your enjoyable experience with your new STRDH790 receiver. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision , your viewing experience will be transformed. You’re in for quite the cinematic upgrade! Thank you for choosing Sony! - Kris
Great item, But...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very good receiver, but the main drawback for me was the fact that it does not have RCA jacks on the back. If you have any additional units to add to your system that don't use HDMI, then it is problematic.
No, I would not recommend this to a friendSony
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to use Sound is to low Have to rise the volume more than the older y have
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JoseA,
We're sorry you've been running into difficulty. Low volume may also be a result of another component connected to one of the input sources, such as a Set-top Box (STB) or television.
1. Check the connection between your source and the A/V receiver to make sure they are securely connected.
2. Try a different input jack to eliminate any issues with the current jack that is being used.
NOTE: If the audio is being sent from a television or STB to the A/V receiver, it may be necessary to disable the internal speakers of the input source or set the audio output of a TV to FIXED or VARIABLE. If the audio output of a TV is set to VARIABLE, then you will need to increase the volume level of the TV.
3. Switch to a different source, such as a CD player, to verify whether the volume is low on all sources or just the one that you are using.
IMPORTANT: If the volume level sounds fine on all other input sources or when playing the A/V system separately, contact the manufacturer of the input source with low volume for further assistance.
If No sound or only a very low level of sound is heard, no matter which device is selected, check if sound is heard or if low sound level improves after completing each step on the link below.
https://helpguide.sony.net/ha/strdh79/v1/en/contents/TP0001553100.html
For additional troubleshooting steps, refer to this link: https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh790/articles/00032243
If you need further assistance regarding your concern, you may send us an email at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
Jess
Best for the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best out there for the price. Does the job without breaking the bank.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EddieB, We are glad that you like your Sony home theater receiver. The powerful STR-DH790 7.2ch home theater AV receiver supports Dolby Atmos giving you 360` surround sound, by accurately positioning sound from every angle in your environment. It also supports DTS:X which delivers sounds that are precisely around and above you. This is done with object based audio decoding. Plus, you can enjoy superior picture quality to match with 4K HDR pass-through. You will enjoy an immersive theater-like experience in the comfort of your own home for a long time! Thank you for choosing Sony! Vincent
Ok, but not satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this unit and was not impressed. I quickly returned it and purchased a Denon. For the price this unit is very basic with few added features.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Brian,
We are sorry to hear what happen. Please be assured we take this feedback very seriously and continuously strive to improve our products.
Regards,
David
- Pros mentioned:Dolby atmos
Should of gotten the next best
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a bad unit. WIsh I would of gotten the 9.2 instead though
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Thisguy,
Thank you for the review and we're glad you like the unit. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision , your viewing experience will be transformed. You’re in for quite the cinematic upgrade! Thank you for choosing Sony!
Regards,
David
Nice amp
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was on sale on Black Friday. I serve the need I have, just wish it is network connected
I would recommend this to a friendBrand response from SonyListens
Posted .Hi james, We're glad to hear that you chose the STR-DH790 7.2ch Home Theater AV Receiver. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision t, your viewing experience will be transformed. You’re in for quite the cinematic upgrade! Jay
Sony receiver
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a very lousy receiver, the quality on this is very hallow. I have a very sensitive ear so I had to return this and get a an upgrade.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Best,
We do apologize for the inconvenience. It is unfortunate that the unit had to be returned. If the unit is still with you, we would like to hear more from you. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this reciever to run my two twelve inch pioneer speakers for my home with my xbox works perfectly with the hdmi pass through sounds great and the bluetooth is a plus
I would recommend this to a friendGood performance for cost value!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This amp has subtle tube amp characteristics, in which the the low frequencies are warm and deep while the high and mid frequencies mesh smoothly, with no harshness to the ear.
I would recommend this to a friendGood TV Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent purchase. Great picture color and resolution. Always happy with Samsung.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MEEG, Thank you for the 5-star rating. We're happy to hear that you are enjoying your home receiver. our new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision t, your viewing experience will be transformed. You’re in for quite the cinematic upgrade! Thanks for choosing Sony! -Craig
- Pros mentioned:Ease of use, Setup, Sound quality
It just works
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had an Onkyo for the last 8 years when it finally decided to stop working. Been having issues for about a year so I knew it didn't have long to live. Although the Onkyo is an excellent receiver I never did like the complexity of it. The other thing that I didn't realize was the HDMI port on the Onkyo was not a pass-through for my new 4K tv I purchased over a year ago. I wanted something at a fair price, easy to setup and only the features I needed. I purchased this unit and kept my fingers crossed. I'm happy to say that I was not disappointed. The setup was as easy as I could hope for. After calibrating with the supplied microphone it was time to test the sound and video quality. I was stunned at how my 4K tv looked. Apparently, I have been watching 4K content at less than 4K resolution and the sound was simply awesome. I was getting sound from parts of the room that I had never heard before. I had to adjust my sub-woofer some but that was it. No need to adjust individual speakers around the room. The calibration took care of that. The speech was constantly crystal clear at any volume. Really happy with this unit and would highly recommend it.
I would recommend this to a friend Not worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It only works for a few minutes and then turns off unexpectedly. Horrible experience especially when you buy it to watch the super bowl. I do not recommend it avoid the shame in front of your friends and family.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MannyS,
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience. We regret to know that you're having a power issue with your STR-DH790. This is certainly not the news we'd like to hear from you. To resolve this problem, let's attempt to isolate and address it by following the troubleshooting steps on these articles:
https://www.sony.com/electronics/support/articles/00032091
https://helpguide.sony.net/ha/strdh79/v1/en/contents/TP0001553098.html
I hope this helps.
Should you need more assistance or information with our product, please feel free to message us at socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Issue:
Model Number:
We value you, and thanks for choosing Sony.
Sincerely,
Romeo
Sony Social Support
AVR
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a Yamaha. Went on a stand by protection mode on June 2020 still at warranty service. And the Sony did not sound as expected. Returned
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Skullcandy,
We are sorry to hear what happen. Please be assured we take this feedback very seriously and continuously strive to improve our products.
Regards,
David
- Pros mentioned:Dolby atmos, Price, Sound quality
Rob L
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with the variation of sound fields and quality. Been enjoying the Dolby Atmos feature. Wish my tv had the EARC vs just the ARC feature so I could enjoy Atmos for streaming services though. But thats not the receivers fault. It's a powerful receiver and priced well.
I would recommend this to a friendBrand response from SonyListens
Posted .Great! We're glad that you're enjoying the audio quality and features of your new receiver, user504526. Thank you for choosing Sony. Erin
Sony Stereo
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked good until November of 2020 now shows up error code. Followed directions to reset something on inside must have shorted
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Shelter, We regret to hear about the issue you're having. This is usually not the case for our AV receivers nor the experience we want you to have. We would like to know more about this so we can better assist you. please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam