Customer Ratings & Reviews
- Model:
- STRDH790
- SKU:
- 6219445
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers regard the STRDH790 highly for its impressive sound quality, ease of use, and Dolby Atmos capabilities. The receiver is also praised for its price, simple setup, and power. Some customers have noted concerns with the user interface, remote, display, menu, and heat generation. Overall, the positive aspects of the receiver appear to outweigh the negative ones.
This summary was generated by AI based on customer reviews.
I can't review because it does not work.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I spent over an hour online with your online chat helper so I could select the right receiver to connect my daughter's turntable to her speakers. I told him the brand name and model of both components and explained what I needed. The cord he sold me to connect the system does not fit in the receiver, so I don't know if any of it works. Now I have to go to Best Buy in person to deal with this. Thank you for wrecking a nice birthday gift with your incompetent help.
No, I would not recommend this to a friendSONY STR-DH790
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hi, you know, this was a gift from my wife. I did not try it immediately and in doing so does not meet my expectations. I went to the store and spoke but they informed me that I could not change it because it took more than 14 days.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Cruzado,
We are sorry to hear what happen. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Received a damaged receiver!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The new was sold as a open box EXCELLENT CONDITION - store demo. I bought it online and when I opened the box the top was dented in. I called them right away a d they said I could ship it back but they have no replacements and they couldn’t offer me the poor cons price which was $100. Less then what I paid. Do not buy unless your in the store. Wast of time and money!
No, I would not recommend this to a friendNot Impressed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I typically buy Yamaha receiver’s and figured I’d give Sunny a chance. There is no comparison. I return this unit and went back to Yamaha
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Chas51877, We regret to hear that the unit had to be returned. We appreciate the feedback. Some few things to highlight on this unit is it supports Dolby Atmos giving you 360` surround sound, by accurately positioning sound from every angle in your environment. It also supports DTS:X which delivers sounds that are precisely around and above you. This is done with object based audio decoding. Plus, you can enjoy superior picture quality to match with 4K HDR pass-through. -Sam
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s what i was looking for , the only disadvantage is de durability.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HarlyR, Thanks so much for choosing our STR-DH790 7.2ch Home Theater AV Receiver. This receiver has a streamlined slim design. With a robust, space-saving design, the receiver can easily fit into your media unit. Plus, a rigid chassis reduces vibration to help maintain signal fidelity. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision, your viewing experience will be transformed. You’re in for quite the cinematic upgrade! Thank you for the 5-star rating! -Jess
Poor sound quality
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor sound quality. Returned after a few weeks. Realized I went to cheap and upgraded to Denon 750 and am much happier.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Review716,
It is unfortunate that the unit had to be returned. We will surely take note of this feedback as it helps us improve our products/services.
Regards,
David
Perfect setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect addition to our entertainment setup. Replaced an older Sony
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Abmbob, Thank you for upgrading to your Sony STRDH790! Good to know it fits perfectly in your entertainment setup. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality and support for all major HDR formats including Dolby Vision, your viewing experience will be transformed. You’re in for quite the cinematic upgrade! -Sam
Scammed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two speaker channels failed, center and right height, within a few days. The additional speakers were ordered after receiver was delivered so I am unable to return because best buy return policy is only two weeks. I was sold defective merchandise and did not realize the scam until after the arbitrarily short return window expired.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi frustration,
We do apologize for the inconvenience and we understand your concern. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Junk!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beware!! Do not buy this receiver!!!! The main video output died on mine after only a year! Chinese piece of junk!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi acg1976,
Thank you for the review and we're sorry to hear about the video output of your AV receiver. Try a different cable. To isolate the issue, please try to factory reset the unit. Turn off the receiver. Hold down the power on the receiver for 5 seconds. “CLEARING” flashes on the display panel for a while, then changes to “CLEARED *” Take note that It takes a few minutes for the memory to be cleared completely. Do not turn the receiver off until “CLEARED *” appears on the display panel.
After factory reset, try it again. If it does not work, service might be required. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
- Pros mentioned:Ease of use
Kool
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome good working and easy to operate. Its my lucky one
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ramakrishna,
Thank you for the feedback.We're glad the AV receiver works well. The STRDH790 receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision, your viewing experience will be transformed. You’re in for quite the cinematic upgrade! Thank you for choosing Sony!
Regards,
David
Good when it works
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried to exchange in store for working model. Bluetooth loses connection a frustrating amount of times in a day. 15 day in store policy and I was just a few days past.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DevonP,
Thank you for the review and we're sorry to hear the Bluetooth issue with your AV receiver. To resolve the issue, please try to factory reset the unit. Simply, turn off the receiver and then Hold down (power) on the receiver for 5 seconds. “CLEARING” flashes on the display panel for a while, then changes to “CLEARED" NOTE: It takes a few minutes for the memory to be cleared completely. Do not turn the receiver off until “CLEARED *” appears on the display panel.
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
DO NOT BUY
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this receiver brand new from Best Buy and within 4 months it no longer operates. Do your self a favor and DO NOT purchase this receiver
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tiys,
This is definitely not the news that we would like to hear. The unit comes with a 1-year manufacturer's warranty. Allow us to make things right and help you out. For us to better assist you, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Hope to hear from you,
David
Family sounds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Sony receiver'soperation does not meet my expectations,to hard to ser for soundand instructions to hard to interpret.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi StevenH We regret to hear that the receiver does not meet your expectations. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn this into a better experience. May we also contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Additional Information regarding your experience with the receiver
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
Don't buy Sony Receivers. Cheap built with no disp
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died in a slow painful death. Lasted less than one year with a small pair of Definitive Technology speakers. Sony receivers are garbage. No customer service working phone number.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PioneerElite,
We are sorry to hear what happen with your AV receiver. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Beware of open box purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the top tier condition open box receiver. Upon opening box discovered unit was damaged on face plate, no user manual, no set up microphone included. I quickly requested a return and mailed unit back for a full refund. Never will I purchase an open box product unless I can see unit before I finalize a payment.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Review, we're sorry to hear that you had returned your open box SONY unit because it has physical damage, no manual, and no calibration mic.
We have our Support team that is always happy to assist. You can email us anytime at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
We hope you consider SONY again. ~Earl
Stero brands
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony great brand they carry their outstanding product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CurtisT,
Fabulous! We are truly delighted to hear your satisfaction with the superb performance of our STR-DH790 7.2ch Home Theater AV Receiver.
Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision t, your viewing experience will be transformed. You’re in for quite the cinematic upgrade!
Thanks for commending Sony!
- Romeo
Great system
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What an awesome foundation for my home audio system!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MGbuyer, We are glad that you like your new Sony home theater receiver. The powerful STR-DH790 7.2ch home theater AV receiver supports Dolby Atmos giving you 360` surround sound, by accurately positioning sound from every angle in your environment. It also supports DTS:X which delivers sounds that are precisely around and above you. This is done with object based audio decoding. Plus, you can enjoy superior picture quality to match with 4K HDR pass-through. You will enjoy an immersive theater-like experience in the comfort of your own home for a long time! Thank you for trusting Sony! Vincent
Needs more info
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this is an ok receiver, however it need more information about the subwoofer. Is it powered or not?
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Repentico, We're glad to hear that you like your STDH790. You can connect an active subwoofer to this unit. For more information on your AV Receiver, please refer to the links below:
https://helpguide.sony.net/ha/strdh79/v1/en/index.html
https://www.sony.com/electronics/support/res/manuals/4726/890436b47fd2ffcc4003f34dc5f2592c/47269051M.pdf
Regards,
Sam
Dissappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work well with current components. Will be swapping out for different receiver.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi lint,
We do apologize for the inconvenience. We recommend connecting wired speakers with a nominal impedance of 6 ohms to 16 ohms. We also recommend using speaker wires that are anywhere between 12 to 16 gauge. These are most commonly used for connecting speakers to an amplifier or an Audio/Video (A/V) receiver
For us to better assist you, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not seem to be the high end quality song is known for,
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sonyreceiver,
We are sorry to hear that. Sound quality will depend on the source that you're playing. If you need technical assistance, you can contact our product specialist.
https://us.esupport.sony.com/support/s/support-contact
Hope to hear from you,
David