Customer Ratings & Reviews
- Model:
- STRDH790
- SKU:
- 6219445
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers appreciate the excellent sound quality, ease of use, and immersive Dolby Atmos experience. They also find the product offers good value for its price, ample power, and straightforward setup, along with a rich set of features. However, some users suggest improvements to the user interface, remote, and display, and a few have experienced issues with heat and connectivity.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Dolby atmos
Should of gotten the next best
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a bad unit. WIsh I would of gotten the 9.2 instead though
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Thisguy,
Thank you for the review and we're glad you like the unit. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision , your viewing experience will be transformed. You’re in for quite the cinematic upgrade! Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Ease of use, Sound quality
It just works
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had an Onkyo for the last 8 years when it finally decided to stop working. Been having issues for about a year so I knew it didn't have long to live. Although the Onkyo is an excellent receiver I never did like the complexity of it. The other thing that I didn't realize was the HDMI port on the Onkyo was not a pass-through for my new 4K tv I purchased over a year ago. I wanted something at a fair price, easy to setup and only the features I needed. I purchased this unit and kept my fingers crossed. I'm happy to say that I was not disappointed. The setup was as easy as I could hope for. After calibrating with the supplied microphone it was time to test the sound and video quality. I was stunned at how my 4K tv looked. Apparently, I have been watching 4K content at less than 4K resolution and the sound was simply awesome. I was getting sound from parts of the room that I had never heard before. I had to adjust my sub-woofer some but that was it. No need to adjust individual speakers around the room. The calibration took care of that. The speech was constantly crystal clear at any volume. Really happy with this unit and would highly recommend it.
I would recommend this to a friend AVR
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a Yamaha. Went on a stand by protection mode on June 2020 still at warranty service. And the Sony did not sound as expected. Returned
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Skullcandy,
We are sorry to hear what happen. Please be assured we take this feedback very seriously and continuously strive to improve our products.
Regards,
David
Nice amp
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was on sale on Black Friday. I serve the need I have, just wish it is network connected
I would recommend this to a friendBrand response from SonyListens
Posted .Hi james, We're glad to hear that you chose the STR-DH790 7.2ch Home Theater AV Receiver. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision t, your viewing experience will be transformed. You’re in for quite the cinematic upgrade! Jay
I can't review because it does not work.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I spent over an hour online with your online chat helper so I could select the right receiver to connect my daughter's turntable to her speakers. I told him the brand name and model of both components and explained what I needed. The cord he sold me to connect the system does not fit in the receiver, so I don't know if any of it works. Now I have to go to Best Buy in person to deal with this. Thank you for wrecking a nice birthday gift with your incompetent help.
No, I would not recommend this to a friendSony Receiver
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this protect in April. After months of light use, it kept shutting down with power protect mode. We returned it and purchased the JBL MA710.
No, I would not recommend this to a friendSony Stereo
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked good until November of 2020 now shows up error code. Followed directions to reset something on inside must have shorted
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Shelter, We regret to hear about the issue you're having. This is usually not the case for our AV receivers nor the experience we want you to have. We would like to know more about this so we can better assist you. please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Good TV Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent purchase. Great picture color and resolution. Always happy with Samsung.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MEEG, Thank you for the 5-star rating. We're happy to hear that you are enjoying your home receiver. our new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision t, your viewing experience will be transformed. You’re in for quite the cinematic upgrade! Thanks for choosing Sony! -Craig
SONY STR-DH790
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hi, you know, this was a gift from my wife. I did not try it immediately and in doing so does not meet my expectations. I went to the store and spoke but they informed me that I could not change it because it took more than 14 days.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Cruzado,
We are sorry to hear what happen. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Not Impressed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I typically buy Yamaha receiver’s and figured I’d give Sunny a chance. There is no comparison. I return this unit and went back to Yamaha
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Chas51877, We regret to hear that the unit had to be returned. We appreciate the feedback. Some few things to highlight on this unit is it supports Dolby Atmos giving you 360` surround sound, by accurately positioning sound from every angle in your environment. It also supports DTS:X which delivers sounds that are precisely around and above you. This is done with object based audio decoding. Plus, you can enjoy superior picture quality to match with 4K HDR pass-through. -Sam
Received a damaged receiver!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The new was sold as a open box EXCELLENT CONDITION - store demo. I bought it online and when I opened the box the top was dented in. I called them right away a d they said I could ship it back but they have no replacements and they couldn’t offer me the poor cons price which was $100. Less then what I paid. Do not buy unless your in the store. Wast of time and money!
No, I would not recommend this to a friendPoor sound quality
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor sound quality. Returned after a few weeks. Realized I went to cheap and upgraded to Denon 750 and am much happier.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Review716,
It is unfortunate that the unit had to be returned. We will surely take note of this feedback as it helps us improve our products/services.
Regards,
David
Not worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It only works for a few minutes and then turns off unexpectedly. Horrible experience especially when you buy it to watch the super bowl. I do not recommend it avoid the shame in front of your friends and family.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MannyS,
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience. We regret to know that you're having a power issue with your STR-DH790. This is certainly not the news we'd like to hear from you. To resolve this problem, let's attempt to isolate and address it by following the troubleshooting steps on these articles:
https://www.sony.com/electronics/support/articles/00032091
https://helpguide.sony.net/ha/strdh79/v1/en/contents/TP0001553098.html
I hope this helps.
Should you need more assistance or information with our product, please feel free to message us at socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Issue:
Model Number:
We value you, and thanks for choosing Sony.
Sincerely,
Romeo
Sony Social Support
- Pros mentioned:Dolby atmos, Power, Price
Rob L
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with the variation of sound fields and quality. Been enjoying the Dolby Atmos feature. Wish my tv had the EARC vs just the ARC feature so I could enjoy Atmos for streaming services though. But thats not the receivers fault. It's a powerful receiver and priced well.
I would recommend this to a friendBrand response from SonyListens
Posted .Great! We're glad that you're enjoying the audio quality and features of your new receiver, user504526. Thank you for choosing Sony. Erin
Scammed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two speaker channels failed, center and right height, within a few days. The additional speakers were ordered after receiver was delivered so I am unable to return because best buy return policy is only two weeks. I was sold defective merchandise and did not realize the scam until after the arbitrarily short return window expired.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi frustration,
We do apologize for the inconvenience and we understand your concern. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s what i was looking for , the only disadvantage is de durability.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HarlyR, Thanks so much for choosing our STR-DH790 7.2ch Home Theater AV Receiver. This receiver has a streamlined slim design. With a robust, space-saving design, the receiver can easily fit into your media unit. Plus, a rigid chassis reduces vibration to help maintain signal fidelity. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision, your viewing experience will be transformed. You’re in for quite the cinematic upgrade! Thank you for the 5-star rating! -Jess
DO NOT BUY
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this receiver brand new from Best Buy and within 4 months it no longer operates. Do your self a favor and DO NOT purchase this receiver
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tiys,
This is definitely not the news that we would like to hear. The unit comes with a 1-year manufacturer's warranty. Allow us to make things right and help you out. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Hope to hear from you,
David
Perfect setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect addition to our entertainment setup. Replaced an older Sony
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Abmbob, Thank you for upgrading to your Sony STRDH790! Good to know it fits perfectly in your entertainment setup. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality and support for all major HDR formats including Dolby Vision, your viewing experience will be transformed. You’re in for quite the cinematic upgrade! -Sam
- Pros mentioned:Ease of use
Kool
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome good working and easy to operate. Its my lucky one
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ramakrishna,
Thank you for the feedback.We're glad the AV receiver works well. The STRDH790 receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision, your viewing experience will be transformed. You’re in for quite the cinematic upgrade! Thank you for choosing Sony!
Regards,
David
Don't buy Sony Receivers. Cheap built with no disp
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died in a slow painful death. Lasted less than one year with a small pair of Definitive Technology speakers. Sony receivers are garbage. No customer service working phone number.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PioneerElite,
We are sorry to hear what happen with your AV receiver. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David