Customer Ratings & Reviews
- Model:
- STRDH790
- SKU:
- 6219445
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers regard the STRDH790 highly for its impressive sound quality, ease of use, and Dolby Atmos capabilities. The receiver is also praised for its price, simple setup, and power. Some customers have noted concerns with the user interface, remote, display, menu, and heat generation. Overall, the positive aspects of the receiver appear to outweigh the negative ones.
This summary was generated by AI based on customer reviews.
Lemons
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit has been in repairs 2 x in the past year
No, I would not recommend this to a friendWorst experience with Best Buy ever.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience with Best Buy ever. 1st receiver crapped out in 2 days after I personally had to drive all over Austin to pick it up. 2nd receiver - music keeps cutting out - not sure if it's the receiver or tech set-up issue. There have been many.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Purchase,
We do apologize for the inconvenience. Please allow us to help you and turn this into a better experience. There might be a problem with the wirings or the actual speakers that you're using. When matching speakers and Audio/Video (A/V) receivers, the ohm rating of the speaker should be equal to or greater than the ohm rating of the receiver to avoid a risk of hardware damage.
Any speakers that feature bare wire connection will work to this receiver, as long as their impedances are from 6 to 16 ohms.
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
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Regards,
David
Didn't have what I needed.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok.. didn't have the power cord I needed with the Samsung sound bar I purchased.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brian,
We do apologize for the inconvenience. For further assistance regarding the power cord of your AV receiver, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
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Hope to hear from you soon,
David
Be warned about this one
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound randomly drops from a Sony television to a Sony theater receiver (HDMI ARC port to ARC port).
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelM, We're sorry to hear that the sound randomly drops. This is definitely not the experience we'd like you to have. Allow us to help and turn your experience around.
This article is provided to help troubleshoot the Audio Return Channel (ARC) or Enhanced Audio Return Channel (eARC) feature not working with your TV and audio system when both are compatible with the HDMI® ARC/eARC feature. For more details, please check: https://www.sony.com/electronics/support/articles/00020051?utm_source=glean
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Stop working
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this product for 6 months and then it stopped working. I tried switching out the other devices connected to the reciever first and they still worked when connected directly to the TV and others
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Daniel, We regret to hear about this. Is it no longer turning on? Is the power indicator still lighting up? If yes, do you see anything on the display panel? If the receiver has stopped working, please try to follow the steps on this link:
https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh790/articles/00032599
https://helpguide.sony.net/ha/strdh79/v1/en/contents/TP0001553270.html
If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Not horrible, can’t get rid of home screen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Google receiver and home screen. Good receiver just can’t bypass home screen.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Vercruysse, We apologize for any inconvenience that you experienced. The STRDH790 includes a graphical user interface to help with the ease of setup. You can easily remove the Home menu on your TV screen by pressing the Home button or selecting the input source that you prefer to use. -Sam
Bluetooth takes over!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If listening to any input other than bluetooth and a pre-paired bluetooth device powers on or is in range, the receive automatically engages the bluetooth input. I don't want this! Very frustrating.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mike, we are sorry to hear that the Bluetooth function takes over once a BTBluetooth device is powered on or within range. Please ensure that "BT Power" is set to OFF so when a pre-paired Bluetooth device won't connect automatically when powered on.
Press AMP MENU.
Select “” - “BT POWER” on the display panel.
Select “BT ON” or “BT OFF”.
Reference: https://helpguide.sony.net/ha/strdh79/v1/en/contents/TP0001553404.html?search=BT%20Power
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Bad connection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to replace one that was taken out during a power surge. The surround sound guy was having so many problems with the connections as they were not locking in. Took it back and paid a little more for the brand I had before and he put it in with no problem.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Robt,
We are sorry to hear what happen. We encourage you to make use of our many online resources to help with questions regarding your Sony product.
https://www.sony.com/electronics/support (Sony Support website)
https://us.esupport.sony.com/support/s/support-contact?language=en_US (Chat support)
Regards,
David
Receiver
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I buogth a defective item ( receiver) and never worked since the shopping day
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LuisC,
Thank you for reaching out to us and we're sorry to hear that. We need more details regarding your concern. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Works great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works very well for our sound system in our living room surround sound system.
I would recommend this to a friend- Pros mentioned:Dolby atmos, Price, Sound quality
Got my Home Theater back again!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this receiver to replace an old Onkyo brand I had years ago. I once had a 5.1 surround sound system setup in a room as my theater, but had to close it down from my parents move in. Now I’m bringing it out again, and I’m setting it up for a 7.1 system…. and to the current trend, “Dolby Atmos”. Got this Sony Strdh-790 on a spring sale price and it was perfect for my sound upgrade. Dustd off my old Polk audio speakers, and I’m now enjoying movie at home again. Shopping for enabling speakers now
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Glenn, We’re glad you like the receiver! Thank you for choosing Sony! Erin
OK not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t meet our needs and returned for Marantz multi channel receiver
No, I would not recommend this to a friendGreat for beginner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install, no problems so far, works for basic home theater
I would recommend this to a friendSony reciver sucks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good for a home entertainment system. I replaced this system with a Denon receiver for a more enjoyable surround sound.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Wil4334, we're sorry to hear that you replaced your SONY unit with other brand. We have our Support team that you always happy to assist. You may email us anytime at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
We hope you consider SONY again. ~Earl
Return policy is bogus
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hope that this product works because I did not buy the warranty or ensured it work within 15 days. The 15 day return policy is horrible. It should be at least 30 days.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bewareofreturnpolicy, thank you for purchasing our product. We're sorry to hear that you have an issue with the return policy. You may need to contact your dealer for this one.
SONY provides a 2-year limited warranty for this unit. Please check this link for more details:
https://www.sony.com/electronics/support/res/manuals/W001/W0013427M.pdf
We have our support team that is always happy to assist you. You may email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Sincerely,
~Earll
Poor power
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Low power… I have vintage bowls, 901s and Pioneer CS 80 eights… which both require more power for the long cable runs and the speaker some cells
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JamesmW, we regret that the receiver did not meet your expectation. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn this into a better experience. May we contact you to help and get more information? If, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Not the Sony I knew
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst Sony product I even in boxed. Very disappointing, difficult to operate with cheap components Returned it the next day
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Swiszo,
Thank you for the feedback. It is unfortunate that the unit had to be returned. This is usually not the case with our AV receiver. Thank you for sharing your experience and we hope you will consider Sony again in a future purchase.
Regards,
David
Very poor connection with Apple TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor connection with Apple TV, no way to easily link to apple TV ... Sunny needs to use industry standard connection methods
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dnavarro, We're sorry to hear you're having an issue connecting your Apple TV. You can connect Audio-Video device that supports HDMI connection. Ref: https://www.sony.com/electronics/support/res/manuals/4726/47269081M.pdf
We'd also like to know more details of the problem you're facing. May we contact you to help and get more information? If, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
terrible sound quality
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this is overall a poor unit and sound was terrible. I replaced it with a Denon for $50 less and it sounds like Im in a theater. Denon is in the sound business, I shoudlve looked at that one first
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mike, We regret to hear that the unit had to be returned and we would like to apologize if the sound quality of our product did not meet your expectations. Some few thing to highlight on this receiver is it supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision. Thank you for sharing your feedback. -Sam
Maybe a bad unit
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Blew out after two days and I couldn't get another. Best Buy did a good job letting me get a different unit that has been working great ever since.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Asteg1000,
We do apologize for the inconvenience. If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David