Customer Ratings & Reviews

Hi Review, we're sorry to hear that you had returned your open box SONY unit because it has physical damage, no manual, and no calibration mic.

We have our Support team that is always happy to assist. You can email us anytime at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

We hope you consider SONY again. ~Earl

Hi acg1976,

Thank you for the review and we're sorry to hear about the video output of your AV receiver. Try a different cable. To isolate the issue, please try to factory reset the unit. Turn off the receiver. Hold down the power on the receiver for 5 seconds. “CLEARING” flashes on the display panel for a while, then changes to “CLEARED *” Take note that It takes a few minutes for the memory to be cleared completely. Do not turn the receiver off until “CLEARED *” appears on the display panel.

After factory reset, try it again. If it does not work, service might be required. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Regards,
David

Hi DevonP,

Thank you for the review and we're sorry to hear the Bluetooth issue with your AV receiver. To resolve the issue, please try to factory reset the unit. Simply, turn off the receiver and then Hold down (power) on the receiver for 5 seconds. “CLEARING” flashes on the display panel for a while, then changes to “CLEARED" NOTE: It takes a few minutes for the memory to be cleared completely. Do not turn the receiver off until “CLEARED *” appears on the display panel.

For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Regards,
David

Hi CurtisT,

Fabulous! We are truly delighted to hear your satisfaction with the superb performance of our STR-DH790 7.2ch Home Theater AV Receiver.

Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision t, your viewing experience will be transformed. You’re in for quite the cinematic upgrade!


Thanks for commending Sony!

- Romeo

Hello MGbuyer, We are glad that you like your new Sony home theater receiver. The powerful STR-DH790 7.2ch home theater AV receiver supports Dolby Atmos giving you 360` surround sound, by accurately positioning sound from every angle in your environment. It also supports DTS:X which delivers sounds that are precisely around and above you. This is done with object based audio decoding. Plus, you can enjoy superior picture quality to match with 4K HDR pass-through. You will enjoy an immersive theater-like experience in the comfort of your own home for a long time! Thank you for trusting Sony! Vincent

Hi Repentico, We're glad to hear that you like your STDH790. You can connect an active subwoofer to this unit. For more information on your AV Receiver, please refer to the links below:

https://helpguide.sony.net/ha/strdh79/v1/en/index.html

https://www.sony.com/electronics/support/res/manuals/4726/890436b47fd2ffcc4003f34dc5f2592c/47269051M.pdf

Regards,
Sam

Hi StevenH We regret to hear that the receiver does not meet your expectations. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn this into a better experience. May we also contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
BBY Username:
Telephone Number:
Additional Information regarding your experience with the receiver

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Erin

Hi lint,

We do apologize for the inconvenience. We recommend connecting wired speakers with a nominal impedance of 6 ohms to 16 ohms. We also recommend using speaker wires that are anywhere between 12 to 16 gauge. These are most commonly used for connecting speakers to an amplifier or an Audio/Video (A/V) receiver

For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Regards,
David

Hi Sonyreceiver,

We are sorry to hear that. Sound quality will depend on the source that you're playing. If you need technical assistance, you can contact our product specialist.

https://us.esupport.sony.com/support/s/support-contact

Hope to hear from you,
David

Hi Brian,

We do apologize for the inconvenience. For further assistance regarding the power cord of your AV receiver, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Hope to hear from you soon,
David

Hi Purchase,

We do apologize for the inconvenience. Please allow us to help you and turn this into a better experience. There might be a problem with the wirings or the actual speakers that you're using. When matching speakers and Audio/Video (A/V) receivers, the ohm rating of the speaker should be equal to or greater than the ohm rating of the receiver to avoid a risk of hardware damage.
Any speakers that feature bare wire connection will work to this receiver, as long as their impedances are from 6 to 16 ohms.

For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Regards,
David

Hi Daniel, We regret to hear about this. Is it no longer turning on? Is the power indicator still lighting up? If yes, do you see anything on the display panel? If the receiver has stopped working, please try to follow the steps on this link:

https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh790/articles/00032599

https://helpguide.sony.net/ha/strdh79/v1/en/contents/TP0001553270.html

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi Vercruysse, We apologize for any inconvenience that you experienced. The STRDH790 includes a graphical user interface to help with the ease of setup. You can easily remove the Home menu on your TV screen by pressing the Home button or selecting the input source that you prefer to use. -Sam

Hi Mike, we are sorry to hear that the Bluetooth function takes over once a BTBluetooth device is powered on or within range. Please ensure that "BT Power" is set to OFF so when a pre-paired Bluetooth device won't connect automatically when powered on.

Press AMP MENU.
Select “” - “BT POWER” on the display panel.
Select “BT ON” or “BT OFF”.

Reference: https://helpguide.sony.net/ha/strdh79/v1/en/contents/TP0001553404.html?search=BT%20Power

Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
BBY Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Erin

Hello Robt,

We are sorry to hear what happen. We encourage you to make use of our many online resources to help with questions regarding your Sony product.

https://www.sony.com/electronics/support (Sony Support website)
https://us.esupport.sony.com/support/s/support-contact?language=en_US (Chat support)

Regards,
David

Hi MichaelM, We're sorry to hear that the sound randomly drops. This is definitely not the experience we'd like you to have. Allow us to help and turn your experience around.

This article is provided to help troubleshoot the Audio Return Channel (ARC) or Enhanced Audio Return Channel (eARC) feature not working with your TV and audio system when both are compatible with the HDMI® ARC/eARC feature. For more details, please check: https://www.sony.com/electronics/support/articles/00020051?utm_source=glean



If this does not help, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Erin

Hi LuisC,

Thank you for reaching out to us and we're sorry to hear that. We need more details regarding your concern. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Regards,
David