Customer Ratings & Reviews
- Model:
- STRDH790
- SKU:
- 6219445
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers regard the STRDH790 highly for its impressive sound quality, ease of use, and Dolby Atmos capabilities. The receiver is also praised for its price, simple setup, and power. Some customers have noted concerns with the user interface, remote, display, menu, and heat generation. Overall, the positive aspects of the receiver appear to outweigh the negative ones.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
The bomb
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent it’s a great system I would highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sylbish,
Thank you for the 5-star rating and we're glad you like the AV receiver. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision, your viewing experience will be transformed. You’re in for quite the cinematic upgrade. We appreciate the recommendation and thank you for choosing Sony!
Regards,
David
- Pros mentioned:Dolby atmos
Sony
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would recommend to a friend and I would like it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sheffdog,
Great! We're glad that you are enjoying this amazing receiver. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision, your viewing experience will be transformed. You’re in for quite the cinematic upgrade! Thanks for choosing Sony!
-Ralph
- Cons mentioned:Heat
Sony
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I dint like it after 20 min on the equipment gets hot.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Xabier, thank you for choosing and purchasing our product. We're sorry to hear that you have an issue with your SONY unit. Although the receiver heats up during operation, this is not a malfunction. If you continuously use this receiver at a large volume, the cabinet temperature of the top, side and bottom rises considerably. Do not touch the cabinet.The powerful STR-DH790 7.2ch Home Theater AV receiver supports Dolby Atmos giving you 360` surround sound, by accurately positioning sound from every angle in your environment. It also supports DTS:X which delivers sounds that are precisely around and above you. This is done with object based audio decoding. Plus, you can enjoy superior picture quality to match with 4K HDR pass-through. You will enjoy an immersive theater-like experience in the comfort of your own home for a long time! Thank you for choosing SONY. ~Earl
Stopped working after 15 months.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased one in Dec. 2023, stopped working at week by going into Protect mode. Followed the troubleshooting in the manual, but the unit was still going into protect mode even after 15 minutes and with nothing connected. Checked the transistors inside and could find none that were blown or faulty. So most likely something on the mother board itself has issue. My last Sony receiver before this one worked for over a decade before I decided to upgrade, and I'm really disappointed. Switching to another brand, most likely Denon after this.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, Kurt,
We are sorry to hear that you were having some issues with your receiver, as Sony strives to deliver the best quality products. We will be more than glad to help you with the situation. We would recommend for you to reach our Sony Support via phone at 239-245-6366 from Monday - Friday 9:00 am - 9:00 pm ET and Saturday - Sunday 10:00 am - 8:00 pm ET.
Thanks for choosing Sony
-DiegoV
Great Starter Receiver
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for the beginner audiophile on a budget. IMO it’s a mid-range A/V receiver, which is great for someone who is just starting off. Super easy to connect to your TV, speakers, turntable, and it’s got Bluetooth, so, you can even listen to online streaming apps from any Bluetooth enabled device.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wisewizard777,
Thank you for the positive feedback! Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision, your viewing experience will be transformed. You’re in for quite the cinematic upgrade!
Thank you for choosing Sony!
David
Great home theater system
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.7.2 channel just what we needed. It works great perfect for the home theater.
I would recommend this to a friendBrand response from SonyListens
Posted .HI Geekwife This is great! We're glad that the receiver works great. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
just me
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.did not like the sound and functions that it offered i bought it because i have a Sony tv. did not like how they performed together . i i returned it and bought a Denon ant a cheaper price and love it. works great with my speaker's subwoofer's and tv
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DavidT We regret that the sound did not meet your expectations and had to be returned. This is definitely not the experience we'd like you to have. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We hope you'll consider Sony in your future purchase. ~Erin
Sony - 7.2-Ch. with Dolby Atmos 4K Ultra HD A/V
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.BEWERE...This Home Theatre Reciever Controlls Every Thing...You Well Love The Easy To Use Remote...I Use It With Bose 301s and 201s...Had The Police Called Twice Allready
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ConsumerReporter,
We're glad you like the AV receiver. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision, your viewing experience will be transformed. You’re in for quite the cinematic upgrade. Thank you for choosing Sony!
Regards,
David
I’m a Sony Man
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my Sony Bluetooth receiver home theater I use it everyday day from music to movies been a Sony customer for a decade
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilliamJohnson,
Thank you for the purchase and we're glad to hear that you love the Bluetooth function of the AV receiver. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision, your viewing experience will be transformed. We appreciate the loyalty and thank you for supporting Sony!
-David
just in case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent item; I already have one; this one was purchased as a "fall back" in my system because I was having audio issues on satellite; found to be NOT fault of receiver.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Irish,
Thank you for the review. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision, your viewing experience will be transformed. You’re in for quite the cinematic upgrade! Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Sony systems
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound good power built well wakes up my old HPM speakers
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jeff, Fantastic! Good to know you like the built quality and great sound that this unit delivers. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality and support for all major HDR formats including Dolby Vision, your viewing experience will be transformed. You’re in for quite the cinematic upgrade! Thanks for choosing Sony! -Sam
Love sony
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with my purchase. Receiver has been working great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Bearsfan1,
Thank you for your purchase and it's nice to hear that you are satisfied with your purchase. Enjoy and thank you for choosing Sony! - Marco
Sony-STRDH-7.2 CH.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had precious one before as my second receiver same model
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cinema, We appreciate your support. Enjoy and thanks for choosing Sony! -Craig
Meh
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not great. Limited hdmi inputs, no phono inputs. Fairly low wattage. Had issues 2x with blu Ray not working-had to disconnect cable a few times to get it to work. Auto calibration for surround sound not accurate- better off doing it manually. Many setting options only available via front of receiver menu, not on tv- really hard to navigate
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mike,
Thank you for the review and we do apologize for the inconvenience. For further assistance, please contact us. Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "(select your product type)" and from there you'll see different ways to contact us.
Regards,
David
complicated
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It does everything ok. The menus are hard to navigate that is a real issue. Switching between streaming and network is not so easy. This is with a new sony bravia tv. I would have thought the syncing would be more fluid and clear.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi User512439,
We're sorry you've been running into difficulty. Your feedback regarding the menu navigation and switching between the streaming and network is extremely important to us and is very much appreciated.
For using the home menu, please refer to this link: https://helpguide.sony.net/ha/strdh79/v1/en/contents/TP0001559200.html
For list of settings that can be adjusted using the menu on the display panel, you may also find this link helpful: https://helpguide.sony.net/ha/strdh79/v1/en/contents/TP0001605068.html
Also, check that your AV receiver is running the latest firmware. For future reference, we can offer assistance on how to set up or operate the features and functions of your Sony Home audio system by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can chat with one of our agents who would be glad to help.
If you're unable to resolve your concern, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
Satisfied customer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The receiver is great I love Sony products, well worth the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Satisfiedcustomer,
Thank you for the purchase! We're glad to hear that you love our Sony products. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision, your viewing experience will be transformed. Thank you for choosing Sony!
-David
A good receiver
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This receiver works great with my new Samsung 50" tv.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steve,
Thank you for the 5-star rating and we're glad to hear that the AV receiver works well with your setup. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision , your viewing experience will be transformed. You’re in for quite the cinematic upgrade. Thank you for choosing Sony!
-David
Doesnt work with ps4 pro
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It sounds awesome but it won’t allow 4k to pass through the ps4 pro, Xbox one s works fine with 4k but the ps4 rgb isn’t supported .... I will be returning the unit
No, I would not recommend this to a friend
It's good enough
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is great, but if Sony had made it to be banana plugs instead, it'd be perfect. More inputs would be nicer as well.
I would recommend this to a friendSony Quality Has Failed -Repair Return Not Easy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m very disappointed in this receiver. I constantly had intermittent video pass through problems where it has sound but no video. I had to send it back to an authorized Sony repair station and when they received it they said nothing is wrong with it and refused to replace the board that controls HDMI video. They sent it back and I reconnected it and it only worked randomly or “when it wanted” with all HDMI inputs. Now I have the same problem with this dead Sony receiver that will not work permanently (now) and with every HDMI input including The Sony PlayStation 4 Pro, Sony PlayStation 3, Sony HD Blu-Ray Player, The Apple TV Box, Xfinity Peacock + Box, and the Dish Network inputs all dead. Now I have to connection each component to the Sony 75” HDTV separately u til I get a replacement Receiver. Sony receiver is now not covered by the warranty after they sent it back to me “never repaired”. Waste of my time boxing it up, sending it to New York from California all to be told nothing is wrong with it. I used to praise Sony and now I am really disappointed with the quality. I have older Sony equipment that is 30-40 years old that still works like A Sony Beta-Max SL-2700 that was state of the art back in the 80’s. It still plays perfectly. Todays Sony receiver’s are not the same quality at all and the hoops you have to jump through to get warranty service is just plain ridiculous. It took me 2 hours to take my audio video system apart, tag all the input wires, discount all 8 of the surround sound speakers all to be told nothing is wrong with your Sony receiver. It’s almost like they want to wear you down so you do not pursue your warranty claim. Again, I’m very disappointed in how terrible the Sony receiver quality is and the lack of vision that Sony has put into these plain looking receiver units. In the past they would light up a blue led bar showing Dolby Digital decode status and that surround sound was working. Now you just have a cheap black box with no concern for quality (like many other brands) and with a price tag of $500+ for a Sony Receiver that must cost less than $50 to produce including labor.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TBone,
We're sorry to hear what happen with your AV receiver. For further assistance with your unit, please contact our product specialist.
https://us.esupport.sony.com/support/s/support-contact
Regards,
David