Customer Ratings & Reviews

Happy with my purchase. Receiver has been working great.

Not great. Limited hdmi inputs, no phono inputs. Fairly low wattage. Had issues 2x with blu Ray not working-had to disconnect cable a few times to get it to work. Auto calibration for surround sound not accurate- better off doing it manually. Many setting options only available via front of receiver menu, not on tv- really hard to navigate

Had precious one before as my second receiver same model

The receiver is great I love Sony products, well worth the price.

It does everything ok. The menus are hard to navigate that is a real issue. Switching between streaming and network is not so easy. This is with a new sony bravia tv. I would have thought the syncing would be more fluid and clear.

This receiver works great with my new Samsung 50" tv.

It sounds awesome but it won’t allow 4k to pass through the ps4 pro, Xbox one s works fine with 4k but the ps4 rgb isn’t supported .... I will be returning the unit

Everything is great, but if Sony had made it to be banana plugs instead, it'd be perfect. More inputs would be nicer as well.

I’m very disappointed in this receiver. I constantly had intermittent video pass through problems where it has sound but no video. I had to send it back to an authorized Sony repair station and when they received it they said nothing is wrong with it and refused to replace the board that controls HDMI video. They sent it back and I reconnected it and it only worked randomly or “when it wanted” with all HDMI inputs. Now I have the same problem with this dead Sony receiver that will not work permanently (now) and with every HDMI input including The Sony PlayStation 4 Pro, Sony PlayStation 3, Sony HD Blu-Ray Player, The Apple TV Box, Xfinity Peacock + Box, and the Dish Network inputs all dead. Now I have to connection each component to the Sony 75” HDTV separately u til I get a replacement Receiver. Sony receiver is now not covered by the warranty after they sent it back to me “never repaired”. Waste of my time boxing it up, sending it to New York from California all to be told nothing is wrong with it. I used to praise Sony and now I am really disappointed with the quality. I have older Sony equipment that is 30-40 years old that still works like A Sony Beta-Max SL-2700 that was state of the art back in the 80’s. It still plays perfectly. Todays Sony receiver’s are not the same quality at all and the hoops you have to jump through to get warranty service is just plain ridiculous. It took me 2 hours to take my audio video system apart, tag all the input wires, discount all 8 of the surround sound speakers all to be told nothing is wrong with your Sony receiver. It’s almost like they want to wear you down so you do not pursue your warranty claim. Again, I’m very disappointed in how terrible the Sony receiver quality is and the lack of vision that Sony has put into these plain looking receiver units. In the past they would light up a blue led bar showing Dolby Digital decode status and that surround sound was working. Now you just have a cheap black box with no concern for quality (like many other brands) and with a price tag of $500+ for a Sony Receiver that must cost less than $50 to produce including labor.

IT WORKS LIKE THE OLD ONE. ALL I HAVE ARE SONY PRODUCTS.

This rating is for my service experience with an online order that was supposed to be a same day delivery from the local store. Mistakes happen and that’s understandable but when there is no way to find out when a supposedly in stock item will actually ship after several days in a pending status, it can be very frustrating. There is no way to cancel an order in the “shipping phase” even if it has been sitting for days with no change in status after “label produced”. I intend to return the receiver if and when it eventually arrives.

I have had this player for a couple months the Sony 2018 790 receiver is lacking some of the features that the 1080 receiver from 2017 has such as the on screen menu a little bit of a change when setting everything up you use the amp button and the internet updates have to be updated on a USB stick there seems to be no ethernet port or wireless although it does have blue tooth . I use a audio quest Power Quest surge protector was having some issues with my rocket fish surge protector which was causing some issues with my receiver but everything is smooth I live in a apartment that is almost 50 years old. me myself am in my early 50s ,love technology and heavy metal music anyways the electricity is not so good here but with the right connections everything runs new.

Works fine. Very fast booting up. Clean sound. Happy with my purchase

Failed to actually “pass through” HDR or Dolby Vision 4k signal to TV right out of the box. What is funny/frustrating is that I also bought a brand new, 75” Sony XBR900F TV, and then got this junk receiver thinking that a Sony+Sony setup couldn’t fail, I could use one remote, interaction should be easy, etc. Also, just got a brand new 4K Apple TV. I had read other reviews that indicated the HDMI ports on this receiver go bad. Honestly, when I read those reviews I thought it was crazy because in 30+ years of owning audio equipment I have never seen a connector or port actually fail, but as it turns out, it can actually happen as it did on this junk Sony STRDH790 I guess. I spent over $200 on new HDMI cables all around thinking that was the problem, but everything worked fine when plugged directly into the TV, but as soon as the receiver was inserted anywhere into the chain, nothing worked. So disappointed. Returning the unit and going to take my chances with another Sony product, the 1080.

Versatile receiver with support for 4K video, decent audio quality for Dolby 5.2. However my receiver had issues, would lose sound from my Samsung TV Arc input. Would emit buzzing noises instead. Returned it to Best Buy, disappointed in Sony’s quality control.

Unit quit working after two months. Brought back to Best Buy foir repair and they say nothing is wrong. I told them it has to heat up but they don't care. The worthless unit is sitting in the garage collecting dust.

Why does it say in the specs section that this receiver has zero digital optical inputs? It's clear when you look at the close up pictures off the back of this model it has a TV digital optical input. Probably should change that. That's a big one especially considering the line of high end Samsung TVs only has digital optical output sound.

This unit worked for about 2 weeks and it stopped working with imaging. i could still hear my speaker system. i did every trouble shoot out there and i even purchased another HDMI cord to see if that was the problem. i went through every setting and even reset the receiver multiple times. VERY upset because i probably received a defective receiver and best-buy doesn't even honor any type of refund or replacement. I purchased this is August of 2020 and it stopped working in the middle of august and just passed the 14 day return policy. SUPER UPSET

Was hoping to like this Sony 7.2, has good sound, but runs hot driving all 7 channels playing music and would go into thermal shutdown. All the speakers are 8 ohm. Secondly the user interface is Clunky to say the least. I replaced it with a Denon for slightly more money and am thrilled with it. I applaud BestBuy for the easy return/refund.

This receiver was never $448 .The original price has been priced more so you are not saving $100 You are. You are buying it at the original price