Customer Ratings & Reviews
- Model:
- STRDH790
- SKU:
- 6219445
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers appreciate the excellent sound quality, ease of use, and immersive Dolby Atmos experience. They also find the product offers good value for its price, ample power, and straightforward setup, along with a rich set of features. However, some users suggest improvements to the user interface, remote, and display, and a few have experienced issues with heat and connectivity.
This summary was generated by AI based on customer reviews.
Won't sync properly
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The stereo receiver worked great for about 5 months then it stopped syncing sound to my Sony TV. Sony had me send it to a company called United radio out of New York. After 3 weeks I get the receiver back and it still doesn't work. United radio replaced the HDMI board and still nothing. Seems like I got a lemon . Would like a refund because this stereo is junk . Highly dissatisfied
No, I would not recommend this to a friendNice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome super cool nice good work job best good job
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user997979,
Thank you for the positive feedback. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision , your viewing experience will be transformed. You’re in for quite the cinematic upgrade! -David
Completely failed after 2 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for 2 years of casual use and then suddenly and randomly stopped producing any output.
No, I would not recommend this to a friendAnnoying Power Up Home Menu Cannot Be Disabled
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Every time you power the receiver on an annoying home menu appears and you have to hit the home button every time you turn on your TV or it stays on the screen. It cannot be disabled. Not sure how this made sense to the folks at Sony. I will be returning this to Best Buy tomorrow. Very annoying.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Paul,
We want to say sorry for any inconvenience you may have experienced with the home screen display. We will surely take note of this feedback as it helps us improve our products/services.
Regards,
David
Stupid wire connector
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wire connectors are the dumbest design ive ever seen
No, I would not recommend this to a friendDo Not Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After a few years the Home button, bluetooth and Airplay stopped working. Spend a little extra and go with Denon
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello UKRay,
Thank you for your review.
It is unfortunate to hear that you are having trouble with your STR-DH790 7.2ch Home Theater AV Receiver after a few years of use. This is definite not the experience we wanted you to have on our premium receiver.
We'd love to help you isolate and fix the problem by performing some troubleshooting.
For the home button, please try following the steps provided on this link:
https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh790/articles/00006827
For the Airplay, unfortunately, this feature is not supported of our STRDH790. It is possible that you are using this function with an external device. And for the Bluetooth, you may refer to the following link to fix the problem:
https://helpguide.sony.net/ha/strdh79/v1/en/contents/TP0001553178.html
If the issue persists, please follow the steps on this link to revert the settings of your STR-DH790 to the factory default and see if it resolves the problem:
https://helpguide.sony.net/ha/strdh79/v1/en/contents/TP0001553270.html
The STRDH790 purchased in the U.S. and Canada comes with a 2 Years manufacturers' limited warranty. If this does not help, please email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
Had promise
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just bought this 4 days ago and it Has a worried sound at low volume with my bass. Also my back 2 speakers and my center speaker will not work and the front 2 works. Will be taken back to get a new one.
No, I would not recommend this to a friendBad product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is just not working. It keeps shutting down or over heating.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Eozuna, We're sorry to hear about the issue with this STR-DH790 7.2ch Home Theater AV Receiver. We apologize for the inconvenience. In this case, please follow the troubleshooting steps from this link to isolate and diagnose the issue: https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh790/articles/00175201.
If you are unable to resolve your concern, please chat with us from Sony’s e-support webpage. I hope this helps! Jay