Customer Ratings & Reviews
- Model:
- STRDH790
- SKU:
- 6219445
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers regard the STRDH790 highly for its impressive sound quality, ease of use, and Dolby Atmos capabilities. The receiver is also praised for its price, simple setup, and power. Some customers have noted concerns with the user interface, remote, display, menu, and heat generation. Overall, the positive aspects of the receiver appear to outweigh the negative ones.
This summary was generated by AI based on customer reviews.
Annoying Power Up Home Menu Cannot Be Disabled
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Every time you power the receiver on an annoying home menu appears and you have to hit the home button every time you turn on your TV or it stays on the screen. It cannot be disabled. Not sure how this made sense to the folks at Sony. I will be returning this to Best Buy tomorrow. Very annoying.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Paul,
We want to say sorry for any inconvenience you may have experienced with the home screen display. We will surely take note of this feedback as it helps us improve our products/services.
Regards,
David
Do Not Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After a few years the Home button, bluetooth and Airplay stopped working. Spend a little extra and go with Denon
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello UKRay,
Thank you for your review.
It is unfortunate to hear that you are having trouble with your STR-DH790 7.2ch Home Theater AV Receiver after a few years of use. This is definite not the experience we wanted you to have on our premium receiver.
We'd love to help you isolate and fix the problem by performing some troubleshooting.
For the home button, please try following the steps provided on this link:
https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh790/articles/00006827
For the Airplay, unfortunately, this feature is not supported of our STRDH790. It is possible that you are using this function with an external device. And for the Bluetooth, you may refer to the following link to fix the problem:
https://helpguide.sony.net/ha/strdh79/v1/en/contents/TP0001553178.html
If the issue persists, please follow the steps on this link to revert the settings of your STR-DH790 to the factory default and see if it resolves the problem:
https://helpguide.sony.net/ha/strdh79/v1/en/contents/TP0001553270.html
The STRDH790 purchased in the U.S. and Canada comes with a 2 Years manufacturers' limited warranty. If this does not help, please email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
Had promise
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just bought this 4 days ago and it Has a worried sound at low volume with my bass. Also my back 2 speakers and my center speaker will not work and the front 2 works. Will be taken back to get a new one.
No, I would not recommend this to a friendBad product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is just not working. It keeps shutting down or over heating.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Eozuna, We're sorry to hear about the issue with this STR-DH790 7.2ch Home Theater AV Receiver. We apologize for the inconvenience. In this case, please follow the troubleshooting steps from this link to isolate and diagnose the issue: https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh790/articles/00175201.
If you are unable to resolve your concern, please chat with us from Sony’s e-support webpage. I hope this helps! Jay