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Customer Ratings & Reviews

$549.99

Customer reviews

Rating 4.5 out of 5 stars with 2348 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers appreciate the excellent sound quality, ease of use, and immersive Dolby Atmos experience. They also find the product offers good value for its price, ample power, and straightforward setup, along with a rich set of features. However, some users suggest improvements to the user interface, remote, and display, and a few have experienced issues with heat and connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 2,348 reviews
  • Pros mentioned:
    Ease of use, Sound quality
    Cons mentioned:
    User interface

    Rated 5 out of 5 stars

    Great system for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This system sounds AMAZING!!! Pretty easy to setup and use. The interface does lack a little in the “visually pleasing” department. The menus are not the prettiest but it does work and has impressive sound so not a deal breaker. Also be aware this system does not work with a passive sub. You must have a powered subwoofer for it to work.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jcrouser,

      Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision, your viewing experience will be transformed. You’re in for quite the cinematic upgrade!

      Thank you for choosing Sony!
      David Sony_US

  • Rated 1 out of 5 stars

    Avoid& Avoid Sony. 2 broken & just out of warranty

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased open box at Best Buy unused. 1st died less than 1 year, Service said they KNEW this model has "Protect" fault problems. They sent a 2nd unit, but that just died the exact same way... 2 months past the original 2y warranty. Replacement unit does not extend coverage. Two units, each only lasted about 1 year. Way too expensive to ship to NY to even get looked at, and no help with an admitted KNOWN issue. I have high end speakers, 16 gauge wire, al working great on another receiver. I did all the checklist troubleshooting, it's exactly the same KNOWN board fault as the 1st one. Sony Customer Service said the 2nd unit is bad, no warranty now. I have been purchasing Sony since the mid-1980s, and NEVER will trust them again. I repeat that the NY service company said "they" knew this model has a problem, Sony did nothing, just sent me another lemon. Sony is fine with a 9% "1-Star" rate ( Amaz0n) with this unit. Antenna is terrible. I'm 20 miles from the city, and need even a mediocre antenna method. This Antenna jack is 1 tiny wire. Amazing they skimped on FM coax tech, or even 2 wires,that's been around, what, a century? Terrible model, KNOWN problems Sony just hopes 91% of you got lucky, the other 9% can chew lemons until the warranty ends.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great for price

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got it as an open box, so it was well worth it. It lacks a few customizable options, but has most, so good product and (at least for what I paid) well worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Dolby atmos, Sound quality

    Rated 5 out of 5 stars

    Come on down the price is right.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a nice sounding receiver. Replaced an older 1080p model sony and I for sure notice a difference. Just wish it allowed the PS5 to do HDR but it doesn't. I had to go direct to tv and run the optical from TV to receiver again but apparently its the case with most receivers apparently only select few are PS5 compatible. Almost returned it until I learned that. Still sounds incredible with the apple tv and it goes into dolby 4k mode no problem that way. Sounds 10x better now that I can actually hear what dolby atmos sounds like. Well kinda I also learned to truly enjoy atmos you must have atmos compatible speakers. Figures. Never ends. I shall return sony with more money next time but for now this will do.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JacobW,

      Thank you for the 5-star rating! We're glad to hear that you like the sound quality of the AV receiver. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision , your viewing experience will be transformed. You’re in for quite the cinematic upgrade! We appreciate your support and thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    One of the best receivers!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the third one of these I have purchased not because they were bad just because of doing upgrades over the years. These have been the best by far. Love the set up, features and quality!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Griff,

      Thank you for your purchase and we are honored to have customers like you. We're glad to hear that you love the features and quality of the AV receiver. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision , your viewing experience will be transformed. You’re in for quite the cinematic upgrade! We appreciate your loyalty and thank you for supporting Sony!

      -David Sony_US

  • Pros mentioned:
    Price, Sound quality

    Rated 5 out of 5 stars

    Nice receiver

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This replaced an older Onkyo Hrt420. I upgraded my speakers to Polk audio a while back and this receiver brought them to life! Super clear sound, more than loud enough and it has Atmos. I was able to use some older speakers for height and this thing thumps! I was debating going back Onkyo but the price was too attractive to pass up as I was on a budget. So far I'm happy with this purchase

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Power, Sound quality

    Rated 5 out of 5 stars

    Great receiver!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn’t believe the power I could actually get out of this. It sounds just as good as my $899 denon but for almost half the price. The calibration was very simple! Probably the most user-friendly receiver you can buy..

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jeremiah,

      You made the right choice! We're glad that you are enjoying the sound quality and user-friendly functions of the receiver. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision, your viewing experience will be transformed. You’re in for quite the cinematic upgrade! Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Ease of use, Price, Sound quality

    Rated 5 out of 5 stars

    Sony Receiver

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good quality product in a very descent price. .easy to use and has a quality efficient out put for surround sound

    I would recommend this to a friend
  • Pros mentioned:
    Dolby atmos

    Rated 5 out of 5 stars

    What a steal of a deal

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I saved over $100 getting this open box. The receiver came in the box, with all the accessories and manuals. I was definitely surprised that the open box was labeled as Satifactory and not better but that worked well for me. Aside from some super light and unnoticeable scratches on the front led panel ( I mean like 4 or 5 ultra light nitpick with a flashlight at an angle scratches) everything was perfect. Performance wise the receiver has been great. Setting it up was easy and quick with the microphone. It’s outputting the audio really well and the Dolby Atmos is awesome. It does upscale non-Atmos audio so that’s a nice touch but if you don’t want that there’s options to remove it. As an entry level receiver this sure does a great job. It’s capable of a 5.2.2 Dolby Atmos setup or a 5.1, 5.2, 7.1 or 7.2 setup so if you’re looking for a 4 ceiling speaker Dolby Atmos setup then rule this receiver out. I’m just really happy with the purchase and I hope I helped you decide.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Juan, Wow! Thanks for your feedback on your our STR-DH790 7.2ch Home Theater AV Receiver. We're very happy to hear you're enjoying your overall experience using the unit. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality and support for all major HDR formats including Dolby Vision, your viewing experience will be transformed. You’re in for quite the cinematic upgrade! -Sam Sony_US

  • Pros mentioned:
    Dolby atmos, Sound quality

    Rated 5 out of 5 stars

    For the more serious home theater setups

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking to upgrade my cheap $100 system with something a little more professional. This is what we landed on. If you’re looking for a slight improvement over your tv’s internal speakers, look elsewhere and save yourself a lot of money. If you want a more intense movie experience, this is the way to go. This system accompanied with high res speakers will give you the sound you’ve been missing. I purchased this hoping to eventually use the full 7.1 speaker setup. Until then, our 5.1 setting has been a vast improvement. With 4 hdmi inputs, Bluetooth, and up to 7.2 speaker configuration, this is exactly what you need for your home theater. The onscreen setup also simplifies the set up process and eliminates the guess work of abbreviated prompts on the front display. If you’re looking for true surround sound, don’t skimp. Buy this one.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidS, we're glad you like the sound quality of our product. The powerful STR-DH790 7.2ch Home Theater AV receiver supports Dolby Atmos giving you 360` surround sound, by accurately positioning sound from every angle in your environment. It also supports DTS:X which delivers sounds that are precisely around and above you. This is done with object-based audio decoding. Plus, you can enjoy superior picture quality to match with 4K HDR pass-through.  You will enjoy an immersive theater-like experience in the comfort of your own home for a long time! ~Earl Sony_US

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Sony - STRDH790 7.2 Channel Receiver

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome receiver...easy to hook up to your surround sound speakers.

    I would recommend this to a friend
  • Pros mentioned:
    Dolby atmos, Ease of use, Sound quality

    Rated 5 out of 5 stars

    Solid reciever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had it for about a month now and Its been great thus far. Its simple, easy to setup, plays nice with 4K HDMI sources. I was used to 5.1 system before, but decided to go for the 7.2 and am happy I did, it just fills the room better.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi UmDisplayName,

      We appreciate the positive feedback! Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision , your viewing experience will be transformed. You’re in for quite the cinematic upgrade!

      Thank you for choosing Sony!
      David Sony_US

  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Great price for great sound.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Replaced my older receiver and this sound is amazing for the price. I recommend it. Easy to use automatically selects best sound. Easy setup too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dishwashingfool, That's great! Choosing this receiver will definitely be worth it. We are happy that you give the product a perfect rating and you are enjoying the excellent sound quality of the receiver. Good to know you like the ease of use and overall features. The STR-DH790 is a great choice for an upgrade. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision t, your viewing experience will be transformed. You’re in for quite the cinematic upgrade! Thank you for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall I gave this product 5 stars. It’s super easy to setup, sound quality is great. Automatically switches inputs when I power on one of my gaming consoles. Automatically turns on and off when I power my tv on or off. There are just 2 things I wish were better. There is no testing for the speakers and you have to cycle through the different sound fields. So, if you accidentally pass the one you want you have to cycle all the way back to it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      We appreciate your 5-star rating, Joe1594. We're very pleased to hear that you like the ease of setup and features of your receiver. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Price, Sound quality

    Rated 4 out of 5 stars

    Good Quality at great price (open box)

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this as an open box, my previous experiences have been good. The quality of the receiver is on par if not a little better at the price point. eARC was problematic at first, but now works with out issue (might be different brands had a hand in it). So when I turn on the TV the receiver will power up and switch to the SAT/CBL input automatically. Using this with a Def Tech Mythos SSA-80 sound bar (5.1) and it pairs very well, full sound and volume without issue. I've deducted 1 star due to the on screen menu (mainly speaker setup) as being non intuitive. Overall very pleased with the purchase at full retail I probably would have gone with a Denon for a few dollars more. If you can get this on sale or as an open box definitely worth it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi bakuto,

      Thank you for the feedack. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision, your viewing experience will be transformed. You’re in for quite the cinematic upgrade!

      Thank you for choosing Sony!
      David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    More Boom For Your Room

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 24 year old Sony receiver died recently after many faithful years of music and movies. It was a sad day. Services were held at my nearby Best Buy. Naturally I went straight for another Sony! I thought about spending more but I couldn't justify getting 9.1 or whatever because I just don't have the space for that many speakers. This nifty little unit completely fit the bill! While not as loaded with extras as some of the pricier models it simply gets the job done flawlessly. I don't think I would have been happier if I would have spent more. While my previous Sony AV receiver was higher end (meaning I spent way more) the technology has evolved dramatically in 24 years! The out of the box surround modes are vastly improved, even in 5.1 mode. Before I added the Atmos speakers the sounds seemed to come from ALL directions. After adding the height speakers it is simply a 3D audio experience. What more could you ask for? Music is as bright and punchy as ever (sorry neighbors). It took me no time at all to dial in great sound quality for all my my favorite tunes and films. The onscreen interface is very basic, but it is much more fun than being over complicated. No more fumbling in the dark looking for the right buttons to push! The remote is also simple and easy to use. Amen! While I do miss some of the high end features of my previous Sony I am completely satisfied with the audio end result that is much better than I ever expected. I'm also happy I didn't have to part with a lot more Ben Franklins to get it! Thanks again Sony!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnBYaKnow,

      Thank you for the positive feedback. We really appreciate the time you took to share so many details about your experience with your AV receiver. We're glad to hear that you like your new Sony AV receiver. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision, your viewing experience will be transformed. We appreciate the loyalty and thank you again for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Dolby atmos, Sound quality

    Rated 5 out of 5 stars

    Dolby Atmos and Dts X nough said!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow this an awesome setup and sounds freaking amaZing! Okay so this supports newer audio tracks such as Dolby Atmos and Dts-X which sound phenomenal through this system. This system aslo allows 4K HDR10 pass through with video quality and supports Dolby vision! The only con I have is if you don’t know how to calibrate your system the automatic calibration kinda sucks, but other than that this system is perfect and gives you a very immersive experience! I’m huge cinephile so I watch a crap load of movies and this is perfect for me as audiophile on a budget!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Power, Sound quality

    Rated 5 out of 5 stars

    A great amp

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great amp all the power you need. Very very user-friendly. Iam running klipsch Dolby atoms speaker system 7.1 sounds way better than my sansui g8000 with Scott pro 100s. And you can't beat the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Booger,

      We are happy that you love it! Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision, your viewing experience will be transformed. You’re in for quite the cinematic upgrade!

      Thank you for choosing Sony!
      David Sony_US

  • Pros mentioned:
    Dolby atmos, Sound quality

    Rated 5 out of 5 stars

    Very happy with this Receiver

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was such a great purchase for the price considering all of the features and the price if similar Dolby Atmos receivers. I replaced an old Pioneer receiver. This works well with my Vizio P65 tv with ARC because I can use my tv or Roku remote to change the volume of the receiver. The receiver also turns on and off automatically thought ARC which is great. The display on the receiver is helpful because it shows the audio mode such as Atmos. I'm no audiophile but I highly recommend this if you'd like something reasonably priced with great sound and functionality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gibran,
      Awesome! You definitely made the right choice! We're glad to know that our STR-DH790 7.2ch Home Theater AV Receiver were a great addition to your setup. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision t, your viewing experience will be transformed. You’re in for quite the cinematic upgrade! Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Ease of use, Price, Sound quality

    Rated 5 out of 5 stars

    Excellent receiver for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice receiver for price, quality, and features. The receiver was easy to set up and the 7.2 system is exactly what I needed and wanted to provide sound indoors and outdoors.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ken1,

      Great! We're glad that this receiver is perfect for your entertainment setup. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision t, your viewing experience will be transformed. You’re in for quite the cinematic upgrade! Thanks for choosing Sony!

      -Ralph Sony_US