Customer Ratings & Reviews
- Model:
- STRDH790
- SKU:
- 6219445
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers appreciate the excellent sound quality, ease of use, and immersive Dolby Atmos experience. They also find the product offers good value for its price, ample power, and straightforward setup, along with a rich set of features. However, some users suggest improvements to the user interface, remote, and display, and a few have experienced issues with heat and connectivity.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great Black Friday
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent value . A great low cost way to experience atmos sound quality.
I would recommend this to a friend - Pros mentioned:Sound quality
Great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my Sony..It has great sound.. The clearness of the word and sound is great..
I would recommend this to a friend - Pros mentioned:Sound quality
55 inch lg nano tv
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the picture. Great sound it seems like you’re watching a dimensional tv
I would recommend this to a friend - Pros mentioned:Sound quality
Very easy to set up!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony always delivers! Quality is their game! Obla dee obla da!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tink,
We are happy that you love it! Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision , your viewing experience will be transformed. You’re in for quite the cinematic upgrade!
Thank you for choosing Sony!
David
- Pros mentioned:Ease of use
sony AV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.easy to use receiver, everything labeled, clear instructions
I would recommend this to a friendBrand response from SonyListens
Posted .Hi revoxfire,
Thank you for the positive feedback. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision , your viewing experience will be transformed. You’re in for quite the cinematic upgrade!
Thank you for choosing Sony and enjoy your AV receiver!
David
- Pros mentioned:Sound quality
Great Receiver
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This replaced my 9 year old samsung and I am thrilled with its output quality.
I would recommend this to a friend one problem the tv sound is not being recieved
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.need to return receiver for a new one tv sound not being received by receiver. called sony help line went thru the same set ups still would not work they agreed new receiver. This is the first time I have had a problem with any thing sony, I have been buying sony for 45 years. in the last thirty years went thru 2 sony home theater receivers if you ask me that's great.
I would recommend this to a friend- Pros mentioned:Dolby atmos
DOA ... Back to the store I go
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On Nov. 18, I ordered this receiver as an open box/excellent condition item. It was shipped promptly, and received on Nov.20th. I unboxed it and hooked it up this morning (Nov.22). I should have simply plugged it in first. But noooo, I was excited and connected all the speakers/HDMI inputs and plugged in the speaker calibration mic first. Plugged in the receiver, turned on, and Nothing ! New batteries in remote - check. I tried to turn it on directly from the receiver - nothing. I disconnected all the inputs and moved the receiver to a different outlet - nothing ! I think someone returned this item and it truly wasn't inspected. Now I see no more open box/excellent items available. Looks like I'll be returning and waiting to see what Black Friday brings for sales. Really bummed..
No, I would not recommend this to a friend - Pros mentioned:Price
Does the job well
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a pretty good receiver considering the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Samyee,
Awesome! We're thrilled to hear you like the STR-DH790 7.2ch Home Theater AV Receiver. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision t, your viewing experience will be transformed. You’re in for quite the cinematic upgrade! Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
So far so good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this 3 weeks back. Was easy to setup and sound quality is excellent.
I would recommend this to a friend Hurray!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This stereo does exactly what we needed for our new sound system.
I would recommend this to a friendTerrible product and service experience
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this receiver since the end of November; in early May the receiver would shut off every 20 minutes of use. I completed the factory troubleshooting recommendations and finally sent it back in to Best Buy to see if it could be exchanged. I was informed it would need to be sent out for repair, and was informed I would be without my product for two weeks. I tracked the status of the repair online and was astonished that almost a month later it was still in queue to be repaired. I emailed my representative and was informed that we were waiting on the main board to be shipped from the manufacturer. Once the month of waiting for the part had passed I was told I could receive a new product, but unfortunately I was out of town. By the time I got back in town, my repaired product was ready for pickup. I happily went to Best Buy to pick it up, but when I got it home, no sound would come out of my speakers. When I attempted to auto calibrate I received and error that said I had headphones plugged in. I DID NOT HAVE HEADPHONES PLUGGED IN. I took the product back to Best Buy and told them that the repair had been botched and that I had been a month waiting on a repair that they claimed had been completed, when, in fact, it had not been completed. I was told that corporate policy would not allow them to exchange my product for a new one, and that it had to be SENT BACK OUT FOR REPAIR...AGAIN. I asked the customer service representative how many times this would have to happen, she nudged my product sitting on the counter in an attempt to get me to leave the store for being "argumentative." I asked for the store manager and I have never been treated so poorly in my life. I was told in no uncertain terms that I would not get a new product to replace my broken one, and had to ship it back to the service center that messed up the repair to begin with. I gave it to them on Saturday and IT IS STILL WAITING TO BE SHIPPED ON TUESDAY AFTERNOON. The customer service that I have received is so sub-par that I will not purchase ANYTHING ELSE FROM BEST BUY...EVER AGAIN. I am thoroughly disappointed in my Sony product, AND the sub par care that I have received from Best Buy despite being a "Best Buy Member...never again...
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Great Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Sound! Change the whole movie watching experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jortizbjj,
Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision, your viewing experience will be transformed. You’re in for quite the cinematic upgrade!
Thank you for choosing Sony!
David
- Pros mentioned:Power
GREAT!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great receiver for Sony speakers & help you save on your electric bill .
I would recommend this to a friend - Pros mentioned:Sound quality
Sony Receiver
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect match to my Klipsch speakers and sounds great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vern, That's great! We're thrilled to hear it works perfectly with your Klipsch speakers and you appreciate the amazing sound quality of the unit. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality and support for all major HDR formats including Dolby Vision, your viewing experience will be transformed. You’re in for quite the cinematic upgrade! -Sam
- Pros mentioned:Sound quality
Great Sound
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is amazing, it is pretty loud and works so smoothly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Emily,
Thank you so much for choosing our STR-DH790 7.2ch Home Theater AV Receiver. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision , your viewing experience will be transformed. You’re in for quite the cinematic upgrade!
Regards,
David
- Pros mentioned:Sound quality
Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent. Works as advertised would recommend to others
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ryno,
Great! We're glad that the STRDH790 has lived up to your expectations. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision, your viewing experience will be transformed. You’re in for quite the cinematic upgrade! Thanks for the recommendation and for choosing Sony!
-Ralph
- Pros mentioned:Ease of use
Home theatre discovered
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup and remote control makes it easily controlled. Very satisfied customer
I would recommend this to a friend - Pros mentioned:Sound quality
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great compatible with all my other electronics.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RussOKC, we're glad you like the sound quality of our product. The powerful STR-DH790 7.2ch Home Theater AV receiver supports Dolby Atmos giving you 360` surround sound, by accurately positioning sound from every angle in your environment. It also supports DTS:X which delivers sounds that are precisely around and above you. This is done with object-based audio decoding. Plus, you can enjoy superior picture quality to match with a 4K HDR pass-through. You will enjoy an immersive theater-like experience in the comfort of your own home for a long time! Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Receiver
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound.speakers a little challenging to set up
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jain,
Thanks for the feedback and we are glad you like the sound quality of the AV receiver. Please be assured we take this feedback very seriously and continuously strive to improve our products. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision, your viewing experience will be transformed. You’re in for quite the cinematic upgrade! Your feedback about the user interface (UI) is greatly appreciated.
Thank you for choosing Sony!
David