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Customer Ratings & Reviews

$549.99

Customer reviews

Rating 4.5 out of 5 stars with 2348 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers appreciate the excellent sound quality, ease of use, and immersive Dolby Atmos experience. They also find the product offers good value for its price, ample power, and straightforward setup, along with a rich set of features. However, some users suggest improvements to the user interface, remote, and display, and a few have experienced issues with heat and connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 80 Showing 1,581-1,600 of 2,348 reviews
  • Pros mentioned:
    Dolby atmos

    Rated 5 out of 5 stars

    Great purchase.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the receiver at a discount. Absolutely love it.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it to replace my older sony model and it is far superior

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nice equipment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Nice sound. Excellent for your home theater room

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sony amplifier

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound . Able to control volume of each speaker from the remote which is great during football games when you want to hear the band and not so much all the talking from the play by play. The only cons are when I turn on the system, the tv and cable box come on but the audio go to tv and not the cable box. Then when I turn the system off, the amplifier turns off but then turns itself back on. Had the geek squad install the new sony but it is a minor inconvenience to manually turn sony on and off.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi there Rich, Thanks for sharing your experience with us. We're happy that you love your new receiver. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality and support for all major HDR formats including Dolby Vision, your viewing experience will be transformed. You’re in for quite the cinematic upgrade! -Craig Sony_US

  • Rated 5 out of 5 stars

    Simple good receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product easy hookup compatible with all my Sony products

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I'm loving this!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The receiver makes the television and/or music come to life.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    superior sound quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to hook up and sound quality is magnificent!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great system!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great system, easy setup! Got it at a great price too!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    good so far

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased over a month ago and no problems so far.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not reliable.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unit has been clipping for a month now as if it was overheating. I is not. I've had it only about 7 months and run my hand when it clips. Warm yes but not hot. And, just a heads up, the on-screen menu when you use a monitor to set-up is horrible compared to other AVR units. I think I will go back to a different brand if this is out of warranty.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    It’s fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s sounds great I recommend it to anyone good product

    I would recommend this to a friend
  • Cons mentioned:
    Remote

    Rated 3 out of 5 stars

    The emote controller died, otherwise excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought an open box Sony STR DH790 receiver. The receiver worked fine. However, after about one week normal use, the remote controller suddenly died (did not work even with new batteries), and got replaced. It has worked great since.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Scott,

      Good to hear the remote control is working fine. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision, your viewing experience will be transformed. You’re in for quite the cinematic upgrade!

      Thank you for choosing Sony!
      David Sony_US

  • Rated 4 out of 5 stars

    Sony doesn’t disappoint

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony doesn’t disappoint. My only issue is that pairing speakers wirelessly doesn’t do it without the soundbar .

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Good Sound

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Easy to program, easy to manage. Use every day in my office to listen to TV, BRay Player, Brennan storage system.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarkD,

      Thank you for that wonderful feedback. We're glad you like the sound quality of the AV receiver. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision , your viewing experience will be transformed. You’re in for quite the cinematic upgrade! -David Sony_US

  • Rated 5 out of 5 stars

    Quality entry level Home Theater receiver

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very nice entry level Home Theater receiver. Self-calibration feature works well and is very useful. It would have been nice to have a switched plug on the unit so that I could turn off everything (including my TV) with one button. But that's a quibble. Got an open box at a great price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WizKid,

      Thank you for the positive feedback. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality and support for all major HDR formats including Dolby Vision, your viewing experience will be transformed. You’re in for quite the cinematic upgrade!

      Thank you for choosing Sony!
      David Sony_US

  • Rated 1 out of 5 stars

    worst experience of my life!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst experience of my life! Open box item came with no remote, no mic, no directions. I was told I has to take back to a store (even though I ordered on line). Closest best buy to me was 31/2 hour round trip. Nonetheless I mage the trek and the people in the Saginaw Mi store were the rudest I have ever encountered in my 75 years. I ended up just getting a refund and will probably never darken the door of another best buy and will make sure my circle of acquaintances know my feelings,

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great for those that are building a budget theater

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great entry-level home theater unit. Sony is still using those dang wire clips, but outside of that my complaints are limited to the following: - plastic knobs feel cheap, too much travel too feel tactile - no integrated streaming

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi thekrislyons,

      Thank you for the review and we understand your concern. We always strive to deliver the best quality with our products. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision t, your viewing experience will be transformed. You’re in for quite the cinematic upgrade! Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great receiver for the price! Did exactly as I wanted it to!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great system easy hookup works great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. Use it on 65 Inch smart TV with sony speakers.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and would definitely recommend it to anybody.

    I would recommend this to a friend