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Customer Ratings & Reviews

$549.99

Customer reviews

Rating 4.5 out of 5 stars with 2348 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers appreciate the excellent sound quality, ease of use, and immersive Dolby Atmos experience. They also find the product offers good value for its price, ample power, and straightforward setup, along with a rich set of features. However, some users suggest improvements to the user interface, remote, and display, and a few have experienced issues with heat and connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 81 Showing 1,601-1,620 of 2,348 reviews
  • Rated 5 out of 5 stars

    A nice upgrade for 5.1.2 Dolby Atmos

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this receiver for my bedroom to upgrade to Atmos and I love this receiver. Atmos and DTS:X sounds perfect, also I recommend getting SVS Prime Elevation Speakers for Atmos and DTS:X, the sound will blow you away.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Great Home Amplifier system

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a open box product, the quality of how it works is great. The cosmetic description did not quite fit the item though, but other than that I'm happy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Drewby, Thank you for taking the time to review the STR-DH790 7.2ch Home Theater AV Receiver. Give your home entertainment system a cinematic upgrade with the STR-DH790 7.2ch AV receiver. Experience the same all-encompassing surround sound you get in movie theatres at home with Dolby Atmos and DTS:X support. eARC lets you enjoy these latest audio formats with one-cable HDMI connection from your compatible TV. Plus, superior picture quality to match with 4K HDR pass through. With support for Dolby Atmos and DTS:X, you get surround sound like they have in movie theatres. Rich, lifelike and all-encompassing. Thanks for choosing Sony. Jay Sony_US

  • Rated 5 out of 5 stars

    Sony 7.2 system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a solid modern day upgrade to the Sony 5.1 I've had for close to 20 years. The Bluetooth pairing works just fine to stream media. The 4k passthrough is great. Obviously you'll need to purchase appropriate HDMI cables for passthrough. Install is just as easy as any other amplifier.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Brian,

      Thank you for the 5-star rating! Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality and support for all major HDR formats including Dolby Vision, your viewing experience will be transformed. You’re in for quite the cinematic upgrade!

      Thank you for choosing Sony!
      David Sony_US

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Plays very good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plays very good. Easy to work. Price was good also.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    name brand

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony is always pricey but it matches it with quality

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awsome gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best gift ever love this sony receiver very good sound.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great receiver

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy that I went with this product to improve my home entertainment system. Makes it so much easier to centralize my game system, Blu-ray, and streaming services. Love the Bluetooth option to play my music too! Was a little difficult setting up but otherwise was great!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Austin, You chose the best receiver for your home entertainment system and we are glad that you are very happy with it. The powerful STR-DH790 7.2ch Home Theater AV receiver supports Dolby Atmos giving you 360` surround sound, by accurately positioning sound from every angle in your environment. It also supports DTS:X which delivers sounds that are precisely around and above you. This is done with object-based audio decoding. Plus, you can enjoy superior picture quality to match with a 4K HDR pass-through.  You will enjoy an immersive theater-like experience in the comfort of your own home for a long time!  Enjoy!- Vincent Sony_US

  • Rated 5 out of 5 stars

    Sony does not disappoint!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great receiver and the design is perfect for multiple speakers. Many ports so enough options to expand which is why we purchased this Sony! All options needed for money paid and very easy to Bluetooth pair with devices!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi gdee32,

      Thank you for the review and we're glad you like the design and Bluetooth function of the unit. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision , your viewing experience will be transformed. You’re in for quite the cinematic upgrade! Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    As expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up Works as expected We always go with Sony.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good receiver for my surround sound system

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had been searching web sites for a decent receiver when I saw this Sony model on sale at Best Buy. Specs seemed to match my requirements. They did not have it in stock at the first store I went to but they directed me to another Best Buy that was only 15 miles away. Brought it home and set it up that day. Works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speaker outputs and power match my old speakers perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Dolby atmos

    Rated 5 out of 5 stars

    Very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent entry level atmos AV receiver forthe price

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent receiver for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great receiver for the price. I have no major complaints and does what it's supposed to do. My only complaint is with the auto calibration. I would not use it. It set crossover frequencies much too high on all my speakers. After I manually set everything up, it sounded much better.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi thatoneguy,

      Thank you so much for choosing our STR-DH790 7.2ch Home Theater AV Receiver. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision , your viewing experience will be transformed. You’re in for quite the cinematic upgrade!

      Thank you for choosing Sony!
      David Sony_US

  • Rated 3 out of 5 stars

    Shutting down and Clicking sound

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased in December 2022 and were able to enjoy it for slightly over a year. Started randomly shutting off initially and come back on as normally would. Then progressed to shutting off and started clicking sound at this point wouldn't come back on at all. I highly suggest Best Buy protection plan for any electronics that you buy. Sent in for diagnostic and they notified me it was approved for replacement. I won't purchase this one again.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KimberlyZ, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with your Sony unit. It is recommended to follow this link to isolate the issue:

      https://www.sony.com/electronics/support/articles/00032091?utm_source=glean

      If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

      ~Earl Sony_US

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Wonderful Receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received was easy to set up and works like a champ!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Affordable and Works Well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an older Marantz that began having problems with the ARC pass through and chose this Sony to replace it since I did not have $800 plus for an up to date Marantz. This Sony meets my needs. My only criticism is that only the front L/R speaker connections accommodate my banana plugs and I have to use bare wires for all the others.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great unit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit has had great auto calibration. Would recommend to anyone with surround sound looking for a new central unit to integrate with their Sony TV. Great addition.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's great to hear, Xandeo! We appreciate your feedback and we're happy that you'd recommend our product to others. Our new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision , your viewing experience will be transformed. You’re in for quite the cinematic upgrade! Thank you for choosing Sony and enjoy your AV receiver! -Craig Sony_US

  • Rated 5 out of 5 stars

    Sports off the hook

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding buy. Great pairing with my projector for my 100 inch screen!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony receiver

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Customer service was great. Help me find my product that I needed and the product is working very well.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Exactly what my audio system needed.

    I would recommend this to a friend