Customer Ratings & Reviews
- Model:
- STRDH790
- SKU:
- 6219445
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers regard the STRDH790 highly for its impressive sound quality, ease of use, and Dolby Atmos capabilities. The receiver is also praised for its price, simple setup, and power. Some customers have noted concerns with the user interface, remote, display, menu, and heat generation. Overall, the positive aspects of the receiver appear to outweigh the negative ones.
This summary was generated by AI based on customer reviews.
Novice user
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good price. Audio is good except that it lacks tone controls (treble, mid, bass)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TTSacramento, We're delighted to hear you like the excellent sound quality and reasonable price of the unit. We also appreciate your feedback regarding the tonal balance of the speakers. This unit has an equalizer function so you can adjust the bass and treble level of your speakers. However, frequencies for [Bass] and [Treble] are fixed.
For more about "Adjusting the equalizer [Equalizer]", refer to this link: https://helpguide.sony.net/ha/strdh79/v1/en/contents/TP0001605063.html
Give your home entertainment system a cinematic upgrade with the STR-DH790 7.2ch AV receiver. Experience the same all-encompassing surround sound you get in movie theatres at home with Dolby Atmos and DTS:X support. eARC lets you enjoy these latest audio formats with one-cable HDMI connection from your compatible TV. Plus, superior picture quality to match with 4K HDR pass through. Thank you for choosing Sony! -Jess
Sony sadness
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well I took a chance and tried to match this with my Sony TV and it was great while it lasted, but I think this will be the last time I buy a Sony audio product. I got approximately one year of use out of this before it went into protect mode. Went back to my old Yamaha while this one is getting repaired. What a disappointment because their TVs are second to none.
No, I would not recommend this to a friendGreat set up
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This receiver is perfect for what we needed. We had to get new set up. With this we have the ability to add more down the road. Bluetooth is great. Only issues was trying to balance the sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ninjamama,
Thanks for the feedback. Balancing the sound is very important.Check that the speakers and device are connected correctly and securely.Adjust the sound level parameters using [Level] in the [Speaker Setting] menu. If you need further assistance, you can go to our online chat support.
https://us.esupport.sony.com/support/s/support-contact?language=en_US
Regards,
David
Would still buy a Sony product again.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well for a few months and now it constantly goes into protect mode. Not sure why as its never been pushed to its limits.
I would recommend this to a friendAmp receiver
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s the best we bought it as an upgrade for the blue tooth we love
I would recommend this to a friendBrand response from SonyListens
Posted .You made the right choice, DaisyM! Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Good receiver that lacks in features for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good sounding receiver, for sure. But I found other receivers fr Yamaha and Denon that were about the same price with more features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Crutch,
Thanks for the feedback. We will surely take note of this feedback as it helps us improve our products/services. Thanks for sharing your review.
Regards,
David
Excellent Receiver!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this Sony to replace my old Pioneer receiver. I am very pleased with this receiver. Does everything it needs to do, plus has easy setup menu, for fine tuning all your channels. I would recommend this!!
I would recommend this to a friendGood receiver just got a bad one.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ended up taking it back everything worked but I was getting some image problems turned out to be the receiver so I upgraded to the Sony 1080 instead and I am completely happy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ibgood34, we're sorry to hear that you had returned your SONY unit. Thank you for still choosing SONY. We have our support team that always happy to assist if you ever need help. You may email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thank you for trusting SONY. ~Earl
- Pros mentioned:Sound quality
Very annoying
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably returning this next week. When turned on, the receiver changes my TV input to my firestick, not the cable box hooked up to the receiver. Until I unplugged it, it turned on the bluray every time and continued to switch back to it. The sound is good but the unit is the most irritating piece of equipment I've ever owned. Going to play with it this weekend but if I can't figure out to stop all the switching it's going back
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Crimsonrick,
We are sorry to hear what happen with your AV receiver. We recommend connecting the AV receiver to your television via HDMI ARC connection. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
New
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product very good product easy install the best. Thank you so much.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MassielS, We're very grateful for this positive feedback! Good to know you appreciate the ease of setup and installation of your new Sony STRDH790. Thanks for choosing Sony! -Sam
Sony 7.2 receiver
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pleased with my purchase, especially the price. Thanks
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinW, We're glad that you are pleased with your purchase. Thank you for choosing Sony. Erin
Inconsistent On Off USB operation with Sony TV
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Receiver works ok but does not coordinate well with Sony TV. Receiver over USB is to turn on automatically when TV is turned on. Sometimes works but most of the time does not turn on or turns on in wrong setting (should be in setting last used). Most of the time it does work right to turn off when TV is turned off. Setup menus could be better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MaryH,
Thank you for the review. We need more details regarding your concern. For now, try to power reset the unit, simply unplug the unit and wait 1-2 minutes then plug the device back in and power on.
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
AV Reciever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice addition to our home theater system fits perfect
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LisaH, We’re glad you like the receiver! Thank you for choosing Sony! Erin
Best product
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best streaming device the best in the market I recommend it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VictorJ, We're glad that you are satisfied with your purchase. We appreciate your feedback and thank you for choosing Sony. Erin
Great for use on passive sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you have an active sound bar, this isn’t the product for you since it’s typically designed to be an all-in-one system. Works well with a passive system that requires a receiver to help balance the sound output.
I would recommend this to a friendSeems ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have now been able to resolve the audio issue I have. Rear speakers won’t come on. While streaming, I lose all sound and must use speakers from tv? Don’t know how to correct Frustrating,
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tommy, We regret to hear about this. Let's try to isolate the issue by following the troubleshooting steps on this link: https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh790/articles/00024901
If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Great Value for the Price
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Impressive performance for the price! Bluetooth out to speakers is a missing "nice to have" feature, but for a flexible Atmos receiver at a good price, this one's hard to beat!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JimK,
Thank you for the positive feedback! Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision, your viewing experience will be transformed. You’re in for quite the cinematic upgrade!
Thank you for choosing Sony!
David
No eARC
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of cool features but if you plan on passing lossless TrueHD or uncompressed ATMOS to this receiver via EARC-HDMI...... FUH-GET-ABOUT-IT, This receiver does not have eARC even though it's inferred. First one I bought power transformer failed under warranty. Hope they just give me credit so I can get a Denon. Best Buy Geek Squad was fricken awesome though.... But here. Better than Amazon and they price match.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TattooJim! We are really sorry to hear that the Sony STRDH790 did not meet all your expectations. This is not the satisfaction we'd like you to have with our products. Regarding passing lossless TrueHD or uncompressed Atmos to the receiver, you may try the following steps: Ensure you are using a Certified Premium High-Speed HDMI cable that supports eARC.
Verify that eARC is enabled on both your TV and your receiver, for your receiver press the AMP MENU button on the remote control, navigate to . Select CTRL.HDMI and set it to CTRL ON then select EARC and set it to AUTO. Also make sure that your TV has the latest firmware installed, as keeping the software updated can resolve many compatibility and performance issues. If you are still unable to achieve this, please email us at socialsupport@am.sony.com with the following details: Name: Sony Website username: Model Number: Issue: and Telephone Number:
Best regards. -Ismael
Great Future Proof Receiver
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great receiver that we invested in for our living room. We plan to steadily upgrade the number of channels over time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kirk,
You made the right choice! We're glad you like the AV receiver. Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality and support for all major HDR formats including Dolby Vision, your viewing experience will be transformed. You’re in for quite the cinematic upgrade! Thank you for choosing Sony!
Regards,
David
Easy, Convenient to Use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My only complaints are the FM reception is poor where my old Yamaha receiver was great and the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cat70,
Thank you for the review and we're glad to hear that you like your new Sony AV receiver. Please check this article on how to resolve your reception issue.
https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh790/articles/00023421
Your new receiver supports the latest three-dimensional surround sound formats including Dolby Atmos and DTS: X, drawing you into the middle of the action you see on screen. And with 4K Ultra HD picture quality, and support for all major HDR formats including Dolby Vision, your viewing experience will be transformed. Thank you for choosing Sony!
-David